Hilton Worldwide Reviews in Chicago, IL

Updated March 12, 2014
Updated March 12, 2014
701 Reviews

3.5
701 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
307 Ratings

Review Highlights

Pros
  • if you enjoy travelling, the team member travel plan is awesome (in 22 reviews)

  • Good benefits such as discount room rates and employment growth (in 27 reviews)


Cons
  • There was not an appropriate work/life balance - especially for contractors (in 22 reviews)

  • long hours - large events can be difficult to work with (in 33 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Solid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender  in  Chicago, IL
    Current Employee - Bartender in Chicago, IL

    I have been working at Hilton Worldwide full-time for more than 3 years

    Pros

    You can get a discounted stay in all Hilton Hotels Free in the US

    Cons

    Changing schedule and working on weekends.

    Advice to ManagementAdvice

    Ask the staff what they need

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great start if you want to have a career in the hospitality industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bell Person  in  Chicago, IL
    Current Employee - Bell Person in Chicago, IL

    I have been working at Hilton Worldwide full-time for more than 3 years

    Pros

    HILTON ROOM RATES!. Opportunity for advancement, being part of such enormous hilton family, Feeling empowered, meeting guest is an honor

    Cons

    Management crappy, Hilton Policies, Pay is below competitive, You work more than your compensated for.

    Advice to ManagementAdvice

    Be more caring! We are only human. Also, the more im paid the more i'll give the job all that i have.

    Negative Outlook
    No opinion of CEO
  3.  

    unprofessional staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk  in  Chicago, IL
    Former Employee - Front Desk in Chicago, IL

    I worked at Hilton Worldwide full-time for less than a year

    Pros

    good hotel discount and free lunches
    uniform provided
    networking with upper class people

    Cons

    unprofessional staff, terrible hours, giddy & delightful to mean people. ridiculous rule book- only some people had to follow it- noticed high turnover and realized all the signs soon into the position

    Advice to ManagementAdvice

    upper management was rude and unfair. they played favorites and talk negatively behind staff's back

    Doesn't Recommend
    Negative Outlook
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  5.  

    Decent money when scheduled; Old facility and a franchised Hilton owned by a company that mismanages it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Server  in  Bloomingdale, IL
    Former Employee - Banquet Server in Bloomingdale, IL

    I worked at Hilton Worldwide part-time for more than 3 years

    Pros

    You can make decent money as a server, especially over the summer. I liked most of the people I worked with, including my managers.

    Cons

    When it's slow, though, you don't get scheduled much, and seniority plays a huge role in scheduling. It's a Hilton in name only. The hotel is franchised and is actually owned by First Hospitality Group. They own a number of different hotels in the Chicagoland area. Their overall management of the facility could use quite a bit of work.

    Recommends
    Neutral Outlook
  6.  

    I like working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Evanston, IL
    Current Employee - Server in Evanston, IL

    I have been working at Hilton Worldwide full-time for more than 5 years

    Pros

    You get to meet interesting people on a daily

    Cons

    The people can also be a bit much

    Advice to ManagementAdvice

    Learn more about what your employees do.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    It was a terrible, time-consuming, and demanding job. Overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Chicago, IL
    Former Employee - Front Desk Agent in Chicago, IL

    I worked at Hilton Worldwide full-time for less than a year

    Pros

    Great benefits. Excellent Food. Very clean establishment. Pay isn't too shabby. Great for experience.

    Cons

    Management is absolutely abhorrent. The equipment is old and outdated. Its know what you know its who you know. They expect you to work WELL beyond the hours of your shift and get upset if you can't for some reason. It's basically MODERN day slavery. The hours are TERRIBLE! The people that work there are lazy and confrontational. A lot of the union workers were lazy, crabby, and complained incessantly. I cried nearly 3 times just WITHIN my training period because they managers constantly try to put their workers down instead of uplifting them. If you make a MENIAL mistake and I mean MENIAL they act as though you've committed some grievous sin.

    Advice to ManagementAdvice

    Where to begin? First you should start by HIRING more workers and stop working people to the bone. Do the words labor laws mean anything to you? Secondly, you need to hire more ADEQUATE managers. The managers were lazy, misinformed, and got annoyed when ever they were actually asked to do their job. One of your managers told me they didn't feel like handling a customer that asked specifically for them, HOW DOES that work ? Last please stop with all the BLATANT nepotism! Us workers should be treated based off our performance and not off WHO we know!smh ! ugh disgusting

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Representative  in  Chicago, IL
    Former Employee - Guest Service Representative in Chicago, IL

    I worked at Hilton Worldwide full-time for more than a year

    Pros

    -young staff
    -great starting position for hospitality

    Cons

    no room for growth within the company

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great place to work and advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Convention Services Manager  in  Chicago, IL
    Current Employee - Convention Services Manager in Chicago, IL

    I have been working at Hilton Worldwide full-time for more than a year

    Pros

    Wonderful vacation, sick time leave benefits, fair salary. Discount rates

    Cons

    My position (salary) had a lot of overtime hours

    Advice to ManagementAdvice

    Get to know employees better

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Worse Chef's Job Ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Hilton Worldwide

    Pros

    Leading brand name looks good on resume

    Cons

    Union kitchen, jack ass F&B department, zero support ex. mangers

    Advice to ManagementAdvice

    Pay more for better talent!

    Doesn't Recommend
    No opinion of CEO
  11.  

    management not so good at local

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server  in  Chicago, IL
    Current Employee - Server in Chicago, IL

    I have been working at Hilton Worldwide

    Pros

    They do have a wonderful team member benefit of reduced price for hotel stays inside of their brand and it also includes a family and friends benefit as well.

    Cons

    Inconsistencies throughout management. Management need to actually do their work instead of pawning it off of regular staff to do mangement job, again I am speaking at a local level

    Recommends
    No opinion of CEO

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