Highmark Reviews

Updated September 21, 2014
Updated September 21, 2014
92 Reviews
2.6
92 Reviews
Rating Trends

Recommend to a friend
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David L. Holmberg
3 Ratings

Review Highlights

Pros
  • Work/life balance was pretty good, but it is getting worst (in 9 reviews)

  • Some teams/positions allow work from home 2 days a week (in 7 reviews)


Cons
  • Work life balance can suffer occasionally changes to the incentive plan are detrimental (in 4 reviews)

  • Most lower level management lies to upper management to keep the issues quiet (in 4 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    IT organization employees no longer of value

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Camp Hill, PA
    Current Employee - Manager in Camp Hill, PA

    I have been working at Highmark full-time for more than 10 years

    Pros

    Dedicated, hard working coworkers. Facilities, technology very good. Overall mission to provide affordable health care.

    Cons

    * Salary - due to the expectation to work excessively (70-80 hours weekly), the hourly rate is average.
    * Purging experienced staff with long tenure who have a history of exemplary performance. Where is the commitment back to the employees?

    Advice to ManagementAdvice

    IT Senior management should go back to the philosophy of being a great place to work. Employees will respond positively which will increase productivity.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Very Political, not based on your performance. Based on who you know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Highmark full-time

    Pros

    There were no pros to this job

    Cons

    Pay, politics, must be a female to move up the ladder

    Advice to ManagementAdvice

    Hope you start taking care of employees and be more fair

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    not good enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Architect  in  Pittsburgh, PA
    Current Employee - Applications Architect in Pittsburgh, PA

    I have been working at Highmark full-time for more than a year

    Pros

    good pay, compare to living index

    Cons

    no structure or control over projects

    Advice to ManagementAdvice

    change the management

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  5. 3 people found this helpful  

    Primarily a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Camp Hill, PA
    Former Employee - Analyst in Camp Hill, PA

    I worked at Highmark full-time for more than 10 years

    Pros

    Some great people, complex environment, variety, and challenge. Also, a wonderful gym

    Cons

    Limited opportunity and creativity in my group. Could be better teamwork. With frequent people shuffling, you could never feel too secure.

    Advice to ManagementAdvice

    If someone has been there for numerous years and are vested, give them a little benefit of the doubt and maybe help them find other work in the company during a displacement. They must have some some things right and well to be there for 10+ years. Maybe a little work change within the company could rekindle the spirit and assertion to master something new before pulling the rug out and treating them like a washed up rag in the end

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Please read, don't do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - "case Manager"  in  Pittsburgh, PA
    Current Employee - "case Manager" in Pittsburgh, PA

    I have been working at Highmark full-time for less than a year

    Pros

    Contrary to the ads, postings and interview, very few good experiences once you are in the door.

    Cons

    False focus on the member/patient/customer. Highmark management only cares about the number of people you call and how many you successfully reach EACH week. Do not be fooled, it makes no difference the impact you have on the member or the education you provide. Very biased treatment. People who were permitted to work at home; then being forced to return and work from office without notice. Micromanagement to make management inadequacies and lack of work look as if they are more needed and valued; by picking on good professional people. Team leads useless puppets who provide inconsistent information. Have never worked in an environment where collaboration is discouraged; odd.

    Advice to ManagementAdvice

    Pray for yourselves because you have little to no people skills, low self esteem and a lack of knowledge which forces you to treat people poorly to take the focus off yourselves. The upper management; directors, who turn a blind eye must be even worse to let this behavior go on. Nice turnover rate by the way! People around here are dropping like flies.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    IT department is the biggest mess i have ever seen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Highmark full-time for more than a year

    Pros

    Good Benefits

    I am sure other divisions are nice places to work

    Cons

    The IT department here is the worst I have ever seen.

    They cram in H1B folks into every open space, and then show this off as if its a good thing and are proud of it.

    Management is flat out abusive, to each other and employees. I have never seen the level of pure un professionalism at the management level as I saw in my time there.

    Advice to ManagementAdvice

    I believe the CIO here has a vision, and he seems capable, but not surprising since he came from a consulting firm (Accenture), he is a firm believer in contractors, and decimated the department to cut costs, and its an abject mess.

    Left hand doesn't know what the right hand is doing, and an abusive culture exists at least within the IT division and its management.

    There are some competent folks scattered in, but there is a whole lot of crap.

    I have seen that other divisions are not run this same way, but its clear that this department doesn't remotely live up to the culture and values that the company claims to adhere to.

    Doesn't Recommend
    Negative Outlook
  8. 2 people found this helpful  

    Former IT employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Developer III  in  Camp Hill, PA
    Former Employee - Applications Developer III in Camp Hill, PA

    I worked at Highmark full-time for more than 10 years

    Pros

    Work/life balance was pretty good, but it is getting worst. Good professional people.

    Cons

    Ths is no longer a place where you can spend your whole career. Very disappointed in the current direction. It will take another 5 to 10 years to add stabllity back in the Highmark work place.

    Advice to ManagementAdvice

    Company is struggling to retain its market share and losing good people. Should have never gotten into the Hospital business. Being profitable doesn't mean laying off good employees to shore up the bottom line.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 8 people found this helpful  

    Run, do not walk, away from this company. Their arrogance is unbelievable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Business Analyst  in  Camp Hill, PA
    Former Employee - Technical Business Analyst in Camp Hill, PA

    I worked at Highmark full-time for more than 5 years

    Pros

    The two best things that came out of my employment are that I met some awfully nice people, and that I was able to use the company's tuition reimbursement to get my MBA.

    Cons

    I am part of the recent lay offs after working there for over five years, so it may seem that I am just angry or bitter but facts are facts.

    This company does not value it's most important resource...it's people. I can't speak for the experiences of others except to say that everyone that I have spoken to who has left the company is glad that they did. As for myself, although being told to leave was shocking, it was also a huge relief to get away from the pressure and anxiety that was a constant in my life. The expectations are not realistic.

    After 4+ years of good ratings, I took a different (better?) job within the company and after less than a year, received a review that was so unbelievably wrong that I honestly thought they must be talking about someone else. I wrote a rebuttal, not wanting to allow that on my record without at least standing up for myself. I now know that it was just the foundation for being laid off. I'm not one to whine about life not being fair, but it truly was an unfair representation of me as an employee and as a person. When I asked my manager (who, incidentally, I had only spoken to three times in my 11 months there) if he could provide any examples or basis for the statementsade in my review, he simply said no.

    Part of my severance agreement...should I choose to accept it...is that I can NEVER be employee by Highmark or any of it's subsidiaries again. And while they lay off hundreds of people, they continue to post new job openings in the same areas and make not effort to relocate displaced employees. Employee turnover is expensive and yet they are telling people, in essence....get out and never come back. Complete arrogance.

    So I thank them for the Master's Degree and the plethora of "life lessons" and I plan to take the money and run far, far away from their arrogance and dysfunction.

    Advice to ManagementAdvice

    Get to know your people. Understand that they are your greatest assets. Understand that your arrogance is going to kill this company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Client Service Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Coordinator  in  Pittsburgh, PA
    Former Employee - Client Service Coordinator in Pittsburgh, PA

    I worked at Highmark full-time for more than 3 years

    Pros

    Great benefits and location to work

    Cons

    No room for advancement once in position.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Long hours, hard work not much support from management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sourcing Specialist  in  Camp Hill, PA
    Current Employee - Sourcing Specialist in Camp Hill, PA

    I have been working at Highmark full-time for more than 3 years

    Pros

    Flexible hours, nice office environment,.

    Cons

    No support from management, layoffs have become numerous.

    Advice to ManagementAdvice

    Be more involved with your department.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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