Hilton Garden Inn

  www.hiltongardeninn.hilton.com
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Hilton Garden Inn Reviews

Updated August 16, 2014
Updated August 16, 2014
96 Reviews

3.4
96 Reviews
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Review Highlights

Pros
  • working with the puvlic and meeting new people (in 5 reviews)

  • You are constantly meeting new people in this position that come in to stay at the hotel (in 4 reviews)


Cons
  • Poor management, No loyalty to employees, No Benefits you get hurt on job you pay the bills (in 4 reviews)

  • The upper management team is micromanging their lower management team (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Account  in  Lake Mary, FL
    Former Employee - Property Account in Lake Mary, FL

    Pros

    I can get to travel with Hilton properties for a good discount

    Cons

    more training for the employee

    Advice to ManagementAdvice

    I have more freedom and control to make guest's stays more enjoyable

  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Manager  in  Tampa, FL
    Former Employee - Front Office Manager in Tampa, FL

    Pros

    The people, the Brand and the Benefits!

    Cons

    Challenging customers service and environment

    Doesn't Recommend
  3.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent  in  Raleigh, NC
    Current Employee - Guest Service Agent in Raleigh, NC

    Pros

    They value their employees and definitely make an effort to work with you. They always try to work with my time off requests and have been great in getting me trained to move forward in the future.

    Cons

    Working a lot of weekends can take its toll.

    Recommends
    Neutral Outlook
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  5.  

    The HIlton Garden Inn was a great starting opportunity into the hospitality world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Catering Coordinator  in  Tampa, FL
    Current Employee - Sales and Catering Coordinator in Tampa, FL

    Pros

    I was given a lot of opportunity when I started to learn about the hotel industry from The Hilton Garden Inn. It was a great place with a small company feel. It wasn't overwhelming. I loved working with brides and company's on their special events.

    Cons

    The pay was very little for a lot of work and extra hours. Unrealistic goals were set for us, with little assistance to accomplish them. In house management changed 3 times in the 2 years that I was there, which made for multiple difficult transitions. I essentially took over the sales team for months with little experience.

    Recommends
    Neutral Outlook
  6. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Orlando, FL
    Former Employee - Front Desk Agent in Orlando, FL

    Pros

    Customer service is excellent, they are customer oriented and not profit driven only.

    Cons

    Not much place for Personal growth

    Advice to ManagementAdvice

    Also for more personal growth

    Recommends
    Positive Outlook
  7. 1 person found this helpful  

    Pros

    Management are so supportive and willing to support all their staff

    Cons

    Some Guest are too demanding, but they are satisfied after the needs been resolve.

    Advice to ManagementAdvice

    Support is the key to have a smooth and sound working environment

  8. 1 person found this helpful  

    Front Desk Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Everett, WA
    Former Employee - Front Desk Agent in Everett, WA

    Pros

    Good people, easy to work with, and not to bad benefits.

    Cons

    There are always three shifts in a day, some days if you get stuck working the evening shift 3PM-11PM you might have a shift the next day that's 7AM-3PM which might burn you out.

    Recommends
    Neutral Outlook
  9.  

    It was a good experience at first until the middle school gossip started happening.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AM Kitchen Manager  in  Terre Haute, IN
    Current Employee - AM Kitchen Manager in Terre Haute, IN

    Pros

    Hilton Discounts at all Hilton Hotels.

    Cons

    Horrible place to work. It is not a team. Houskeeping, maintenance, kitchen, servers, and management are not a team. They look out for themselves and there department only.

    Advice to ManagementAdvice

    Become a more cohesive and family oriented business and build comradery..

    Doesn't Recommend
    Neutral Outlook
  10. 1 person found this helpful  

    Educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook  in  Chesapeake, VA
    Former Employee - Line Cook in Chesapeake, VA

    Pros

    Hilton hotel benefits, great work experience is built here, got to pick my hours

    Cons

    management unstable, some co-workers can be unreliable,

    Advice to ManagementAdvice

    better screening process of future employees

    Doesn't Recommend
    Neutral Outlook
  11.  

    Not a professional place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Watertown, NY
    Former Employee - Supervisor in Watertown, NY

    Pros

    The Hilton was close to where I live. I enjoyed working for the Hilton Brand. The Hotel had the makings of a place with great stature in the community.

    Cons

    There was a problem with the chain of command. Executive management not very professional or supportive. There was no HR representation or no person to go to with a problem. I worked there a couple of years back and I can only imagine that things have gotten progressively worse. There was always conflicting direction given by management which it made it hard for professional to do the right thing. Employee turnover rate was terrible and to me should be the first clue that there is something wrong. On the bright side the owners were very nice and personal but do not have all the information on how their investment is being managed.

    Advice to ManagementAdvice

    Owners should investigate the turnover rate and become familiar with the common denominator to the problems.

    Doesn't Recommend
    Negative Outlook

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