Helzberg Diamonds Reviews

Updated June 24, 2015
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105 Employee Reviews

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  1. Manager commissions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Helzberg Diamonds

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The customers were fun to work with to attain their goals.

    Cons

    Manager added himself on to others commissions to make his commissions.

    Advice to Management

    Earn your own commissions.


  2. Office Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Helzberg Diamonds

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Possibility of yearly and weekly bonuses

    Cons

    Restructuring of company eliminated position in stores below $2MM


  3. Helpful (2)

    Former Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Helzberg Diamonds

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Well the discount is great if you in the market or enjoy pieces. Holidays gifts from ceo are great. Sometimes we would be given free jewelry to model for key holidays.

    Cons

    To start dont trust the interview. I was recruited from a fortune 500 company sales position to be a store manager with the intention to become a district leader at some point. What a joke. They give you the worst base pay I have ever seen plus the highest hourly sales targets. Less then 90 days before I started the required sales target they raised my sales target to 3/8 of the overall sales from last year with 7 other people working there. I reached out for other options and with in the first 3 months I started looking for another job. Training is paid only if you pass your classes on top of still having to make your sales goals. In store training is non existent. Extemely stressful and really no reason to be. No matter what you can not force someone to buy. But not according to our DM who is the high pressure vacuum sales person whos not leaving with foot in your door at dinner sales pitch.But helzberg diamonds is non pressure sales. Yeah right! My location was very cut thoat, childish, back stabbing, and clicky just like high school. After speaking to other managers its not uncommon. Needless to say they lost a loyal employee and customer. Never again not a penny!

    Advice to Management

    Time to revamp hiring, training, recruiting, overall employee management. You have some very unprofessional senior leaders. Numbers are not everything. As you teach I share my experiences with everyone.


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  5. Gave me an introductory experience into the jewelry world.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Helzberg Diamonds full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    They gave basic knowledge on jewelry and sales techniques. Huge growth in company at corprorate.

    Cons

    Lack of growth on sales floor. Selection of merchandise in stores limits the knowledge you use in stores.

    Advice to Management

    More training beyond basic skills would help create cofindence when sellin and with service issues.


  6. Great training but horrible pay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Helzberg Diamonds part-time (More than a year)

    Pros

    I loved the thorough training they teach, but the hourly pay is horroble

    Cons

    The hourly pay and I hated going through so many managers


  7. Helpful (2)

    Amazing company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Winston-Salem, NC
    Current Employee - Sales Associate in Winston-Salem, NC

    I have been working at Helzberg Diamonds part-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very organized, growth potential and unlimited earning potential. One of the most ethical companies I have ever worked for. Honesty and integrity above the norm for any company. A very enjoyable job. I highly recommend this company. Excellent training and support from your managers. Employee discounts are always good. Lots and lots of fun!

    Cons

    Can't think of any at this time.

    Advice to Management

    Maybe reinstate the spiff program.


  8. Helpful (2)

    It's hard to make quotas when the economy is down.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Sterling Heights, MI
    Former Employee - Assistant Manager in Sterling Heights, MI

    I worked at Helzberg Diamonds full-time (More than 5 years)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Within your own store location, the work enviroment was more like a family. They offer benefits and employee discounts, and generally have flexible work schedules (according your your store's needs.)

    Cons

    The commissions are less than what I've experienced at other jewelers. The hours are typical in terms of retail, so expect to work holidays and upwards of 50 hours during the month of December and other "gifting" holidays.

    Advice to Management

    Consider making the commissions worth it. I've worked for another jeweler since then, and have a BASE commission of 2%, PLUS spiffs on care plans. I can't believe that for so long (6 years in fact) I thought Helzberg was the best company to work for in the industry. Not so much.


  9. Helpful (1)

    Pay scale is broken

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Kansas City, MO
    Current Employee - Anonymous in Kansas City, MO

    I have been working at Helzberg Diamonds

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Best warranty out there. Lifetime warranty isn't filled with silly fine print exceptions.

    Cons

    Low hourly and difficult to achieve commission goals. Most sales are expected to be shared among fellow sales. Regardless of impact on the sale itself.

    Advice to Management

    There needs to be written rules and expectations company wide. Currently working in one store or another could feel like working for a different company all together.


  10. Good entry level sales position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Boise, ID
    Former Employee - Sales Associate in Boise, ID

    I worked at Helzberg Diamonds full-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good co-workers, organized sales plan allows you to learn the basics of effective sales

    Cons

    Poor commission, overpriced merchandise based on retail market

    Advice to Management

    N/A


  11. Helpful (1)

    Working at Helzberg Diamonds has been a great experience!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Associate in San Diego, CA
    Current Employee - Office Associate in San Diego, CA

    I have been working at Helzberg Diamonds part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The values of the company are straight forward and honest. The jewelry and the Lifetime Care Plans are amazing. The associates are knowledgeable, honest and respectful. The training keeps everyone informed and updated on new changes, policies and procedures within the company.

    Cons

    None, I enjoy working for Helzberg Diamonds.



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