Higher One

www.higherone.com
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Higher One Reviews

Updated February 25, 2015
Updated February 25, 2015
42 Reviews
3.3
42 Reviews
Rating Trends

Recommend to a friend
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Mark Volchek
14 Ratings

Employee Reviews

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  1. 4 people found this helpful  

    Customer Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Agent
    Current Employee - Agent

    I have been working at Higher One

    Pros

    Fast paced, flexible hours, good moral, open communication, company culture, fun place to work, ability to work from home, positive environment,

    Cons

    Lack of support at times, weak leadership roles at times, slow responses and acknowledgment from mgmt especially via email, lower compensation scale,

    Advice to ManagementAdvice

    reexamine compensation packages, evaluate management effectiveness and effectiveness of support roles, more training, more team meeting sessions, better virtual environment would be good too.

    Recommends
  2. 1 person found this helpful  

    motivating work place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One

    Pros

    The culture of Higher One is one that lives its values, embraces their entreprenurial spirit and encourages innovation. It is also filled with some very smart people!

    Cons

    Not much to say in this area. Perhaps the location. Not much in the area for lunch, must drive to downtown. The new building will have a cafeteria though.

    Recommends
    Approves of CEO
  3. 4 people found this helpful  

    Great at home job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New Haven, CT
    Current Employee - Customer Service Representative in New Haven, CT

    I have been working at Higher One part-time (more than 3 years)

    Pros

    flexible hours
    work from home
    able to work on vacation

    Cons

    difficult customers
    Catty employees
    not a lot of encouragement

    Advice to ManagementAdvice

    Interact more with your at home workers

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Analyst in New Haven, CT
    Former Intern - Analyst in New Haven, CT

    I worked at Higher One as an intern (less than a year)

    Pros

    good working environment, friendly people, good corporate culture

    Cons

    work often requires long hours, hard to maintain work life balance

    Advice to ManagementAdvice

    work less hours

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Customer Care Agent in San Antonio, TX
    Current Employee - Seasonal Customer Care Agent in San Antonio, TX

    I have been working at Higher One part-time (less than a year)

    Pros

    Wonderful training/support, and co-workers. Finally a call center that makes you feel valued! I love working here.

    Cons

    Seasonal but that could be a plus for some

    Advice to ManagementAdvice

    Keep up the great company culture /values

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    home agent job is gre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Agent in New Haven, CT
    Former Employee - Customer Care Agent in New Haven, CT

    I worked at Higher One part-time (less than a year)

    Pros

    easy job to do if you know ur material

    Cons

    training is teach your self

  8.  

    Decent place but still needs work internally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in New Haven, CT
    Current Employee - Analyst in New Haven, CT

    I have been working at Higher One full-time (less than a year)

    Pros

    - Catered lunches so you don't have to worry about getting your own
    - Co-workers are great to work with on projects and with teams
    - Good work environment, the building and space is nice

    Cons

    - Once you put in your notice, the company treats you differently as if you're an outsider (even after you've put a lot of hard work on projects and done your best)
    - Internal politics that put certain Managers into positions where they will cover their tracks and put blame elsewhere
    - People won't take responsibility of their (poor and unpleasant ) work and will take recognition when they can get some

    Advice to ManagementAdvice

    Have internal checks and balances to combat any mismanagement

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Outstanding!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in New Haven, CT
    Current Employee - Customer Care Specialist in New Haven, CT

    I have been working at Higher One part-time (more than 3 years)

    Pros

    They offer the most extensive and ongoing training that I have ever received. They keep the employees abreast of all regulations, changes, and company information. The culture, benefits, and overall work environment are incredible.

    Cons

    It can be challenging when dealing with people who are upset about a situation. While you must hear the brunt of their anger, it is rewarding to find solutions for them. It took a long time to become a permanent employee and after two and a half years I am still only part time.

    Advice to ManagementAdvice

    Create a method to advance personnel quicker and offer more time to those who have remained loyal.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good Company, Growing Fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer in Buffalo, NY
    Current Employee - Senior Software Developer in Buffalo, NY

    I have been working at Higher One full-time (more than a year)

    Pros

    Beer Cart Friday's, Free Lunch 3 days a week, Recognition Program, Lots of extracurricular participation opportunities (volunteering, fitness, etc...)

    Cons

    Health benefits are quite poor for certain employees

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Good stepping-stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Buffalo, NY
    Current Employee - Anonymous Employee in Buffalo, NY

    I have been working at Higher One full-time (more than a year)

    Pros

    Casual dress environment, flexible work hours and location (within reason and dependent on position), exposure to many different practices and challenges in higher education

    Cons

    Little opportunity for advancement or even development within your position

    Advice to ManagementAdvice

    Hire a consultant to teach you how to effectively motivate and manage your employees. Everyone in management are great employees and are smart, but that doesn't make them good managers or supervisors. This is a skill set that desperately needs to be developed. Also, it wouldn't hurt to consider hiring someone who specializes in talent management or a chief learning officer.

    Recommends
    Neutral Outlook
    Approves of CEO

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