Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com

Hilton Worldwide Reviews in Chicago, IL

Updated December 10, 2014
Updated December 10, 2014
808 Reviews
3.5
808 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
352 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • long hours and advancement can take time depending on the management company (in 38 reviews)

More Highlights

22 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Overall positive work environment, with room for improvement on payback benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in Chicago, IL
    Current Employee - Guest Service Agent in Chicago, IL

    I have been working at Hilton Worldwide

    Pros

    Fellow employees are easy to work with and culture is fairly relaxed. Management cares and is involved without micromanaging.

    Cons

    Sales teams can be a bit arrogant, and the employee travel discount program is pretty lacking. Health insurance costs should be lower for a company this size. Hotels seem slow to embrace new technology.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Hilton Worldwide is ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Office Supervisor in Chicago, IL
    Current Employee - Front Office Supervisor in Chicago, IL

    I have been working at Hilton Worldwide full-time (less than an year)

    Pros

    Great company values and growth potential.

    Cons

    Since being acquired by Blackstone they are very tight with employee rates.

    Advice to ManagementAdvice

    N/A

  3.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - N/A in Oak Lawn, IL
    Current Employee - N/A in Oak Lawn, IL

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    Great benefits, paid holidays, pay

    Cons

    No life!! Too much drama

    Advice to ManagementAdvice

    Give people their requested days off.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Team lead of front desk operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Des Plaines, IL
    Current Employee - Front Desk Agent in Des Plaines, IL

    I have been working at Hilton Worldwide full-time (less than an year)

    Pros

    training, moral, environment, opportunities, management,

    Cons

    compensation, salary, long hours, benefits, time

    Advice to ManagementAdvice

    More development

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    No work/life balance for very meager compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Restaurant Manager in Chicago, IL
    Former Employee - Assistant Restaurant Manager in Chicago, IL

    I worked at Hilton Worldwide full-time (less than an year)

    Pros

    Worked with some nice people, Hilton employee perks (that would have been great if you ever actually were allowed to take time off), great 401k package and full benefits.

    Cons

    terrible hours, compensation, time-off policies, having less respect and benefits than the employees you are managing (unionized), lack of control, lack of opportunities to move up. The hours (between 10-12 a day, and 5-6 days a week) sometimes ran into each other, where you would be working 3pm–2am, take a nap at the hotel, then open the restaurants at 6am and work until 3pm again. No consideration given in either compensation or future requests for time off.

    Advice to ManagementAdvice

    Management in the food and beverage department were an absolute mess. The Director ended up resigning after doing such a poor job. My immediate superior was excellent and totally got it, but the upper management above him were not able to ever get anything done. Most of the time they would say that they would fight for something on our (the managers) behalf and then completely go back on it the minute they were in front of their superior.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Overall, Hilton is a good company to work for, if you're not concerned about how much money you make.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Chicago, IL
    Former Employee - Sales Manager in Chicago, IL

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    Hilton has great benefits and the employee travel program is probably one of the best. You are able to get free rooms, if the hotel you choose is owned and managed.

    Cons

    I don't feel like they pay enough for the amount of work that you do. The turnover rate is very high.

    Advice to ManagementAdvice

    Be willing to compensate people for what they are worth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Banquet Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Server in Chicago, IL
    Former Employee - Banquet Server in Chicago, IL

    I worked at Hilton Worldwide part-time (more than an year)

    Pros

    Pays well, free food in the cafeteria, uniforms are laundered. Generous training and travel benefits.

    Cons

    This job payed well, but if you're not tight with the right people, you won't get the best paying parties. Pay is gratuity based and the pool is controlled by a few people and the manager. If you are not Latin and willing to work 24/7 without food or a break, you will be branded, not a hard worker. Be prepared to work illegal hours at this joint. If you're lucky they'll give you a room to sleep over because your next shift is in 5 hours! Or, not, you can just sleep in a chair in the cafeteria! If you're unavailable for one second, you'll be dropped from the schedule. Be aware that there are periods that there is no work at all, so you'll need another job, but you better be right there waiting by the phone in case the Conrad calls!

    You will not eat well, sleep well and when you gain weight or your hair falls out you'll be shamed for not looking your best!

    I would not put this place on my resume because they have no respect for the law and would say anything beyond the standard legal answers in an employee reference. This was a total waste of two years of my life in a job where I lost tons of self esteem and I can't get that time or self worth back. Don't waste you life working for the Conrad unless this company can reassure you that management has changed since 2011.

    I'm a hard worker and never shy about taking on as much as I can, but this place took way too much of my soul. I certainly hope things have changed.

    Advice to ManagementAdvice

    Address the problems in Banquets. Make sure your managers care enough to provide a decent work/life balance. Maybe, some managers need more training in how to make a schedule that allows people a legal amount of rest? Create a diverse workforce where it's not shameful to be white or not the perfect size (I hate to have to say that, I really do). Good luck and I hope you're listening Hilton.

    Doesn't Recommend
  9.  

    unprofessional staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk in Chicago, IL
    Former Employee - Front Desk in Chicago, IL

    I worked at Hilton Worldwide full-time (less than an year)

    Pros

    good hotel discount and free lunches
    uniform provided
    networking with upper class people

    Cons

    unprofessional staff, terrible hours, giddy & delightful to mean people. ridiculous rule book- only some people had to follow it- noticed high turnover and realized all the signs soon into the position

    Advice to ManagementAdvice

    upper management was rude and unfair. they played favorites and talk negatively behind staff's back

    Doesn't Recommend
    Negative Outlook
  10.  

    Great start if you want to have a career in the hospitality industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bell Person in Chicago, IL
    Current Employee - Bell Person in Chicago, IL

    I have been working at Hilton Worldwide full-time (more than 3 years)

    Pros

    HILTON ROOM RATES!. Opportunity for advancement, being part of such enormous hilton family, Feeling empowered, meeting guest is an honor

    Cons

    Management crappy, Hilton Policies, Pay is below competitive, You work more than your compensated for.

    Advice to ManagementAdvice

    Be more caring! We are only human. Also, the more im paid the more i'll give the job all that i have.

    Negative Outlook
    No opinion of CEO
  11.  

    Decent money when scheduled; Old facility and a franchised Hilton owned by a company that mismanages it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Server in Bloomingdale, IL
    Former Employee - Banquet Server in Bloomingdale, IL

    I worked at Hilton Worldwide part-time (more than 3 years)

    Pros

    You can make decent money as a server, especially over the summer. I liked most of the people I worked with, including my managers.

    Cons

    When it's slow, though, you don't get scheduled much, and seniority plays a huge role in scheduling. It's a Hilton in name only. The hotel is franchised and is actually owned by First Hospitality Group. They own a number of different hotels in the Chicagoland area. Their overall management of the facility could use quite a bit of work.

    Recommends
    Neutral Outlook

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