Hertz Reviews

Updated April 27, 2015
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3.1
2,000 Reviews
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Approve of CEO
Hertz President and CEO John Tague
John Tague
85 Ratings

Pros
  • Fast paced work environment, never a dull day that sure beats a cubical (in 66 reviews)

  • There is a lot of opportunity for advancement in a short amount of time here at hertz (in 26 reviews)

Cons
  • The company has implemented a work life balance schedule that makes it better for all (in 93 reviews)

  • sometimes there are long hours but also can be a pro due to company being busy (in 272 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Local Edition - Nice Opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Temple Hills, MD
    Former Employee - Branch Manager in Temple Hills, MD

    I worked at Hertz full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good pay with an opportunity to earn a nice bonus incentive every month. Great benefits including use of a company car and no charge for fuel, insurance included. You will get promoted if you put in the work.

    Cons

    If staffing is short then the environment can get stressful as customers are very demanding which can push your customer service skills to the limit. Upper management can be blunt and harsh at times.

    Advice to Management

    Eliminate policies that discipline for sales performance and let the Branch Managers determine if employees are executing not just the sales process but all other aspects of the business. Think of a more solid training program for each level after MT so people know their job responsibilities.

  2. reservations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Deer Park, AL
    Former Employee - Anonymous Employee in Deer Park, AL

    I worked at Hertz (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good pay and work from home

    Cons

    none but scheduling. Shift change only happens 4 times a year

  3. Multi skills and special services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Special Services Department
    Current Employee - Special Services Department

    I have been working at Hertz

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Love working from home, great benefits, coworkers have become great friends

    Cons

    Unrealistic goals, schedule Changes every 3 months, lots of off days with vacation, lta, floating holiday and trades but always blacked out and hard to schedule. I had 3 weeks a vacation saves but received a warning because the dates I needed off for a funeral where in blackout.

    Advice to Management

    If you are good to your employees they will work better for you. We work long ad crazy hours and for those of us on the phone we talke nonstop our full shift to customers. Once an employee is frustrated or discouraged it will show thru their "smiles" on the phone. There needs to be more flixabiliy in schedules, maybe some floaters. Mentors and coaches need be positive without putting wmployees on the spot with their "negative" questions

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Assistant Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Branch Manager in Savannah, GA
    Former Employee - Assistant Branch Manager in Savannah, GA

    I worked at Hertz full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Bonuses, great for networking. If your looking for an competitive field, this is the career for you. Everything is performance based which is a great thing.

    Cons

    long hours, promotions seem to take awhile but worth the wait..

    Advice to Management

    My managers in Savannah were awesome. My Sr, Branch mgr offered great support!

  6. Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager Trainee in Oak Park, IL
    Former Employee - Manager Trainee in Oak Park, IL

    I worked at Hertz full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Terrible nothing good found there

    Cons

    Everything needs to be changed

    Advice to Management

    Reconstruct everything top down

  7. Contribution Strategist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contribution Strategist I in Estero, FL
    Current Employee - Contribution Strategist I in Estero, FL

    I have been working at Hertz full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great management team, encouraging team work and receptive to öutside of the box thinking"

    Cons

    Demanding position, we are responsilbe for the revenue outcome of our areas; therefore, if not managed properly one can become stressed

    Advice to Management

    keep up the great job!

  8. CSR

    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA

    I worked at Hertz full-time (More than 5 years)

    Pros

    Good place to work everyday

    Cons

    I don't have any cons

    Advice to Management

    This was a great environment to work in. It was always busy with lots of car and service challengues. Meeting customer demand and satisfying management. But the manager felt like a big brother so you enjoyed being there.

  9. Management Trainee Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at Hertz as an intern

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great hours (works with school schedule), great opportunity to learn about management, exceptional customer service based environment and positive environment.

    Cons

    Set salary for interns at the HLE locations

  10. Assistant Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hertz

    Pros

    Great day to day, never a dull moment

    Cons

    Low pay, poor bonus structure

    Advice to Management

    Pay more

  11. Helpful (7)

    Hertz is a great place to start once you graduate college, but not a place to spend your entire life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Associate in Spartanburg, SC
    Current Employee - Manager Associate in Spartanburg, SC

    I have been working at Hertz full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Salary is better than you would expect once bonuses and overtime are factored in. Training is very useful. The employees I work with are always fun to be around.

    Cons

    Too much focus on sales numbers. Hertz is a little misleading when it comes to the training program.

    Advice to Management

    Focus less on just sales numbers, and more on everything that the employees do to make a branch run smoothly. A good salesman does not necessarily make a good manager.

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