Be The First To
0% of the CEO
I have been working at Heritage Healthcare full-time for more than 5 years
Pros – Focus on quality. Reasonable productivity expectations. Great PTO options
Cons – Somewhat behind the technological rehabilitation curve.
Advice to Senior Management – Negotiate contracts with clients that include a budget for the rehab department that come in part from Heritage, not the client, so that the rehab has some autonomy. Provide some equipment directly to the rehab versus through the client facility. Encourage more forward-thinking rehab modalities such as vital stim, wound care, etc. Unfortunately some of the corporate therapy staff are a little 'behind' in their understanding of current practice and regulations.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2012-08-14 18:02 PDT
I worked at Heritage Healthcare part-time for more than a year
Pros – Nice surroundings in facilities that they contract with; residents/patients appreciate your care and expertise.
Cons – try to over manage; micro manage; each month adds more about money less about patient care; actually hired someone else in a position to replace one employee who had worked less than a year while she was gone for 2 weeks out of state for her daughter to have surgery for cancerous tumors :: so so very morally wrong but not technically legs! ( they knew that they missed the American Healthcare Act by 2 weeks and ran with that opportunity).
Advice to Senior Management – Don't say you are for employees when you cut their salaries by 5% with only 2 weeks notice and take jobs away from professional employees who have given quality service and need only 2 weeks of time to deal with a medical family emergency. Word gets out to all even if the employee does not talk about what happened. Management needs to really rethink their morals in their dealings with both employees and patient care verses making money.
No, I would not recommend this company to a friend
2013-11-07 15:23 PST
I worked at Heritage Healthcare full-time for less than a year
Pros – Hires new nurses, offers true education in dealing with the elderly
Cons – Too few nurses for workload, sometimes expected to work beyond true scope of practice, very profit driven company, sometimes at the true expense of the patients & staff.
No, I would not recommend this company to a friend
2013-01-21 15:48 PST
1 person found this helpful
I worked at Heritage Healthcare full-time for more than 5 years
Pros – Reasonable benefits package and costs
Good vacation/PTO once you've been there a few years
Nice furniture, equipment, computers, etc provided in the workplace
A lot of regular communication from the CEO
Cons – Very political environment with little job security for newer employees and/or managers
Struggles between the "new guard" and the "old guard" at the upper management level
Some "old guard" members remain in the way of progress/success
Financial issues and assets to debt ratio is not good
Concerns that the owners are prepping the company financials to be attractive as an acquisition by a larger therapy company
Advice to Senior Management – Praise and reward those that are dedicated and truly "care" about the company's future.
Invest in your key employees with career plans, education assistance, etc. - a dedicated employee that wants to better themselves via education or intercompany mentoring is providing you with a greater value in the workplace and will be less likely to leave.
Keep your promises and commitments to your employees.
Don't give one employee latitude or assistance while denying another employee.
Decide and communicate the actual goals throughout the organization from the top to the bottom - the people smart enough to help a company reach those goals don't need it sugar coated, etc.
If the most important goal is to reach a certain billing level for each patient, communicate the importance - if the most important goal is the quality of care for the patients, communicate the importance. Talking on both sides of the fence is not clear and can be perceived in a negative way.
For the management support team, if the most important goal is to make the associates feel that they are receiving support better than they would from a competitor, back that up with consistent top notch customer service & support - don't use the distance a facility is from the corporate office as an excuse for providing sub-par support compared to those within your primary footprint. Also, recognize and reward those resources that are providing top notch service and support to the field.
It felt like there had been a major shift from providing top notch customer service & support and that "we can be a good business if we stick to the high road and become the gold standard in our field" to - "Now that we have established a footprint, let's cut back on quality and expenses, and let's push people to maximize their patient billing so we can maximize the profits - with no regards to the quality of service we are providing".
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2012-07-13 16:47 PDT
Your feedback has been sent to the team and we'll look into it.
Your response will be removed from the review – this cannot be undone.
Simply post an anonymous review for a current/former employer or recent interview experience. Your post is anonymous – and if you're worried someone will be able to identify your review, you can even post without telling us your job title and location. Learn More.
No thanks –