Hilton Worldwide

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Hilton Worldwide Reviews in Chicago, IL

Updated Mar 12, 2014
All Employees Current Employees Only

2.7 15 reviews

80% Approve of the CEO

Hilton Worldwide President and CEO Christopher Nassetta

Christopher Nassetta

(5 ratings)

62% of employees recommend this company to a friend

Review Highlights

Pros
  • if you enjoy travelling, the team member travel plan is awesome(in 22 reviews)

  • Good benefits such as discount room rates and employment growth(in 27 reviews)


Cons
  • There was not an appropriate work/life balance - especially for contractors(in 21 reviews)

  • long hours - large events can be difficult to work with(in 33 reviews)

15 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    Decent money when scheduled; Old facility and a franchised Hilton owned by a company that mismanages it.

    Banquet Server (Former Employee) Bloomingdale, IL

    ProsYou can make decent money as a server, especially over the summer. I liked most of the people I worked with, including my managers.

    ConsWhen it's slow, though, you don't get scheduled much, and seniority plays a huge role in scheduling. It's a Hilton in name only. The hotel is franchised and is actually owned by First Hospitality Group. They own a number of different hotels in the Chicagoland area. Their overall management of the facility could use quite a bit of work.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Great start if you want to have a career in the hospitality industry

    Bell Person (Current Employee) Chicago, IL

    ProsHILTON ROOM RATES!. Opportunity for advancement, being part of such enormous hilton family, Feeling empowered, meeting guest is an honor

    ConsManagement crappy, Hilton Policies, Pay is below competitive, You work more than your compensated for.

    Advice to Senior ManagementBe more caring! We are only human. Also, the more im paid the more i'll give the job all that i have.

    – I'm not optimistic about the outlook for this company

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    unprofessional staff

    Front Desk (Former Employee) Chicago, IL

    Prosgood hotel discount and free lunches
    uniform provided
    networking with upper class people

    Consunprofessional staff, terrible hours, giddy & delightful to mean people. ridiculous rule book- only some people had to follow it- noticed high turnover and realized all the signs soon into the position

    Advice to Senior Managementupper management was rude and unfair. they played favorites and talk negatively behind staff's back

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    I like working here

    Server (Current Employee) Evanston, IL

    ProsYou get to meet interesting people on a daily

    ConsThe people can also be a bit much

    Advice to Senior ManagementLearn more about what your employees do.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    It was a terrible, time-consuming, and demanding job. Overworked and underpaid

    Front Desk Agent (Former Employee) Chicago, IL

    ProsGreat benefits. Excellent Food. Very clean establishment. Pay isn't too shabby. Great for experience.

    ConsManagement is absolutely abhorrent. The equipment is old and outdated. Its know what you know its who you know. They expect you to work WELL beyond the hours of your shift and get upset if you can't for some reason. It's basically MODERN day slavery. The hours are TERRIBLE! The people that work there are lazy and confrontational. A lot of the union workers were lazy, crabby, and complained incessantly. I cried nearly 3 times just WITHIN my training period because they managers constantly try to put their workers down instead of uplifting them. If you make a MENIAL mistake and I mean MENIAL they act as though you've committed some grievous sin.

    Advice to Senior ManagementWhere to begin? First you should start by HIRING more workers and stop working people to the bone. Do the words labor laws mean anything to you? Secondly, you need to hire more ADEQUATE managers. The managers were lazy, misinformed, and got annoyed when ever they were actually asked to do their job. One of your managers told me they didn't feel like handling a customer that asked specifically for them, HOW DOES that work ? Last please stop with all the BLATANT nepotism! Us workers should be treated based off our performance and not off WHO we know!smh ! ugh disgusting

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Solid

    Bartender (Current Employee) Chicago, IL

    ProsYou can get a discounted stay in all Hilton Hotels Free in the US

    ConsChanging schedule and working on weekends.

    Advice to Senior ManagementAsk the staff what they need

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Alright

    Guest Service Representative (Former Employee) Chicago, IL

    Pros-young staff
    -great starting position for hospitality

    Consno room for growth within the company

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Great place to work and advance

    Convention Services Manager (Current Employee) Chicago, IL

    ProsWonderful vacation, sick time leave benefits, fair salary. Discount rates

    ConsMy position (salary) had a lot of overtime hours

    Advice to Senior ManagementGet to know employees better

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    Worse Chef's Job Ever!

    Anonymous Employee (Former Employee) Chicago, IL

    ProsLeading brand name looks good on resume

    ConsUnion kitchen, jack ass F&B department, zero support ex. mangers

    Advice to Senior ManagementPay more for better talent!

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    management not so good at local

    Server (Current Employee) Chicago, IL

    ProsThey do have a wonderful team member benefit of reduced price for hotel stays inside of their brand and it also includes a family and friends benefit as well.

    ConsInconsistencies throughout management. Management need to actually do their work instead of pawning it off of regular staff to do mangement job, again I am speaking at a local level

    Yes, I would recommend this company to a friend

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