Hilton Worldwide Reviews

Updated July 5, 2015
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72 Employee Reviews

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  1. Great Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Sales Specialist in Dallas, TX
    Current Employee - Reservation Sales Specialist in Dallas, TX

    I have been working at Hilton Worldwide part-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great Benefits, own boss, work from home

    Cons

    You are replaceable and they let you know it...

    Advice to Management

    Be more personable


  2. Hilton Worldwide in Addison Tx is a an office that has great Benefits, Salary, and Culture.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Specialist in Addison, TX
    Current Employee - Revenue Specialist in Addison, TX

    I have been working at Hilton Worldwide full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    One of the greatest aspects for working at Hilton Worldwide in Addison is the Office Environment and the unlimited resources that are within reach. Titles are not important and everyone chips in to make the success of the company a better performer. Training Content is wonderful. Benefits and Salary are some of the most competitive in the industry.

    Cons

    Due to the rapid growth and recently becoming a publicly traded company there have been some increasing red-tape.

    Advice to Management

    While the culture is truly amazing, there is a difference between superb friendly culture and necessity to push for performance. I would truly like to see some Mid-Level Management more involved in the active pushing of team members to perform at higher standards.


  3. Helpful (4)

    Decent Pay, Great Incentives! Work @ Home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Carrollton, TX
    Former Employee - Customer Care Specialist in Carrollton, TX

    I worked at Hilton Worldwide part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work @ Home, great hotel discounts, family-like environment

    Cons

    potential system related issues (being that you work from home)


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. RMCC-Best Company Ever!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Revenue Specialist in Addison, TX
    Former Employee - Revenue Specialist in Addison, TX

    I worked at Hilton Worldwide full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Working at Hilton's Revenue Management Consolidated Center was beyond great. So many perks and the job is fun!

    Cons

    none! everything and everyone was great.


  6. Helpful (4)

    Nightmare on Hilton Street

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager - Web Development Team in Dallas, TX
    Former Employee - Manager - Web Development Team in Dallas, TX

    I worked at Hilton Worldwide

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get a lot of PTO

    Cons

    Can we say BULLY Tactics. Lets start with Director and VP level leadership. The director and VP level management is immature and unprofessional. Working for Hilton I felt like I was in high school again. If you are not apart of the clique you are out. The leadership provides little vision and no support. They create a culture of discord and disrespect. I have never seen a group like this. Everyone there treated me like crap and I never truly got an opportunity to thrive. Also, they work in silos and never come together as a team. There is a lot of finger pointing and throwing each other under the bus. Now the work, I have not seen a single project go out effectively, this is due to not working together. I forgot to mention they lead by fear and not respect.. It was a Nightmare. I will never work for Hilton again.. Also not open to new people coming in.. If you have not been with the group for 10 to 15 years, start kissing up.. only way to survive

    Advice to Management

    Get rid of your VP and Director level leadership and start all over again.


  7. Rebuilding the Blackstone way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior BSA in Carrollton, TX
    Former Employee - Senior BSA in Carrollton, TX

    I worked at Hilton Worldwide

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Able to work autonomously. Exposure to new IT framework and tools.

    Cons

    Very siloed applications in portfolio.


  8. Helpful (2)

    Great salary/benefits, but the department needs some work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ECommerce Manager in Addison, TX
    Current Employee - ECommerce Manager in Addison, TX

    I have been working at Hilton Worldwide full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - fair compensation
    - great benefits
    - cheap travel
    - lots of leisure time during work
    - mostly great people
    - looks good on your resume

    Cons

    - directors have poor understanding of what our jobs are or how they should accurately be measured
    - lack of access to data needed to optimize our sites
    - judged on driving revenue but not given enough autonomy to make strategic decisions on how to drive thay revenue
    - hostility and distrust between senior managers and directors prevents positive change
    - portfolio sizes are too large making it difficult to adapt during times of high turnover
    - leadership let's slackers slide while overloading their good people for extended periods of time
    - yearly survey is taken, but nothing changes

    Advice to Management

    Listen to your people. We're in the trenches every day, and we want to solve the problems we're facing. You just have to let us.


  9. Helpful (1)

    Stay Away From eCommerce

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ECommerce Manager in Addison, TX
    Current Employee - ECommerce Manager in Addison, TX

    I have been working at Hilton Worldwide full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Vacation policy. Great hotel discounts. A lot of $ is invested in online learning programs. Good 401K.

    Cons

    Leadership. Portfolio size. Poor leadership training. Poor future job opportunities unless you are willing to move to D.C or Memphis. Initiatives move at a snail's pace due to poor leadership at the very top that fails to trust their managers.This blocks improvements from being accomplished.

    Advice to Management

    Advice to prospective employees: Hilton Worldwide is a great company to work for. The franchise eCommerce department is a nightmare. Leadership is out of touch with the day to day work load of eCommerce managers. Managers are faced with growing portfolios that range upwards of 60-70 hotels and expectations are increasing. Turnover is high. Hope for the future is bleak. Comparable hotelier portfolio sizes are much more reasonable (10 - 20) and even the owned portfolios are reasonable (~10 properties). Understand what role you are truly taking on.


  10. Helpful (1)

    Loving Hospitality

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ECommerce Manager in Addison, TX
    Current Employee - ECommerce Manager in Addison, TX

    I have been working at Hilton Worldwide full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people, good work life balance, encouragement to travel, and discounts on hotels. Open to knew ideas and processes.

    Cons

    Difficult to move up, large portfolio, and you will gain weight because of all the food your coworkers bring into the office.


  11. Helpful (4)

    Hilton Worldwide/HRCC work-at-home reservations sales specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HRCC Reservation Sales Specialist in Carrollton, TX
    Current Employee - HRCC Reservation Sales Specialist in Carrollton, TX

    I have been working at Hilton Worldwide part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Positive, respectful work environment.
    Well-planned, effective training program.
    Flexible scheduling that lets me pick my days off.
    Good discounts and free hotels after training.
    No commute allows me to keep more of the paycheck.

    Cons

    Low hourly rate.
    Tough to make all the metrics for potential bonuses, and Hilton network issues negatively impact these metrics.
    At times system and network connection issues make it tough to do the job, and they are fairly regular occurrences.
    These are the only truly negative issues of consequence I have experienced, so far.

    Advice to Management

    Raise the hourly rate.
    Develop a way to more accurately measure and reward our performances.



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