Her Majesty's Revenue & Customs

  www.hmrc.gov.uk
  www.hmrc.gov.uk

Her Majesty's Revenue & Customs Reviews in London, England

Updated August 17, 2014
Updated August 17, 2014
23 Reviews
3.1
23 Reviews
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Her Majesty's Revenue & Customs Chief Executive & Permanent Secretary Lin Homer
Lin Homer
3 Ratings

6 Employee Reviews Back to all reviews

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  1.  

    Great place to work,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Grade 7 in London, England (UK)
    Current Employee - Grade 7 in London, England (UK)

    I have been working at Her Majesty's Revenue & Customs full-time (more than 3 years)

    Pros

    I worked in KAI (knowledge, analysis and intelligence). It is the brain box of HMRC and HMT.
    You are involved in technical analysis and there is a place for Economist, Statistician, OR and generalists. People are great and good. They also pay more than the average civil service.

    Cons

    Hard to get promoted at senior level. At senior level, they don't value technical abilities, they just look at how good you can talk and soft skills.

    Advice to ManagementAdvice

    Value people analytical/technical more for promotion otherwise there will be a massive brain drain.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Senior Operational Researcher Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Operational Research Analyst in London, England (UK)
    Former Employee - Senior Operational Research Analyst in London, England (UK)

    I worked at Her Majesty's Revenue & Customs full-time (more than 3 years)

    Pros

    - Huge analytical team spread across the country with many talented people
    - Team Leaders keen that OR analysts use technical + policy skills on projects
    - Budget Work (Policy) can be very interesting and gives detailed understanding of how policies are developed and analytical findings feature in Budget reports.

    Cons

    - If your manager is non-OR then progression/career development can be difficult
    - Pay freeze and low pay rises year on year makes it demotivating
    - Some technical projects dont't progress beyond your clients inbox.

    Advice to ManagementAdvice

    - Showcase OR talent to clients and speed of implementation.
    - Ensure OR analysts in early career have an OR manager only.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Good development and professional expertise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Policy Advisor in London, England (UK)
    Current Employee - Policy Advisor in London, England (UK)

    I have been working at Her Majesty's Revenue & Customs full-time (more than 10 years)

    Pros

    Good training, great colleagues, good flexible working options, varied work experience and really interesting work

    Cons

    Constant poorly managed change, reducing terms and conditions, poor quality management

    Advice to ManagementAdvice

    Start really valuing your people and expertise, and do something about the lack of diversity in your senior leadership

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Interesting and varied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in London, England (UK)
    Current Employee - Human Resources in London, England (UK)

    I have been working at Her Majesty's Revenue & Customs full-time (more than 10 years)

    Pros

    Never dull as no two days are the same.
    Pay is relatively good.
    Challenging work
    Work to your ability not just the grade

    Cons

    Performance management process is very bureaucratic and time consuming
    Creativity is not generally encouraged
    Pay starting to slip to far behind the private sector ad no longer offset by benefits

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    HMRC Tax Professional Development Programme

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Professional Development Programmer in London, England (UK)
    Current Employee - Tax Professional Development Programmer in London, England (UK)

    I have been working at Her Majesty's Revenue & Customs full-time (more than an year)

    Pros

    Work life balance is excellent, pay is not too bad, opportunity to work with Ministers

    Cons

    Morale is low and overall culture is too relaxed and undemanding, strong likelihood of pay freeze and reduction in other benefits

    Advice to ManagementAdvice

    Focus on better training for middle management and resist the constant move towards centralised control

    Recommends
    Neutral Outlook
  7.  

    Case Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Case Manager in London, England (UK)
    Former Employee - Case Manager in London, England (UK)

    I worked at Her Majesty's Revenue & Customs

    Pros

    The time was flexi-time so you could take up to three days off in a month without taking it off of your annual leave so long as you built up the hours on top of your core 36 hour week.

    Cons

    Some people were lazy as in the public sector there is no company owner or corporate suit to keep all in line.

    Advice to ManagementAdvice

    Would be better if the hard work of employees is noticed and those who sit at their desk and pretend to work all day should be spoken to

    Recommends

Her Majesty's Revenue & Customs Photos

Custom House and the "Walkie Talkie" (Photo thanks to Geograph user Oliver Dixon, Some Rights Reserved)
HM Revenue and Customs Office on Fairfield Industrial Estate (Photo thanks to Geograph user Chris, Some Rights Reserved)
HM Revenue & Customs, Elgin House (Photo thanks to Geograph user M J Richardson, Some Rights Reserved)

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