Her Majesty's Revenue & Customs

  www.hmrc.gov.uk
  www.hmrc.gov.uk

Her Majesty's Revenue & Customs Reviews in United Kingdom

Updated October 17, 2014
Updated October 17, 2014
22 Reviews
3.1
22 Reviews
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Her Majesty's Revenue & Customs Chief Executive & Permanent Secretary Lin Homer
Lin Homer
2 Ratings

17 Employee Reviews Back to all reviews

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  1.  

    Competitive environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Her Majesty's Revenue & Customs

    Pros

    Excellent work/ home life balance, good annual leave, managers very supportive. Lots of room for career progression.

    Cons

    Fast paced environment, hard work. Not for the work shy or for those who don't like being constantly on the go.

    Advice to ManagementAdvice

    Team leaders had very heavy work load, perhaps need more one on one time with employees for personal development plan.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    If this was a private company it would've gone bankrupt years ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Revenue Officer in Bournemouth, England (UK)
    Former Employee - Revenue Officer in Bournemouth, England (UK)

    I worked at Her Majesty's Revenue & Customs full-time (more than 10 years)

    Pros

    As much as the HMRC has it's faults (Believe me, there's a lot of them) I can't deny them some of the excellent pro's shown below:
    Flexi
    Annual Leave starts at 25 days and rises by 1 day for each year your there.
    Good work/life balance
    Friendly environment
    Casual attire
    Paid sick leave

    Cons

    Very hard to get career progression
    Pay rise is almost non-existent (This year was 1%)
    I.T is over 10yrs old (Still using IE 8 & Windows XP)
    You wonder how some of the staff managed to get employed there (Includes management)

    Advice to ManagementAdvice

    Management aren't at fault as they have their hands tied due to the clueless bigwigs sitting on their thrones in Canary Wharf buying house extensions with HMRC business expenses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    dissapointingly poor in recent years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT PM in Birmingham, England (UK)
    Current Employee - IT PM in Birmingham, England (UK)

    I have been working at Her Majesty's Revenue & Customs full-time (more than 10 years)

    Pros

    flexible working hours and sick pay

    Cons

    high volumes of work, normal working 50 hours a week,cancelling leave to suit the projects,no pay rise in 6 years pension terms erroded, poor line management

    Advice to ManagementAdvice

    get a grip and stop expecting more and more with relentlees knock backs to staff

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Understaffed, underpaid and under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Specialist in Edinburgh, Scotland (UK)
    Current Employee - Tax Specialist in Edinburgh, Scotland (UK)

    I have been working at Her Majesty's Revenue & Customs full-time (more than 10 years)

    Pros

    There are none any more, it's so short staffed that it's almost impossible to do anything worthwhile, do training or in general do the job

    Cons

    You name it, it's so short staffed that it's almost impossible to do anything worthwhile, do training or in general do the job

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Senior Operational Researcher Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Operational Research Analyst in London, England (UK)
    Former Employee - Senior Operational Research Analyst in London, England (UK)

    I worked at Her Majesty's Revenue & Customs full-time (more than 3 years)

    Pros

    - Huge analytical team spread across the country with many talented people
    - Team Leaders keen that OR analysts use technical + policy skills on projects
    - Budget Work (Policy) can be very interesting and gives detailed understanding of how policies are developed and analytical findings feature in Budget reports.

    Cons

    - If your manager is non-OR then progression/career development can be difficult
    - Pay freeze and low pay rises year on year makes it demotivating
    - Some technical projects dont't progress beyond your clients inbox.

    Advice to ManagementAdvice

    - Showcase OR talent to clients and speed of implementation.
    - Ensure OR analysts in early career have an OR manager only.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good development and professional expertise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Policy Advisor in London, England (UK)
    Current Employee - Policy Advisor in London, England (UK)

    I have been working at Her Majesty's Revenue & Customs full-time (more than 10 years)

    Pros

    Good training, great colleagues, good flexible working options, varied work experience and really interesting work

    Cons

    Constant poorly managed change, reducing terms and conditions, poor quality management

    Advice to ManagementAdvice

    Start really valuing your people and expertise, and do something about the lack of diversity in your senior leadership

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Decent company, room for improvement, particularly in management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Manchester, England (UK)
    Former Employee - Anonymous Employee in Manchester, England (UK)

    I worked at Her Majesty's Revenue & Customs as a contractor (more than 3 years)

    Pros

    Decent Pay
    Excellent Work-Life balance
    High Holiday allowance
    Great people

    Cons

    Low morale of staff
    Minimal job security
    Too many chains of management
    Lack of communication and misinformed management
    Projects take time in results

    Advice to ManagementAdvice

    Cut out micromanagement and BE HONEST to staff

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Great place to work,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Grade 7 in London, England (UK)
    Current Employee - Grade 7 in London, England (UK)

    I have been working at Her Majesty's Revenue & Customs full-time (more than 3 years)

    Pros

    I worked in KAI (knowledge, analysis and intelligence). It is the brain box of HMRC and HMT.
    You are involved in technical analysis and there is a place for Economist, Statistician, OR and generalists. People are great and good. They also pay more than the average civil service.

    Cons

    Hard to get promoted at senior level. At senior level, they don't value technical abilities, they just look at how good you can talk and soft skills.

    Advice to ManagementAdvice

    Value people analytical/technical more for promotion otherwise there will be a massive brain drain.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Very good company to work for with excellent training packages

    Current Employee - Business Development
    Current Employee - Business Development

    I have been working at Her Majesty's Revenue & Customs full-time (more than 5 years)

    Pros

    Training facilities are second to none and there is always a pleasant atmosphere in the workplace

    Cons

    Government spending cuts have made an impact on staffing numbers. There is more to do now with less help

    Advice to ManagementAdvice

    Get the best out of your employees by offering assistance to those are need of extra training. Understand the employee as well as the cusotmer.

  11.  

    Legal Administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Legal Administrator in Manchester, England (UK)
    Former Employee - Legal Administrator in Manchester, England (UK)

    I worked at Her Majesty's Revenue & Customs as a contractor (more than an year)

    Pros

    Flexi-time
    Varied work
    Good hours
    Central Location

    Cons

    Low salary
    No training opportunities
    Working environment segregated
    Senior management

    Advice to ManagementAdvice

    Provide more training opportunities.

Her Majesty's Revenue & Customs Photos

Custom House and the "Walkie Talkie" (Photo thanks to Geograph user Oliver Dixon, Some Rights Reserved)
HM Revenue and Customs Office on Fairfield Industrial Estate (Photo thanks to Geograph user Chris, Some Rights Reserved)
HM Revenue & Customs, Elgin House (Photo thanks to Geograph user M J Richardson, Some Rights Reserved)

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