Hilton Worldwide Reviews

Updated June 14, 2015
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2.5
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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
20 Ratings

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits that sums that up (in 38 reviews)

Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • hard working long hours expected (in 38 reviews)

More Pros and Cons

34 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (3)

    A truly great company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant General Manager in Dallas, TX
    Current Employee - Restaurant General Manager in Dallas, TX

    I have been working at Hilton Worldwide full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They empower the Team Members to resolve guest issues with no repercussions.
    Your entire work experience is about the Guests and making the Team Members enjoy their job so that the guests will enjoy their experience.

    Cons

    I've been in this business for a long time and I've never been treated better in my professional career.

    Advice to Management

    Thank you for the opportunities!


  2. Location Location Location (5 Star Hotel)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Dallas, TX
    Current Employee - Front Desk Agent in Dallas, TX

    I have been working at Hilton Worldwide full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Friendly Coworkers, Overtime, Advancement Opportunity,

    Cons

    Inconsistency, Understaffed, Public can be harsh, Little Motivation, Hypocrisy, Too much office politics


  3. Hilton Home reservationist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Hilton Worldwide full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Fun training. can work at home at your own hours.

    Cons

    Training fun, but not what needed on computers. did not talk about pay until hired. Work a lot and computer service from Hilton not always working and they would blame you, unfair. Some people already quit in about a month. It was not what was expected for a lot of people. You have to account for every second. if you go to the bathroom, only two times allowed at a certain time , you have to log off and on, very stressful. Instructions very nice, but not always truthful.

    Advice to Management

    Be honest!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Sales Specialist in Dallas, TX
    Current Employee - Reservation Sales Specialist in Dallas, TX

    I have been working at Hilton Worldwide part-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great Benefits, own boss, work from home

    Cons

    You are replaceable and they let you know it...

    Advice to Management

    Be more personable


  6. Helpful (4)

    Nightmare on Hilton Street

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager - Web Development Team in Dallas, TX
    Former Employee - Manager - Web Development Team in Dallas, TX

    I worked at Hilton Worldwide

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get a lot of PTO

    Cons

    Can we say BULLY Tactics. Lets start with Director and VP level leadership. The director and VP level management is immature and unprofessional. Working for Hilton I felt like I was in high school again. If you are not apart of the clique you are out. The leadership provides little vision and no support. They create a culture of discord and disrespect. I have never seen a group like this. Everyone there treated me like crap and I never truly got an opportunity to thrive. Also, they work in silos and never come together as a team. There is a lot of finger pointing and throwing each other under the bus. Now the work, I have not seen a single project go out effectively, this is due to not working together. I forgot to mention they lead by fear and not respect.. It was a Nightmare. I will never work for Hilton again.. Also not open to new people coming in.. If you have not been with the group for 10 to 15 years, start kissing up.. only way to survive

    Advice to Management

    Get rid of your VP and Director level leadership and start all over again.


  7. Tons of promise but no hope

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Specialist in Dallas, TX
    Former Employee - Reservation Sales Specialist in Dallas, TX

    I worked at Hilton Worldwide

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Being employed in a tough job market and working from home.

    Cons

    low pay, long hours, horrible compensation plan, training that was as close to a waste of time i've ever been in. the chances of you being able to use your discount at a hotel are lower then your chances of hitting the lottery. you most provide computer, pay for phone, pay for chair, desk, internet connection. Waste of time when on your first day of training they demand an on the spot drug test as well as a photo to prove you have a nice work space but are not willing to spend a dime towards theses requirements.

    Advice to Management

    stop making it a revolving door and build a strong team


  8. Not good for anyone who doesn't fit neatly into Hilton's limited definition of a good employee.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Coordinator in Dallas, TX
    Former Employee - Customer Care Coordinator in Dallas, TX

    I worked at Hilton Worldwide full-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good travel benefits, ability to work at home.

    Cons

    Limited ability to get time off. Difficult to change schedules. Makes you feel like you've lost control of your own life. Employees who think outside the box--even when it is to the advantage of the company--are discouraged. Tools for further empowerment are repeatedly promised, but they are the proverbial pot at the end of the rainbow.

    Advice to Management

    Recognize employees who have a great deal to offer, even if they do not fit into your precise metrics. Management needs to do more than talk the talk; it needs to start walking, too. Management preaches customer service, but it always gets down to the bottom line, which the last time I checked was at a pretty healthy level.


  9. No Development in the "Development Coach", job is to let the resv. know only what they do wrong, not motivating at all

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Work From Home in Dallas, TX
    Current Employee - Reservations Work From Home in Dallas, TX

    I have been working at Hilton Worldwide part-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Flexibility in hours, Hotel discounts, work from home, Dallas Reservations.

    Cons

    Not motivating at all, all you hear is what your doing wrong every time you hear from supervisor or "DC", monthly bonus is almost impossible and depends on luck of the calls not your actions. I lost my job due to being sick and running out of emergency time. The dc was out to get rid of me and found a loop of 3 write ups/yr. I had one month out of 56 that I did not meet the 95% attendance and lost my job.

    Advice to Management

    Get rid of the old timers with narrow views that truly do not want to coach employees or develope them, I was never developed. Dc's have way to much subjectivity on evaluating an employees.


  10. Helpful (2)

    Reconsider the service industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Associate in Dallas, TX
    Current Employee - Guest Service Associate in Dallas, TX

    I have been working at Hilton Worldwide full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    OnQ is a very good Property Management System and easy to use.

    Cons

    Working for Hilton was the goal I had while I worked front desk at a low budget independent property for many years. The hospitality industry will most likely make you hate people. Hilton was sadly no better. Low pay (around $10 with experience) for a lot of headache and stress. Standing all day, being busy juggling phones and dealing with cranky travelers who often yell and complain is no way to live. I had to get out.


  11. Helpful (1)

    Management will beat you down

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Sales Specialist in Dallas, TX
    Current Employee - Reservations Sales Specialist in Dallas, TX

    I have been working at Hilton Worldwide part-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    This could be a great company to work for,

    Cons

    So true what the other poster stated, you are micromanaged to death here, they will beat you down telling you every little wrong thing you do on a daily basis, rarely do you get praise for all the positives you do.

    Advice to Management

    Show a little faith and trust in your employees, they are not idiots. No wonder there is such a huge turnover.



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