Helzberg Diamonds Reviews

Updated June 3, 2015
22 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
2.0
Rating Trends
Recommend to a friend
Approve of CEO
Helzberg Diamonds Chairman and CEO Beryl B. Raff
Beryl B. Raff
14 Ratings

Pros
  • A decent employee discount as well as intensive training and learning seminars (in 6 reviews)

  • They reimburse for GIA and AGS training and select candidates each year for upper management training (in 3 reviews)

Cons
  • The work life balance was also not good (in 3 reviews)

  • You aren't paid very well, maybe managers are paid okay, but sales associates aren't so much (in 3 reviews)

More Pros and Cons

22 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    Poor management and no proper training

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    flexible work schedule and if you can sell you can make decent money

    Cons

    terrible management and cheap product


  2. Store manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    great environment nice look of the store and overall lay out. Great staff.

    Cons

    no work and life balance.


  3. Manager commissions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The customers were fun to work with to attain their goals.

    Cons

    Manager added himself on to others commissions to make his commissions.

    Advice to Management

    Earn your own commissions.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Gave me an introductory experience into the jewelry world.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook

    I worked at Helzberg Diamonds full-time

    Pros

    They gave basic knowledge on jewelry and sales techniques. Huge growth in company at corprorate.

    Cons

    Lack of growth on sales floor. Selection of merchandise in stores limits the knowledge you use in stores.

    Advice to Management

    More training beyond basic skills would help create cofindence when sellin and with service issues.


  6. The good 'ol days are over

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager, Sales
    Former Employee - Office Manager, Sales
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Helzberg Diamonds part-time (More than a year)

    Pros

    Employee Discount; annual training seminars

    Cons

    Hours, pay structure - terrible commission if you are not in a busy mall


  7. Don't have high hopes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing very stressful, not labor intensive, clean environment

    Cons

    The company doesn't treat their employees terrible, but they don't treat them well either. You aren't paid very well, maybe managers are paid okay, but sales associates aren't so much. There is not a big discount. The company values and culture is not what it used to be, it is just a run of the mill chain jewelry store these days. The quality is not super, making it hard to sell it ethically.

    Advice to Management

    For a company with Berkshire Hathaway bragging rights, they really should have quality, reliable computers but they don't. Plus, the new stores are designed so that you have to turn your back to the customer at the same time trying to input their name, address, etc into the computer...BAD DESIGN! Flyers and coupons aren't user friendly for clientelling through the mail...they should ask advice from the people doing the job, the people in the stores, the sales associates!


  8. Helpful (1)

    Sounds like a cool company, but just sounds like one.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Wayne, NJ
    Former Employee - Sales Associate in Wayne, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Helzberg Diamonds full-time (More than 3 years)

    Pros

    My coworkers were pretty cool, managers were tolerable. Merchandise that is sold is of modest quality.

    Cons

    But the rest of the company and it's CEO and her mission statement are very two-faced and the culture is unrealistic to say the least. The sales goals are unreachable and the commission structure is pitiful.

    Advice to Management

    Set realistic sales goals, and achieve realistic results.


  9. Helpful (1)

    A company in constant turmoil as it struggles to discover a true identity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Helzberg Diamonds full-time

    Pros

    Pays well for top performers in higher volume stores based on personal sales results. Typically hires some of the better sales associates in the national jewelry sales category.

    Cons

    Starting base is low for most associates. Technology infrastructure very outdated and behind. Associate and manager expendability has become more common. Enormous amount of expectations imposed on store managers and associates that create a tremendous amount of stress. Not an enjoyable culture or atmosphere.

    Advice to Management

    Listen to the associates in the field. People are the life blood of any business. Company has lost it's once enjoyable and prideful culture. Too many contradictions in policies and performance management.


  10. 3 years, started out good, then new CEO began downgrading Mdse and policies in 2010, not good.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Helzberg Diamonds full-time (More than 3 years)

    Pros

    National chain, mostly good people.

    Cons

    Really went downhill after new CEO in 2010. Quality of mdse, pay policies, commission structure. They changed the monthly sales plans 3 times in 2010.

    Advice to Management

    Don't stoop to the other Mall Jewelers level.


  11. Helpful (1)

    I found working for Helzberg frustrating.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Austin, TX
    Former Employee - Sales Associate in Austin, TX
    Disapproves of CEO

    Pros

    You get a discount on merchandise. Flexible work hours.

    Cons

    Training is weak at best. Regional manager is condescending and picks favorites

    Advice to Management

    Train your sales people with something other than an outdated cheesy video.



Showing 22 of 113 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.