Her Majesty's Revenue & Customs

www.hmrc.gov.uk
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Her Majesty's Revenue & Customs Reviews

Updated April 21, 2015
32 reviews filtered by
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2.8
32 Reviews
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Her Majesty's Revenue & Customs Chief Executive & Permanent Secretary Lin Homer
Lin Homer
6 Ratings

32 Employee Reviews

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  1. Admin Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Her Majesty's Revenue & Customs part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good flexible working policy able to job share. Core hours and no weekends. Ability to take annual leave during summer.

    Cons

    Low pay and the pension has now changed from final salary scheme to a CARE Model meaning a longer period before pension can be paid.

    Advice to Management

    Value all your workers and set action plans each year to enable staff to progress to the next level

  2. Underpaid with low morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Her Majesty's Revenue & Customs full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good promotion opportunities at the moment

    Cons

    Poor pay and pay freeze for 5 years.

    Appraisal system terrible.

  3. Always be berating and belittling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Her Majesty's Revenue & Customs full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Excellent promotion opportunities, ability to gain qualifications which will Be recognised and valued in most top ranking corporations

    Cons

    Pretty much everything else about the place

    Advice to Management

    Staff work hard without a constant stream of abuse so i would suggest that berating and belittling is unnecessary. Staff are afraid to voice opinions as they often face the threat of "negative behaviours" affecting their pmr markings which in itself is a lottery as opposed to an accurate reflection of performance. Staff do not feel valued, constantly feel undermined, work to impossible targets and have no faith in management. Training often comes later than necessary and training on the job itself is poor at best. Bullying is commonplace and in fact encouraged through pmr processes as is fettered discretion. The work life balance that the civil service once sang about proudly, is now practically none existent - staff are often ill considered if they do not work in excess of their hours. I have worked in HMRC for 3 years and have seen a rapid decline in the last last year and a half.

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  5. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in London, England (UK)
    Current Employee - Project Manager in London, England (UK)

    I have been working at Her Majesty's Revenue & Customs full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible, career progression, good training

    Cons

    Listen to their employees more

    Advice to Management

    None

  6. Helpful (1)

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Her Majesty's Revenue & Customs full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    This is a worthwhile job, policing the tax system. Interesting work, good local management and great colleagues. There is a decent work/life balance (within reason, hours are flexible)

    Cons

    No pay rise in the last 5 years and none for the foreseeable future. A steady erosion of terms and conditions. A punitive performance management regime which determines that, no matter how well the organisation performs, 10% of each grade must be marked as failures. Senior management who are totally out of touch with their staff (and even with reality)

    Advice to Management

    Listen to your staff. Be honest with your staff. Trust your staff. Fight for your staff - yes I know the PMR system has been politically imposed but you do not have to show off how brutally you can impose it.

  7. morale has fallen off a cliff edge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Her Majesty's Revenue & Customs

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    interesting work, work life balance fair but likely to worsen

    Cons

    appalling senior management, morale at rock bottom

    Advice to Management

    start treating your staff well

  8. Great tax training, but career is limited if you want to specialise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inspector in London, England (UK)
    Former Employee - Inspector in London, England (UK)

    I worked at Her Majesty's Revenue & Customs

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    good work life balance. plenty of opportunities to project manage and reach up

    Cons

    you must move into a leadership role quite soon else practical work will weigh you down

    Advice to Management

    promote talented individuals in the parts of tge business they know to maximise on their knowledge and experience

  9. Terrible, pay freeze for 5 years expecting more for nothin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Caseworker in Bournemouth, England (UK)
    Current Employee - Compliance Caseworker in Bournemouth, England (UK)

    I have been working at Her Majesty's Revenue & Customs full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They do flexi time, so you can work an extra hour a day and build up some extra leave, but this could change of course

    Cons

    You can build up the leave, but then they don't let you take it, in a staff survey HMRC came 104 out of a 104 gov depts they are the worst yo work for

    Advice to Management

    Start listening, stop having meetings about meetings, be visible, try communicating with staff give them a pay rise 5 years is long enough

  10. Helpful (1)

    Brilliant in the past, but significantly reducing attractiveness due to a range of factors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Redhill, South East England, England (UK)
    Former Employee - Anonymous Employee in Redhill, South East England, England (UK)

    I worked at Her Majesty's Revenue & Customs full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Superb quality of staff and middle management with great range of skills. Willingness of staff to learn and assist colleagues to develop. Best employer in the civil service.

    Cons

    Impact of government austerity measures producing unreasonable pressures. Reductions in workforce imposing additional stress on remaining staff.

  11. it is a very good employer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Her Majesty's Revenue & Customs

    Pros

    they care for their staff

    Cons

    There is nothing to write against them.

    Advice to Management

    none

Her Majesty's Revenue & Customs Photos

Custom House and the "Walkie Talkie" (Photo thanks to Geograph user Oliver Dixon, Some Rights Reserved)
HM Revenue and Customs Office on Fairfield Industrial Estate (Photo thanks to Geograph user Chris, Some Rights Reserved)
HM Revenue & Customs, Elgin House (Photo thanks to Geograph user M J Richardson, Some Rights Reserved)

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