Hightail

  www.hightail.com
  www.hightail.com

Hightail Reviews

Updated December 14, 2014
Updated December 14, 2014
79 Reviews
3.1
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Ranjith Kumaran
5 Ratings

Review Highlights

Pros
  • Lots of flexibility to help achieve that work/life balance (in 5 reviews)

  • A fun company to work at b4 the ousting of Brad Garlinghouse (in 8 reviews)


Cons
  • Most of the upper management is clueless on what it takes to run a company (in 4 reviews)

  • Previous CEO was focussed on building products and new CEO is focussed on building his brand than building the company name and products (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Meet the new boss, same as the old boss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in Campbell, CA
    Current Employee - Systems Administrator in Campbell, CA

    I have been working at Hightail full-time (more than an year)

    Pros

    Original founder Ranjith Kumaran has returned, cleared house at exec level, and laid off half of workforce. I label this a pro because major change was inevitable, and better to bite the bullet now rather than wait until the piggy bank is empty and the bubble has burst. Ironically, the company was spread too thin under Brad Garlinghouse, focusing on branding while the product went stagnant, growth went flat, and the tech organization operated without leadership, vision, or priorities. End result - a "lipstick on a pig" platform that is lagging behind the competition in terms of features, yet overly complicated and unreliable. It’s so bad that many employees recommend and prefer Dropbox or Google. Yeah, I said it.

    To the former CEO’s credit, he did build a positive culture that recognized top performers, and the company still can boast that it values employees, offers excellent benefits (401k match is the only thing missing), is light on politics, and offers two excellent locations in Campbell's Pruneyard or San Francisco's SOMA district. Hightail is currently doing a full product reboot, and believe it or not, there is reason to be upbeat on its future. In two years of working here, this is the first time I would recommend it to a friend.

    Cons

    The middle management layer was purged in 2013, and this has created a very flat structure. While that’s refreshing in some ways, it also repeatedly creates situations where problems and responsibilities lack ownership and folks at the Director and VP level get overwhelmed. There’s also a long history of bad processes, sloppy or non-existent project management, over-promotion as means of retention, not to mention two acquisitions intended to add talent that really just created conflict. Despite the recent overhaul, most employees are complacent to these problems and it will take additional staffing changes to undo them.

    Advice to ManagementAdvice

    When hiring leaders, make sure they have people under them who can effectively champion projects and see them to the finish line. Otherwise, good ideas ultimately end up as junk in the tech debt pile.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    dysfunctional company in decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff Software Engineer
    Former Employee - Staff Software Engineer

    I worked at Hightail

    Pros

    office space is nice enough

    Cons

    declining business, layoffs, and attrition

    Advice to ManagementAdvice

    sell or shutdown the company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Going down the drain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hightail full-time (more than an year)

    Pros

    Was in a very interesting space a few years ago but that has changed over the course of this year. Right now there aren't any Pro's.

    Cons

    No vision, no personal growth, lacking a unique strategy forward. Feels like a graveyard with many people not excited to go into work.

    Advice to ManagementAdvice

    Find your true north and over communicate it to everyone on board, get everyone to buy into a single vision and then make a pivot with some smart people on board to steer the ship.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Wow, what a tailspin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Campbell, CA
    Former Employee - Software Engineer in Campbell, CA

    I worked at Hightail full-time (more than an year)

    Pros

    When Brad was there it was so so but at least there was some vision.
    Free lunch every Monday.
    Stocked kitchen.

    Cons

    Terrible middle management.
    Lots of kickbacks taking place.
    Attrition is very high.
    To many 'clicks'.
    If you have ideas for technical improvement, for get it. If it doesn't come from the preferred VAR your idea is worthless.
    There are a few good apples but it doesn't matter, management stifles moral.

    Advice to ManagementAdvice

    Sell the company.
    Try a massive pivot.
    Listen to your frontline engineers.
    Rid middle management of their duties

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    A shell of the formerly great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hightail full-time (less than an year)

    Pros

    Following a major shift in executive management, sparked by the loss of an inspiring and insightful CEO, there just aren't any pros to list about Hightail anymore. Ratings before this change would have been completely different. Prior to the new CEO taking over in September 2014 and terminating over 50% of the company's employees, it was a fantastic place to work. There were great people in a progressive and exiting culture, good pay and benefits, visionary management and a solid product that was moving in the right direction to become a major contender in the marketplace. What followed is a sad situation resulting from very poor business decisions.

    Cons

    Those employees that were left after the termination of over 100 of their co-workers are in the precarious position of working for a company with insufficient staff and a very unstable future. While Hightail attempted to entice some employees to return, realizing that very short-sighted and uneducated decisions had been made, people are avoiding it like the plague. Many left behind in the chaos have now sought other opportunities. Morale is poor and there is little or no potential for career growth. I would not recommend that anyone work at Hightail now/

    Advice to ManagementAdvice

    Think before you act. Hasty decisions lead to the current situation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Short lived

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hightail full-time

    Pros

    Good office location. Good benefits.

    Cons

    No clear direction from management. HR can't keep anything confidential. Any info good or bad spreads like wildfire here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    A once great company being stripped for scrap!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Campbell, CA
    Current Employee - Senior Software Engineer in Campbell, CA

    I have been working at Hightail full-time (more than an year)

    Pros

    Great people
    Great culture
    Competitive pay
    A fun company to work at b4 the ousting of Brad Garlinghouse
    Great location

    Cons

    New CEO (Ranjith) has no direction or vision. Is killing whole company. Nobody has any faith in him! He wants to get as much money for himself as possible and doesn't care about company or products!

    Advice to ManagementAdvice

    Run!!!! This went from a company with potential under Brad Garlinghouse to the quickest sinking ship in the Silicon Valley!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Great Company

    Former Employee - Engineering Intern in Campbell, CA
    Former Employee - Engineering Intern in Campbell, CA

    I worked at Hightail full-time (less than an year)

    Pros

    Free snacks and great location

    Cons

    There is no job security

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    Hightail???? try Tailspin

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hightail

    Pros

    There are no real benefits other than location

    Cons

    No direction, no focus, constant attrition of quality employees

    Advice to ManagementAdvice

    Close the doors

  11.  

    LOVE working here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Campbell, CA
    Current Employee - Account Executive in Campbell, CA

    I have been working at Hightail full-time (less than an year)

    Pros

    Awesome work environment, fun perks and awesome co-workers/culture! Fully stocked kitchens and cool new coffee makers. Beer/wine cart ("welcome wagon")= the best part about Fridays. The Pruneyard is a great location- lots of shops and food within walking distance. Oh, and don't forget the unlimited PTO!

    Cons

    Competitive space. Cloud file sharing is really heating up. This can be a con and a pro, however.

    Advice to ManagementAdvice

    Keep the fun-loving but productive attitude!

    Recommends
    Positive Outlook
    Approves of CEO

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