Higher One Reviews

Updated September 14, 2014
Updated September 14, 2014
34 Reviews
3.4
34 Reviews
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Mark Volchek
11 Ratings

Employee Reviews

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  1.  

    Run. Don't walk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One full-time for more than a year

    Pros

    Flexibility, amenities, parking, free lunch, free coffee every day saves me money

    Cons

    Culture is cut throat since new leadership arrived. Lack of communication. Unstable. Negative culture and terrible morale.

    Advice to ManagementAdvice

    Fix morale. Employees (the good ones) are leaving constantly.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Worst job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Higher One

    Pros

    Good interview and nothing else. That is about it.

    Cons

    I send them paperwork to Human Resources. They say take it back to send it back to get notary and couldn't work start date. When I return it back to them again, they said job abandonment. They waste time giving the run around.I wasn't stressed over it. It was a waste of time and printing to send paperwork.

    Advice to ManagementAdvice

    Human Resources need to communicate better to potential employees instead of giving them the run around.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Horrible training for work at home agents.

    Former Employee - Customer Care Agent
    Former Employee - Customer Care Agent

    I worked at Higher One part-time for less than a year

    Pros

    Hiring process was seamless. Pay is pretty good for a virtual position.

    Cons

    TRAIN employees with a mock system. You cannot expect us to take live calls and know what we are doing with the current training --which was just simply reading. "Training" was a pathetic joke. Trainers not very helpful when asking for help in chat. Training should be an online class, dialed in on a bridge line where we can talk and ask questions. I cannot express how stupid this training was.

    Advice to ManagementAdvice

    Your training for at home agents needs a total revamp.

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  5. 3 people found this helpful  

    The worst job ever. Incompetent, unethical and hypocrits in upper management - founders pushed out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  New Haven, CT
    Current Employee - Marketing Manager in New Haven, CT

    I have been working at Higher One full-time for more than a year

    Pros

    I cannot think of one

    Cons

    Values are a joke. Flexibility is a joke.

    Advice to ManagementAdvice

    Go out in the real world. Get some real management and leadership experience.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    NEED BETTER TRAINING!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Agent  in  New Haven, CT
    Former Employee - Customer Care Agent in New Haven, CT

    I worked at Higher One part-time for less than a year

    Pros

    Working from home and having flexibility when time is need off or changed

    Cons

    Pay is not that great ...training is a joke.... the people that they have to help you with calls are that dependable..

    Advice to ManagementAdvice

    Re-vamp you whole operation from the bottom to the top. This is a company that could be great but it is mediocre . Better train ALL off your staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Lies, lies, lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New Haven, CT
    Current Employee - Anonymous Employee in New Haven, CT

    I have been working at Higher One full-time for more than 3 years

    Pros

    Free lunch, free parking and onsite fitness center

    Cons

    A fabricated company culture, corrupt leadership team and constant lies to employees

    Advice to ManagementAdvice

    Resign

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Decent place but still needs work internally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  New Haven, CT
    Current Employee - Analyst in New Haven, CT

    I have been working at Higher One full-time for less than a year

    Pros

    - Catered lunches so you don't have to worry about getting your own
    - Co-workers are great to work with on projects and with teams
    - Good work environment, the building and space is nice

    Cons

    - Once you put in your notice, the company treats you differently as if you're an outsider (even after you've put a lot of hard work on projects and done your best)
    - Internal politics that put certain Managers into positions where they will cover their tracks and put blame elsewhere
    - People won't take responsibility of their (poor and unpleasant ) work and will take recognition when they can get some

    Advice to ManagementAdvice

    Have internal checks and balances to combat any mismanagement

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Great job for seasonal/ temporary employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Tuition Payment Plan Customer Care Agent  in  New Haven, CT
    Current Employee - Tuition Payment Plan Customer Care Agent in New Haven, CT

    I have been working at Higher One as a contractor for less than a year

    Pros

    This work at home temporary position pay more than call centers who hire seasonal workers. Training lasts f or 3-4 weeks.

    Cons

    The job is only contract/ temporary that will end in late October or the first week in November. Then, you out of work looking for a job. No benefits for seasoned employees.

  10.  

    Mind numbing work with no one who knew who I was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Customer Service Representative
    Former Employee - Seasonal Customer Service Representative

    I worked at Higher One part-time for less than a year

    Pros

    I enjoyed that I was able to work from home. I could get more hours during peak times.

    Cons

    I never knew who I was to go to if I had a problem or needed to talk to someone. I just had a email to HR and then someone would email in back but never the same person. Never knew who I reported to.

    Advice to ManagementAdvice

    Get to know the work from home employees

  11.  

    It started as a great company to work for but then..........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Based Customer Care Agent
    Former Employee - Home Based Customer Care Agent

    I worked at Higher One part-time for more than a year

    Pros

    Work from home. Calls are not hard to handle. Decent pay. Flexible scheduling. Very nice staff. Self pace training

    Cons

    work from home employees will not get hired full time. I started as part time seasonal then permanent part time when asked about full time employment the response was they're not offering full time schedules at the moment. I was there almost 2 years. Ur scores in QA are based on 10 calls if out of those 10 calls one of ur scores are below the set percentage for more than 4 months be prepared to have ur pay reduced without any warning then fired. 15 min breaks are not paid. Updating the workforce management system is nerve racking n makes no sense. Change policies n call handling all the time.

    Advice to ManagementAdvice

    Give work at home reps the opportunity to be full time employees. Get rid of WFM. Cad should be enough to log in and out of. Fix QA people are not robots.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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