Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com
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Hilton Worldwide Reviews

Updated September 18, 2014
Updated September 18, 2014
703 Reviews
3.5
703 Reviews
Rating Trends

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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
314 Ratings

Review Highlights

Pros
  • if you enjoy travelling, the team member travel plan is awesome (in 22 reviews)

  • Good benefits such as discount room rates and employment growth (in 27 reviews)


Cons
  • There was not an appropriate work/life balance - especially for contractors (in 22 reviews)

  • long hours - large events can be difficult to work with (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    99% Recommended- Depending on the Hotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group Sales Manager
    Current Employee - Group Sales Manager

    I have been working at Hilton Worldwide full-time

    Pros

    Empowerment to do what's best for the hotel, autonomy when you are at a trusted level. Worked for Hilton Garden Inn, Hampton Inn, Homewood Suites and Hilton Hotels. It really depends on the management company, as most hotels are franchised. The travel perks are amazing with employee rooms as little as $29. Great opportunities to try out multiple facets to see what suits you best: Front Desk, Restaurant, Sales, Catering, Operations, Administration, Housekeeping, Maintenance, Concierge, Valet and Bell Staff. Great for lateral and vertical movement.

    Cons

    Depends on the hotel's management. If the place is organized, then it's amazing. If the GM and leaders in the hotel aren't organized, if they disagree, etc., then your experience will not be as great. Goes the same for any company. In leadership roles, you are expected to work much longer hours and will wear all hats in the hotel, qualified or not. Hotel employees, as in all hospitality, are notoriously underpaid for the amount of hours, stress and work they put in.

    Advice to ManagementAdvice

    It would be amazing if Hilton Worldwide would require its management companies to have a base vacation package or provide more personal/sick/vacation days up front from which the management company can build. Give a little on visible tattoos as long as they're not offensive. Assist in even slightly higher salaries for the area.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Event Manager  in  New Orleans, LA
    Current Employee - Event Manager in New Orleans, LA

    I have been working at Hilton Worldwide full-time for more than 3 years

    Pros

    Team Member involvement. Room for advancement. Great insurance and travel benefits. Ability to have autonomy in the workplace. Team member empowerment on guest issues

    Cons

    Not able to voice concerns fully. Abuse of company policy. Income segregation within various departments. Very rushed atmosphere that is constantly changing

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    HWW offers a variety of career opportunities and wants to help individuals grow their careers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide full-time

    Pros

    Great culture! I feel very appreciated!

    Cons

    always "on"...365 days a year!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great employers and great environment to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Specialist  in  Atlanta, GA
    Former Employee - Reservation Sales Specialist in Atlanta, GA

    I worked at Hilton Worldwide full-time for more than a year

    Pros

    The diverse environment, great training, and helpful professionals

    Cons

    None really, you work hard and get the perks.

    Advice to ManagementAdvice

    Keep up the training, and consider more benefits

    No opinion of CEO
  6.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook  in  Columbus, OH
    Current Employee - Cook in Columbus, OH

    I have been working at Hilton Worldwide full-time for more than a year

    Pros

    Discount on hotels world wide

    Cons

    i havnt run into any serious issues yet

    Advice to ManagementAdvice

    I need more money! Please ^_^

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great opportunities for training and transfer/travel in a worldwide hospitality company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Convention Services Manager  in  Austin, TX
    Former Employee - Convention Services Manager in Austin, TX

    I worked at Hilton Worldwide full-time for more than 3 years

    Pros

    Competitive pay and opportunities for bonuses/recognition. Managers are treated very well.

    Cons

    Work atmosphere dependent upon individual managers/directors that you immediately report to. Other colleagues with other higher reports told me they did not have as great of an experience.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Representative
    Former Employee - Guest Service Representative

    I worked at Hilton Worldwide full-time for more than a year

    Pros

    The benefits were good, the atmosphere was comfortable and the scheduling was flexible.

    Cons

    Some supervisors could have been more respectful to the staff.

    Recommends
    No opinion of CEO
  9.  

    Good place to work!

    Former Employee - Executive Chef  in  Nashville, TN
    Former Employee - Executive Chef in Nashville, TN

    I worked at Hilton Worldwide full-time for more than a year

    Pros

    Great benefits and good discounts at hotels around the world! Easy to relocate and stay within the Hilton family.

    Cons

    The management company of my location was adequate. Not open to making changes.

    Recommends
  10.  

    Good Company to work for/Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide full-time for more than 10 years

    Pros

    The company has a great culture and opportunities to expand your experience by participating in a variety of projects. The people are generally supportive. The leadership is ethical and strives to cultivate the company's stated values. The travel benefits are very good.

    Cons

    Promotions are sometimes based more on who you work for verses the actual performance achieved. Salaries are typically below the market and internal raises can be slow to resolve shortfalls in pay. Work-life balance is pretty good, but it is a fast pace environment.

    Advice to ManagementAdvice

    There needs to be more structure around promotions, but career paths need to be more visible. Compensation needs to be more transparent.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good company to work for, but it still has a lot of issues because most in corporate have little or no industry exp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  McLean, VA
    Former Employee - Senior Analyst in McLean, VA

    I worked at Hilton Worldwide full-time for more than a year

    Pros

    They treat their employees well. Good vacation policy, 401k and benefits in general.

    Cons

    Most departments are pretty siloed and so it's hard to move around in the company even though they say it's easy.

    Recommends
    Positive Outlook
    Approves of CEO

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