Hillstone Restaurant Group

  www.hillstone.com
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Hillstone Restaurant Group Reviews

Updated August 1, 2014
Updated August 1, 2014
84 Reviews

3.3
84 Reviews
Rating Trends

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George Williams Biel
49 Ratings

Review Highlights

Pros
  • good money, consistent, can pick up as much as you want, good benefits (in 6 reviews)

  • Great money whether you are a server, bartender, manager, etc (in 6 reviews)


Cons
  • Very high-stress work environment (in 4 reviews)

  • Very high stress atmosphere--not for the person lacking confidence (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Super educational, structured, and valued internship. Positive Mental Attitude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great team environment, room to grow with the company, always busy, amazing food. Pay well and if they see potential will move you up in the company.

    Cons

    High turnover in management, move people around in the company a lot too. Very serious and intense work environment.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Former Server Midtown NYC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  New York, NY
    Former Employee - Server in New York, NY

    Pros

    If you can work at Hillstone, you can work at any restaurant. They demand excellent service and offer good training to prepare you to juggle many responsibilities at the same time.

    Cons

    The company does smell of corporate greed. They clearly try to drain the most out of every employee...and they are not interested in you personally.

    Advice to ManagementAdvice

    Consider investing in your employees. Bonuses for years of service, for example, would motivate your employees to stay longer and make them feel appreciated.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great money, harsh environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Miami, FL
    Former Employee - Server in Miami, FL

    Pros

    Great money whether you are a server, bartender, manager, etc. Benefits for hourly employees. Successful restaurants that are always busy. Lots of great people to work with. Most efficient, systematic, and consistent restaurants I've even worked for.

    Cons

    Very harsh and at times disrespectful work environment. If you don't have thick skin, you won't make it. At my location, the management was so rude at times that the only reason I stayed was that I couldn't afford to leave financially.

    Advice to ManagementAdvice

    Find a way to effectively manage without being condescending and rude.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    WP Orlando

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Winter Park, FL
    Former Employee - Server in Winter Park, FL

    Pros

    Beautiful location, on the lake sunset is amazing every night. Insane money to be made, enjoyable staff (most of the time), great food with 50% off for employees.

    Cons

    Lack of communication from management down to team. Too corporate, if a guest wants their pork chop cooked MW we should be able to accommodate that. There become a loss of focus on hospitality and more of a focus to follow corporate protocol, that's not what this industry is about. No opportunity to request days off, must get your shift swapped (which depending on the day could be next to impossible). Very minimal control over your schedule, they pretty much out you on whenever they need you. Management doesn't know when to cut employees when we're slow so there is labor hours being wasted all the time. No room for growth, unless you just want to be a high ranked server for the rest of your life.

    Advice to ManagementAdvice

    Stop focusing in corporate, let's get back to the basics of why we're in the hospitality industry. You've lost a lot of regulars and employees and it's only going to continue.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great Ideas, Terrible execution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN

    Pros

    Great money and training. Good experience on how a polished restaurant should run. Consistently high quality product. Benefits are okay, although not always delivered as promised. Great coworkers. Career opportunities available if you're a "golden child" employee or begin in management.

    Cons

    Very stressful work environment. Management is mercurial when left to their own devices, and turn in to sycophants whenever Corporate pops their head in. Management, while competent, is terrible to employees. They expect complete dedication to the store, so forget about the request to take a night off to study for a final, or if you call in sick, bring a doctor's note. Management will even send employees outside to do push ups in the parking lot as a "morale builder." Very high turnover rate in the front of house, as many competent, if not skilled servers will be driven away by the management, which then wonders why they have a hard time retaining staff. Also, do not expect to be thanked for going above and beyond your job description. The words "Good Job" and "Thank you" will never be uttered to an employee.

    Advice to ManagementAdvice

    Treat your employees with the same respect you demand from them. Hold yourself as accountable as you expect from your employees. Empower your employees to make decisions in real time.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Train managers on how to treat employees well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Money and training are the only good things about Hillstone.

    Cons

    Kids coming out of school with no restaurant experience managing people.

    Advice to ManagementAdvice

    Treat us better and we will work harder!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    hard work-great pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Intern  in  New York, NY
    Former Employee - Management Intern in New York, NY

    Pros

    Great pay
    very rewarding
    awesome staff to work with

    Cons

    Hard work
    no life-work balance
    new management every week it seems

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Very corporate--make sure it's the right fit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Greeter  in  New York, NY
    Former Employee - Greeter in New York, NY

    Pros

    They only hire very put together and intelligent people, so more often than not, the team you are working with is very competent. The work schedule is very flexible.

    Cons

    Super corporate and the managers really micromanage even the simplest tasks. If you need to hear reassurance and compliments, this isn't the place for you. Very high stress atmosphere--not for the person lacking confidence.

    Advice to ManagementAdvice

    There is a way to have your employees respond to you without breathing down their necks about mundane tasks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Demanding and somewhat dictatorial, but pays well if you know how to smile and nod.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Greeter
    Former Employee - Greeter

    Pros

    Coworkers are professional and friendly (many in grad school, many have been with the company for years), compensation is great (about $25/hr after tips as a greeter), and scheduling is very flexible (online scheduling system allows you to get shifts covered). The standards of service and quality of the product are high so you feel good with what you are selling. Very fast paced shifts are invigorating.

    Cons

    Senior management visits each restaurant and dissects every element of the place (in an effort to maintain quality), berating managers in front of employees to the point that they think they are going to get fired on the spot. These managers in turn then pass along their stress/anxiety of having been told they are failing by dictating major, poorly thought out changes to all employees. Changes, once adjusted to, are usually revised in a couple of weeks.

    Advice to ManagementAdvice

    Have a more open approach to management. You hire based on intelligence and have a smart and insightful staff, so value their perspectives before making changes.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Stressfull but great money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server Bartender  in  Atlanta, GA
    Former Employee - Server Bartender in Atlanta, GA

    Pros

    tips are good. food is good, the clients are generally good tippers. If you have regular guest they always tip great. sometimes made 300+ on a shift.

    Cons

    management is always stressed out. too much micro management. always fear to getting fired over the little stuff

    Advice to ManagementAdvice

    chill out! its just burgers and fries!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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