Hilti USA

  www.us.hilti.com
  www.us.hilti.com

Hilti USA Reviews

Updated December 15, 2014
Updated December 15, 2014
186 Reviews
3.1
186 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilti USA CEO Cary Evert
Cary Evert
42 Ratings

Review Highlights

Pros
  • They have great work-life balance (in 16 reviews)

  • You are helping customers, selling great products, and making some money (in 24 reviews)


Cons
  • The idea of a work/life balance became something that only existed if all sales goals were met (in 9 reviews)

  • Upper management does not always communicate openly (in 13 reviews)

More Highlights

Employee Reviews

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  1.  

    An Inside Sales, Customer Service position in Tulsa Oklahoma can be a rewarding job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Tulsa, OK
    Former Employee - Customer Service in Tulsa, OK

    I worked at Hilti USA full-time (more than an year)

    Pros

    You will learn all lot about the construction industry, sales, and business. Once you do your job and do it will, the opportunities to grow with the company are there.

    Cons

    Plan to be on the phone all day, remember its a call center. If you lack passion in this job, you will either quite or get fired.

    Advice to ManagementAdvice

    There needs to be more constancy in the way management holds workers accountable for there performance and behavior.

    Recommends
    Positive Outlook
  2. 2 people found this helpful  

    Great if you're a mid career sales person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager III
    Former Employee - Account Manager III

    I worked at Hilti USA full-time (more than 3 years)

    Pros

    Great training in all aspects of sales and sales cycles across multiple areas.

    Cons

    If you don't drink the Kool-Aid at first you will either leave or eventually enjoy a cup of "Hilti Brew."

    Advice to ManagementAdvice

    Make it clear that all you want are "Yes Men" right from the start.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Great Company, Poor Management Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Manager in San Francisco, CA
    Current Employee - Regional Sales Manager in San Francisco, CA

    I have been working at Hilti USA full-time (more than 8 years)

    Pros

    Good Pay, Good Business Model, Excellent Benefits, Excellent Training

    Cons

    Upper Management has poor leadership, biased with race when top positions open, Commission and bonuses not to industry standards

    Advice to ManagementAdvice

    Marketing and tactical goal metrics can be greatly improved

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Account Manager Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in San Francisco, CA
    Former Employee - Account Manager in San Francisco, CA

    I worked at Hilti USA as an intern

    Pros

    Amazing people and leadership. Company truly puts people over profits. Amazing, industry leading products. Brand power makes buyers listen. Amazing opportunities for growth if mobile.

    Cons

    Changing comp plan and capped commissions.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Overall a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Specialist in Tulsa, OK
    Current Employee - Inside Sales Specialist in Tulsa, OK

    I have been working at Hilti USA full-time (more than an year)

    Pros

    Promotions in customer service are very obtainable - as long as you're willing to relocate, as mentioned by other reviews. People are constantly being promoted out to the field from customer service. From other departments, the promotion rate is not as large. Overall, the company is very well organized and offers many benefits. They have great work-life balance. The CEO is a pleasure to work for.

    Cons

    For departments other than customer service, rewards are sometimes difficult to achieve for the rewards store. The compensation tends to swing back and forth year to year with constant changes to the bonus plan. The most challenging aspect of this company is that most career opportunities require relocation to anywhere in the US.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Culture Shock

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Hilti USA full-time (more than 8 years)

    Pros

    The Company has the most detailed training of any organization out there. There is more structure and detailed reports than you could possibly imagine. Your results will be sifted and dissected completely.

    Cons

    The Culture of open and honest feedback has been replaced by deceit and intimidation. The former owner, Michael Hilti, would really be ashamed if he knew how his company was being ran in the US. There are few regional managers with any true sales tenure. They will tell you that they sold in the field, but few have more than 3yrs. field experience. 95% have less than 5 yrs. of field sales experience and it is evident when they speak.

    Advice to ManagementAdvice

    The Products, Customers, and seasoned employees make the company great, not you. You have taken the best job in the world and ruined it. Stop lying about the retention rates. We are continually losing good workers and replacing them with ignorance. The addition of EMT members that have not worked for Hilti prior to becoming EMT members is tragic.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Dont care about newer employees. Seniority above all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pro Shop Manager
    Former Employee - Pro Shop Manager

    I worked at Hilti USA full-time (more than an year)

    Pros

    Independent and not behind a desk

    Cons

    Pay is not competitive and are quick to layoff newer employees when times get tough.

    Advice to ManagementAdvice

    be transparent when hiring. Dont feed coporate BS a bout promotions and opportunities when they dont exist.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Hilti - an excellent employer that rewards team members for hard work and results

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tulsa, OK
    Current Employee - Anonymous Employee in Tulsa, OK

    I have been working at Hilti USA full-time (more than 10 years)

    Pros

    Transparent, consistent communication from upper management
    Management is visible and accessible; open door policy
    Diverse work force is a priority
    Team members given opportunity for annual feedback about satisfaction and many teams follow up with disciplined actions to improve low-scoring areas
    Culture of caring for team members; managers are encouraged to be flexible with regard to team members' personal needs
    Competitive benefits, including initiatives and support by Total Rewards to improve overall health of team members

    Cons

    Mobility for career growth at Hilti is a given. It is clearly expressed during the hiring process. That is a con to many people, but the vast majority know it up front. Team members may be encouraged about their career growth based on their expressed mobility at a given time. If their mobility changes, yes, that may limit them professionally within the company. That's a personal decision every individual must make.
    The Tulsa, OK headquarters location can be a limiting factor in attracting talent. It is also a challenge for team members who travel a great deal, due to lack of direct flights. The company is currently investing resources to integrate team members and their families new to Tulsa and make it a pleasant transition. (Don't fall for the "Friends" references to Tulsa. It's actually a beautiful city with much to offer, including a comparably low cost of living.)

    Advice to ManagementAdvice

    Improve consistency among team leaders/managers in application of policies and demonstration of the corporate culture so that "no team member is left behind"

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Strong legacy, but high stress and questionable execution of new strategic initiatives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tulsa, OK
    Current Employee - Anonymous Employee in Tulsa, OK

    I have been working at Hilti USA full-time (more than 10 years)

    Pros

    This is a sales organization, and compensation is usually proportional to performance. Most products are best-in-class, with clear value propositions. Many territory sales reps with lots of tenure, allowing for continuity of institutional knowledge, regional market understanding, etc.

    Cons

    Very high stress in the workplace. Very poor work-life balance. Still trying to "do more with less" despite exceptional growth over the last 3+ years (especially when compared to the overall construction market). Some strategic initiatives to grow for the future have not been executed well. Trying to create new business units by "re-inventing wheels" that already exist - e.g. engineering & CAD, fabrication, sourcing, and logistics. Conversely, several middle and upper management recruits have entered existing business units with little or no related industry experience.

    Advice to ManagementAdvice

    When recruiting external candidates, choose individuals with the right skills and experience to backfill management positions in "legacy" business units as well as to launch new initiatives.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Where culture creates an almost cult-like atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Manager
    Former Employee - Regional Manager

    I worked at Hilti USA full-time (more than an year)

    Pros

    They have excellent sales training, and generally their products are very high quality. They are also very open to cross-functional moves for qualified individuals, which can be great for career development. If you're of the right caliber, they also offer international opportunities for the right candidates.

    Cons

    The whole "Hilti way" becomes so pervasive that you're not allowed to question anything the company does - just follow orders and go about your business. If you take your red glasses off you'll be identified as not a true believer, and then you're probably on your way out. For salespeople, good luck keeping up with the compensation schemes, which change all the time. Promotions are often very subjective, and are largely based on whether they (esp. the GM) like you instead of your results or potential.

    Advice to ManagementAdvice

    Encourage more critical thinking in the ranks, rather than treating the sales teams like robots. Make promotion decisions based on results, rather than favoritism.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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