Hilton Grand Vacations

  www.hiltongrandvacations.com
  www.hiltongrandvacations.com
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Hilton Grand Vacations Reviews

Updated September 13, 2014
Updated September 13, 2014
121 Reviews
3.1
121 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilton Grand Vacations President Mark Wang
Mark Wang
58 Ratings

Review Highlights

Pros
  • Great discounts on hotels in the world, great benefits, you can make some good money (in 12 reviews)

  • Creative, collaboration, work life balance (in 3 reviews)


Cons
  • When I first started to work at the call center, I did not realize that they did not clean the workstations (in 5 reviews)

  • False "Open door" policy between employees and mid/upper management (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    nice work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Transfer Representative  in  Orlando, FL
    Former Employee - Inbound Transfer Representative in Orlando, FL

    I worked at Hilton Grand Vacations full-time

    Pros

    good teamwork, most are friendly

    Cons

    monotonous. Be sure you really like sales because that is all youll be doing behind a desk and constantly on a phone 7 hours a day.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Concierge Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Concierge  in  Orlando, FL
    Current Employee - Concierge in Orlando, FL

    I have been working at Hilton Grand Vacations full-time for more than a year

    Pros

    Consistent hours, Overtime, decent pay, your coworkers are very nice to work with

    Cons

    Starting out you will work the later shifts until you have seniority. Its very repetitive and after several months to me it was unbearable. If you are ok with working long hours on the phone dialing and dialing and having a large workload every day then give this job a shot. The commission you receive is based on so many factors that are out of your control and its very disheartening when you work hard and get nothing to show for it.

    Advice to ManagementAdvice

    Its not fair that you make the new people work the late shift with almost zero chance of moving up. The only way to get an earlier shift is if someone else with seniority leaves that department or quits..which doesnt really happen. Shake things up a bit as the daily meetings are meh the morale is very low. I also think changing the shifts to 10 hours shifts and only working 4 days a week would really cut down on the stress of the employees. Its also ridiculously cold in the office as they keep the temp down to keep everyone lively. Bring a jacket if you are going to work here

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Underappreciated and Overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Food & Beverage Manager
    Former Employee - Assistant Food & Beverage Manager

    I worked at Hilton Grand Vacations full-time for more than a year

    Pros

    The Paid Time Off accumulates quickly and the insurance coverage is great.

    Cons

    There are several negatives with this company:
    -Poor management;degrading upper male management
    -Micromanaged
    -Unorganized; lack of leadership
    -Lack of long term vision/goal for property
    -Glass ceiling
    -No room for growth
    -HR untrustworthy
    -Corporate is too distant and hands off when there are problems

    Advice to ManagementAdvice

    -Listen to surrounding management team;
    -Respect everyone
    -Be a company that has integrity

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Very friendly staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive  in  Orlando, FL
    Former Employee - Sales Executive in Orlando, FL

    I worked at Hilton Grand Vacations full-time for more than 3 years

    Pros

    Everybody gets along well - when you are selling you are very popular

    Cons

    When you are not selling people leave you alone

    Advice to ManagementAdvice

    Please start qualifying the tours again, the reps need to sell to provide for their families yet corporate marketing insists on placing tours in front of you that don't have to be income qualified, this creates many demoralizing scenarios where they want to buy but cant because they are unemployed or cant afford anything extra in their budget.
    Please stop cherry-picking the tours that use gold, platinum cards for check in for the reps you love the most - the wheel should be fair not fixed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    It used to be a great company to work for, but that's no longer the case.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Club Counselor  in  Orlando, FL
    Former Employee - Club Counselor in Orlando, FL

    I worked at Hilton Grand Vacations full-time for more than a year

    Pros

    Hotel discounts, competitive pay. A handful of their employees are true gems and this company is lucky to have them.

    Cons

    Management is unwilling to listen to employee feedback and suggestions.Supervisors and managers display blatant favoritism towards certain employees. No opportunity for growth. Employee benefits have lessened little by little every year, health insurance costs have increased significantly - but pay has not.

    Advice to ManagementAdvice

    Listen to your employees - buying them lunch once or twice every six months does not make-up for the lack of true leadership. Stop playing favorites and treat all employees equally, and you may find that the "disgruntled" employees has very valuable suggestions and ideas to offer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    inbound call center agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound/Call Transfer Sales Agent  in  Orlando, FL
    Former Employee - Inbound/Call Transfer Sales Agent in Orlando, FL

    I worked at Hilton Grand Vacations full-time for less than a year

    Pros

    only pro is possibility of good pay

    Cons

    chances of making good money are not realistic, lots of hang up clients, trying to sell timeshare packages in only one call, no follow up, the environment is not professional, lots of yelling and loud music playing all time makes it difficult for you to talk to customers professionally, only half hour lunch so have no time to go out and get something to eat, turn over must be high as I only stayed a few weeks and I saw three people quit, they are churning employees out of place like mad

    Advice to ManagementAdvice

    make environment more professional with less noise, let people wear jeans to work as we are not meeting customers face to face, let us do follow ups with people who might actually want to buy and not make sale in only one call as it is hard to sell vacation in only one call

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    A fun place to work if you like to help people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Support  in  Honolulu, HI
    Current Employee - IT Support in Honolulu, HI

    I have been working at Hilton Grand Vacations full-time for more than 3 years

    Pros

    Upbeat fun place to work

    Cons

    IT staffing is under staffed

    Advice to ManagementAdvice

    Consider putting back the IT support staff back. Do regular performance reviews of the staff

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Went from thrilled to let down...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outbound/Inbound Sales Associate  in  Orlando, FL
    Former Employee - Outbound/Inbound Sales Associate in Orlando, FL

    I worked at Hilton Grand Vacations part-time for less than a year

    Pros

    Great benefits. State of the art call center.

    Cons

    don not care to comment negativity

    No opinion of CEO
  10.  

    Caring of their Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections  in  Orlando, FL
    Former Employee - Collections in Orlando, FL

    I worked at Hilton Grand Vacations full-time for more than 3 years

    Pros

    Dedicated to provide great Customer Service to their Customers---amazing travel benefits

    Cons

    Small Company, no room for advancement.

    Advice to ManagementAdvice

    Not a lot of Female Leadership

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Not what I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concierge Agent  in  Orlando, FL
    Former Employee - Concierge Agent in Orlando, FL

    I worked at Hilton Grand Vacations full-time for more than a year

    Pros

    You are able to build great relationships with your team, the pay for this department was not so bad, they offer great hotel perks and advancement is possible.

    Cons

    The rules are always changing, management does not treat everyone fairly. Management is great at picking and choosing when they want to enforce rules. As far as i'm concerned my department was the best all other departments have very low pay, micromanagement, most employees are scrambling to get out of there!

    Advice to ManagementAdvice

    Treat employees with respect and fairness!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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