Heritage Commerce Reviews

Former Employee – worked at Heritage Commerce

Pros – * The benefits are excellent compared to industry standard
* Management recognizes and promotes from within
* Pleasant working environment
* Nice people

Cons – * Pay is less than industry standard in many departments, despite their claim of the opposite
* As the company matures, its focusing more on profits and efficiencies to the detriment of the previously excellent working environment and strong focus on excellent customer service. Its slowly morphing into the big banks that founding management used to despise.
* A lot of these problems are driven by senior management that is completely disconnected from all departments except for the sales divisions. All they really care about is the next quarter's balance sheet for investors. They've lost sight of the fact that many "unnecessary expenses" and "inefficiencies" are what create the radically different company culture that attracts customers and great employees.

Advice to Senior Management – Get back in touch with all of your employees in all of your departments. Make sure that Heritage remains a bank that's clearly set apart from the big banks. If you destroy the culture, all you'll have is a big bank experience with less convenience to the customer than what a big bank provides.

Yes, I would recommend this company to a friend

Former Employee – worked at Heritage Commerce

Pros – Small community based bank, focused on elite group of commercial clients. Low level micro-managing. Up to par information & phone system. Average base pay coupled with average bonus. Known for no lines.

Cons – Company reputation faced news making headlines. Poor training program - some computer based. Product pricing & customers, unhappy with changes resulted from merger/acquisitions & fast changing policies, make it difficult for reps to perform at all levels. Management teams (Regional Managers & above) make decisions affecting client relationships, based on feelings rather than facts or ethical & regulatory policies. Employee recognitions, corrective counseling, merit increases & promotions are handled with a processes which reviews subjective observances rather than measurable objectives. High turn overs affect teams morale.

Advice to Senior Management – Adapt a modern day score card matix performance review process which emphasizes clear & measurable objectives & development of core competencies. Pay attention to feedback to stabilize staff & client retention. Enforce the company's Code of Conduct & Ethics Policies. Create an attainable bonus & performance recognition plan. The key to regaining public trust must come from within the company & management processes must display a fair & transparent pricing structure coupled with ethics before profit practices.

No, I would not recommend this company to a friend