Hilton Grand Vacations

www.hiltongrandvacations.com
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Employee Reviews

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  1. 2 people found this helpful  

    Liesss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care in Orlando, FL
    Current Employee - Customer Care in Orlando, FL

    I have been working at Hilton Grand Vacations full-time (less than a year)

    Pros

    Evening shift, have most of the day to yourself, nice break room.

    Cons

    Everything else. Horrible management. No job security

    Advice to ManagementAdvice

    Idc about company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great - only if management likes you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Grand Vacations

    Pros

    Quick to build up pto time (good luck getting time off)

    Cons

    Unappreciated of team members who work OT all the time
    Quick to blame others - no ownership

    Advice to ManagementAdvice

    Own up to your mistakes - don't blame people who have no control of them. Follow through and explain decisions. Treat everyone the same even if they are not on a comp plan.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Good company, decent pay, tedious work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound/Call Transfer Sales Agent in Orlando, FL
    Current Employee - Inbound/Call Transfer Sales Agent in Orlando, FL

    I have been working at Hilton Grand Vacations full-time (less than a year)

    Pros

    Most of the management is fun, fair and easy to work with, diverse personalities. Fun sales contest almost daily, spiffs, overall nice people. You can make a good income if you stick with it and enjoy sales. Plenty of vacation time and great discounts on hotels!

    Cons

    Loud music and Pep Rallies make it hard to focus and hear. A few difficult managers in the bunch.

    Advice to ManagementAdvice

    Improve the atmosphere by reducing the nicee

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    No one said the job was seasonal.
    Worked as a Vacation Advisor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Advisor in Las Vegas, NV
    Former Employee - Vacation Advisor in Las Vegas, NV

    I worked at Hilton Grand Vacations full-time (less than a year)

    Pros

    Great pay, learned a lot from coworkers and superiors, free lunches, nice eye candy, loved most coworkers.

    Cons

    Job is seasonal.
    Management does not tell staff important changes to packages.
    They need to update/change their contacts.
    Dirty workstations.
    Obvious favoritism.
    This job will eventually crush your soul and spirit, so good luck!

    Advice to ManagementAdvice

    Tell all your staff new rules, New policy, New changes to anything and everything related to us and the customer. Get new contacts to call.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Outstanding work environment. HGVC offers the fairest and most flexible vacation ownership program in the market today.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Orlando, FL
    Current Employee - Sales Representative in Orlando, FL

    I have been working at Hilton Grand Vacations

    Pros

    Fantastic product. The HGVC product is the best in vacation ownership in the market today.

    Cons

    The tours or clients are not qualified to buy such an elite product.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Team Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Grand Vacations full-time

    Pros

    Hourly wage, commission, less turnover, clean environment

    Cons

    Promotion opportunities, marketing vs hotel industry.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in Orlando, FL
    Current Employee - Direct Sales Representative in Orlando, FL

    I have been working at Hilton Grand Vacations full-time (more than a year)

    Pros

    Great management and excellent name .

    Cons

    Feast or famine but that is any sales based position .

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Terrible Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Administrative in Orlando, FL
    Former Employee - Sales Administrative in Orlando, FL

    I worked at Hilton Grand Vacations full-time (less than a year)

    Pros

    Rewards, vacations at different places, including free resort stays

    Cons

    Late and Mid Day shifts, pressure for sales, very high turn over

    Advice to ManagementAdvice

    I think Hilton should hire people who actually have a clue as to how training employees should work. I believe I would have worked there longer if it weren't about favorites and actually doing your job. I was only a sales admin, and I had to work the same hours as the sales team, and they wouldn't let me transfer to a different department.

    Doesn't Recommend
  10.  

    The pay was good for a call center, work was easy. But leaders were clueless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Orlando, FL
    Former Employee - Customer Service Representative in Orlando, FL

    I worked at Hilton Grand Vacations full-time (more than a year)

    Pros

    I made alot of friends here. There is often opportunity for alot of overtime. The spiffs in addition to hourly pay was really good considering the easy of the job. Relaxed and fun atmosphere.

    Cons

    The managers were clueless, knew how nothing worked. Put alot on the team leads, so escalated calls,(there were many) didn't get escalated just switched around by other agents and team leads. A couple of the managers were very condescending, and had no social skills whatsoever.

    Advice to ManagementAdvice

    Fire yourselves. The agents and team leads run that office.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    nice work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Transfer Representative in Orlando, FL
    Former Employee - Inbound Transfer Representative in Orlando, FL

    I worked at Hilton Grand Vacations full-time

    Pros

    good teamwork, most are friendly

    Cons

    monotonous. Be sure you really like sales because that is all youll be doing behind a desk and constantly on a phone 7 hours a day.

    Recommends
    Positive Outlook
    Approves of CEO

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