Hilton Worldwide Reviews

Updated July 27, 2015
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3.4
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Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
428 Ratings

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits that sums that up (in 38 reviews)

Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • hard working long hours expected (in 38 reviews)

More Pros and Cons

1,089 Employee Reviews

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  1. Featured Review

    awesome place to work!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide full-time (More than 3 years)

    Pros

    great benefits. they treat their employees awesome

    Cons

    I really don't have any cons about this place. its great

    Advice to Management

    keep up the great work. you are doing a great job


  2. Recommend w/Improvements

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Addison, TX
    Former Employee - Marketing Manager in Addison, TX

    I worked at Hilton Worldwide

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They do have some area's where the salary is competitive, you'll find a lot of friendly co-workers, several corporate social events a year, and they work hard on opportunities to get involved in the community.

    Cons

    The wrong people get recognized by upper management and promoted. These individuals who are promoted do not promote good company culture or support positive morale. It's really important for upper management to listen to feedback so they can help guide the correct culture for the whole team.

    Advice to Management

    Listen to feedback, get involved with the social event and volunteering, and find ways to maintain well talented employee


  3. Accounts Receivable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant
    Current Employee - Accountant

    I have been working at Hilton Worldwide full-time (More than 5 years)

    Recommends
    Recommends

    Pros

    Medical benefits are good, and the people are all pleasant to work with.

    Cons

    Employee discounts could be a little better.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Hilton Corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant to Vice President in Orlando, FL
    Former Employee - Executive Assistant to Vice President in Orlando, FL

    I worked at Hilton Worldwide (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Loved every minute of working with Hilton Family!

    Cons

    Very few cons - home office preferred only reason to change jobs!


  6. Guest Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    If you are interested in hospitality, great place to learn how a hotel runs as a whole. Fine-tune customer service skills Able to MAKE someones stay Pay is decent

    Cons

    Constantly fixing guest issues (part of the job) Take the hit for other departments


  7. Property Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Operations Manager in Fort Lauderdale, FL
    Current Employee - Property Operations Manager in Fort Lauderdale, FL

    I have been working at Hilton Worldwide

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunity to advance. A lifetimes worth of education at Hilton Word wide University online courses.

    Cons

    Business constantly in flux, employee turnovers, ownership changes

    Advice to Management

    Mid level managers need better incentives.


  8. Guest Assistance Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Hilton Worldwide full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits: healthcare, free/discounted hotel rooms. OT and work performance incentive: you earn points and smiles which you can buy PTO hours, gifts cards and lunch vouchers with. Friendly work environment. There's lots of opportunities to move within the company.

    Cons

    Maximum raise you can receive after a good annual performance evaluation is 0.50. It is a must that you love customer service to do this type of work because the job does not pay you enough to listen to guests complain (some are valid and some are from guests who just take advantage of the system to get a free room) all day long. it's almost impossible to get PTO/s approved during holidays and summer months not unless you apply months in advance to get an approval.

    Advice to Management

    Adjust the pay scale and offer more incentives which will encourage better performance and result in employee satisfaction = employee loyalty/retention = low turn-over rate.


  9. The joys of Hilton

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Hilton has a great benefit package and if your a traveler great employee discount rates at any of the properties all over the world .You feel a sense of pride being part of the company.

    Cons

    I cant really say that I have any cons except there is a lot of competition when moving up in the company other than that very easy to work with and I never had any problems

    Advice to Management

    Keep up the good work


  10. PBX Operator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great community of employees. Helpful coworkers. No matter the situation they were always ready to help you tackle a challenge with a smile.

    Cons

    Sometimes guests were challenging. This is not the job if you can't handle a tough customer or some undeserved criticism. Not a frequent occurance but it definately does happen.

    Advice to Management

    Management does a great job of motivating the team through team building exercises and fun company events. I loved the management team!


  11. Great Hotel Discounts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Massage Therapist in Omaha, NE
    Current Employee - Massage Therapist in Omaha, NE

    I have been working at Hilton Worldwide part-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great perks like worldwide hotel room employee discount rates.

    Cons

    Pay could be a little better.



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