Hewlett-Packard Reviews in Detroit, MI Area

Pros

Fortune 100 company. Pay is good if you rise to a level higher than individual performer.

Cons

Sometimes too large and difficult to get things done in a simple manner. Frustration galore especially in online training with no one to ask questions. Management structure in this modern business climate leaves much to be desired and management tries to appear friendly but they are in an ivory tower.

Advice to Senior Management

Make systems more user friendly. Eliminate the multiple approval authorizations it takes to get anything processed.

Pros

knowledge & expertise, industry experience

Cons

no future growth, job insecurity

Advice to Senior Management

to take care of people & provide growth oppourtunities.

Pros

Working here is a great resume builder for someone just entering the workforce. You get your foot in the door for better opportunities elsewhere.

Cons

Little to no opportunity for advancement. My direct supervisor is inept and could not handle their previous role let alone the current one they have. Terrible pay for the work, and terrible incentives to perform.

Advice to Senior Management

Please offer more career opportunities as well as market competitive pay, bonuses, and raises.

Pros

Tons of positions and opportunities for advancement
Mobile work force (Work from home!)
Very nice and clean facilities
Hours are very flexible

Cons

Lots of worry about outsourcing
Several different contract houses used to fill positions
Upper Management has too many employees to oversee.
You usually find yourself feeling like you're 1 of a 100 different people doing the same job with no recognition of the work you're doing.

Advice to Senior Management

Don't let your employees just feel like they're "Going with the flow". Reach out the them for ideas and suggestions. Make them feel like they're apart of what they're working on/with.

Pros

Healthcare and other benefits
Hours
Weekends off

Cons

Poor management
Lack of recognition
Poor employee reviews; no pay raises

Advice to Senior Management

Employees preform better when good work is recognized and encouraged.

Pros

*They honored requests for time off.
*Training for the job was adequate.

Cons

*Treated contract employees like they were second-class citizens even though these employees worked their butts off.
*Pay was terrible for what was asked by client.
*Very political and leadership likes this environment and actually encourages friction on the job so they can pit one contract employee against another.
*Leadership lied to contract employees about the duration of a contact for supporting American Express account. All agents were told this was a long-term contract up to two years. The contact was actually for six months and all agents were laid off
*When contract employees approached team leader about why help desk phones stopped ringing team leader and leadership team cancelled their contract with American Express but kept contract workers guessing and questioning HP's motives.
*There were several complaints lodged against how leadership was treating contract employees during my short time at HP.
*Had to literally beg to take a lunch break or take a bathroom break during high call volume days and many times agents didn't even take a lunch break because of the hassel of having to ask repeatedly.
*Defined processes were constantly changing and this caused considerable confusion and resulted in errors in which leadershp kept blaming workers for not following processes that kept being changed on the fly.
*Leadership allowed some strong willed employees get away with behavior that is not acceptable in professional office environment. Examples of poor behavior included profane language, flatuating, treating some American Express customers poorly on the phones, and talking badly about other agents to the AMEX customers.
*Career progression opportunities within HP were reserved for employees who could politic better than other employees and this process should evaluate candidates objectively instead of personal likes by leadership.

Advice to Senior Management

Don't lie to contract employees about duration of contracts and treat contract and non contract employess with respect. If you have issues, with someone's performance level with that person and try to resolve the issue and life will be much better. Stop creating an enviromment were you pit one employee against another.

Pros

Brand recognition internationally. Employee discount on certain hardware.

Cons

Learning Solutions Department is run by a small circle of egotistic managers who would speak unprofessionally about employees to other employees. They breed a toxic environment where every employee is afraid to speak their minds in fear of retaliation by the managers. Management has no check-and-balance in place. You can't go beyond the small circle of managers that run the department.

Advice to Senior Management

Remove the circle of unprofessional managers and replace them with managers who genuinely care for their employees. Have a check-and-balance system in place where employees can evaluate the performance of managers without feeling that their evaluations will reach no where.

Pros

I like the fact that we can work mobile, although our managers won't allow it. Old EDS mentality.

Cons

Came from EDS and we are not liked very much by HP.

Advice to Senior Management

Work closer to the HP family and take care of your adopted children. Our organizations have been changed so many times we no longer know which end is up. In most cases, the managment changes on a daily basis. Not all change is for the good.

Pros

global foot print - mutiple divisioms, abiility to work from home , Mega contracts, relative job stability, flexibility of moving to any state with in US -

Cons

Downside is HP has alwyas been a follower intechnology rather than trend setter - also the compensation is very low

Advice to Senior Management

the board and the top managment better realize that HP is lossing ground on all fronts - consumer, enterprise, and channel s

Pros

Huge company with lots of accounts
Possibility of mobility within the company
Appearance of job security
World wide recognition
Many product lines

Cons

Moving within the company is nearly impossible without having a lot of help from higher ups
Management is not interested in helping grow and allow talented individuals to move on to better roles
Company is focused only on the bottom line, no care is given to employees at all
Everything is political, no matter how incomptent you are, if you know the right people you'll move up
Pay and benefits are almost not worth it

Advice to Senior Management

Give more back to the employees, this company can afford it. Know if moral is improved and employees treated better with better overall compensation the employee will be more conscience of the bottom line.