Higher One
3.2 of 5 24 reviews
www.higherone.com New Haven, CT 1000 to 5000 Employees

Higher One Reviews

Updated Jun 22, 2014

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3.2 24 reviews

                             

78% Approve of the CEO

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Mark Volchek

(9 ratings)

68% of employees recommend this company to a friend
24 Employee Reviews
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    Flexible!

    Customer Service Representative (Former Employee)
    Richmond, VA

    ProsDecent pay for a telecommute position, flexible hours!

    ConsI had no bad experiences with this company.

    Advice to Senior ManagementPerformance reviews should be done on a consistent basis!

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    Good Experience

    Home Based Customer Care Agent (Former Employee)

    ProsBenefits, PTO, 401K. Management worked with you as much of possible with schedule , Good pay for a work at home position.

    ConsGreat caring company when It was private, As soon as it became public things started to change for the worst. No further to go once you work from home

    Advice to Senior ManagementListen to your staff. Answer or emails and concerns

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Growing Pains

    Anonymous Employee (Current Employee)
    New Haven, CT

    ProsGreat food and generous about PTO. Long timers care about the company as I do. You feel like you are in it together. Great team feeling. People treat each other with respect.

    ConsThe company has transitioned from a energetic start-up to a corporate "bean counting" enterprise. The people who have been here long enough have seen a great place to work slowly go down hill. They hired C-levels and Managers who didn't understand the culture that the founders worked so hard to create and ultimately made the company successful. Yeah, they had a great idea, but without the culture this place would never have taken off the way it did. Sadly that culture is disappearing fast.

    Advice to Senior ManagementCow is out of the barn at this point, but with new CEO hopefully things can get back to at least feeling good about this place again.

    No, I would not recommend this company to a friend

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    • Approves of CEO

    1 person found this helpful  

    Great people

    Home Based Customer Care Agent (Current Employee)
    Winsted, CT

    Prosconvenient working form home and the training is ongoing. The company keeps you informed of changes.

    ConsBecause it is a work from home position ,the pay isn't very high. Seasonal employees don't get benefits.

    Advice to Senior ManagementConsider keeping some of your best home based agents year round , instead of having to hire every peak season.

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
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    Pretty

    Customer Service Representative (Current Employee)

    ProsGood Pay, Flexible schedule,

    ConsThe training is self paced. Confusing.

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    1 person found this helpful  

    NEED BETTER TRAINING!!!!

    Customer Care Agent (Former Employee)
    New Haven, CT

    ProsWorking from home and having flexibility when time is need off or changed

    ConsPay is not that great ...training is a joke.... the people that they have to help you with calls are that dependable..

    Advice to Senior ManagementRe-vamp you whole operation from the bottom to the top. This is a company that could be great but it is mediocre . Better train ALL off your staff.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Overall an ok company to work for, but training could be more thorough

    Customer Care Specialist (Former Employee)
    Boston, MA

    ProsGood pay scale, get to work out of my home. Never have to work on weekends. Company will pay a portion of your phone bill each month.

    ConsNo benefits because most jobs are seasonal part time. AFter working the first season, you are sometimes not allowed to have the same schedule as before. Problems with the software connections weekly.

    Advice to Senior ManagementManagement should not penalize employees for company's software/computer problems. Previous employees should have choice of schedule before new employees.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • Disapproves of CEO

    2 people found this helpful  

    Lies, lies, lies

    Anonymous Employee (Current Employee)
    New Haven, CT

    ProsFree lunch, free parking and onsite fitness center

    ConsA fabricated company culture, corrupt leadership team and constant lies to employees

    Advice to Senior ManagementResign

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • Approves of CEO

     

    Great Culture!

    Anonymous Employee (Current Employee)

    ProsGreat culture - fun activities, community involvement, free lunch 3x a week, on-site fitness facility.

    Cons1-year wait to participate in the 401(k). Only offers high deductible health insurance plans.

    Advice to Senior ManagementAllow employees to participate in the 401(k) when other benefits are effective - company match can be after a year, but at least let me contribute towards my retirement w/o the long wait. Provide other health insurance options - not just HDP. I'd pay more for a co-pay plan.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Work at Home: It's Ok

    Anonymous Employee (Current Employee)

    ProsWork at home. Pay is okay. Works around my school schedule.

    ConsTraining should be more realistic. The system seems pretty outdated.
    Training could be a whole lot better. Taking calls is nervous enough and not being fully trained is horrifying. Work at home jobs aren't for everyone especially if you like to see how things are done.

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Glassdoor is your free inside look at Higher One reviews and ratings — including employee satisfaction and approval rating for Higher One CEO Mark Volchek. All 24 reviews posted anonymously by Higher One employees.