Highmark Blue Cross Blue Shield

  www.highmarkbcbs.com
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Highmark Blue Cross Blue Shield Reviews

Updated Jul 20, 2014
Highmark Blue Cross Blue Shield – US – “Highmark”

All Employees Current Employees Only

2.7 57 reviews

45% Approve of the CEO

Highmark Blue Cross Blue Shield President & CEO William Winkenwerder, Jr.

William Winkenwerder, Jr.

(11 ratings)

29% of employees recommend this company to a friend

Review Highlights

Pros
  • Benefits are good and pay is competitive(in 8 reviews)

  • Great benefits, work life balance, full size gym in the building, etc(in 5 reviews)


Cons
  • lack of direction from senior executives(in 2 reviews)

  • There is lack of respect for life outside of work even though it is preached(in 2 reviews)

57 Employee Reviews
Relevance Date Rating
in

     

    Application Developer

    Anonymous Employee (Current Employee)

    ProsGood company to work for. Flexible schedule allowed.

    ConsVery laid back in technology.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Exceptional growth in healthcare domain. One of the best healthcare insurance providers

    Anonymous Employee (Former Employee)

    ProsGreat work environment.Excellent training and mentoring.

    ConsThere is no negative experience with highmark

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Not too bad not too great!

    Anonymous Employee (Former Employee)

    ProsBig employer in Pittsburgh and a good insurance company

    ConsPeople are over worked and the strategic direction is not clear. There is lack of respect for life outside of work even though it is preached.

    – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Member Outreach

    Membership (Current Employee) Pittsburgh, PA

    ProsGreat travel perks, ability to work from home, company car provided. Decent benefits although the health benefits are just so so. Nice to work for a non-profit that matches funds up to $5,000/yr to your favorite charities. Tuition reimbursement that is not taxed as long as it is directly job related.

    ConsVery insular and promotions, openings tend to be pre-determined with the interview process a mere formality. Problems with fair treatment of employees based on skill set vs good old boy network.

    Advice to Senior ManagementPromote and ensure actual pay for performance culture. Be willing to cut non-performers and encourage innovation in a quantifiable manner. Overhaul the hiring process so those with the most skills are actually recruited.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Longtime employee

    Anonymous Employee (Former Employee)

    ProsPay and benefits are generally good.

    ConsCompany, trying to define its direction, is in panic mode. Relying too much on outside consultants.

    Advice to Senior ManagementStop paying high-priced consultants to tell you what's important. They don't know the business and they focus on frivolous initiatives employees resent. Trust that people with history may actually know something.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Steer Clear of this Company - Bureacracy and Poor Treatment - Business in Steady Decline Since 2008

    Executive (Former Employee) Pittsburgh, PA

    ProsUsed to be a good place to work, good leaders, people who really cared. Up to 2007, this was a company that cared about customers and appreciated the hard work of their employees. Executives were looked upon with respect and as community leaders. Sadly this is no longer true.

    ConsA failed merger with Independence Blue Cross in 2008, the layoff of hundreds of good people in 2009 and the recent corporate embarassment of the CEO who had an affair with an employee and it's been down hill from there. People keep their heads down and come to work for a paycheck. Culture and values are merely statements on the wall. A dog eat dog and a good old boys (and old girls) network reigns supreme and prohibits new ideas and anything but the status quo. Bright and educated individuals are eventually put down or put out by the uneducated "lifers" who are intimidated by knowledge yet know how to work senior leaders to get good people displaced. It is a sad company in Pittsburg'hs community - look elsewhere.

    Advice to Senior ManagementConsider the business of health insurance. Are the right people there for the right reasons (serving customers) or are political appointments and fake diversity efforts driving the inappropriate and ineffective placement of more people who really don't care about more than a big title and inflated paycheck. Treatment of employees transfers to the treatment of your customers. If you care about customers then you should care about employees! Look carefully at the reverse discrimination that is happening with regard to placement of women and minorities. Stop the childish bickering with UPMC. Use these dollars to provide better service and more affordable premiums to your customers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    CSR

    Customer Service Representative (Former Employee) Pittsburgh, PA

    ProsThe health benefits are great!

    ConsThe job is difficult because no one gives any information out.

    Advice to Senior ManagementTake some responsibility. Stop throwing the lower entry level employees under the bus. If you advised someone to do something and they get in trouble for it, take responsibility and don't just stand there and watch. Answer the questions that are asked if they are important to keeping the job. Train people who are having difficulty. Forward all pertinent information. It's super frustrating asking for information over and over again and never receiving it, and then being told that you weren't meeting standards. There needs to be standards for management to meet and exceed as well.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    This is a good company to start your career.

    Anonymous Employee (Former Employee)

    ProsSalaries and benefits are good. On site fitness center, cafeteria and bank office, etc.

    ConsWorkloads are unrealistic and long time employees are not appreciated.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    horrible turnover rate

    Customer Service Representative (Current Employee) Johnstown, PA

    Prosbenefits, good pay, great schedule, vacation time, office culture

    Conshorrible organization, unrealistic expectations, poor training, lack of direction

    Advice to Senior Managementplease treat your employees like people and not bodies on a telephone.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Used to be awesome, but has declined in recent years.

    Project Manager (Current Employee) Pittsburgh, PA

    ProsFor a non-profit, it's very corporate, but the work-life balance is excellent. No spreadsheets to log your time or anything. All the usual technologies are available to communicate and collaborate. Funding for projects is very liberal, once strategic initiatives are approved. Most folks have been there awhile, so you have a good knowledgebase.

    ConsEmployees get crappy healthcare coverage, which makes no sense. Since 2012, the benefits, culture and morale have declined considerably. Turnover is high and long-time employees have become more expendable without succession planning. The organization has become very fragmented with little clear direction on where the company will go. The "war" with rival UPMC seems to be a driving force behind most of the business decision which wrecks work-life balance at the individual level.

    Advice to Senior ManagementOffer all employees union-level health benefits, reorganize the company so that there are no managers with zero direct reports. Re-establish a positive corporate culture by acting on meaningful feedback from employees. Craft a strong, sustainable 20-year vision, then energize the employee base to achieve it via meaningful internal team-building, elegant strategic initiatives, meaningful and wise knowledge transfers, org-changing lessons learned and devotion to establishing a solid work-life balance. Extract and incentivize high-value feedback from the people who love what they do in each business unit.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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