Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com

Hilton Worldwide Reviews in London, England

Updated November 14, 2014
Updated November 14, 2014
784 Reviews
3.5
784 Reviews
Rating Trends

Recommend to a friend
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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
345 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 27 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 29 reviews)

  • long hours - large events can be difficult to work with (in 38 reviews)

More Highlights

15 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    The best hotel I have ever work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Engineer in London, England (UK)
    Current Employee - Shift Engineer in London, England (UK)

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    The training for the staff is excellent. The staff are well train and polite to the guest as it shall be with all the other hotels

    Cons

    At first maintaining the excellent services to the guest. To be focus at all time. Have good eyes to details

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receptionist (Front Desk) in London, England (UK)
    Former Employee - Receptionist (Front Desk) in London, England (UK)

    I worked at Hilton Worldwide (more than an year)

    Pros

    Great colleagues. Staff discounts for hotels. Free food for lunch. Appreciation for doing a good job. Good training.

    Cons

    Low pay. Poor food in staff canteens. Only get 30 minute break in 8 hour shift. Never leave on time but not paid for overtime. Always understaffed. Unsociable hours. Staff discounts are mostly hard to get a hold of.

    Advice to ManagementAdvice

    Stop trying to cut costs everywhere! Hire enough people to be able to provide this excellent service you so badly want to achieve.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great global company with fantastic brands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in London, England (UK)
    Former Employee - Vice President in London, England (UK)

    I worked at Hilton Worldwide full-time (more than 3 years)

    Pros

    Exciting, international environment with good team and strong corporate culture. Pretty good salary and very good additional benefits including bonus, LTIP, healthcare & pension.

    Cons

    Quite political (as with any large firm) and somewhat US-centric focus given the concentration of hotels in that market.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Lots of commendation, easy to be categorized on potential based on one persons opinion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in London, England (UK)
    Current Employee - Sales Executive in London, England (UK)

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    Great opportunity, recruit from inside, give lots of learning opportunities too.

    Cons

    Pay is not something you will ever be happy with, performance reviews you are placed into one of nine boxes based on performance and potential, easy to be placed in low which is totally un-motivating.
    39 hour working week which you will never ever do - salaried employees are not able to claim overtime or time off in lieu.

    Advice to ManagementAdvice

    - Please do away with the 9 box review
    - If one week I want to work 39 hours I should be able to ask for this and not be told no

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    There is no hospitality like understanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Sous Chef in London, England (UK)
    Current Employee - Executive Sous Chef in London, England (UK)

    I have been working at Hilton Worldwide full-time (more than 5 years)

    Pros

    Let me take this opportunity to tell you how grateful I am to be working with Hilton What makes a workplace feel like home? It’s a place that brings out your best, every day. Because it makes you want to be better, every day. It’s a place where your strengths are appreciated. Where people welcome you as you are. And applaud you for where you’re going. It not only provides you with 'WEAR AND GEAR' to do the job. It also provides you the knowledge, support and training through HWWU. Discover the power of belonging. At Hilton, we feel it every day. It comes from being recognized. It comes from knowing Hilton sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do.

    Cons

    The wages a way to lower than market.

    Advice to ManagementAdvice

    make HWWU more practical then just browsing through slides

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Reason to wake up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services in London, England (UK)
    Current Employee - Guest Services in London, England (UK)

    I have been working at Hilton Worldwide full-time (less than an year)

    Pros

    Great managers,no tension between the staff. Nice,fun and professional atmosphere to work at. Couldn't wait until the next shift. Managers could do all type of jobs if necessary, even cleaning tables and spending time to recycle the rubbish ,creating more or less flat structure of the company.

    Cons

    As a new busy hotel there is not enough staff to cope with the demand, so had to work double. Overall couldn't find any more disadvantages

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    The treatment of there staff is very good, along with the great range of employee benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commis Chef in London, England (UK)
    Current Employee - Commis Chef in London, England (UK)

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    i love there benefits they give to there staff and direcly for me, my head of department is great at his job, and treats all his staff with respect.

    Cons

    due to the way the business is going at the moment in terms of finance, there is little chance of promotions at the moment, i also feel although there are loads of benefits there is not as much recognition for the staff in terms of praise

    Advice to ManagementAdvice

    allow the Head of departments to give credit and promotions where due, structure more inter-departmental team building so that different departments get to know each other, its polite to say hello in the corridor but even better to have a small catch up which is always great, its a great moral booster.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    It is realy fantastic. All the people there are nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant in London, England (UK)
    Current Employee - Executive Assistant in London, England (UK)

    I have been working at Hilton Worldwide part-time (less than an year)

    Pros

    People there are really really nice. Food is great.

    Cons

    A little far from where I live

    Doesn't Recommend
    No opinion of CEO
  10.  

    A company that is good option to work for in hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in London, England (UK)
    Former Employee - Supervisor in London, England (UK)

    I worked at Hilton Worldwide full-time (more than 3 years)

    Pros

    It is a good company in general. In many cases there are many opportunities for someone to grow and relatively fast. Very good benefits program for the staff members. Organized

    Cons

    Every hotel is different in terms of location and business needs. There not much focus on development of the staff. There too many standards and policies that are barely followed. There is inconsistency and differencies from one hotel to another that might become frustrating.

    Advice to ManagementAdvice

    Invest on training and development of your staff.

    Recommends
    No opinion of CEO
  11.  

    Reception Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reception Supervisor in London, England (UK)
    Former Employee - Reception Supervisor in London, England (UK)

    I worked at Hilton Worldwide full-time (more than 3 years)

    Pros

    Good Place to learn and start your career

    Cons

    Long hours, understaffed, bad salary, busy place

    Advice to ManagementAdvice

    Employ more people

    Recommends
    Neutral Outlook

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