Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com

Hilton Worldwide Reviews

Updated December 16, 2014
Updated December 16, 2014
808 Reviews
3.5
808 Reviews
Rating Trends

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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
352 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • long hours and advancement can take time depending on the management company (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Supervisor contact center reservation sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Supervisor in Carrollton, TX
    Former Employee - Sales Supervisor in Carrollton, TX

    I worked at Hilton Worldwide full-time (more than 10 years)

    Pros

    Various schedules available, Good values, recognized brands and company with a global footprint. Great products, travel benefits and good training. Located conveniently in Carrollton Texas.....close to Addison, Dallas, Farmers Branch and other suburbs.

    Cons

    Good values on paper only - Terrible culture (Good old boys club) It's really who you know and kiss up to that matters - not how good you are. Contact center is rife with politics, corruption and manipulation of metrics by various means such as outages, call gating, guest survey score and quality assurance data manipulation etc.

    Advice to ManagementAdvice

    Please stop being corrupt. The executives distance themselves from the populace - there is still value in a handshake and a pat on the back. Be sincere and don't manipulate the metrics - allow team members to earn what is theirs. Please ensure that corrupt members of management are dealt with rather than allowing them to form cliques which HR and upper management encourage and defend, with the intention of crushing any opposition or dissenting voices.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Very nasty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Orlando, FL
    Former Employee - Cashier in Orlando, FL

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    When you start everything is nice

    Cons

    When you have some time working there you became a dispossable slave

    Advice to ManagementAdvice

    You guys need to treat employees with a little bit more respect and also need to know the federal LAWS a little better before you hire or fire somebody

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - N/A in Oak Lawn, IL
    Current Employee - N/A in Oak Lawn, IL

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    Great benefits, paid holidays, pay

    Cons

    No life!! Too much drama

    Advice to ManagementAdvice

    Give people their requested days off.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Admin Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant in Salt Lake City, UT
    Former Employee - Assistant in Salt Lake City, UT

    I worked at Hilton Worldwide full-time (less than an year)

    Pros

    Onsite cafeteria. Discount on hotel rooms.

    Cons

    Horrible managers!! They were extremely lazy and so rude to other employees. The dress code very strict and old fashioned. Your hair has to be one natural color so you cant have dark/light highlights.

    Doesn't Recommend
    Neutral Outlook
  6.  

    It was ok it's ok ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Busser in Miami, FL
    Current Employee - Busser in Miami, FL

    I have been working at Hilton Worldwide full-time (less than an year)

    Pros

    There a good looking girls there

    Cons

    Pay scale sucks very very bad

    Advice to ManagementAdvice

    Please please please pay more

    Doesn't Recommend
    Negative Outlook
  7.  

    Open new Hilton Hotel - never written up - Fired by mail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquets in Bloomington, MN
    Current Employee - Banquets in Bloomington, MN

    I have been working at Hilton Worldwide part-time (more than 3 years)

    Pros

    free mediocre food in the employee lunchroom

    Cons

    organized, sales team failures and miscommunication

    Advice to ManagementAdvice

    Don't fire employees that have been there since then entire place was in boxes brand new by US Mail.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Customer Care Advisor role in Glasgow, Scotland later on outsourced and moved to Bulgaria

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Avisor in Glasgow, Scotland (UK)
    Former Employee - Customer Care Avisor in Glasgow, Scotland (UK)

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    staff rate for hotel stays

    Cons

    Staff notoriously underpaid even though they are highly educated, dedicated and multilingual. No appreciation from Management of the nature of the demanding tasks and challenging situations that Agents were faced with. Managers first out the door at the end of the shift even tough staff was still answering calls.

    Advice to ManagementAdvice

    Managers should lead by example and motivate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Guest Assistant Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in Carrollton, TX
    Current Employee - Guest Service Agent in Carrollton, TX

    I have been working at Hilton Worldwide full-time (more than 3 years)

    Pros

    You get paid every two weeks. You get to stay at the hotel maybe once during your time at the company.

    Cons

    Guest Assistant Department is the worse department in the WORLD. Management will try to figure out a way out of giving you a raise after a year of working in the call center and taking over 250 calls a week. Employee turnover is welcomed by management since they would rather not keep you at the company. During training, they try to convince you it is a great company, knowing you may not be there for only two or three months. People start getting fired after 6 weeks to 2 months. The policies change every week, One supervisor will give you recommendations to improve, then they switch supervisors on you after two months. They new supervisor will give you information inconsistent from your last supervisor. You can never get ahead at this company. This position should be considered as a temporary position. You will never enjoy working here. Get your money after one month and run.

    Advice to ManagementAdvice

    The Carrollton, Texas office is like working for a budget in or a motel. It gives Hilton a bad image.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Strikingly Appalling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide

    Pros

    The name Hilton Miami Downtown

    Cons

    Some Directors are unqualified for their position and practice reverse discrimination and favoritism. They also engage in sexual innuendos with their favorite and good looking line employees in front of others and invite them to sleep over at a guest room during their MOD shifts. If you are a professional they will create a hostile environment and will try to get rid of you.

    Advice to ManagementAdvice

    HR needs to do their job the right way ...stop supporting that type of environment and follow rules and regulations. Be fair to all employees.

  11.  

    Pretty awful

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide

    Pros

    Honestly I'm trying to think of a positive experience that I had while I was employed there... I made a few friends and that was about it.

    Cons

    This was a pretty awful place to work, I would not wish it upon anyone to work in food and beverage here.

    Advice to ManagementAdvice

    Not even worth it because the management will barely stick around for 3 months.

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