Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com

Hilton Worldwide Reviews in Dallas-Fort Worth, TX

Updated December 8, 2014
Updated December 8, 2014
812 Reviews
3.5
812 Reviews
Rating Trends

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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
353 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • long hours and advancement can take time depending on the management company (in 38 reviews)

More Highlights

56 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not bad if you don't plan to make a career of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Agent in Carrollton, TX
    Current Employee - Reservation Sales Agent in Carrollton, TX

    I have been working at Hilton Worldwide part-time (more than 3 years)

    Pros

    Flexible hours, you make your own schedule. Great co-workers. Great employee discount. Have the option to trade hours with other agents to accommodate your schedule.

    Cons

    Management doesn't care about their people, they believe in the three strikes you're out rule. It doesn't matter the circumstances. Work at home agents are encouraged to come onsite for activities, but it's not worth it, they don't care. I would only recommend working from home with Hilton if you are attending school and need a part-time job.

    Advice to ManagementAdvice

    Be more open-minded

    Recommends
    Negative Outlook
  2.  

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Addison, TX
    Current Employee - Anonymous Employee in Addison, TX

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    Work life balance and location

    Cons

    Low salary, expensive benefits, annual review process needs to be revamped and it's a very top heavy organization.

    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great Benefits, Good Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ECommerce Manager in Addison, TX
    Current Employee - ECommerce Manager in Addison, TX

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    The benefits are great, especially if you like to travel (discounted hotel stays). The environment it laid back for the most part but they try to keep a corporate feel. They're trying to incorporate the feel of an agency. They pay well and there is a good work/life balance overall.

    Cons

    Like all big corporations there is office politics and internal drama. Young/inexperienced upper management causes issues at times. Lack of career advancement and career development at this particular location.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    I'd go back in a heartbeat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Analyst in Carrollton, TX
    Current Employee - Programmer Analyst in Carrollton, TX

    I have been working at Hilton Worldwide full-time (more than 5 years)

    Pros

    The majority of the workforce that reports to this Carrollton TX location - they have to project a smile over the phone with every customer that contacts them. This 'virtual smile' is even more evident when in face-to-face contact with the people working there.

    Cons

    Low compensation, reduction-in-workforce in multiple divisions after the Blackstone purchase in 2009 (and the outsourcing / offshoring of many IT positions).

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    eCommerce Manager, Edge Fund

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ECommerce Manager in Dallas, TX
    Former Employee - ECommerce Manager in Dallas, TX

    I worked at Hilton Worldwide full-time (less than an year)

    Pros

    Hotel discounts, well known brand, good city, good location, good benefits, friendly peers, covered parking, snack area, vending machine, water fountain

    Cons

    Extremely high turnover, poor training, unusual workloads (portfolios of 30+ hotels), mismatch hiring (e.g. they hire strategists and place them in analytical roles), unclear departmental divisions, busy work for the sake of busy work (endless checklists, audits, etc), inexperienced people managers

    Advice to ManagementAdvice

    Are you a ninja master at placing checks in checkboxes? Are you passionate about copying and pasting text, uploading images, and correcting spelling? Do you love pulling reports and creating graphs, leaving the meaningful work to other people? If you answered yes to all three, than this is the job for you!

    Hilton's eCommerce department didn't hire people like the above when I was there. Instead, they hired seasoned professionals from Fortune 500 companies and digital ad agencies, with backgrounds in strategic digital marketing, and placed them in predominately administrative and highly mundane eComm Manager roles. Not a good fit.

    We were assigned portfolios consisting of dozens of hotels (mostly motels), and we were expected to conduct endless audits, pull endless reports, and fill out endless checklists that constituted our day-to-day responsibilities - all day, every day. Additionally, we were responsible for website maintenance (swapping out promos, correcting spelling, etc). It appears things haven't changed. The average tenure of eCommerce Managers is currently around 1 year before leaving the company. High turnover = unhappy employees.

    They should consider only hiring individuals with hospitality backgrounds and specifically individuals from Revenue Management. The roles are very similar - analyzing data and conducting root cause analysis for assigned hotels (but from an online perspective and with the added layer of audits, checklists and website maintenance...and more audits and checklists).

    Actual online strategy/execution is managed by other teams (Demand Generation, Search, Social, etc.).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ass Front Office Manager in Dallas, TX
    Current Employee - Ass Front Office Manager in Dallas, TX

    I have been working at Hilton Worldwide full-time (more than 3 years)

    Pros

    Lots of upward movement to progress

    Cons

    Low compensation for starting employees

    Advice to ManagementAdvice

    Pay more and keep up the Hilton Values

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Lots of fun, lots of options and lots of opportunities to grow with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Specialist in Dallas, TX
    Current Employee - Reservation Sales Specialist in Dallas, TX

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    The benefits!!!! Free or low cost hotel stays, worldwide opportunities to work/travel, and cost effective insurance.

    Cons

    Working with technology that sometimes has a negative impact on performance and customer service.

    Advice to ManagementAdvice

    Schedule upgrades and maintainance after 2am Central Time.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Solid company with a couple departmental issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    Hilton takes pretty good care of their people; salaries are fair, benefits are good, and PTO is more than adequate. People seem to get from their jobs there (both in terms of promotion and retention) what they put into them, which isn't the case everywhere. Expectations for performance have been high but not unreasonable, in my experience. This is a good place to work.

    Cons

    At least on the eCommerce side, getting meaningful things done can be frustrating, since you're not only having to get buy-in from 10 brands, but also dealing with a number of territorial departments that don't want to share their toys. The department also can't seem to figure out what it wants to be or what its goals are, which can leave employees wondering if they are there to provide customer service to hotels, improve the websites, or drive revenue. It's a fairly young department so this will mostly likely get better, but there are currently growing pains.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations in Dallas, TX
    Current Employee - Reservations in Dallas, TX

    I have been working at Hilton Worldwide part-time (less than an year)

    Pros

    Benefits if full time/sales driven

    Cons

    high expectations, low pay/no benefits if full time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good pay and secure. But they will work you to the bone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Marketing in Dallas, TX
    Current Employee - Director of Marketing in Dallas, TX

    I have been working at Hilton Worldwide full-time (more than 10 years)

    Pros

    Great co-workers. Good pay. Great benefits. While the morale in the Dallas offices is not the greatest due to the fact that no one has been promoted in that office without moving to the Virginia HQ, most of the people at Hilton are genuinely nice people who are always willing and able to pitch in to help. While there are cons (as there are with any job), I would still recommend Hilton as a great place to work.

    Cons

    No opportunity for advancement unless you move to the HQ in Virginia. They will work you to the bone. And there is WAY too much red tape for anyone to be effective in their role. The offices are a little bleak, but nice.

    Recommends
    Neutral Outlook
    Approves of CEO

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