Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com

Hilton Worldwide Reviews

Updated October 27, 2014
Updated October 27, 2014
752 Reviews
3.5
752 Reviews
Rating Trends

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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
332 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 27 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 29 reviews)

  • long hours - large events can be difficult to work with (in 38 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    DoubleTree By Hilton (franchise)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor in South Portland, ME
    Current Employee - Night Auditor in South Portland, ME

    I have been working at Hilton Worldwide full-time (less than an year)

    Pros

    Some of the managers and co-workers are really great to work with because of the knowledge they have in this industry.

    Cons

    Some employees don't care because the hotel need work and they keep getting No's on ideas to help the hotel.

    Advice to ManagementAdvice

    Create more opportunities for employees that want to grow with the company even if they don't have the education.

    Recommends
    Neutral Outlook
  2.  

    Good things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide

    Pros

    None everything sucks in hospitality.

    Cons

    Get money die fast, Get cash

    Advice to ManagementAdvice

    More time off and screw customers more.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Amazing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Addison, TX
    Current Employee - Manager in Addison, TX

    I have been working at Hilton Worldwide full-time (more than 3 years)

    Pros

    Huge amount of freedom to pursue good ideas, encourage responsible risk-taking, global company with interesting advancement paths, incredible culture - "hospitality" isn't just a buzzword.

    Cons

    Only potential con is that Hilton is very large, very old, and very corporate, with all that entails. Depending on your temperament, those might actually be pros.

    Advice to ManagementAdvice

    Faster performance recognition - once a year is too infrequent.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I manage small meeting for the assoc market. I build influential customer relationships to meet demands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Coordinator in Addison, TX
    Current Employee - Sales Coordinator in Addison, TX

    I have been working at Hilton Worldwide full-time (more than 10 years)

    Pros

    great benefits, ability to travel all over the world. Working with great clients and building long lasting relationships.
    Management is wonderful at coming up with best practices
    vacation hours given are great
    off on holidays
    I am never micromanaged, I have tight to implement my own best practices and suggestions

    Cons

    Meeting high revenue goals
    not very good work life balance
    our department does not have enough opportunities to learn new things
    database is not effiecient

    Advice to ManagementAdvice

    Our office should consider allowing us to work from home to balance work and home life. This position is very demanding and can require long hours to meet your revenue goals

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to start management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Food and Beverage Manager in Las Vegas, NV
    Current Employee - Assistant Food and Beverage Manager in Las Vegas, NV

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    Great company, they do a lot of things for their employees and management staff. Benefits are awesome and they compensate for hard work.

    Cons

    hard to move up in certain departments.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Orlando, FL
    Former Employee - Sales Manager in Orlando, FL

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    Great team atmosphere! Opportunity for growth.

    Cons

    Disconnected leadership. Over worked.. but who in hospitality isn't?

    Advice to ManagementAdvice

    Work Life Balance is key!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Good opportunity to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Revenue Manager in Washington, DC
    Current Employee - Revenue Manager in Washington, DC

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    Good opportunity. Lots of company benefits and training

    Cons

    The job becomes your life and is consuming. You have to travel to grow within the company

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Sales Manager helped increase occupancy

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide

    Pros

    Great place to work and Highly recommend it

    Cons

    Summer is the slow period

  10.  

    First full time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide

    Pros

    Not face to face on a daily basis but still mostly customer service. Some reputation management involved

    Cons

    Sometimes fast paced, sometimes slow

  11.  

    Customer Service Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cocktail/Food Server in Arlington, TX
    Former Employee - Cocktail/Food Server in Arlington, TX

    I worked at Hilton Worldwide part-time (less than an year)

    Pros

    Working at Hilton as a Server was a great experience for me while a student. For the most part, my co workers were extremely friendly and many had been with the company for many years (some have even been offered management jobs but declined due to the fact that servers at my location often made more than management). Hilton has great benefits such as discounted rooms when you go on vacation, job flexibility within the Hotel, transfer options (if you were moving), bonus for recommending someone (and they get hired), etc. Overall, I really enjoyed my time at Hilton.

    Cons

    I worked in a nicer Hilton but so many people treated me like I was far less superior to them when I was their waitress.
    Also, unless you were there for years, not much room to move up unless you apply for those positions. Also, there weren't many bonuses for having best sales or getting great reviews, etc.

    Advice to ManagementAdvice

    My biggest management complain is that my main manager had no idea what she was doing half the time. She would nag at us and threaten our jobs when we got a bad review rather than help us make it better, or understand the fact that there are times we too, as employees, have bad experiences with customers. Also, she didn't know a thing about the program we used or about the menu so it was a little hard when we first started training. I actually had to learn from co workers.

    Recommends
    Positive Outlook
    No opinion of CEO

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