Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com

Hilton Worldwide Reviews

Updated November 20, 2014
Updated November 20, 2014
784 Reviews
3.5
784 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
345 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 27 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 29 reviews)

  • long hours - large events can be difficult to work with (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Good place to work, challenging, fast-paced and global

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director
    Current Employee - Senior Director

    I have been working at Hilton Worldwide full-time (more than 5 years)

    Pros

    Realize that my perspective is that of a Senior Director level position with HWW corporate- I imagine the reviews will vary according to role, location, etc. The corporate leadership for Hilton is, for the most part, outstanding. Those in C-level positions are smart, approachable and respectful- particularly in brand leadership and marketing. The perks are good, particularly if you like to travel, and the people around the world are fun to work with. There are some that are difficult, mostly legacy types, but not any more than anywhere else.

    Cons

    It's a big company, so decisions can linger. There is quite a bit of arrogance with the Americas Sales operation- they think they're the elite of the company- and sometimes treat others that way- but that should be improving, as there's been a reorganization there. The team member travel discount program is pretty bad- there's a lot of talk to improve it. Compensation isn't especially high on average.

    Advice to ManagementAdvice

    Streamline decision making.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Don't get caught up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bellman in Orlando, FL
    Current Employee - Bellman in Orlando, FL

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    Work/Life Balance. People I work with. Different Faces daily.

    Cons

    Tipped position is ok one day and horrible the rest of the week.

    Advice to ManagementAdvice

    Typical anywhere, listen to the frontline.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great as first job for fresh grads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Agent in Boston, MA
    Former Employee - Guest Service Agent in Boston, MA

    I worked at Hilton Worldwide full-time (less than an year)

    Pros

    international exposure
    well planned training tools

    Cons

    franchise doesn't receive as much benefit as corporate

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Fun, Dynamic, Fast Paced HQ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in McLean, VA
    Former Employee - Marketing Manager in McLean, VA

    I worked at Hilton Worldwide full-time (more than 3 years)

    Pros

    Global company, the focus on hospitality extends to employees with a fun dynamic culture. Nice office and amenities. Great time off benefits. As the economy recovers, this is a good time to be in the industry. The CEO is warm, approachable, and trustworthy.

    Cons

    High stress despite a slow pace to actually get things done. Too many cooks in the kitchen for many initiatives, endless pointless meetings.

    Advice to ManagementAdvice

    Streamline and simplify what it takes to be successful.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    It was different

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeping Inspector
    Former Employee - Housekeeping Inspector

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    I training was not professional

    Cons

    There are no challenges

    Advice to ManagementAdvice

    Get better Managers

    Recommends
    Neutral Outlook
  7. 1 person found this helpful  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Specialist in Tampa, FL
    Current Employee - Reservation Sales Specialist in Tampa, FL

    I have been working at Hilton Worldwide part-time (more than 3 years)

    Pros

    They are pretty fair with raises and options for growth. The perks are great! Hotel discounts and some free.

    Cons

    They are constantly trying to grow and be the best which is not bad but they often change policy and procedure. So one month they could be drilling into your head do this do this do this and then the next month it somewhat changes. That seems to be the only thing that irritates me about this company.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Fort Lauderdale, FL
    Current Employee - Security Officer in Fort Lauderdale, FL

    I have been working at Hilton Worldwide full-time (less than an year)

    Pros

    Good pay and plenty of hours, Opportunity for advancement if you have the right attitude.

    Cons

    They dont let me play on my phone all day,

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I am looking job for hotel industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Room Attendant in New York, NY
    Current Employee - Room Attendant in New York, NY

    I have been working at Hilton Worldwide full-time (more than 3 years)

    Pros

    The reason is that for work there it was dream to work in hilton worldwide

    Cons

    Getting lots of sucsess in this industry

    Advice to ManagementAdvice

    No Advice

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Pretty good place to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Corvallis, OR
    Current Employee - Front Desk Agent in Corvallis, OR

    I have been working at Hilton Worldwide full-time (more than 3 years)

    Pros

    Everyone feels like family. The management team does its best to fit everybody's schedules and keep them happy. There is a lot of constructive criticism so one is able to grow and become a better employee.

    Cons

    Very low chance for growth within company, at least this location. There are departments that treat other departments like they dont exist. As a front desk team member get ready to have the sales department walk all over you and make messes for you to clean up.

    Advice to ManagementAdvice

    With how much front desk agents are responsible for, they really should be paid for it. This is one of the lowest paid positions, less than even housekeeping. We dont retain employees very well. This could possible be averted witha more substantial monetary relief.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Concierge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concierge in Fort Collins, CO
    Former Employee - Concierge in Fort Collins, CO

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    Great entry-level position, lots of flexibility in the company to move around

    Cons

    Sometimes work can be very slow and this position has to help the front desk

    Recommends
    Positive Outlook
    Approves of CEO

Work at Hilton Worldwide? Share Your Experiences

Hilton Worldwide

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.