Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com

Hilton Worldwide Reviews

Updated November 25, 2014
Updated November 25, 2014
790 Reviews
3.5
790 Reviews
Rating Trends

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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
349 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • long hours and advancement can take time depending on the management company (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Good place to work, challenging, fast-paced and global

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director
    Current Employee - Senior Director

    I have been working at Hilton Worldwide full-time (more than 5 years)

    Pros

    Realize that my perspective is that of a Senior Director level position with HWW corporate- I imagine the reviews will vary according to role, location, etc. The corporate leadership for Hilton is, for the most part, outstanding. Those in C-level positions are smart, approachable and respectful- particularly in brand leadership and marketing. The perks are good, particularly if you like to travel, and the people around the world are fun to work with. There are some that are difficult, mostly legacy types, but not any more than anywhere else.

    Cons

    It's a big company, so decisions can linger. There is quite a bit of arrogance with the Americas Sales operation- they think they're the elite of the company- and sometimes treat others that way- but that should be improving, as there's been a reorganization there. The team member travel discount program is pretty bad- there's a lot of talk to improve it. Compensation isn't especially high on average.

    Advice to ManagementAdvice

    Streamline decision making.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Steady

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Manager in Orlando, FL
    Current Employee - Accounting Manager in Orlando, FL

    I have been working at Hilton Worldwide full-time (more than 3 years)

    Pros

    Great Benefits, Strong HR, vacation time, hotel discounts

    Cons

    Low wages, not rapid advancememnt

    Advice to ManagementAdvice

    Value your employee more

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Call Center

    Current Employee - Call Center Agent in Orlando, FL
    Current Employee - Call Center Agent in Orlando, FL

    I have been working at Hilton Worldwide full-time (less than an year)

    Pros

    Great co workers, managers as well, money to be made if you can make it.

    Cons

    Can be stressful environment, quotas can be hard to meet at times

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Banquets in Saratoga Springs, NY
    Current Employee - Director of Banquets in Saratoga Springs, NY

    I have been working at Hilton Worldwide full-time (more than 8 years)

    Pros

    Career advancement, team member value & opportunity

    Cons

    Local advancement limited due to few properties owned/managed.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Don't get caught up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bellman in Orlando, FL
    Current Employee - Bellman in Orlando, FL

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    Work/Life Balance. People I work with. Different Faces daily.

    Cons

    Tipped position is ok one day and horrible the rest of the week.

    Advice to ManagementAdvice

    Typical anywhere, listen to the frontline.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great as first job for fresh grads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Agent in Boston, MA
    Former Employee - Guest Service Agent in Boston, MA

    I worked at Hilton Worldwide full-time (less than an year)

    Pros

    international exposure
    well planned training tools

    Cons

    franchise doesn't receive as much benefit as corporate

  8.  

    It was different

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeping Inspector
    Former Employee - Housekeeping Inspector

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    I training was not professional

    Cons

    There are no challenges

    Advice to ManagementAdvice

    Get better Managers

    Recommends
    Neutral Outlook
  9. 2 people found this helpful  

    Fun, Dynamic, Fast Paced HQ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in McLean, VA
    Former Employee - Marketing Manager in McLean, VA

    I worked at Hilton Worldwide full-time (more than 3 years)

    Pros

    Global company, the focus on hospitality extends to employees with a fun dynamic culture. Nice office and amenities. Great time off benefits. As the economy recovers, this is a good time to be in the industry. The CEO is warm, approachable, and trustworthy.

    Cons

    High stress despite a slow pace to actually get things done. Too many cooks in the kitchen for many initiatives, endless pointless meetings.

    Advice to ManagementAdvice

    Streamline and simplify what it takes to be successful.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Specialist in Tampa, FL
    Current Employee - Reservation Sales Specialist in Tampa, FL

    I have been working at Hilton Worldwide part-time (more than 3 years)

    Pros

    They are pretty fair with raises and options for growth. The perks are great! Hotel discounts and some free.

    Cons

    They are constantly trying to grow and be the best which is not bad but they often change policy and procedure. So one month they could be drilling into your head do this do this do this and then the next month it somewhat changes. That seems to be the only thing that irritates me about this company.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Fort Lauderdale, FL
    Current Employee - Security Officer in Fort Lauderdale, FL

    I have been working at Hilton Worldwide full-time (less than an year)

    Pros

    Good pay and plenty of hours, Opportunity for advancement if you have the right attitude.

    Cons

    They dont let me play on my phone all day,

    Recommends
    Positive Outlook
    Approves of CEO

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