Hertz

  www.hertz.com
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Hertz Reviews

Updated August 26, 2014
Updated August 26, 2014
1,737 Reviews

3.5
1,737 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hertz Chairman and CEO Mark P. Frissora
Mark P. Frissora
1,215 Ratings

Review Highlights

Pros
  • The environment is fast-paced, high energy and the management team here in the St (in 60 reviews)

  • There is a lot of opportunity for advancement in a short amount of time here at hertz (in 24 reviews)


Cons
  • sometimes there are long hours but also can be a pro due to company being busy (in 255 reviews)

  • It's to the point that a "Work/Life Balance" initiative is being put into place by our Area Manager (in 76 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    your sales is the only way you advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Trainee  in  Orlando, FL
    Current Employee - Manager Trainee in Orlando, FL

    I have been working at Hertz full-time

    Pros

    fun work and good people

    Cons

    low pay, long hours (50-60 avg)

    Advice to ManagementAdvice

    less politics in promotions would be nice

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Run for your life!!! Literally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Trainee  in  Cincinnati, OH
    Current Employee - Manager Trainee in Cincinnati, OH

    I have been working at Hertz full-time for more than a year

    Pros

    The pay is ok when they actually pay you. They promise to pay out bonuses and then won't pay all of it.

    Cons

    Very long hours, no work/life balance. High turnover causes understaffed, overworked employees. The people that stay have no lives and have been brain washed. They train you to lie and manipulate people.

    Advice to ManagementAdvice

    Work in each office so you can know how to help them. Never ask employees to do something you aren't willing to do. Stop telling people Hertz has cars when they don't, it leads to customer disappointments.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager
    Former Employee - Branch Manager

    I worked at Hertz full-time for more than 8 years

    Pros

    Opportunities are unlimited. Free car and gas. That's about it. Not much on this side of the register.

    Cons

    Absolutely ZERO work/life balance. You work 6 days a week before open to after close. Hertz is WOEFULLY understaffed with no cash to hire new employees. Branches are put into a position daily to turn customers away because there are no cars available and no cash/credit to obtain new cars. Absolutely zero scruples by management above the branch level. Don't walk.........RUN away from this company.

    Advice to ManagementAdvice

    Leave. Just leave and get replaced by competent leadership.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    No where to grow at Corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director  in  Park Ridge, NJ
    Former Employee - Senior Director in Park Ridge, NJ

    I worked at Hertz full-time for more than 3 years

    Pros

    great pay/bonuses. Decent work/life balance

    Cons

    Sr. Management has too much focus is on cost cutting. Not enough challenging work.

    Advice to ManagementAdvice

    treat your employees like professional and it will pay benefits

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Low pay, high stress and no opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Emergency Roadside Agent  in  Oklahoma City, OK
    Current Employee - Emergency Roadside Agent in Oklahoma City, OK

    I have been working at Hertz full-time for more than 3 years

    Pros

    HR and Supervisors(TPLs) will work with you on numerous issues, but you have to make sure you have all your paperwork in line. Employees are generally nice and empathetic.

    Cons

    Low compensation for work required and raises do not keep up with inflation. Mandatory overtime due to bad hiring practices. They will increase your work load without increasing your pay. Benefits and incentives are comically bad. No back-up systems for system outages. Cares more about metrics than customers. Management seems impervious to change. Requires a bachelors to become a supervisor, meaning that merit is not rewarded. Paid Time Off is subject to approval, it can also be cancelled at a whim. Most people quit within in their first 6 months.

    Advice to ManagementAdvice

    Compensate your employees appropriately and they will stay. Stop rewarding seniority and reward merit. Stop adding processes to systems that currently work. Get rid of your CEO and most of your upper management, find some talent to replace them. Make sure that the product works. Stop removing customer and employee incentives. There are so many things that could change, but like I said in the "Cons" section...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    The money has gotten funny.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at Hertz full-time for more than a year

    Pros

    Starting MT pay is higher of all rental car companies. You get paid to sell optional services. The better you sell, the more money you make.

    Cons

    The board does what ever it takes to make the stock look good. This includes paying bonuses late. I have bought toilet paper from home before because all spending was cut off. I see a cash flow problem. I was a huge Hertz promoter until my bonus checks stoped. Now no one can tell us when they will start. I no longer would recommend this company to a friend to work for.

    Advice to ManagementAdvice

    Your employees are your greatest asset. I have no problem working long hours with little help. I do see a problem with not being paid our commission or bonuses on time. Get HR ready because they are going to be busy replacing your non paid employees when they leave for financial reasons. I am surprised this hasn't hit the media yet.

    Disapproves of CEO
  8. 1 person found this helpful  

    Very stressful. No management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Trainee  in  Tyler, TX
    Current Employee - Manager Trainee in Tyler, TX

    I have been working at Hertz full-time for less than a year

    Pros

    Discount on cars. Get to drive all kinds of vehicles.

    Cons

    No management. Never have enough cars, other branches don't care or help out. All for yourself basically. Money sucks.

    Advice to ManagementAdvice

    Be better. Support your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA

    I have been working at Hertz full-time for more than 3 years

    Pros

    work like u have no life

    Cons

    nothing like pro , they want you to be a machine

    Advice to ManagementAdvice

    think about the base

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Wierdest operation in the rental industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Location Manager  in  Norfolk, VA
    Current Employee - Location Manager in Norfolk, VA

    I have been working at Hertz full-time for more than 5 years

    Pros

    Descent compensation & company car.

    Cons

    Babysitting associates and covering for mistakes made by upper management.

    Advice to ManagementAdvice

    Become accountable.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    WOW

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Hertz full-time

    Pros

    Good group of CSR's at Orlando location
    CSR's make good money

    Cons

    Some of the location managers are good and some aren't
    Aren't always truthful to customer

    Advice to ManagementAdvice

    Go back to the days when customer service was #1 priority.

    Doesn't Recommend
    No opinion of CEO

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