Highmark Blue Cross Blue Shield
2.7 of 5 52 reviews
www.highmarkbcbs.com Pittsburgh, PA 1000 to 5000 Employees

Highmark Blue Cross Blue Shield Reviews

Updated Jul 3, 2014
Highmark Blue Cross Blue Shield – US – “Highmark”

All Employees Current Employees Only

2.7 52 reviews

                             

50% Approve of the CEO

Highmark Blue Cross Blue Shield President & CEO William Winkenwerder, Jr.

William Winkenwerder, Jr.

(10 ratings)

31% of employees recommend this company to a friend
52 Employee Reviews
Relevance Date Rating
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    Member Outreach

    Membership (Current Employee)
    Pittsburgh, PA

    ProsGreat travel perks, ability to work from home, company car provided. Decent benefits although the health benefits are just so so. Nice to work for a non-profit that matches funds up to $5,000/yr to your favorite charities. Tuition reimbursement that is not taxed as long as it is directly job related.

    ConsVery insular and promotions, openings tend to be pre-determined with the interview process a mere formality. Problems with fair treatment of employees based on skill set vs good old boy network.

    Advice to Senior ManagementPromote and ensure actual pay for performance culture. Be willing to cut non-performers and encourage innovation in a quantifiable manner. Overhaul the hiring process so those with the most skills are actually recruited.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    CSR

    Customer Service Representative (Former Employee)
    Pittsburgh, PA

    ProsThe health benefits are great!

    ConsThe job is difficult because no one gives any information out.

    Advice to Senior ManagementTake some responsibility. Stop throwing the lower entry level employees under the bus. If you advised someone to do something and they get in trouble for it, take responsibility and don't just stand there and watch. Answer the questions that are asked if they are important to keeping the job. Train people who are having difficulty. Forward all pertinent information. It's super frustrating asking for information over and over again and never receiving it, and then being told that you weren't meeting standards. There needs to be standards for management to meet and exceed as well.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    This is a good company to start your career.

    Anonymous Employee (Former Employee)

    ProsSalaries and benefits are good. On site fitness center, cafeteria and bank office, etc.

    ConsWorkloads are unrealistic and long time employees are not appreciated.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    horrible turnover rate

    Customer Service Representative (Current Employee)
    Johnstown, PA

    Prosbenefits, good pay, great schedule, vacation time, office culture

    Conshorrible organization, unrealistic expectations, poor training, lack of direction

    Advice to Senior Managementplease treat your employees like people and not bodies on a telephone.

    No, I would not recommend this company to a friend

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    Used to be awesome, but has declined in recent years.

    Project Manager (Current Employee)
    Pittsburgh, PA

    ProsFor a non-profit, it's very corporate, but the work-life balance is excellent. No spreadsheets to log your time or anything. All the usual technologies are available to communicate and collaborate. Funding for projects is very liberal, once strategic initiatives are approved. Most folks have been there awhile, so you have a good knowledgebase.

    ConsEmployees get crappy healthcare coverage, which makes no sense. Since 2012, the benefits, culture and morale have declined considerably. Turnover is high and long-time employees have become more expendable without succession planning. The organization has become very fragmented with little clear direction on where the company will go. The "war" with rival UPMC seems to be a driving force behind most of the business decision which wrecks work-life balance at the individual level.

    Advice to Senior ManagementOffer all employees union-level health benefits, reorganize the company so that there are no managers with zero direct reports. Re-establish a positive corporate culture by acting on meaningful feedback from employees. Craft a strong, sustainable 20-year vision, then energize the employee base to achieve it via meaningful internal team-building, elegant strategic initiatives, meaningful and wise knowledge transfers, org-changing lessons learned and devotion to establishing a solid work-life balance. Extract and incentivize high-value feedback from the people who love what they do in each business unit.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    horror..., cried everyday.., harassed..., management cared about money ONLY !

    Anonymous Employee (Former Employee)

    ProsI made good money. i had benefits, but still a $1,000 deductible.. benefits got worse & worse every year.

    Consmanagemnt ONLY cared about money. They disregarded harassment & abuse / complaints. if you didnt get the caller off the phone quick enough, you got in trouble & written up. Quality, customer service wasnt a concern, just more callers = more money.

    Advice to Senior ManagementGet involved when people are saying they are being harassed, you careless idiots ! you are selfish & greedy. The boss i had got fired after 13 yrs of service, so it could happen to you to... remember all your integrity bull you preach. !

    No, I would not recommend this company to a friend

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    Highmark Sucks

    Anonymous Employee (Former Employee)

    ProsThere are no pros unless you are a board member or friend of Sr Mgmt

    ConsIncest Abound. Friends are promoted. Especially if Sr mgmt has slept with them

    Advice to Senior ManagementGet real. You have no respect for people. Hello Members!

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    Manager

    Manager (Current Employee)
    Pittsburgh, PA

    ProsHighmark is cutting edge in business processes and technologies. Benefits are good and pay is competitive. It's fast paced, which is good. You're never bored. Management seems committed to building skilled and successful teams.

    ConsThe fast pace isn't for everyone. Not necessarily a con, but need to understand that it's a dynamic place and there's a lot going on. Work-life can suffer a bit at times, but the organizaiton looks for ways to improve it

    Advice to Senior ManagementKeep moving forward. There's a lot of need in these areas and an opportunity to lead the way. Continue to let the teams know what's going on and how they contribute.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Avoid this company

    Customer Service Representative (Former Employee)

    ProsThe pay is better than a lot of places in my area. You get decent health benefits. Gym access.

    ConsEverything else. I used to enjoy going to work, but the company has changed direction completely. Their metrics are completely unattainable. You get in trouble if you say ONE WORD of their ridiculous script wrong. They put so much pressure on their employees and don't value them at all anymore and the pay is nowhere near enough to deal with that stress. They don't promote qualified employees, only employees that are friends with management. There is heavy favoritism. There is now an atmosphere of fear. They fired hundreds of employees because they weren't the "right fit" for the company (most of these employees had been there for years and were making more than most) and then the next week you are advertising that you are hiring. That is terrible. They remind you constantly you will get fired if you make mistakes. It is horribly stressful and hands down the worst place I've ever worked.

    Advice to Senior ManagementGet a grip and come back down to Earth. You need to listen to your employees like you used to and make some kind of feeble attempt to make them happier. Your business model is ridiculous and if you keep going this way you are going to lose so many members and employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Good Health Insurance, Bad Employer

    Anonymous Employee (Former Employee)

    ProsGood location in town, on site gym helps with stress.

    ConsNo personal growth is encouraged, upper management is so disconnected from the everyday grind that they make hitting "standards" near impossible.

    Advice to Senior ManagementLearn to listen to employees more (Happy employees, Better company), Compensate & promote the people who actually deserve it, not just the ones who are on their managers good side.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Highmark Blue Cross Blue Shield reviews and ratings — including employee satisfaction and approval rating for Highmark Blue Cross Blue Shield CEO William Winkenwerder, Jr. All 52 reviews posted anonymously by Highmark Blue Cross Blue Shield employees.