Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com

Hilton Worldwide Reviews

Updated October 22, 2014
Updated October 22, 2014
749 Reviews
3.5
749 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
332 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 27 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 28 reviews)

  • long hours - large events can be difficult to work with (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Representative
    Former Employee - Guest Service Representative

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    The benefits were good, the atmosphere was comfortable and the scheduling was flexible.

    Cons

    Some supervisors could have been more respectful to the staff.

    Recommends
    No opinion of CEO
  2.  

    Good place to work!

    Former Employee - Executive Chef in Nashville, TN
    Former Employee - Executive Chef in Nashville, TN

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    Great benefits and good discounts at hotels around the world! Easy to relocate and stay within the Hilton family.

    Cons

    The management company of my location was adequate. Not open to making changes.

    Recommends
  3.  

    Good Company to work for/Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide full-time (more than 10 years)

    Pros

    The company has a great culture and opportunities to expand your experience by participating in a variety of projects. The people are generally supportive. The leadership is ethical and strives to cultivate the company's stated values. The travel benefits are very good.

    Cons

    Promotions are sometimes based more on who you work for verses the actual performance achieved. Salaries are typically below the market and internal raises can be slow to resolve shortfalls in pay. Work-life balance is pretty good, but it is a fast pace environment.

    Advice to ManagementAdvice

    There needs to be more structure around promotions, but career paths need to be more visible. Compensation needs to be more transparent.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good company to work for, but it still has a lot of issues because most in corporate have little or no industry exp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in McLean, VA
    Former Employee - Senior Analyst in McLean, VA

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    They treat their employees well. Good vacation policy, 401k and benefits in general.

    Cons

    Most departments are pretty siloed and so it's hard to move around in the company even though they say it's easy.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Guest Assistant Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in Carrollton, TX
    Current Employee - Guest Service Agent in Carrollton, TX

    I have been working at Hilton Worldwide full-time (more than 3 years)

    Pros

    You get paid every two weeks. You get to stay at the hotel maybe once during your time at the company.

    Cons

    Guest Assistant Department is the worse department in the WORLD. Management will try to figure out a way out of giving you a raise after a year of working in the call center and taking over 250 calls a week. Employee turnover is welcomed by management since they would rather not keep you at the company. During training, they try to convince you it is a great company, knowing you may not be there for only two or three months. People start getting fired after 6 weeks to 2 months. The policies change every week, One supervisor will give you recommendations to improve, then they switch supervisors on you after two months. They new supervisor will give you information inconsistent from your last supervisor. You can never get ahead at this company. This position should be considered as a temporary position. You will never enjoy working here. Get your money after one month and run.

    Advice to ManagementAdvice

    The Carrollton, Texas office is like working for a budget in or a motel. It gives Hilton a bad image.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    No Development in the "Development Coach", job is to let the resv. know only what they do wrong, not motivating at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Work From Home in Dallas, TX
    Current Employee - Reservations Work From Home in Dallas, TX

    I have been working at Hilton Worldwide part-time (more than an year)

    Pros

    Flexibility in hours, Hotel discounts, work from home, Dallas Reservations.

    Cons

    Not motivating at all, all you hear is what your doing wrong every time you hear from supervisor or "DC", monthly bonus is almost impossible and depends on luck of the calls not your actions. I lost my job due to being sick and running out of emergency time. The dc was out to get rid of me and found a loop of 3 write ups/yr. I had one month out of 56 that I did not meet the 95% attendance and lost my job.

    Advice to ManagementAdvice

    Get rid of the old timers with narrow views that truly do not want to coach employees or develope them, I was never developed. Dc's have way to much subjectivity on evaluating an employees.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Part of a team that puts the customer first.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Valet Attendant
    Current Employee - Valet Attendant

    I have been working at Hilton Worldwide part-time (more than 3 years)

    Pros

    Large corporation with many avenues and career paths to offer. Locations and work shifts vary widely.

    Cons

    Employees can be put second hand to upper management and hotel guests.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Not what this company professes to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at Hilton Worldwide full-time (more than 5 years)

    Pros

    Large company. Advanced systems. Progressive.

    Cons

    This company is not what it claims itself to be. All the talk about being a people company is simply that, just talk. They care about one thing only and that is lining the pockets of Blackstone even at the expense of their guests and employees lives. They do not care about work life balance but give it all talk as if they do care. Many of the VPs are nasty tyrants who have the corporate office fooled.

    Advice to ManagementAdvice

    Take a serious inventory of those who manage like tyrants. Don't let yourself be hood winked.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Overall, Hilton is a good company to work for, if you're not concerned about how much money you make.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Chicago, IL
    Former Employee - Sales Manager in Chicago, IL

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    Hilton has great benefits and the employee travel program is probably one of the best. You are able to get free rooms, if the hotel you choose is owned and managed.

    Cons

    I don't feel like they pay enough for the amount of work that you do. The turnover rate is very high.

    Advice to ManagementAdvice

    Be willing to compensate people for what they are worth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Hilton Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Memphis, TN
    Current Employee - Systems Analyst in Memphis, TN

    I have been working at Hilton Worldwide full-time (more than 8 years)

    Pros

    Relaxed work environment and friendly culture

    Cons

    Quick to hire and fire. Another corporate reorganization happens every two years. Dysfunctional management top to bottom. Way too lean on maintaining the current environment while rushing new projects too fast. Outsourced the existing talent pool and replaced with MBA types.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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