Hilton Worldwide Reviews

Updated April 25, 2015
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3.5
968 Reviews
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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
405 Ratings

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)

Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • long hours and advancement can take time depending on the management company (in 38 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (3)

    A truly great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant General Manager in Dallas, TX
    Current Employee - Restaurant General Manager in Dallas, TX

    I have been working at Hilton Worldwide full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They empower the Team Members to resolve guest issues with no repercussions.
    Your entire work experience is about the Guests and making the Team Members enjoy their job so that the guests will enjoy their experience.

    Cons

    I've been in this business for a long time and I've never been treated better in my professional career.

    Advice to Management

    Thank you for the opportunities!

  2. Live and breathe the Hilton values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Paid time off flexible hours benefits

    Cons

    salaries are a lot less than most other hotel brands

    Advice to Management

    communication is key!

  3. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Salary, benefits, and advancement opportunities are great if you are flexible in where you are willing to live and work from.

    Cons

    A general lack of recognition from the top of the management company can lead to frustration. Also limited and, at times, contradictory help from HR staff can be frustrating.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. it was a wonderful place to work for. wouldn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Redemption Sales Coordinator in Tampa, FL
    Former Employee - Redemption Sales Coordinator in Tampa, FL

    I worked at Hilton Worldwide (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    travel benefits free hotels plus you're working with the system so you can book it ahead of everyone else

    Cons

    they now only hire to work from home. and working on site was a much better experience

    Advice to Management

    give the people you never have to coach as much time off the phone as you do the one you always have to coach, and are constantly pulling them off the phone to coach them

  6. Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide

    Pros

    Lots of Travel to great locations

    Cons

    not the best employee rewarding system for employees

  7. Large Company, Great Benefits, Can be Difficult to Advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ECommerce Manager in Orlando, FL
    Current Employee - ECommerce Manager in Orlando, FL

    I have been working at Hilton Worldwide full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    If you like to travel, you can't beat the benefits. Competitive salary and fun work environment.

    Cons

    With the corporate structure and size of the company, advancement can be challenging

  8. PBX operator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PBX Operator in San Juan, PR
    Current Employee - PBX Operator in San Juan, PR

    I have been working at Hilton Worldwide full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits good place to work

    Cons

    Offered full time and not getting it all the time

  9. Full TIme Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server in Phoenix, AZ
    Current Employee - Food Server in Phoenix, AZ

    I have been working at Hilton Worldwide full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The best thing about Hilton is their benefits package. From what I have heard hilton has the best team member travel plan but on the flip side there is no holiday pay. All resorts are open 365, but I do remember it in the late 90's they had holiday so it looks like the employees traded this for that.

    Cons

    Hilton is one of the largest hotel chains in the world and usually Hilton is a management company. I have noticed through out the years that managed properties take a bit longer to get proper equipment and repairs due to budget restraints.

    Advice to Management

    Some of the best information or ideas if from the individuals that run the establishment on a daily basis. If a process seems logical to manager it doesnt mean its the most efficient way to complete the task. Employee input holds great value...

  10. Good benefits, fun environment, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in Rye Brook, NY
    Current Employee - Guest Service Agent in Rye Brook, NY

    I have been working at Hilton Worldwide

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Discounted travel, fun environment and

    Cons

    On feet all day, complaints

  11. I work full time as a Guest Service Agent at the largest hotel in the state of Louisiana.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in New Orleans, LA
    Current Employee - Guest Service Agent in New Orleans, LA

    I have been working at Hilton Worldwide full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Being able to assist guests and customize their stay according to their preferences. Working with a great group of team members who are always willing to go above and beyond their call of duty. Feeling of empowerment to make something right when problems arise.

    Cons

    Not exceeding expectations. Working at such a busy property, sometimes it feels as though it takes away from the guests interactions.

    Advice to Management

    Sometimes profits seem to matter more than service, even though we portray the opposite. Slow down, and take time to listen to requests. Follow up.

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