Hertz Reviews

Updated July 3, 2015
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2.9
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Hertz President and CEO John Tague
John Tague
154 Ratings

Pros
  • It is a fast-paced environment where key metrics are tracked (in 66 reviews)

  • Great opportunity for advancement within the Company (in 26 reviews)

Cons
  • Low job satisfaction / low pay / limited commission bonuses / bad work-life balance (in 93 reviews)

  • very long hours with minimal pay (in 272 reviews)

More Pros and Cons

2,176 Employee Reviews

Sort: Popular Rating Date
  1. Not Worth It

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Naples, FL
    Current Employee - Anonymous Employee in Naples, FL

    I have been working at Hertz full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people I work with make it enjoyable.

    Cons

    Not enough hours, keep changing incentive packages, low pay, not a real career move.

    Advice to Management

    Senior management doesn't really seem to be doing anything or know what they're doing, and they don't really care about their people.


  2. manager trainee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hertz

    Pros

    Worse company ever to work for. Only recruit if you meet sales, but great sales doesn't mean you will automatically be a good manager.

    Cons

    Promotion structure can be altered better, does not train you at all. All they do is throw you out there.

    Advice to Management

    Have a different r promotion structure and be honest with future employees


  3. Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hertz full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Gained substantial experience working in a highly stressful environment
    Met great employees and customers

    Cons

    Complicated bonus structure which upper management has created to confuse employees.
    Bonuses are usually delayed for months at time.
    Lack of transparency from top to bottom
    Required to work 50-60hrs per week and paid for 40hrs.
    Unrealistic goals
     Very limited opportunity for upward mobility

    Advice to Management

    If you want to be Employer of Choice, listen and treat employees better rather than a number.


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  5. detailer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vehicle Service Attendant in Norfolk, VA
    Former Employee - Vehicle Service Attendant in Norfolk, VA

    I worked at Hertz (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    probably nothing, i did not enjoy the job

    Cons

    lack of management. my job did not come with much appreication


  6. Helpful (2)

    Watch Out. This is exactly what is going on:

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager Trainee
    Former Employee - Branch Manager Trainee

    I worked at Hertz

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    1) If you like overtime/they let you have overtime, it's time and a half per hour, which translates to a nice weekly paycheck.
    2) You get to know the ins and outs of insurance companies per your personal knowledge
    3) The team is an awesome group of people
    4) The Branch Manager will actually help you and support you, but don't count on any other manager or corporate to care.

    Cons

    1) You better be willing to compromise your principals, otherwise you better get out. They say you'll make commission bonus.. if you can reach not one, but two impossible goals.. you see a tiny amount of something for bonus. In order to see that tiny amount, you have to use slimy sales tactics and pull money from innocent people. Honestly, you cannot reach these goals unless you slime around like they (upper management) wants. If you can do that and sleep fine, you'll do great. If you're not willing to live with that.. put in your 2 weeks and leave. $12.50/hour + ghost bonus wasn't worth it for me.
    2) The day you are hired, you have a ticking clock that expires at the 1 year mark. At that time, you are either promoted or fired - you cannot stay as a Manager Trainee. If you don't meet the impossible sales goals by that time.. you won't be seeing the promotion side of that.
    3) Horrible work/life balance. Easy chance of 7am-7pm days every day and if you're stuck with the weekend shifts.. it's not great. Chances are they'll be severely understaffed like every other location, and you will work weekends. And be the only one there.
    4) You will do every job in the office, and many times are the only one in the office. This is what that looks like: multiple impatient people in the lobby, not enough cars for their reservations, having to make them wait as you go to the garage and clean the cars for them while answering the non-stop ringing phone with a customer on the other line saying they need to be picked up and you're the only employee there who can't leave with 945 other things happening all at once. That is every day. Do not count on corporate to put out applications to get more people in the office; they won't.
    5) You need to have tough skin. The way Hertz makes you compromise your ethics creates lots of customer service problems. People get very, very angry. You need to be able to handle livid customers screaming at you while you're the only person there. If you have a good Branch Manager who is actually in the office, they will be the only ones to support you. No one else in the Hertz corp will care, and they will side with the customer no matter what happens so watch your six. I've seen many coworkers break down, cry, and light up in red from anger because of the situations we have to deal with. Some have just left in the middle of a shift.

    Advice to Management

    1) Practice actual business ethics and stop scamming people.
    2) Hire more staff. Your staff is begging for help, and the customer surveys beg for more staff so they don't have a poor experience despite the employee running around doing everything possible to help the customer. You cannot expect one person to do everything in the office on their own and have customer satisfaction turn out great. Hire more people. Our pay is so cheap anyway, it wouldn't cost that much to do so and your customer base would actually improve instead of dwindle away to Budget or Enterprise.


  7. Helpful (1)

    Horroble place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gold Choice Representative in Atlanta, GA
    Current Employee - Gold Choice Representative in Atlanta, GA

    I have been working at Hertz

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bonuses was really good monthly

    Cons

    Male managers sleeping with female full time and then allowing them to break multiple company policies

    Advice to Management

    Be a manager please and manage your team


  8. Helpful (2)

    Area Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Hertz full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    A large amount of great co-workers that will give the shirt off their back to help you. Unfortunately, upper management will try to take that shirt and sell it for a profit.

    Cons

    Cost cutting to the extreme... No loyalty for previous work and effort. The company wants to look like it spares no expense for the customer, behind the scenes, they cut everything possible and nickel and dime customers. Company views employees as necessary evil.

    Advice to Management

    Lean process does not mean layoff every employee you can... Remember, you rent cars! To many managers trying to perform to many special projects results in a lack of focus on your core business.


  9. Helpful (1)

    No loyalty for being loyal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Atlanta, GA
    Current Employee - Area Manager in Atlanta, GA

    I have been working at Hertz full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Most people in the branches truly care about the company and WANT to do well.

    Cons

    Most employees now understand they are just a number. Unfortunately hard word and dedication isn't reciprocated. I've seen our ZVP cut people who he worked with for long time just to hit a kpi. All that matters is the stock price here....no long term decision making.

    Advice to Management

    Be loyal to your team and they will return it 10 fold.


  10. Wouldn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hertz

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay was decent for the job

    Cons

    Dealing with people was a nightmare, corporate structure wasn't strong


  11. Helpful (1)

    Terrible experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Hertz full-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Company car with free gas and insurance for Branch Manager, opportunity for advancement, overtime pay for non-managers

    Cons

    They understaff the branches and set unrealistic goals so you have to work 55+ hours a week to get by. They treat their employees like crap and threaten to fire you if you don't meet the unrealistic sales goals. Employees are stressed out and burnt out after a couple years so they either quit or by that time gotten fired anyway. They understaff the office so much you can barely take a day off because you know you are screwing over your co-worker and you feel terrible. There is a reason why they go after new college grads and never see anyone over 30 working there. You have to work so many hours you never have time to look for a job so you get trapped.



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