Hilti USA Reviews

Updated June 29, 2015
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3.1
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Recommend to a friend
Approve of CEO
Hilti USA CEO Cary Evert
Cary Evert
50 Ratings

Pros
  • They have great work-life balance (in 16 reviews)

  • You are helping customers, selling great products, and making some money (in 24 reviews)

Cons
  • The idea of a work/life balance became something that only existed if all sales goals were met (in 9 reviews)

  • Conversely, several middle and upper management recruits have entered existing business units with little or no related industry experience (in 13 reviews)

More Pros and Cons

203 Employee Reviews

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  1. Logistics Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Tulsa, OK
    Former Employee - Intern in Tulsa, OK

    I worked at Hilti USA (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for. Great people, great benefits, and great pay.

    Cons

    Constant changes throughout the organization


  2. Account manager II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilti USA

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great M-F business hours schedule, holidays off

    Cons

    Management is completely disengaged, and their is a very limited career path

    Advice to Management

    Get your managers into the field more often. There is little or no involvement or oversight and it is discouraging for employees that actually want coaching and career growth.


  3. AM2

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilti USA full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Freedom to manage your own business.

    Cons

    Subject to the ups and downs of the construction industry


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilti USA full-time (More than 3 years)

    Pros

    Great working environment. Top to bottom. Great products. Known as the best!

    Cons

    Compensation tends to shift frequently per Corporate based on "market" analysis. Heavy on bonus structure which can hurt you big time or you can score big.

    Advice to Management

    Nothing to complain about. Usually great people trying to inspire you.


  6. account manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Hilti USA full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Awesome sales training. Generous base salary. Great training. Proud to sell the best brand. Company vehicle. Great people. Customers know Hilti and look at us as experts in the industry

    Cons

    Becoming to process oriented. Have to get approvals from several different people to do almost anything. Other departments to quick to say no instead of helping the sales force find a solution. Often there is a solution but as a sales person have to get past the initial no.

    Advice to Management

    No need for so many specialist positions.


  7. Helpful (1)

    Account Manager III

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager III in Kansas City, MO
    Former Employee - Account Manager III in Kansas City, MO

    I worked at Hilti USA

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    One of the strongest and most recognizable brands in the construction industry. Selling Hilti can be fun with a good manager and a good team. A true sales organization. Lots of resources to help. Most tools are higher quality than the competitive brands but differentiation gap is narrowing, commoditization has arrived. Average medical benefits. Long term strategy of customer engagement and segmentation is causing steady growth but there are no true innovative products or product lines on the horizon. Sales planning is hyper-process oriented that benefits new salespeople but clearly creates daily “speedbumps” that slows down otherwise productive salespeople to a crawl.

    Cons

    Market share has always been historically very low and will not improve with a 20th century distribution model and a centralized customer service department. I left Hilti for several reasons. At the top of the list was they could not understand a very basic concept that in the construction business time is money. One, two, and often three day shipping will never allow customers to truly bond to the outside sales reps. Hilti products are too far away from the projects and that is causing the costs to buy from Hilti to rise. Customers will buy what they must but customers will establish better relationships with other distributors that don’t charge as much for freight or will drive within a few miles and buy comparable quality off a shelf. After an order is sold, the sales rep has to beg the customer to wait for up to 3 days for the product. That’s ok for shoes and other commodities but contractors’ livelihood depends on their supplies. Shipping charges and sur-charges added to an already higher price product is a major obstacle to growing the account base. Salaries were well below average and the potential to earn bonus never materialized. It was clear early that Hilti doesn’t like to pay bonus or promote salespeople (AM 2-5) because it’s practically impossible to hit targets. The way sales targets and forecasts are established needs a major overhaul. This is an excellent company to start in a career but then leave for a much better company.

    Advice to Management

    Share the record profits of “breaking a billion” with your inside and outside sales teams and watch morale and excitement rise to new heights. A 1% increase in salary after growing sales year-on-year is sad. Stop over relying on 1-3 day shipping and an obsolete centralized customer service department. Keep a Customer Service department but decentralize by opening 50-100 more Hilti Centers. Get your strength, i.e. people, products, and services) closer to the construction projects and closer to second and third tier markets. Competing against Hilti is simple in rural areas.


  8. Helpful (1)

    Field Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK

    I worked at Hilti USA (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Meet people, new experiences, local team friendly

    Cons

    Dishonest, don't live core values. Greedy


  9. Hilti has a great culture, it is possible to hit targets. This is the epitome of autonomy. I love it here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AM III in Boston, MA
    Current Employee - AM III in Boston, MA

    I have been working at Hilti USA full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Autonomy. Tons of vacation and personal time. Lots of chances to move up.

    Cons

    Hilti USA cares for its own. Not interested in my career aspirations as much as they are how they'll use me for their goals.


  10. To be continued

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilti USA

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    First internship opportunity for a first time intern

    Cons

    none at this time but criticism never is never productive

    Advice to Management

    none


  11. Stress with Benefits

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilti USA

    Pros

    Great benefits, training and colleagues. Take ownership, work hard and basically run your own business with all the necessary tools for success provided.

    Cons

    Sometimes the corporate message gets filtered or otherwise changed by middle-management or supervisor by the time it's operational in the field...So what else is new? (They do face a lot of pressure to make numbers.) You'll often get stressed working to meet your sales goals.

    Advice to Management

    A lot has changed since I've left, but the usual be there for your people and they'll be there for you is always a warranted reminder.



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