Hilti USA Reviews

Updated October 16, 2014
Updated October 16, 2014
178 Reviews
3.1
178 Reviews
Rating Trends

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Approve of CEO
Hilti USA CEO Cary Evert
Cary Evert
36 Ratings

Review Highlights

Pros
  • Flexible work schedule for an easy work life balance (in 15 reviews)

  • You are helping customers, selling great products, and making some money (in 24 reviews)


Cons
  • The idea of a work/life balance became something that only existed if all sales goals were met (in 8 reviews)

  • Upper management does not always communicate openly (in 11 reviews)

More Highlights

Employee Reviews

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  1.  

    Hilti - an excellent employer that rewards team members for hard work and results

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tulsa, OK
    Current Employee - Anonymous Employee in Tulsa, OK

    I have been working at Hilti USA full-time (more than 10 years)

    Pros

    Transparent, consistent communication from upper management
    Management is visible and accessible; open door policy
    Diverse work force is a priority
    Team members given opportunity for annual feedback about satisfaction and many teams follow up with disciplined actions to improve low-scoring areas
    Culture of caring for team members; managers are encouraged to be flexible with regard to team members' personal needs
    Competitive benefits, including initiatives and support by Total Rewards to improve overall health of team members

    Cons

    Mobility for career growth at Hilti is a given. It is clearly expressed during the hiring process. That is a con to many people, but the vast majority know it up front. Team members may be encouraged about their career growth based on their expressed mobility at a given time. If their mobility changes, yes, that may limit them professionally within the company. That's a personal decision every individual must make.
    The Tulsa, OK headquarters location can be a limiting factor in attracting talent. It is also a challenge for team members who travel a great deal, due to lack of direct flights. The company is currently investing resources to integrate team members and their families new to Tulsa and make it a pleasant transition. (Don't fall for the "Friends" references to Tulsa. It's actually a beautiful city with much to offer, including a comparably low cost of living.)

    Advice to ManagementAdvice

    Improve consistency among team leaders/managers in application of policies and demonstration of the corporate culture so that "no team member is left behind"

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Strong legacy, but high stress and questionable execution of new strategic initiatives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tulsa, OK
    Current Employee - Anonymous Employee in Tulsa, OK

    I have been working at Hilti USA full-time (more than 10 years)

    Pros

    This is a sales organization, and compensation is usually proportional to performance. Most products are best-in-class, with clear value propositions. Many territory sales reps with lots of tenure, allowing for continuity of institutional knowledge, regional market understanding, etc.

    Cons

    Very high stress in the workplace. Very poor work-life balance. Still trying to "do more with less" despite exceptional growth over the last 3+ years (especially when compared to the overall construction market). Some strategic initiatives to grow for the future have not been executed well. Trying to create new business units by "re-inventing wheels" that already exist - e.g. engineering & CAD, fabrication, sourcing, and logistics. Conversely, several middle and upper management recruits have entered existing business units with little or no related industry experience.

    Advice to ManagementAdvice

    When recruiting external candidates, choose individuals with the right skills and experience to backfill management positions in "legacy" business units as well as to launch new initiatives.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Fair company, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Raleigh, NC
    Former Employee - Account Manager in Raleigh, NC

    I worked at Hilti USA full-time (more than 8 years)

    Pros

    I had a reasonable area mgr, which allowed for a lot of autonomy. Sales goals were reasonable. Salary was low.

    Cons

    Very little room for growth--especially if you are unwilling to relocate as needed.

    Advice to ManagementAdvice

    Allow salespeople more freedom.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Where culture creates an almost cult-like atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Manager
    Former Employee - Regional Manager

    I worked at Hilti USA full-time (more than an year)

    Pros

    They have excellent sales training, and generally their products are very high quality. They are also very open to cross-functional moves for qualified individuals, which can be great for career development. If you're of the right caliber, they also offer international opportunities for the right candidates.

    Cons

    The whole "Hilti way" becomes so pervasive that you're not allowed to question anything the company does - just follow orders and go about your business. If you take your red glasses off you'll be identified as not a true believer, and then you're probably on your way out. For salespeople, good luck keeping up with the compensation schemes, which change all the time. Promotions are often very subjective, and are largely based on whether they (esp. the GM) like you instead of your results or potential.

    Advice to ManagementAdvice

    Encourage more critical thinking in the ranks, rather than treating the sales teams like robots. Make promotion decisions based on results, rather than favoritism.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Overall a good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Hilti USA full-time (more than 10 years)

    Pros

    I feel that Hilt has good insurance and good time off policies. Over all benefits package is good. I'm an outside sales account manager and my co-workers are wonderful. We are a real team and work well with each other. Wonderful training for new hires.

    Cons

    Many times you feel like your just a number. You have a number to make and that's all they care about. Loyalty doesn't not seem to matter. Promotions and pay raises are difficult to achieve sometimes. Sometimes large swings from year to year on total pay.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    A great place to work for the right person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA

    I have been working at Hilti USA full-time (more than 10 years)

    Pros

    The job can be a lot of fun particularly when business is booming. You are helping customers, selling great products, and making some money.

    Cons

    There can be large fluctuations in income that are beyond the control of the individual. When the market slows down, you will be working extra hard to make very little in return.

    Advice to ManagementAdvice

    Create avenues for earnings advancement to those that are not Thunderbirds or hired in Europe.

    Recommends
    Approves of CEO
  8.  

    Great sales career development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Manager
    Current Employee - Regional Sales Manager

    I have been working at Hilti USA full-time (more than 8 years)

    Pros

    Great sales training and development, you will never apologize for the products this company makes - they are the best. The people are genuine and work hard.

    Cons

    Career development is limited by mobility or your desire to relocate to Tulsa, OK. Compensation can be frusterating, it changes yearly. Processes can be tedious and take time.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Inconsistent Approach Limits Market Share Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Manager
    Former Employee - Regional Manager

    I worked at Hilti USA full-time

    Pros

    Above average place to work from an employee standpoint. Average compensation, good benefits, opportunities are no different than any other large company which are typically limited locally but abundant if your willing to relocate. A solid employee training program with a good investment in additional training along the way.
    99.9% of the products work as described with a solid system for ordering, delivery, billing, and customer support.

    Cons

    The culture journey was much more sincere and followed actively when it was first introduced by Craig Erickson and Gil Morris but has become more words and motions than anything.
    Too process driven at times which can negatively effect productivity.
    Higher HILTI product pricing versus added value is never fully explained and other competitors have the added value of engineering, support, etc. plus products & systems that work and that are accepted by customers and specified by engineers limiting sales opportunities.

    Advice to ManagementAdvice

    Avoid the repetitive yo-yo effect of price increases based on the the Swiss franc losing value then going back to the same customers when sales are down and telling them we want to be aggressive and get their business. This creates a poor image and a lack of respect for HILTI with the customers.
    Accept the fact, many products are at the product life cycle stage of a commodity item. HILTI could drastically increase market share by getting aggressive on commodity items and squeezing out many competitors. Increasing profits to the MO & corporation through economies of scale while increasing the chances of selling more profitable innovative products to a much larger customer base. The poor economy with less construction activity seems like the ideal time to start this approach.
    Be less drastic in prices based on customer size versus trying to charge smaller customers 80% higher prices which they won't pay for commodity items. Realize that large customers started off as a small company and the bigger, long-term picture is to partner with a company when they start in business and develop that partnership as they grow to create many more "raving fans" in the future.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    At first hot, then warm, then lukewarm...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY

    I have been working at Hilti USA full-time (more than 8 years)

    Pros

    Great innovative products, recognition in the industry, company car, helpful, great people, good work life balance if you make an effort. Easy access to all level of management. It is a listening company, customer's and employee's views are actually taken into consideration. Great education benefits

    Cons

    Forever changing pay/bonus structure (even twice a year) every year, cookie cutter mentality, health insurance is TERRIBLE!!! Prepare yourself for a $5,000 deductible. Middle management has no idea what they are doing except filling out useless forms and attending 16 meetings a day which lead nowhere, with little or no input or benefit into the life and career of the field staff.

    Advice to ManagementAdvice

    Move the HQ to a civilized place - NOT Tulsa!!! If you moved the HQ to either the east or west coast, you would have a flood of quality people fighting to be there. Anyone who goes there (from a big city) - after 1 or 2 years, is never heard of again. Start paying much, much more attention to the morale of your employees before you get so hung up on unrealistic numbers and then having to revise them when you sense little more than half star reviews from your employees.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    outstanding work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager Proshop in San Rafael, CA
    Former Employee - Account Manager Proshop in San Rafael, CA

    I worked at Hilti USA full-time (more than 5 years)

    Pros

    was a private owned Swiss based co. that actually encourages feedback from the team and customers alike truly a pleasure to work for; great for the self motivated individual good support system in place
    good vacation holiday benefits

    Cons

    compensation is a little weak and so was there new insurance pkg.

    Advice to ManagementAdvice

    while exceeding all sales goals and earning all awards assoc.of quarter regional multiple times to include
    multiple presidents club awards there did not seem to be any way to increase my base pay because in the end we all work to prosper

    Recommends
    Positive Outlook
    No opinion of CEO

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