Hilton Worldwide Reviews

Updated August 30, 2015
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81 Employee Reviews

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  1. Hit & Miss!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Dallas, TX
    Current Employee - Server in Dallas, TX
    Positive Outlook

    I have been working at Hilton Worldwide part-time (Less than a year)

    Pros

    When Media at The Anatole is busy, it is really good. There is a lot of money to be made when the hotel is busy. There are also nice perks with your mobile carrier and nice room discounts.

    Cons

    Media at The Anatole doesn't get much outside business. When the hotel is below 30% there is no money to be made at Media. Half the managers are new, and the other half have been there a few years or so. For whatever reason they hate to make cuts. There is tooooo much down time for the servers there. The majority of the servers are well over 45 so they don't trust any of the servers to big sections.

    Advice to Management

    When the restaurant is slow, make cuts. Half the staff wants to go home when it is slow, and the other half would like to stay and make some money. Its a win, win. Who wants to work a shift when they have been there for over 4 hours and each server has only had 1 table? Just saying.


  2. Location Location Location (5 Star Hotel)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Dallas, TX
    Current Employee - Front Desk Agent in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton Worldwide full-time (More than a year)

    Pros

    Friendly Coworkers, Overtime, Advancement Opportunity,

    Cons

    Inconsistency, Understaffed, Public can be harsh, Little Motivation, Hypocrisy, Too much office politics


  3. Wonderful Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GUEST ASSISTANCE SPECIALIST in Carrollton, TX
    Former Employee - GUEST ASSISTANCE SPECIALIST in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The opportunity to be able to work from home was truly helpful when it came to not having to deal with the hassle of traffic.

    Cons

    Just not interacting with co-worker daily sometimes. Of course there are events that take place on the campus but it is always fun to be able to see your co-workers and be able to discuss everyday business.

    Advice to Management

    Keep up the good work


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  5. Helpful (2)

    Lots of issues in the eCommerce department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ECommerce Manager in Addison, TX
    Former Employee - ECommerce Manager in Addison, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Hilton Worldwide full-time (More than a year)

    Pros

    High pay to perform a simple job. Very much a 9-5 job that you don't need to take home. Benefits are good, especially the employee travel program perks. 5 weeks of PTO after your first year is also unbeatable.

    Cons

    Very inexperienced people in management roles leads to micromanagement and a lack of overall leadership. Inconsistencies across teams with policies and procedures such as work from home caused a lot of internal issues. The recruiters do a good job of overselling this job. eCommerce team members are just glorified account managers who talk about digital but don't actually execute on digital principles. There are not a lot of opportunities to move up and the promotions are given to those who don't necessarily have experience in those roles. The turnover is very high and the company does not do a good job of trying to retain their talent.

    Advice to Management

    Put more value on prior experience, especially in people-management and leadership roles. It will lead to less bad hires and less internal unrest amongst employees. Also, find ways to retain your talent. Tons of talent has walked away from the eCommerce department without any attempt to be retained.


  6. Helpful (9)

    Great benefits, bad communication

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Coordinator in Carrollton, TX
    Current Employee - Customer Care Coordinator in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Worldwide part-time (More than a year)

    Pros

    You get discounted and sometimes free rooms at hotels, flexible schedule, lots of pto and sick time, working from home is the best, lots of activities on site, discounts on non hilton items, many different departments to advance in, great job for stay at home parents and people in school, family members also get travel benefits.

    Cons

    Sometimes the systems don't work or kick you out mid-call which can make it hard to do your job and its very frustrating, maintenance on the website is always scheduled at a time that's very inconvenient for everyone, communication between people that work at home and people that work on site is lacking big time. Email is the main mode of communication when you work from home and sometimes it's more likely to win the lottery 10 times than it is to get a response from my boss. Policies change so often that it's hard to keep up and then we have agents telling customers outdated information. Not to mention A LOT of hotel workers aren't trained on the hhonors program so they give false info and 9 times out of 10 we're the ones that get yelled at by customers about it and we're left apologizing and trying to fix someone else's mess.

    Advice to Management

    Train hotel agents on the HHonors program and what customer care agents can and can't do. Make sure the system is as bug free as possible so work at home agents can properly do their job, otherwise just have everyone work in the office. Please roll out changes a little at a time, changing too much at once overwhelms everyone. And most importantly please please please work on better communication, especially with dc's, Theyre supposed to be there to help and guide us but it doesn't help when they ignore their emails for a month and leave us hanging with nowhere to go.


  7. Micro-manage

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Hilton Worldwide full-time (More than 5 years)

    Pros

    Nothing, nothing, nothing, nothing...oh, and did I say, nothing!

    Cons

    Lazy employees, bad attitude, lack of leadership, unprofessional. Management focuses on errors, and brings that to the forefront when it comes time for reviews, rather than focusing on one's work for the whole year. They seem to remember the bad; not the hard work people do on a day-to-day basis. When it’s time for reviews, that's when you notice how much you are appreciated - NOT! Why are people allowed to wear ear-buds in the office? When did professionalism and respect die!?!?

    Advice to Management

    Wake-up and quit allowing bad behavior, bad attitude and lack of leadership - this is the cause of constant turn-over and dissatisfied employees.


  8. Helpful (3)

    A truly great company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant General Manager in Dallas, TX
    Current Employee - Restaurant General Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Worldwide full-time (Less than a year)

    Pros

    They empower the Team Members to resolve guest issues with no repercussions. Your entire work experience is about the Guests and making the Team Members enjoy their job so that the guests will enjoy their experience.

    Cons

    I've been in this business for a long time and I've never been treated better in my professional career.

    Advice to Management

    Thank you for the opportunities!


  9. Hilton Home reservationist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Hilton Worldwide full-time

    Pros

    Fun training. can work at home at your own hours.

    Cons

    Training fun, but not what needed on computers. did not talk about pay until hired. Work a lot and computer service from Hilton not always working and they would blame you, unfair. Some people already quit in about a month. It was not what was expected for a lot of people. You have to account for every second. if you go to the bathroom, only two times allowed at a certain time , you have to log off and on, very stressful. Instructions very nice, but not always truthful.

    Advice to Management

    Be honest!


  10. I worked in Hilton Worldwide's Addison, TX corporate office and found it a great company to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Addison, TX
    Former Employee - Anonymous Employee in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton Worldwide full-time (More than 3 years)

    Pros

    Open lines of communication with all levels of management. Good benefits comparable to other companies. Ability to work from home in some cases. New(er) office in easy to access location with covered parking in parking deck.

    Cons

    Pay was not they best. If you live in Dallas and drive the tollway to work the cost can get expensive. The alternative roads add a considerable amount of driving time from Uptown to Addison.

    Advice to Management

    Consider tuition reimbursement for those wishing to return to an accredited college.


  11. Great Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Sales Specialist in Dallas, TX
    Current Employee - Reservation Sales Specialist in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton Worldwide part-time (More than 5 years)

    Pros

    Great Benefits, own boss, work from home

    Cons

    You are replaceable and they let you know it...

    Advice to Management

    Be more personable



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