Hilti USA

www.us.hilti.com

Hilti USA Reviews

Updated January 28, 2015
Updated January 28, 2015
189 Reviews
3.2
189 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilti USA CEO Cary Evert
Cary Evert
45 Ratings

Review Highlights

Pros
  • They have great work-life balance (in 16 reviews)

  • You are helping customers, selling great products, and making some money (in 24 reviews)


Cons
  • The idea of a work/life balance became something that only existed if all sales goals were met (in 9 reviews)

  • Upper management does not always communicate openly (in 13 reviews)

More Highlights

Employee Reviews

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  1.  

    good company to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilti USA

    Pros

    training, good culture, great feedback, great products, flexible

    Cons

    the compensation and capped commission is poor

  2. 3 people found this helpful  

    Best in class with mediocre compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Key Account Manager
    Former Employee - Regional Key Account Manager

    I worked at Hilti USA full-time (more than 10 years)

    Pros

    Hilti takes the extra steps to be the "best at" in whatever they do. Good benefits, decent 401k, company car (if you’re ok driving a rolling advertisement), exceptional onboard training and continuous field sales training, and strong core values. Because of their best in class consultative sales training and their commitment to continually develop and hone their sales force’s skills, Hilti is a great company to start your career, gain experience and use as springboard to find a company that will pay much better!

    Cons

    Compensation is poor, difficult to advance if you're unwilling to relocate,and they have a bonus structure cap. They are so process driven that with the tools provided they have truly become "big brother" to their direct sales force. For this reason they achieve very consistent year over year growth but these processes have made their employees feel replaceable.

    Advice to ManagementAdvice

    Take more risks, remove the bonus restrictions because it only holds your top performers back and has made a "sheep like" environment for your biggest investment and asset, your direct sales force. Pay your successful tenured AM's, PM's, and FE's the compensation they deserve or they will continue to leave at the peak of their careers.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    They do not practice their own core values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit in Tulsa, OK
    Current Employee - Credit in Tulsa, OK

    I have been working at Hilti USA full-time (more than a year)

    Pros

    Cafe (too expensive), Starbucks on site. Like the color red.

    Cons

    They tell you how great Hilti is and push this "have fun" attitude but I found within a couple of weeks that it depends on your department. Management never even said hello in the morning. Other department managers talk to employee like they are scum. Things are changed on a whim, no 2 people will give the same answer.

    Advice to ManagementAdvice

    If you talk to the employees you can tell how bad things are. When managers are out there is a peaceful vibe that disappears the minute a manager walks in the door. There are way too many managers in certain departments. Departments always talking bad about other areas. No feeling of being a team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Hilti looks nice on a Resume....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager V in Lexington, SC
    Former Employee - Account Manager V in Lexington, SC

    I worked at Hilti USA full-time (more than 10 years)

    Pros

    You can be proud of where you work, you will not have to apologize to no one about what you do for a living, Hilti makes high quality products....

    Cons

    Trust no one at this company, If your manager has no back bone and he didn't hire you, you will be thrown under the bus....
    The managment team seams never to be happy...

    Advice to ManagementAdvice

    Be more of a coach and less of a boss....

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Learn and Leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Hilti USA full-time

    Pros

    They are very open and you will learn a lot about the business and products. Good products, but extremely expensive because of all the fixed costs

    Cons

    They have layers and layers of management, most are not bringing anything to the table except an ability to read a spreadsheet. They look at what you are paid, how much you currently sell and at what margin and rank your contribution. They don't care about the relationships you have built , what is going on in your market or past contribution.

    Pay is extremely low because of all the management carrying cost, benefits are awful! Good luck with their health insurance, the worst I have ever seen.

    Advice to ManagementAdvice

    Lean out middle managers, start promoting from within and stop paying way to much for know nothing DM's.

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    A great place... if you are in sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager (Finance) in Tulsa, OK
    Former Employee - Manager (Finance) in Tulsa, OK

    I worked at Hilti USA full-time (more than 3 years)

    Pros

    Sales is, by far, the most important function that anyone can play in Hilti US. Both recurring and one-time incentives, specialized training, personal development opportunities and recognition are all targeted to the sales force. Sales leaders come from different professional backgrounds, which makes this process richer. Also, a great place to work if you are looking for opportunities abroad, especially if you are multilingual (multicultural, ideally). Willingness and capacity/ skills to try new functional roles (from Sales to Technical Support, then to Marketing, and back to Sales, for example), may be a plus, since employees who understand the business from different angles are appreciated. On a positive note, in the last years, Hilti US has made a stronger effort to show employee appreciation in different ways as well as increase the non-cash rewards offered.

    Cons

    If you are not interested/ willing to go into Sales, your career path at Hilti US could be somewhat limited. Training and development opportunities are clearly not as abundant (or supported) for other functional roles. Also, opportunities may be somewhat limited for those who are not willing/ able to relocate, at some point in their careers, to the corporate headquarters in Tulsa, Oklahoma. In a nutshell, if you are not in Sales and/or willing/ able to relocate, this is probably an "average" place to work for.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    The grass can be a lot greener!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager III in Sioux Falls, SD
    Former Employee - Account Manager III in Sioux Falls, SD

    I worked at Hilti USA full-time (more than 10 years)

    Pros

    I met some great friends. Product is well respected. Training above average.

    Cons

    Disrespected a lot of great salespeople. PMP process is a joke. If the field needs to train all the new RM's maybe there not qualified. More focused on processes than growing sales and profits. Willing to let high performers go due to personal conflict. Micromanaging does not begin to describe the last few years. No direction for their distributor partners.

    Advice to ManagementAdvice

    Give up on the scare tactics or threats of job security. Get rid of all the inexperienced middle managers. Realize that it's not how many calls you make but that its the quality of these calls. And by the way a guy in New York City may make a few more calls in a day than someone in Montana, duh!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Culture is a joke. So is CEO.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate in Tulsa, OK
    Current Employee - Corporate in Tulsa, OK

    I have been working at Hilti USA full-time (more than 8 years)

    Pros

    Great place to start out as a young professional–opportunities to gain applicable experience for later when you realize it's time to aim for higher work/life goals and get the heck out.

    Cons

    Current CEO has little integrity, seems very insecure and requires yes-men. He was like that back when he ran Hilti Latin America, so thought it was a surprisingly bad judgment call on part of the board to put him as head of HNA. Morale results speak for themselves.
    With OCJ, Hilti puts the "cult" in culture. Spiritual sherpas. Stuffed toys. People dancing in animal costumes. Going to "camps" and experiencing some of that stuff was just CREEPY.
    If you specialize in a certain area of expertise and not interested in moving to a different area, your chances for advancement are low. You will eventually hit a fork in the road: A) Look for something more challenging or (B) wait to be laid off (I took choice A).
    R&D (located at HQ in Europe) doesn't always focus their resources on fulfilling needs of the market, rather falling into a trap of making something cool that customers don't necessary want or need.

    Advice to ManagementAdvice

    Senior leaders, grow a pair and stop being yes-men. CEO, please leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good company bugged down by tracking system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilti USA full-time (more than 8 years)

    Pros

    Good company with lots of good and capable people
    Great training for new employees
    Great support among team members
    Still some great managers around if you are lucky enough to work for one

    Cons

    Yes-man management directly linked to EMT.
    Tracking system and reporting requirement with an ineffective tool.
    Redundant and counter productive tasks on a regular basis.
    Frequent changes in personnel (especially management), tracking systems, reporting requirement, performance evaluation process, and bonus structure cause team members to lose focus.
    Rigid operation approach and not flexible. Such attitude discourage team members from being creative and think outside the box.
    A stubborn company that reacts to market trend and demand very slowly.

    Advice to ManagementAdvice

    In my worthless opinion, the company now is heavily process driven with little flexibility to engage employees, and the result is yes-man rises and the rest simply complies. Changes are inevitable and required to propel a company forward, but frequent changes requiring counter productive activities are like taking one step forward two steps back. Instead of customer engagement, perhaps it's time for "employee engagement".

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    One of the Best Work Environments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Manager
    Current Employee - Regional Manager

    I have been working at Hilti USA full-time (more than 8 years)

    Pros

    Great products and people. I wanted to work for a company with a product and culture I could be proud of and Hilti fit the bill. Hilti invests in people and relationships and takes the long term view in terms of business strategy.

    Cons

    Compensation was a challenge as Hilti did not adjust salaries adequately to account for cost of living on the West Coast. At times too process driven.

    Recommends
    Positive Outlook
    Approves of CEO

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