Hertz Reviews

Updated October 20, 2014
Updated October 20, 2014
1,718 Reviews
3.5
1,718 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hertz Interim CEO Brian P. MacDonald
Brian P. MacDonald
20 Ratings

Review Highlights

Pros
  • Fast paced work environment, never a dull day that sure beats a cubical (in 65 reviews)

  • There is a lot of opportunity for advancement in a short amount of time here at hertz (in 26 reviews)


Cons
  • The company has implemented a work life balance schedule that makes it better for all (in 92 reviews)

  • sometimes there are long hours but also can be a pro due to company being busy (in 263 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Lead CSR Gold Choice Exit Booth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Customer Service Representative Gold Choice in Dallas, TX
    Current Employee - Lead Customer Service Representative Gold Choice in Dallas, TX

    I have been working at Hertz part-time (more than an year)

    Pros

    Job was easy. Great Discount on Cars. Bonuses help out as well.

    Cons

    Hot and of course you are always outside. At this location you work with lazy people who have been with the company for more than 10 years, and feel as though they are superior to you. When they only make $14.00 an hr and are your equals. Training was horrible. Lack of communication within the departments. They were always mandating people to stay for 4 extra hours. This is due to planes being delayed, or the customer service reps not coming in on a day that to many hotwire, or expedia customers come in. This of course effects the customer service reps bonuses so the reps who make the most on bonuses don't come in on certain days, making others be mandated for 4 extra hours over the 8 hour shift you have already worked. If you work at hertz be prepared for this. Trust me this will happen to you.

    Advice to ManagementAdvice

    Give employees a chance to grow. Such as promote internal. Which never happens, It is very hard to move up working as a CSR.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    A good job if you can keep up with a fast-paced, changing environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Notice of Loss Examiner in Oklahoma City, OK
    Former Employee - First Notice of Loss Examiner in Oklahoma City, OK

    I worked at Hertz full-time (less than an year)

    Pros

    Employee incentive programs, personal growth, skill development, good workplace atmosphere.

    Cons

    Constantly shifting goals and policies.

    Advice to ManagementAdvice

    Please value consistency when setting goals and policies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Great opportunities for motivated individuals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Location Manager II in Denver, CO
    Current Employee - Location Manager II in Denver, CO

    I have been working at Hertz full-time (more than 3 years)

    Pros

    The ceiling at Hertz is extremely high. Motivated individuals can excel on any career path. Those who are content to perform at status quo likely won't stick around, save those who are nearing pension.

    Cons

    Before accepting an interview, do yourself a favor and inquire about the Union contract at a particular location (varies). Both salary & hourly employees will be greatly impacted by specific labor contracts.

    Advice to ManagementAdvice

    Don't bend to falling industry standards. Continue to pursue high-revenue customers, push leisure and budget travel to DTAG/FF.

    Recommends
    Negative Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Great start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Trainee in Staten Island, NY
    Current Employee - Manager Trainee in Staten Island, NY

    I have been working at Hertz full-time

    Pros

    Good coworkers, good work environment, good values and good opportunities.

    Cons

    Pay could be better for the amount of hours put in.

    Recommends
    Approves of CEO
  6.  

    A company that encourages candor, rewards talent, and offers superb benefits and compensation!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Ventura, CA
    Current Employee - Branch Manager in Ventura, CA

    I have been working at Hertz full-time (more than an year)

    Pros

    Independent thinking and speaking candidly is encouraged.
    An exceptional level of work-life balance is provided.
    Talent is noticed and rewarded.
    Pension plans are still being offered as well as 401ks, life insurance, and the whole nine yards.
    A company car is offered at management level.
    A global company means being able to take your job with you if you move.

    Overall Hertz is an exciting and extremely rewarding career. They offer a multitude of opportunities for growth and development in multiple fields from Human Resources to Internal Audits to Operations Management. They provide all the training you could ask for, and more including Sigma Six certifications; and no two days are ever the same. The management here is always willing to hear concerns, comments, and solutions or simply speak about how work life ties into home life. The opportunities here and the openness of employees at all levels here never cease to amaze me.

    Cons

    I have heard it been said that this job can be stressful, which is the case with all jobs. I believe and have been able to prove however that with proper time management skills, leadership capabilities, and the ability to delegate (or follow instructions) much of that stress can be avoided.

    Advice to ManagementAdvice

    Keep up the great work; we truly appreciate what you do for us, and the care you show to your work force.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    It was great experience to work at Hertz

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Intern in Oklahoma City, OK
    Former Employee - IT Intern in Oklahoma City, OK

    I worked at Hertz as an intern (less than an year)

    Pros

    Very friendly environment with a flexible schedule as long as you do your work.

    Cons

    I did not receive a lot of training in my area.

    Recommends
    No opinion of CEO
  8.  

    Provided a good oppurtunity for advancement and gave you independance to do so.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Tampa, FL
    Former Employee - Branch Manager in Tampa, FL

    I worked at Hertz full-time (more than 3 years)

    Pros

    The managment trainee program gives you the tools needed to get a positive grasp on the business world. Once you get to the position of branch manager a company car with free gass and free insurance is provided.

    Cons

    Managment beyond area manager/general manager has no idea what happens on the branch level and doesn't seem to care about anything but the stock of the company.

    Advice to ManagementAdvice

    Have some type of idea of what happens on the front lines.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Growth options are abundant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Hertz full-time (more than 10 years)

    Pros

    If you like a fast pace environment where you have a lot of growth potential, Hertz is the place. The off airport market is growing very quickly and as a result many new management positions open on a daily basis.

    Cons

    Long hours and pressure to sell

    Advice to ManagementAdvice

    Keep the focus on the long term growth

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Ok , not spectacular but not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Hertz full-time (more than 3 years)

    Pros

    Different people everyday, uncapped commission, variety of activities in a shift. Chance to become an expert on newer cars, recognition for achievement, flexible hours if at an airport location.

    Cons

    The flexible hours can some times being weird, working late because of late flights, customers who argue milage charges/airport fees

    Advice to ManagementAdvice

    Empower local management

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist in Mobile, AL
    Former Employee - Customer Care Specialist in Mobile, AL

    I worked at Hertz full-time (more than an year)

    Pros

    Good pay, great benefits, they let you have your birthday off (paid!)

    Cons

    Shifts are based on seniority

    Recommends
    Positive Outlook
    Approves of CEO

Work at Hertz? Share Your Experiences

Hertz

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.