Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com
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Hilton Worldwide Reviews in Dallas, TX

Updated August 5, 2014
Updated August 5, 2014
701 Reviews
3.5
701 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
313 Ratings

Review Highlights

Pros
  • if you enjoy travelling, the team member travel plan is awesome (in 22 reviews)

  • Good benefits such as discount room rates and employment growth (in 27 reviews)


Cons
  • There was not an appropriate work/life balance - especially for contractors (in 22 reviews)

  • long hours - large events can be difficult to work with (in 33 reviews)

More Highlights

28 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Enjoyed meeting new people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Dallas, TX
    Former Employee - Sales Manager in Dallas, TX

    I worked at Hilton Worldwide full-time for more than 10 years

    Pros

    They advanced me to Manager of Gift Shop with in two years.

    Cons

    Steady all year,some good people[some bad]overall great.

    Advice to ManagementAdvice

    Compensation needs attention,managers need to show how to,when an employee makes a mistake.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Reconsider the service industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Associate  in  Dallas, TX
    Current Employee - Guest Service Associate in Dallas, TX

    I have been working at Hilton Worldwide full-time for less than a year

    Pros

    OnQ is a very good Property Management System and easy to use.

    Cons

    Working for Hilton was the goal I had while I worked front desk at a low budget independent property for many years. The hospitality industry will most likely make you hate people. Hilton was sadly no better. Low pay (around $10 with experience) for a lot of headache and stress. Standing all day, being busy juggling phones and dealing with cranky travelers who often yell and complain is no way to live. I had to get out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Management will beat you down

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Sales Specialist  in  Dallas, TX
    Current Employee - Reservations Sales Specialist in Dallas, TX

    I have been working at Hilton Worldwide part-time for more than 5 years

    Pros

    This could be a great company to work for,

    Cons

    So true what the other poster stated, you are micromanaged to death here, they will beat you down telling you every little wrong thing you do on a daily basis, rarely do you get praise for all the positives you do.

    Advice to ManagementAdvice

    Show a little faith and trust in your employees, they are not idiots. No wonder there is such a huge turnover.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Meeting new people from all over the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Dallas, TX
    Former Employee - Manager in Dallas, TX

    I worked at Hilton Worldwide full-time for more than 10 years

    Pros

    Friendly employees,with friendly advice,helping each other

    Cons

    customer satisfaction,helping them with every thing,so they can come back.

    Advice to ManagementAdvice

    Friendly to all staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ECommerce Manager  in  Dallas, TX
    Former Employee - ECommerce Manager in Dallas, TX

    I worked at Hilton Worldwide full-time for more than a year

    Pros

    large company with many employee perks

    Cons

    culture of adequacy....not looking to make real change as it is organized with a fiefdom mentality where all are too afraid to make a mistake.

    Advice to ManagementAdvice

    Listen to the employees that have real experience and not execs with newsletter educations in the digital space

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    GREAT LEARNING EXPERIENCE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Analyst  in  Dallas, TX
    Former Employee - Content Analyst in Dallas, TX

    I worked at Hilton Worldwide full-time for more than 3 years

    Pros

    Hilton Worldwide was a great company to work for to gain initial experience.

    Cons

    The pay was extremely low compared to the market.

    Advice to ManagementAdvice

    Pay more and you will retain more talent.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    eCommerce Manager, Edge Fund

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ECommerce Manager  in  Dallas, TX
    Former Employee - ECommerce Manager in Dallas, TX

    I worked at Hilton Worldwide full-time for less than a year

    Pros

    Hotel discounts, well known brand, good city, good location, good benefits, friendly peers, covered parking, snack area, vending machine, water fountain

    Cons

    Extremely high turnover, poor training, unusual workloads (portfolios of 30+ hotels), mismatch hiring (e.g. they hire strategists and place them in analytical roles), unclear departmental divisions, busy work for the sake of busy work (endless checklists, audits, etc), inexperienced people managers

    Advice to ManagementAdvice

    Are you a ninja master at placing checks in checkboxes? Are you passionate about copying and pasting text, uploading images, and correcting spelling? Do you love pulling reports and creating graphs, leaving the meaningful work to other people? If you answered yes to all three, than this is the job for you!

    Hilton's eCommerce department didn't hire people like the above when I was there. Instead, they hired seasoned professionals from Fortune 500 companies and digital ad agencies, with backgrounds in strategic digital marketing, and placed them in predominately administrative and highly mundane eComm Manager roles. Not a good fit.

    We were assigned portfolios consisting of dozens of hotels (mostly motels), and we were expected to conduct endless audits, pull endless reports, and fill out endless checklists that constituted our day-to-day responsibilities - all day, every day. Additionally, we were responsible for website maintenance (swapping out promos, correcting spelling, etc). It appears things haven't changed. The average tenure of eCommerce Managers is currently around 1 year before leaving the company. High turnover = unhappy employees.

    They should consider only hiring individuals with hospitality backgrounds and specifically individuals from Revenue Management. The roles are very similar - analyzing data and conducting root cause analysis for assigned hotels (but from an online perspective and with the added layer of audits, checklists and website maintenance...and more audits and checklists).

    Actual online strategy/execution is managed by other teams (Demand Generation, Search, Social, etc.).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ass Front Office Manager  in  Dallas, TX
    Current Employee - Ass Front Office Manager in Dallas, TX

    I have been working at Hilton Worldwide full-time for more than 3 years

    Pros

    Lots of upward movement to progress

    Cons

    Low compensation for starting employees

    Advice to ManagementAdvice

    Pay more and keep up the Hilton Values

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Lots of fun, lots of options and lots of opportunities to grow with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Specialist  in  Dallas, TX
    Current Employee - Reservation Sales Specialist in Dallas, TX

    I have been working at Hilton Worldwide full-time for more than a year

    Pros

    The benefits!!!! Free or low cost hotel stays, worldwide opportunities to work/travel, and cost effective insurance.

    Cons

    Working with technology that sometimes has a negative impact on performance and customer service.

    Advice to ManagementAdvice

    Schedule upgrades and maintainance after 2am Central Time.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Solid company with a couple departmental issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Hilton Worldwide full-time for more than a year

    Pros

    Hilton takes pretty good care of their people; salaries are fair, benefits are good, and PTO is more than adequate. People seem to get from their jobs there (both in terms of promotion and retention) what they put into them, which isn't the case everywhere. Expectations for performance have been high but not unreasonable, in my experience. This is a good place to work.

    Cons

    At least on the eCommerce side, getting meaningful things done can be frustrating, since you're not only having to get buy-in from 10 brands, but also dealing with a number of territorial departments that don't want to share their toys. The department also can't seem to figure out what it wants to be or what its goals are, which can leave employees wondering if they are there to provide customer service to hotels, improve the websites, or drive revenue. It's a fairly young department so this will mostly likely get better, but there are currently growing pains.

    Recommends
    Positive Outlook
    Approves of CEO

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