Highmark Blue Cross Blue Shield

  www.highmarkbcbs.com
  www.highmarkbcbs.com

Highmark Blue Cross Blue Shield Reviews

Updated December 11, 2014
Updated December 11, 2014
68 Reviews
2.5
68 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Highmark Blue Cross Blue Shield President & CEO William Winkenwerder, Jr.
William Winkenwerder, Jr.
14 Ratings

Review Highlights

Pros
  • Benefits are good and pay is competitive (in 9 reviews)

  • Great benefits, work life balance, full size gym in the building, etc (in 5 reviews)


Cons
  • Absolutely NO work/life balance (in 3 reviews)

  • Working with upper management can be a struggle (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    HIghmark

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Administrative II in Pittsburgh, PA
    Former Employee - Enrollment Administrative II in Pittsburgh, PA

    I worked at Highmark Blue Cross Blue Shield full-time (more than 5 years)

    Pros

    Great company to work for, Benefits

    Cons

    Office Environment could be improved upon

    Recommends
    Neutral Outlook
  2.  

    A Work in Progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Applications Developer in Pittsburgh, PA
    Current Employee - Associate Applications Developer in Pittsburgh, PA

    I have been working at Highmark Blue Cross Blue Shield full-time (more than an year)

    Pros

    Working with like minded individuals to accomplish a like minded task. The team works together for the most part when trying to accomplish a goal. Lower management works with the team to try and get the tasks done with a high level of integrity and functionality.

    Cons

    Working with upper management can be a struggle. They do not know the technicalities of what makes the gears turn. Just because they say something doesn't make it true.

    Additionally working with other departments can be difficult. Each team only cares about getting their own work done. Not working to create a unified platform.

    Advice to ManagementAdvice

    Listen to the people on the team who make the gears turn. They know a little bit about that they do.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Employees are well trained to delay payments due to policy holders

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Highmark Blue Cross Blue Shield as a contractor (more than 5 years)

    Pros

    Employees are well trained in dealing with client calls asking for when their check will arrive by using delay and hide techniques.

    Cons

    Weeks or months are wasted waiting for a check to arrive and much time is lost on the phone.

    Advice to ManagementAdvice

    Please pay on time. The delay is not acceptable.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Excellent until I got older

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Camp Hill, PA
    Former Employee - Customer Service Representative in Camp Hill, PA

    I worked at Highmark Blue Cross Blue Shield full-time (more than 10 years)

    Pros

    advancement opportunities, variety of schedules

    Cons

    Now instead of quality service. Quantity and speed are more important.

    Advice to ManagementAdvice

    Out of touch with what is really needed. people are more important than reports on paper.

    Doesn't Recommend
  6. 2 people found this helpful  

    I feel like Highmark does not support their LGBT staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Processor in Pittsburgh, PA
    Former Employee - Claims Processor in Pittsburgh, PA

    I worked at Highmark Blue Cross Blue Shield full-time (more than an year)

    Pros

    Many benefits and incentives. Other than that, I don't see many pros about this company as they do not support their :LGBT staff and they find reasons to harass you.

    Cons

    They claim to have lots of room for advancement however I applied for 75 jobs after my year there and did not get a response about any of them. They play favoritism and promote people that aren't qualified to train or teach.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Used to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Highmark Blue Cross Blue Shield full-time (more than 10 years)

    Pros

    The benefits are good... used to be better. Year end Incentive is good if you are able to get a fair rating with the calibration system and the staff takes pride in their work and are a pleasure to work with.

    Cons

    Work life balance is poor. In IS, staff often worked weekends and staff even worked last Thanksgiving, Christmas and New Year days. You are often working weekends and taking you computer with you even on vacation.

    Advice to ManagementAdvice

    Start appreciating your employees. They are giving you the extra effort, at least recognize that. Stop pitting them against each other with the unfair calibration rating system you are using, Start trusting you employees over outside consultants. Highmark really need to get a new CIO

    Doesn't Recommend
    Neutral Outlook
  8. 2 people found this helpful  

    Siloed leaders struggling to reshape the healthcare landscape

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Pittsburgh, PA
    Former Employee - Human Resources in Pittsburgh, PA

    I worked at Highmark Blue Cross Blue Shield full-time (more than an year)

    Pros

    Passionate culture; strategy to reshape the health insurer into an integrated delivery network; comp and benefits were generous

    Cons

    Strategy ballooned way too quickly...too many competing priorities; change management is a new muscle for leaders; lack of a performance culture in a siloed and highly tenured workforce; passive aggressive leadership culture

    Advice to ManagementAdvice

    Re-focus efforts in critical areas, and get the right leaders on the field to successfully implement change; re-shape culture and expectations of leadership -- many of the employees already "get it"

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    A mistake to accept this position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nurse in Wilmington, DE
    Current Employee - Nurse in Wilmington, DE

    I have been working at Highmark Blue Cross Blue Shield full-time (more than an year)

    Pros

    There are no pros, since Highmark took over they have steadily taken away all the positive aspects of this company. The only bright spot is the people you work with who.

    Cons

    Absolutely NO work/life balance. Your life belongs to Highmark and don't forget it. Mandatory extra work and it you are salary that means no lunch, no breaks and minimum 50 hour work weeks. They are always raising the bar and asking for more.

    Advice to ManagementAdvice

    When your employees are unhappy you should not place the burden on them to improve the situation. It is YOUR responsibility, not the staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Highmark Blue Cross Blue Shield (more than 10 years)

    Pros

    If your part of the 'IN" crowd the perks are good. They will turn a blind eye to the people that are truely hanging out on the internet or not putting in the hours. They have a beat your working horse the hardest motto.

    Cons

    Make the wrong person mad and your career will end. The dedication that is expected from employees is not returned. It's a very watch your back company to work for.

    Advice to ManagementAdvice

    Instead of slimming down the work force slim down the managment team as well as the numerous VPs who have a VP under them who are a VP. This has become a very top heavy company that worries more about merging and growing verses what they already have and doing it right.

    Doesn't Recommend
    Negative Outlook
  11. 2 people found this helpful  

    Senior Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst in Camp Hill, PA
    Former Employee - Senior Business Analyst in Camp Hill, PA

    I worked at Highmark Blue Cross Blue Shield full-time (more than 10 years)

    Pros

    the pay was very good

    Cons

    hours expected to work. was on call 24/7

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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