Hilton Worldwide

www.hiltonworldwide.com
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Hilton Worldwide Reviews in Dallas, TX

Updated December 25, 2014
Updated December 25, 2014
29 Reviews
2.4
29 Reviews
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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
29 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • long hours and advancement can take time depending on the management company (in 38 reviews)

More Highlights

29 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    GREAT LEARNING EXPERIENCE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Analyst in Dallas, TX
    Former Employee - Content Analyst in Dallas, TX

    I worked at Hilton Worldwide full-time (more than 3 years)

    Pros

    Hilton Worldwide was a great company to work for to gain initial experience.

    Cons

    The pay was extremely low compared to the market.

    Advice to ManagementAdvice

    Pay more and you will retain more talent.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Tons of promise but no hope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Specialist in Dallas, TX
    Former Employee - Reservation Sales Specialist in Dallas, TX

    I worked at Hilton Worldwide

    Pros

    Being employed in a tough job market and working from home.

    Cons

    low pay, long hours, horrible compensation plan, training that was as close to a waste of time i've ever been in. the chances of you being able to use your discount at a hotel are lower then your chances of hitting the lottery. you most provide computer, pay for phone, pay for chair, desk, internet connection. Waste of time when on your first day of training they demand an on the spot drug test as well as a photo to prove you have a nice work space but are not willing to spend a dime towards theses requirements.

    Advice to ManagementAdvice

    stop making it a revolving door and build a strong team

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Not good for anyone who doesn't fit neatly into Hilton's limited definition of a good employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Coordinator in Dallas, TX
    Former Employee - Customer Care Coordinator in Dallas, TX

    I worked at Hilton Worldwide full-time (more than 3 years)

    Pros

    Good travel benefits, ability to work at home.

    Cons

    Limited ability to get time off. Difficult to change schedules. Makes you feel like you've lost control of your own life. Employees who think outside the box--even when it is to the advantage of the company--are discouraged. Tools for further empowerment are repeatedly promised, but they are the proverbial pot at the end of the rainbow.

    Advice to ManagementAdvice

    Recognize employees who have a great deal to offer, even if they do not fit into your precise metrics. Management needs to do more than talk the talk; it needs to start walking, too. Management preaches customer service, but it always gets down to the bottom line, which the last time I checked was at a pretty healthy level.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    No Development in the "Development Coach", job is to let the resv. know only what they do wrong, not motivating at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Work From Home in Dallas, TX
    Current Employee - Reservations Work From Home in Dallas, TX

    I have been working at Hilton Worldwide part-time (more than a year)

    Pros

    Flexibility in hours, Hotel discounts, work from home, Dallas Reservations.

    Cons

    Not motivating at all, all you hear is what your doing wrong every time you hear from supervisor or "DC", monthly bonus is almost impossible and depends on luck of the calls not your actions. I lost my job due to being sick and running out of emergency time. The dc was out to get rid of me and found a loop of 3 write ups/yr. I had one month out of 56 that I did not meet the 95% attendance and lost my job.

    Advice to ManagementAdvice

    Get rid of the old timers with narrow views that truly do not want to coach employees or develope them, I was never developed. Dc's have way to much subjectivity on evaluating an employees.

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    Reconsider the service industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Associate in Dallas, TX
    Current Employee - Guest Service Associate in Dallas, TX

    I have been working at Hilton Worldwide full-time (less than a year)

    Pros

    OnQ is a very good Property Management System and easy to use.

    Cons

    Working for Hilton was the goal I had while I worked front desk at a low budget independent property for many years. The hospitality industry will most likely make you hate people. Hilton was sadly no better. Low pay (around $10 with experience) for a lot of headache and stress. Standing all day, being busy juggling phones and dealing with cranky travelers who often yell and complain is no way to live. I had to get out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Management will beat you down

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Sales Specialist in Dallas, TX
    Current Employee - Reservations Sales Specialist in Dallas, TX

    I have been working at Hilton Worldwide part-time (more than 5 years)

    Pros

    This could be a great company to work for,

    Cons

    So true what the other poster stated, you are micromanaged to death here, they will beat you down telling you every little wrong thing you do on a daily basis, rarely do you get praise for all the positives you do.

    Advice to ManagementAdvice

    Show a little faith and trust in your employees, they are not idiots. No wonder there is such a huge turnover.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ECommerce Manager in Dallas, TX
    Former Employee - ECommerce Manager in Dallas, TX

    I worked at Hilton Worldwide full-time (more than a year)

    Pros

    large company with many employee perks

    Cons

    culture of adequacy....not looking to make real change as it is organized with a fiefdom mentality where all are too afraid to make a mistake.

    Advice to ManagementAdvice

    Listen to the employees that have real experience and not execs with newsletter educations in the digital space

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 4 people found this helpful  

    eCommerce Manager, Edge Fund

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ECommerce Manager in Dallas, TX
    Former Employee - ECommerce Manager in Dallas, TX

    I worked at Hilton Worldwide full-time (less than a year)

    Pros

    Hotel discounts, well known brand, good city, good location, good benefits, friendly peers, covered parking, snack area, vending machine, water fountain

    Cons

    Extremely high turnover, poor training, unusual workloads (portfolios of 30+ hotels), mismatch hiring (e.g. they hire strategists and place them in analytical roles), unclear departmental divisions, busy work for the sake of busy work (endless checklists, audits, etc), inexperienced people managers

    Advice to ManagementAdvice

    Are you a ninja master at placing checks in checkboxes? Are you passionate about copying and pasting text, uploading images, and correcting spelling? Do you love pulling reports and creating graphs, leaving the meaningful work to other people? If you answered yes to all three, than this is the job for you!

    Hilton's eCommerce department didn't hire people like the above when I was there. Instead, they hired seasoned professionals from Fortune 500 companies and digital ad agencies, with backgrounds in strategic digital marketing, and placed them in predominately administrative and highly mundane eComm Manager roles. Not a good fit.

    We were assigned portfolios consisting of dozens of hotels (mostly motels), and we were expected to conduct endless audits, pull endless reports, and fill out endless checklists that constituted our day-to-day responsibilities - all day, every day. Additionally, we were responsible for website maintenance (swapping out promos, correcting spelling, etc). It appears things haven't changed. The average tenure of eCommerce Managers is currently around 1 year before leaving the company. High turnover = unhappy employees.

    They should consider only hiring individuals with hospitality backgrounds and specifically individuals from Revenue Management. The roles are very similar - analyzing data and conducting root cause analysis for assigned hotels (but from an online perspective and with the added layer of audits, checklists and website maintenance...and more audits and checklists).

    Actual online strategy/execution is managed by other teams (Demand Generation, Search, Social, etc.).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ass Front Office Manager in Dallas, TX
    Current Employee - Ass Front Office Manager in Dallas, TX

    I have been working at Hilton Worldwide full-time (more than 3 years)

    Pros

    Lots of upward movement to progress

    Cons

    Low compensation for starting employees

    Advice to ManagementAdvice

    Pay more and keep up the Hilton Values

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Lots of fun, lots of options and lots of opportunities to grow with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Specialist in Dallas, TX
    Current Employee - Reservation Sales Specialist in Dallas, TX

    I have been working at Hilton Worldwide full-time (more than a year)

    Pros

    The benefits!!!! Free or low cost hotel stays, worldwide opportunities to work/travel, and cost effective insurance.

    Cons

    Working with technology that sometimes has a negative impact on performance and customer service.

    Advice to ManagementAdvice

    Schedule upgrades and maintainance after 2am Central Time.

    Recommends
    Positive Outlook
    Approves of CEO

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