Hilton Worldwide

www.hiltonworldwide.com

Hilton Worldwide Reviews

Updated January 25, 2015
Updated January 25, 2015
851 Reviews
3.5
851 Reviews
Rating Trends

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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
366 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • long hours and advancement can take time depending on the management company (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very satisfied with the perks of being a Hilton employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in Saint Louis, MO
    Current Employee - Guest Service Agent in Saint Louis, MO

    I have been working at Hilton Worldwide full-time (less than an year)

    Pros

    Cheap, even free, hotel rooms with the Hilton Brand, great health and 401K benefits

    Cons

    Hotel hours downtown vary, hours get cut in downtime.

    Recommends
    Positive Outlook
  2.  

    Absolute WORSE JOB Experience Ever!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pastry Cook in Houston, TX
    Former Employee - Pastry Cook in Houston, TX

    I worked at Hilton Worldwide full-time (less than an year)

    Pros

    Uniforms are cleaned and pressed each day. Very diverse. There are not very many good things I can say about this location.

    Cons

    Overworked and underpaid. Different benefits for certain positions. Corporate employees enjoy great benefits and cooks, housekeeping, and etc were considered Union employees with low grade benefits. Men sat around and watched women lift HEAVY commercial equipment and didn't ask if they needed assistance. SLAVE drivers, no recognition for hard work, and threats of termination made on a regular basis due work NOT being to their expectations. NO career progression. I wouldn't suggest anyone working in the kitchen. It was the absolutely worse work experience I have ever had in my 20 plus years in the work force.

    Advice to ManagementAdvice

    Revise your pay scale for those who work in the kitchen...especially at the largest hotel in Texas!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    More and more...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - House Keeping in Orlando, FL
    Former Employee - House Keeping in Orlando, FL

    I worked at Hilton Worldwide

    Pros

    There aren't many. It was a job , it barely paid the bills.

    Cons

    Poor management, unwilling to work with students, unsafe working conditions, job performance designed to prevent vertcal growth

    Advice to ManagementAdvice

    Stop burning through employees and you will have better workers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 8 people found this helpful  

    Good place to work, challenging, fast-paced and global

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director
    Current Employee - Senior Director

    I have been working at Hilton Worldwide full-time (more than 5 years)

    Pros

    Realize that my perspective is that of a Senior Director level position with HWW corporate- I imagine the reviews will vary according to role, location, etc. The corporate leadership for Hilton is, for the most part, outstanding. Those in C-level positions are smart, approachable and respectful- particularly in brand leadership and marketing. The perks are good, particularly if you like to travel, and the people around the world are fun to work with. There are some that are difficult, mostly legacy types, but not any more than anywhere else.

    Cons

    It's a big company, so decisions can linger. There is quite a bit of arrogance with the Americas Sales operation- they think they're the elite of the company- and sometimes treat others that way- but that should be improving, as there's been a reorganization there. The team member travel discount program is pretty bad- there's a lot of talk to improve it. Compensation isn't especially high on average.

    Advice to ManagementAdvice

    Streamline decision making.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good money but not steady

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Room Service Server in Baltimore, MD
    Current Employee - Room Service Server in Baltimore, MD

    I have been working at Hilton Worldwide full-time (less than an year)

    Pros

    I make good money, good benefits

    Cons

    bad hours, a lot of sitting around, money is not steady

    Advice to ManagementAdvice

    know when and when not to schedule people

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    decent place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Orlando, FL
    Current Employee - Sales Representative in Orlando, FL

    I have been working at Hilton Worldwide

    Pros

    good hours and flexible schedule

    Cons

    bad management and lack of team leadership

    Advice to ManagementAdvice

    learn the bottom jobs first.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    One of the best companies I've worked for.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide

    Pros

    Great culture and generally strong leadsrship

    Cons

    Wages and benefits are not competitive

  9.  

    Great stepping stone in the hospitality industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Houston, TX
    Current Employee - Front Desk Agent in Houston, TX

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    discounts on rooms, its a well established hotel company so its great experience for someone like me.

    Cons

    the work enviornment. poor managment .

    Advice to ManagementAdvice

    i would adive making the work enviorment more friendly more welcoming less intimidating. i would recomind further training to employees to constatly better their knowledge and be better employees

    Recommends
    Positive Outlook
  10.  

    metiocer place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Office Supervisor in Houston, TX
    Current Employee - Front Office Supervisor in Houston, TX

    I have been working at Hilton Worldwide

    Pros

    the on the job training

    Cons

    thepay is not good

    Advice to ManagementAdvice

    hire better employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Hilton begs or loyalty, but forgets about those loyal employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide

    Pros

    Large Hotels with many opportunities.

    Cons

    Terrible pay that is not comparable to other companies.

    Recommends
    Neutral Outlook
    Approves of CEO

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