Hilti USA Reviews

Updated August 28, 2015
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216 Employee Reviews

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  1. Helpful (1)

    Intern view

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Actual experience in field instead of typical intern work. Got to interact with really important people in company which is rare for someone that is just an intern. Hilti is family based.

    Cons

    None to talk about. Work is what you make it and this was an enjoyable experience all around.

    Advice to Management

    Keep it up the growth looks great


  2. NDC Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NDC Operations Team Lead in Tulsa, OK
    Former Employee - NDC Operations Team Lead in Tulsa, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hilti USA full-time (More than 8 years)

    Pros

    Pay was good not great. Stability was awesome knowing that the company didn't do lay offs.

    Cons

    Constant change Warehouse workers not treated the same as rest of employees.


  3. Helpful (5)

    Use to be a Great Company, horrible Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager III
    Former Employee - Account Manager III
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hilti USA full-time (More than 5 years)

    Pros

    Industry leader with the products they have, great customers. Great place to gain experience and then find a better job.

    Cons

    Getting away from customer base, too many people being hired from outside the company and industry who have no clue about construction. Preach work life balance of if all you do is eat,sleep and drink Hilti.

    Advice to Management

    Listen to the field reps (the face of the company), thin out middle management, and get out of the corner office and get in the field and see the customers who have left Hilti and ask why? You might not like what you hear but you would get an understanding why sales are down and why you are loosing tenured people.


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  5. Logistics Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Tulsa, OK
    Former Employee - Intern in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilti USA (More than 3 years)

    Pros

    Great company to work for. Great people, great benefits, and great pay.

    Cons

    Constant changes throughout the organization


  6. Helpful (2)

    AM2

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Hilti USA full-time

    Pros

    Freedom to manage your own business.

    Cons

    Subject to the ups and downs of the construction industry


  7. Account manager II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great M-F business hours schedule, holidays off

    Cons

    Management is completely disengaged, and their is a very limited career path

    Advice to Management

    Get your managers into the field more often. There is little or no involvement or oversight and it is discouraging for employees that actually want coaching and career growth.


  8. Helpful (1)

    Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilti USA full-time (More than 3 years)

    Pros

    Great working environment. Top to bottom. Great products. Known as the best!

    Cons

    Compensation tends to shift frequently per Corporate based on "market" analysis. Heavy on bonus structure which can hurt you big time or you can score big.

    Advice to Management

    Nothing to complain about. Usually great people trying to inspire you.


  9. account manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Recommends
    Positive Outlook

    I have been working at Hilti USA full-time

    Pros

    Awesome sales training. Generous base salary. Great training. Proud to sell the best brand. Company vehicle. Great people. Customers know Hilti and look at us as experts in the industry

    Cons

    Becoming to process oriented. Have to get approvals from several different people to do almost anything. Other departments to quick to say no instead of helping the sales force find a solution. Often there is a solution but as a sales person have to get past the initial no.

    Advice to Management

    No need for so many specialist positions.


  10. Helpful (3)

    Account Manager III

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager III in Kansas City, MO
    Former Employee - Account Manager III in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook

    Pros

    One of the strongest and most recognizable brands in the construction industry. Selling Hilti can be fun with a good manager and a good team. A true sales organization. Lots of resources to help. Most tools are higher quality than the competitive brands but differentiation gap is narrowing, commoditization has arrived. Average medical benefits. Long term strategy of customer engagement and segmentation is causing steady growth but there are no true innovative products or product lines on the horizon. Sales planning is hyper-process oriented that benefits new salespeople but clearly creates daily “speedbumps” that slows down otherwise productive salespeople to a crawl.

    Cons

    Market share has always been historically very low and will not improve with a 20th century distribution model and a centralized customer service department. I left Hilti for several reasons. At the top of the list was they could not understand a very basic concept that in the construction business time is money. One, two, and often three day shipping will never allow customers to truly bond to the outside sales reps. Hilti products are too far away from the projects and that is causing the costs to buy from Hilti to rise. Customers will buy what they must but customers will establish better relationships with other distributors that don’t charge as much for freight or will drive within a few miles and buy comparable quality off a shelf. After an order is sold, the sales rep has to beg the customer to wait for up to 3 days for the product. That’s ok for shoes and other commodities but contractors’ livelihood depends on their supplies. Shipping charges and sur-charges added to an already higher price product is a major obstacle to growing the account base. Salaries were well below average and the potential to earn bonus never materialized. It was clear early that Hilti doesn’t like to pay bonus or promote salespeople (AM 2-5) because it’s practically impossible to hit targets. The way sales targets and forecasts are established needs a major overhaul. This is an excellent company to start in a career but then leave for a much better company.

    Advice to Management

    Share the record profits of “breaking a billion” with your inside and outside sales teams and watch morale and excitement rise to new heights. A 1% increase in salary after growing sales year-on-year is sad. Stop over relying on 1-3 day shipping and an obsolete centralized customer service department. Keep a Customer Service department but decentralize by opening 50-100 more Hilti Centers. Get your strength, i.e. people, products, and services) closer to the construction projects and closer to second and third tier markets. Competing against Hilti is simple in rural areas.


  11. Helpful (1)

    Field Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hilti USA (More than 10 years)

    Pros

    Meet people, new experiences, local team friendly

    Cons

    Dishonest, don't live core values. Greedy



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