Hilton Garden Inn

  www.hiltongardeninn.hilton.com
  www.hiltongardeninn.hilton.com

Hilton Garden Inn Reviews

Updated December 21, 2014
Updated December 21, 2014
122 Reviews
3.3
122 Reviews
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Review Highlights

Pros
  • working with the puvlic and meeting new people (in 7 reviews)

  • You are constantly meeting new people in this position that come in to stay at the hotel (in 5 reviews)


Cons
  • The upper management team is micromanging their lower management team (in 5 reviews)

  • Poor management, No loyalty to employees, No Benefits you get hurt on job you pay the bills (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Bartender

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender in Casper, WY
    Former Employee - Server/Bartender in Casper, WY

    I worked at Hilton Garden Inn full-time (more than an year)

    Pros

    Loved the Food and Beverage very precise and hard working. The people there really care about the guests. Made great money. One of the best jobs I ever had. I wish I could of brought the job with me.

    Cons

    Liquor and Beer prices are high for the area.

    Recommends
    Positive Outlook
  2.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager of Housekeeping in Tampa, FL
    Current Employee - Assistant Manager of Housekeeping in Tampa, FL

    I have been working at Hilton Garden Inn full-time (more than an year)

    Pros

    Meeting new people. Extra hours available.

    Cons

    None really sometimes lack of communication but overall average.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
  3.  

    excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Account in Lake Mary, FL
    Former Employee - Property Account in Lake Mary, FL

    I worked at Hilton Garden Inn full-time

    Pros

    I can get to travel with Hilton properties for a good discount

    Cons

    more training for the employee

    Advice to ManagementAdvice

    I have more freedom and control to make guest's stays more enjoyable

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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Manager in Tampa, FL
    Former Employee - Front Office Manager in Tampa, FL

    I worked at Hilton Garden Inn part-time (less than an year)

    Pros

    The people, the Brand and the Benefits!

    Cons

    Challenging customers service and environment

    Doesn't Recommend
  6. 2 people found this helpful  

    I worked at Hilton Garden Inn full-time (more than 3 years)

    Pros

    Management are so supportive and willing to support all their staff

    Cons

    Some Guest are too demanding, but they are satisfied after the needs been resolve.

    Advice to ManagementAdvice

    Support is the key to have a smooth and sound working environment

  7.  

    Overall was a great learning and growing experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chef in Las Vegas, NV
    Former Employee - Chef in Las Vegas, NV

    I worked at Hilton Garden Inn full-time (more than an year)

    Pros

    was a great place to work very friendly staff and guests.

    Cons

    not being able to use my training and experience to create my own menu

    Recommends
  8.  

    accounts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Accounts Receivable Accountant in Uaene, Manica (Mozambique)
    Current Employee - Accounts Receivable Accountant in Uaene, Manica (Mozambique)

    I have been working at Hilton Garden Inn full-time (more than 10 years)

    Pros

    very good company to work for

    Cons

    long hours but its still very nice place

    Advice to ManagementAdvice

    keep doing what your doing

  9.  

    Great Service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Garden Inn

    Pros

    Benefits, time off, personal growth

    Cons

    Low pay wage, work life, office culture

    Advice to ManagementAdvice

    Pay employees more money

  10.  

    Was an enjoyable entry level position meeting all sorts of people, some chatty and interesting and others less so.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Tulsa, OK
    Former Employee - Front Desk Agent in Tulsa, OK

    I worked at Hilton Garden Inn part-time (less than an year)

    Pros

    Was only there for about 5 months before moving out of state but the atmosphere was always pleasant and a fun time. Like anywhere else, it all depends on the people that work with you. The GM when I started I never saw on my 3 day a week schedule (had a full time job so worked Friday evenings, Saturday evening and Sunday morning. New manager came in about a month later and he was more visible and interacting with employees as opposed to staying in the back office all day. He encouraged growth with the company and was more than eager to offer recommendations and to discuss how he had progressed. Definitely a nice job for a part time position to earn some extra money.

    Cons

    Evenings and nights tend to be less staffed to help with busy periods. Tried to have two desk agents at night through 11 but wasn't always the case so would be one person fielding front desk and running housekeeping requests (most guests were fairly understanding--always have those few people who are never happy with anything you can do). Pay does start out a little above minimum wage without any hotel experience but did get about a 50 cent raise after about 2-3 months.

    Advice to ManagementAdvice

    Need to ensure staffing is sufficient to deal with guests, there are times there's only one desk agent dealing with check-ins and housekeeping issues during some prime check-in times.

    Recommends
    Neutral Outlook
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Washington, DC
    Current Employee - Server in Washington, DC

    I have been working at Hilton Garden Inn full-time (more than an year)

    Pros

    Good money, nice customers, nice establishment, good system, good overtime

    Cons

    Dress code rules, not enough employee get togethers, value employees more, work with people more, keep better stock in restaurants

    Advice to ManagementAdvice

    Increase employee morale

    Recommends

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