Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com

Hilton Worldwide Reviews

Updated October 19, 2014
Updated October 19, 2014
739 Reviews
3.5
739 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
328 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 27 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 30 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 27 reviews)

  • long hours - large events can be difficult to work with (in 35 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Orlando, FL
    Former Employee - Sales Manager in Orlando, FL

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    Great team atmosphere! Opportunity for growth.

    Cons

    Disconnected leadership. Over worked.. but who in hospitality isn't?

    Advice to ManagementAdvice

    Work Life Balance is key!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Customer Service Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cocktail/Food Server in Arlington, TX
    Former Employee - Cocktail/Food Server in Arlington, TX

    I worked at Hilton Worldwide part-time (less than an year)

    Pros

    Working at Hilton as a Server was a great experience for me while a student. For the most part, my co workers were extremely friendly and many had been with the company for many years (some have even been offered management jobs but declined due to the fact that servers at my location often made more than management). Hilton has great benefits such as discounted rooms when you go on vacation, job flexibility within the Hotel, transfer options (if you were moving), bonus for recommending someone (and they get hired), etc. Overall, I really enjoyed my time at Hilton.

    Cons

    I worked in a nicer Hilton but so many people treated me like I was far less superior to them when I was their waitress.
    Also, unless you were there for years, not much room to move up unless you apply for those positions. Also, there weren't many bonuses for having best sales or getting great reviews, etc.

    Advice to ManagementAdvice

    My biggest management complain is that my main manager had no idea what she was doing half the time. She would nag at us and threaten our jobs when we got a bad review rather than help us make it better, or understand the fact that there are times we too, as employees, have bad experiences with customers. Also, she didn't know a thing about the program we used or about the menu so it was a little hard when we first started training. I actually had to learn from co workers.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Concierge Hilton Columbus at Easton

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Concierge in Columbus, OH
    Current Employee - Concierge in Columbus, OH

    I have been working at Hilton Worldwide part-time (more than an year)

    Pros

    Hilton Worldwide has lots of property's across the world. Lots of opportunity for growth. Great leaders. Pay is reasonable for work required. Very good employee involvement and empowerment. Company has great benefits/perks such as tuition reimbursement, travel discounts for the employee as well as family and friends, and employee cafeteria with free food.

    Cons

    Some front office managers could use improvement on manager to employee communication skills.

    Advice to ManagementAdvice

    Be as clear as you can be when explaining something to employees. Be patient. Do not look down upon any worker.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Awesome!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide

    Pros

    Great pay. Great management. Great people to work with. Very positive environment.

    Cons

    None. The people are wonderful to work with.

    Advice to ManagementAdvice

    Great place to work!

  6.  

    Guest Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide

    Pros

    great team oriented environment. awesome management support and training. empowering staff.

    Cons

    Not much bad to say about this location. LOVED working here. just limited growth opportunities

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    It has been a good experience.

    Current Employee - Executive Chef in Columbia, SC
    Current Employee - Executive Chef in Columbia, SC

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    I get good health insurance.

    Cons

    It is a very political environment.

    Advice to ManagementAdvice

    Consider 401k enrollment earlier.

  8.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Washington, DC
    Current Employee - Barista in Washington, DC

    I have been working at Hilton Worldwide full-time (less than an year)

    Pros

    Working at the hilton was a great experience. You have hotel travel benefits and plenty of opportunity for growth no matter what position you hold in the company. You can always move up. Easy to get time off if you are high on the totem pole and you can get a very consistent hours.

    Cons

    Major gap between management and union employees. I worked with a ton of foreigners there was a language barrier and time off is difficult to get if you are low on the totem pole. Consistent horse are also difficult to obtain when low on the totem pole.

    Advice to ManagementAdvice

    I wish the company would hire more similar personalities to work together.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good opportunity to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Revenue Manager in Washington, DC
    Current Employee - Revenue Manager in Washington, DC

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    Good opportunity. Lots of company benefits and training

    Cons

    The job becomes your life and is consuming. You have to travel to grow within the company

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    a good training ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Boise, ID
    Current Employee - Manager in Boise, ID

    I have been working at Hilton Worldwide full-time (more than 5 years)

    Pros

    Benefits, training, free accommodation, good teamwork, team member travel benefits

    Cons

    Higher management only cares about revenue and cost saving measures to the point of sacrificing quality

    Advice to ManagementAdvice

    Take care of your people, hire the ones who are truly deserving.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    I enjoyed this job in making reservations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Luxury Desk Reservationist in Tampa, FL
    Former Employee - Luxury Desk Reservationist in Tampa, FL

    I worked at Hilton Worldwide part-time (more than an year)

    Pros

    Great to feel like I was going on vacation with the client
    Worked around college issues for flexible schedule

    Cons

    pay too low -
    Work at home pays less but need to supply own phone, internet an computer and headset - really lowers the rate to less than minimum wage for a part time job

    Advice to ManagementAdvice

    give an allocated amount monthy to work at home for expenses such as these to assure this is not an expense the employee needs to bear

    Recommends
    Positive Outlook
    No opinion of CEO

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