Hilton Worldwide Reviews

Updated August 3, 2015
1096 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.4
Rating Trends
Recommend to a friend
Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
428 Ratings

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits that sums that up (in 38 reviews)

Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • hard working long hours expected (in 38 reviews)

More Pros and Cons

1,096 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    The joys of Hilton

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Hilton has a great benefit package and if your a traveler great employee discount rates at any of the properties all over the world .You feel a sense of pride being part of the company.

    Cons

    I cant really say that I have any cons except there is a lot of competition when moving up in the company other than that very easy to work with and I never had any problems

    Advice to Management

    Keep up the good work


  2. Great environment/place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I love the people I work with. This industry is a lot of fun and Hilton knows how to treat their employees.

    Cons

    Sometimes the workload can be heavy.

    Advice to Management

    n/a


  3. Helpful (1)

    Online Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Hilton Worldwide full-time

    Pros

    Easy to put the first application in online.

    Cons

    Very time consuming and asked lots of technical computer question.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Internship Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great office culture. They make sure to really educate their employees.

    Cons

    Overall, wonderful experience! It was the first year they had an intern for this department, but the program still went very smoothly.


  6. Accounts Receivable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant
    Current Employee - Accountant

    I have been working at Hilton Worldwide full-time (More than 5 years)

    Recommends
    Recommends

    Pros

    Medical benefits are good, and the people are all pleasant to work with.

    Cons

    Employee discounts could be a little better.


  7. Recommend w/Improvements

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Addison, TX
    Former Employee - Marketing Manager in Addison, TX

    I worked at Hilton Worldwide

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They do have some area's where the salary is competitive, you'll find a lot of friendly co-workers, several corporate social events a year, and they work hard on opportunities to get involved in the community.

    Cons

    The wrong people get recognized by upper management and promoted. These individuals who are promoted do not promote good company culture or support positive morale. It's really important for upper management to listen to feedback so they can help guide the correct culture for the whole team.

    Advice to Management

    Listen to feedback, get involved with the social event and volunteering, and find ways to maintain well talented employee


  8. Hilton Corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant to Vice President in Orlando, FL
    Former Employee - Executive Assistant to Vice President in Orlando, FL

    I worked at Hilton Worldwide (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Loved every minute of working with Hilton Family!

    Cons

    Very few cons - home office preferred only reason to change jobs!


  9. Guest Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    If you are interested in hospitality, great place to learn how a hotel runs as a whole. Fine-tune customer service skills Able to MAKE someones stay Pay is decent

    Cons

    Constantly fixing guest issues (part of the job) Take the hit for other departments


  10. Guest Assistance Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Hilton Worldwide full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits: healthcare, free/discounted hotel rooms. OT and work performance incentive: you earn points and smiles which you can buy PTO hours, gifts cards and lunch vouchers with. Friendly work environment. There's lots of opportunities to move within the company.

    Cons

    Maximum raise you can receive after a good annual performance evaluation is 0.50. It is a must that you love customer service to do this type of work because the job does not pay you enough to listen to guests complain (some are valid and some are from guests who just take advantage of the system to get a free room) all day long. it's almost impossible to get PTO/s approved during holidays and summer months not unless you apply months in advance to get an approval.

    Advice to Management

    Adjust the pay scale and offer more incentives which will encourage better performance and result in employee satisfaction = employee loyalty/retention = low turn-over rate.


  11. Property Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Operations Manager in Fort Lauderdale, FL
    Current Employee - Property Operations Manager in Fort Lauderdale, FL

    I have been working at Hilton Worldwide

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunity to advance. A lifetimes worth of education at Hilton Word wide University online courses.

    Cons

    Business constantly in flux, employee turnovers, ownership changes

    Advice to Management

    Mid level managers need better incentives.



Showing 1,096 of 1,124 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.