Highmark Reviews

Updated October 10, 2014
Updated October 10, 2014
96 Reviews
2.7
96 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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David L. Holmberg
4 Ratings

Review Highlights

Pros
  • Work from home ability is a nice perk (in 10 reviews)

  • Work/life balance was pretty good, but it is getting worst (in 9 reviews)


Cons
  • Work life balance can suffer occasionally changes to the incentive plan are detrimental (in 7 reviews)

  • Very top heavy, often more management involved in projects than analysts (in 5 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Highmark Experience of the Future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Highmark full-time (more than 10 years)

    Pros

    Work ethic and passion to serve the community is second to none. Respect for innovation and contribution to the company mission and vision; every employee is valuable and counts.

    Cons

    Major changes in work week hours, vacation time, tuition reimbursement and alluding that employees can do more and have not contributed 100% prior to the change in leadership. Value and acknowledge the passion that employees have had prior to the changes. It causes a sense of lack of appreciation of the tremendous talent that exists at Highmark.

    Advice to ManagementAdvice

    Change management should start with an assessment of what is working or an opportunity to identify what is working without constantly making changes without measure of original results. It makes us look unstable when we constantly change platforms and never show positive results of the prior platform.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Changing Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst II in Pitts, PA
    Current Employee - Business Analyst II in Pitts, PA

    I have been working at Highmark full-time (more than 10 years)

    Pros

    Flexibility in schedule. Benefits used to be very good, but changing all the time and not in a good way.

    Cons

    Company is taking away all the things that used to make this a great place to work. Benefits are shrinking, not as many opportunities. Too top heavy with management and project management personal. Nothing gets done quickly, too much red tape. A lot is due to the marketplace, but a lot of it is due to having too many unqualified people in management who only know how to go to meetings and not manage people/projects.

    Advice to ManagementAdvice

    Quit adding all these unnecessary projects/ideas that customers don't really care about. Get back to the basics, the core of the business and focus on doing it exceptionally well.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Application Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Highmark full-time (more than 3 years)

    Pros

    Very interesting Projects, Good benefit, great opportunity to learn and grow.

    Cons

    New technology usage is very limited, approval process of new framework for the enterprise takes a lot of time, Supporting releases on weekends and nights is pain sometimes.

    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    short internship

    Former Employee - Intern in Pittsburgh, PA
    Former Employee - Intern in Pittsburgh, PA

    I worked at Highmark as a contractor (less than an year)

    Pros

    friendly office environment, got to learn about different areas of the company

    Cons

    didnt give me a lot to do, seemed like they were unprepared. i have interned at a few places but they had me clean and organize for the majority of my time there. not entirely professional

  6. 4 people found this helpful  

    Was great place to work but declining in recent years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Highmark full-time (more than 10 years)

    Pros

    Good benefits, vacation and time off policies. Good work from home policies. Nice fitness facility -- if you can find the time to use it.

    Cons

    If you already work here, you have virtually no chance for advancement. With a very few exceptions, management holds an unwavering opinion that what you do is all you can do and only people from outside the company can improve the company.
    In the past 5 years, the workforce has shrunk, workload has risen sharply and work-life balance has suffered considerably. Meanwhile, the company has added layers and layers of management to create a top-heavy organization that is slow to act due to the lack of lower-level staff necessary to make plans a reality.
    Management is very reactive. Long-term planning is rare. Much time and resources are wasted pursuing "solutions" to problems without thoughtful input.

    Advice to ManagementAdvice

    Add appropriate levels of staffing to allow the company to achieve its goals and deliver a better customer experience. Your employees will be happier, more productive and make you more successful.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 5 people found this helpful  

    Going to be a rough road ahead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Pittsburgh, PA
    Current Employee - Manager in Pittsburgh, PA

    I have been working at Highmark full-time (more than 8 years)

    Pros

    Working here for past 10+ years. In management and like my work. decent salary and health benefits. Good and hard working employees.

    Cons

    Senior Management attitude is very condescending and clueless about inter personal skills. Most of the senior management has come in within the last 4 years with majority in last two years or less. They have absolutely no healthcare background, in many cases and hence there is a chasm, Most are ex consultants and hence only life that they know is work and have no life balance. It is not an environment for innovation or growth. The senior management feels that the only talent (only consultants) will come from outside and all the tenured mid manager/ leaders within are morons or just average. If you want to work day and night for helping the senior management get a fat bonus this is the place for you. No work life balance. Does not believe in feedback. IT or the new HM solutions (new name for Highmark IT) is the worst place to work at. They feel every bad review on glass door is made up or from people they have quit. Unfortunately, some of us unfortunately are still trying to make Highmark successful by fighting for the right thing for the employees who are sitting ducks.

    Advice to ManagementAdvice

    Senior management (Sr. VP and Above) Please pay attention to the feedback. All current managers, Director, and VPs are not morons and just recruiting managers from consulting organizations will not make the delivery just happen. If you want results create an environment where you are treating employees right and getting the best from your current employees (assets). All dreams of getting Minnesota and IBC on our platform will just be that if you do not treat your employees and management well.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 5 people found this helpful  

    Used to be a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Pittsburgh, PA
    Current Employee - IT Manager in Pittsburgh, PA

    I have been working at Highmark full-time (more than 10 years)

    Pros

    Good benefits, but they are being phased out. Great technology, though IT team is being disconnected from the users, and is spending more time trying to look good vs doing good.

    Cons

    Work/Life balance, what's that!
    To move up be prepared to sell your soul.

    Advice to ManagementAdvice

    Remember where you came from, and what made Highmark great.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    I had a short term contract with them as a Business Analyst.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Highmark as a contractor (less than an year)

    Pros

    If you just need a contract or a job in the short term. It may be suitable for younger professionals seeking to get some experience under their belt.

    Cons

    A lot of chaos (and politics) like in many big corporations. They didn't make any major changes to their IT systems for many years - not much experience there. I was in a group that didn't have a strong project methodology in place, such as Agile or similar. There was a lack of change management strategy, flexibility and contingency plans. Trying to compensate for the lack of the project management strategy by micromanagement doesn't usually make things better... It didn't come as a surprise that just to have a rigid schedule and budget and hope for the best didn't quite worked out. In the end, the projects were delayed and over budget.

    I didn't make a good experience with the company. Many permanent employees seemed to have come to terms with the environment and culture and the company has been keeping them employed with benefits. I wouldn't recommend this to seasoned professionals who worked for decent companies, unless they are locals and their options are limited.

    Advice to ManagementAdvice

    Nowadays, many of these corporations make lot of money despite average (or bad) service and even customer lawsuits. This doesn't really shake the corporations up and the upper management knows that. Why bother, then?

    That reminds the bad practices of Comcast that were described on the web in September 2014 and went viral.

    Doesn't Recommend
  10.  

    High Stress Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Erie, PA
    Current Employee - Customer Service Representative in Erie, PA

    I have been working at Highmark full-time (more than 3 years)

    Pros

    I wouldn't really recommend this company to a friend

    Cons

    High stress, low pay, poor communication, no respect from management, unstable infrastructure, no support when things are broken or difficult

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 7 people found this helpful  

    IT Team Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Team Manager in Pittsburgh, PA
    Former Employee - IT Team Manager in Pittsburgh, PA

    I worked at Highmark full-time (more than 8 years)

    Pros

    Flexible work arrangements; core group of dedicated and productive employees who keep the department from collapsing, great downtown location, on-site cafeteria and fitness center.

    Cons

    Declining benefits- PTO in 2015 is being reduced by 2-3 days for most employees. Health Insurance will not include in-network access to UPMC facilities/providers in 2015.

    Chaos- Processes that used to work are now broken. Work does not flow through an orderly intake process, it drops from the sky. Poor tools are provided for resource and project management- one has to extract and repackage data from the tools to make it usable. Priorities change several times in a single day.

    Inadequate staffing levels. Open positions remain open for extended periods of time. High stress levels- there are frequently people being carried out of Fifth Avenue place on stretchers.

    The HR and training departments were decimated and outsourced a few years ago.

    The company adores administrative overhead and meaningless paperwork- adopts processes that take 5 times longer than existing ways things were done, then touts the need for "better, faster".

    Every visionary statement made has an opposite obstacle put in the way so that success is not achievable.

    The company theoretically advocates diversion and inclusion- then targets certain populations for permanent displacement and job eliminations. But not to worry- they have professional script writers for these separations.

    Advice to ManagementAdvice

    Allow individuals targeted for job elimination ( not due to performance) to apply for the many open positions before putting them out on the street.

    Appreciate your skilled & tenured employees- they keep the doors open and lights on.

    Roll out the transformation plan already.

    Get better productivity and staffing tools.

    Eliminate unnecessary paperwork/procedures.

    Provide adequate staffing.

    Get rid of the calibration process- talk about unnecessary overhead with no value added.

    Quit the buzzword BS and focus on the customers and on quality work & products.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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