Hilton Worldwide Reviews

Updated August 31, 2015
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1,159 Employee Reviews

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  1. Consulting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Chef in Merritt Island, FL
    Former Employee - Executive Chef in Merritt Island, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton Worldwide full-time (More than a year)

    Pros

    Great company, great benefits, great career path

    Cons

    Sometimes to political and thus causes to much stress and friction not needed

    Advice to Management

    You hire professionals to do the job so let them do it. Micro management never works.


  2. Former Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Hilton Worldwide full-time

    Pros

    Company does a nice job at promotions within

    Cons

    Onboarding/Training to get "work" ready needs improvement

    Advice to Management

    Update work readiness process


  3. Good place to be.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hilton is a good place to work.

    Cons

    Benefits packages (in terms of healthcare) are not the greatest.


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  5. Great environment/place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I love the people I work with. This industry is a lot of fun and Hilton knows how to treat their employees.

    Cons

    Sometimes the workload can be heavy.

    Advice to Management

    n/a


  6. Great place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hazleton, PA
    Former Employee - Customer Service Representative in Hazleton, PA
    Recommends
    Positive Outlook

    I worked at Hilton Worldwide full-time

    Pros

    Management helpful and accessible .

    Cons

    Schedule changes too much. Hard to plan anything when schedule keeps changing.


  7. Banquet Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Server in Tampa, FL
    Current Employee - Banquet Server in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hilton Worldwide part-time (More than a year)

    Pros

    working for Hilton has it's benefits as in reduced rates on rooms while traveling, 401 K , uniforms, health and dental and paid time off

    Cons

    I am not getting enough shifts support my expenses, at times parking can be an issue due to the downtown location.

    Advice to Management

    creating an environment to ensure equal opportunities for all employees to work the hours needed on a weekly basis, remembering that it takes more then one to make it a team


  8. Helpful (1)

    Online Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Hilton Worldwide full-time

    Pros

    Easy to put the first application in online.

    Cons

    Very time consuming and asked lots of technical computer question.


  9. Internship Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great office culture. They make sure to really educate their employees.

    Cons

    Overall, wonderful experience! It was the first year they had an intern for this department, but the program still went very smoothly.


  10. Hhonors customer care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hhonors Customer Care in Carrollton, TX
    Former Employee - Hhonors Customer Care in Carrollton, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hilton Worldwide (Less than a year)

    Pros

    Work at home, team member travel program, decent benefit package, decent starting pay for a CC job, quarterly bonus if you hit your numbers, nice people

    Cons

    Little communication, help desk is not well trained, severe technology issues across the board (phones go down frequently, poor implementation of new password security feature causing an influx of calls regarding login issues, system fails to post stays constantly causing angry customers, chat feature to get assistance with questions is constantly down). My biggest con was that the on boarding team lies about the timeframe for moving up to a new position. I was told during my interview there would be a technical support spot opening that I could move into within a month or so, then the training team said 90 days buy could be sooner depending on experience and need, but when I applied I was told even though I was qualified all employees had to wait 6 months before moving into another position. Getting to see how much money you made for Hilton ($25000 in a month) and the 0% commision because CC doesn't get commision, only reservation agents get that.

    Advice to Management

    Don't lie and expect to keep employees. Improve technology before fulfilling the promise of opening up more spots nationwide. You don't have the server capacity for that many agents. Hire people for what they're qualified for rather than losing valuable talent. Give a commision to anyone in HRCC making a reservation.


  11. Helpful (1)

    Reservationist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hilton Worldwide full-time

    Pros

    Work from home; low cost hotels

    Cons

    Terrible pay; long hours, penalized for mistakes

    Advice to Management

    Treat your employees as professionals.



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