Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com

Hilton Worldwide Reviews

Updated November 25, 2014
Updated November 25, 2014
790 Reviews
3.5
790 Reviews
Rating Trends

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Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
349 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • long hours and advancement can take time depending on the management company (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    It is good for my college years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in East Brunswick, NJ
    Current Employee - Front Desk Agent in East Brunswick, NJ

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    You get to meet a lot of people

    Cons

    They don not pay well

    Advice to ManagementAdvice

    Make employees happy if you want to make the costumers happy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Admin Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant in Salt Lake City, UT
    Former Employee - Assistant in Salt Lake City, UT

    I worked at Hilton Worldwide full-time (less than an year)

    Pros

    Onsite cafeteria. Discount on hotel rooms.

    Cons

    Horrible managers!! They were extremely lazy and so rude to other employees. The dress code very strict and old fashioned. Your hair has to be one natural color so you cant have dark/light highlights.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Labor intensive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide

    Pros

    Hilton is a great place to work overall. Their selection progress is set up in such a way that you end up working with a talented respectful team

    Cons

    Long hours. About 12 hours daily. with various shift starts during a single week.

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  5. 1 person found this helpful  

    Promise a lot, deliver little - Hilton Focus Service Division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Sales
    Current Employee - Director of Sales

    I have been working at Hilton Worldwide full-time (more than 3 years)

    Pros

    Reporting, tools, marketing. Resources that help you do the job. Autonomy in most positions but left to learn on your own (pro & con).

    Cons

    Absence of Senior Management and leadership. Unfairness in work place, with inconsistent policies and shortcuts. Credit was wrongfully awarded in a corporate/boss mentality of reflecting responsibility - toxic work environment. They sell advancement in company however it is hard to come by unless the right people move on. Prefer to view employees as factors of productivity rather than investing in good people. Salary and bonus structure de-incentivizing - based on gates above 100% but 120% means the same as 101%. High turnover due to low salary and budget restraints. Work life balance is difficult to maintain - always need to be available.

    Advice to ManagementAdvice

    Invest in employees well being. Consider changing philosophy of bonus and pay structure to keep good people.

  6.  

    Team lead of front desk operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Des Plaines, IL
    Current Employee - Front Desk Agent in Des Plaines, IL

    I have been working at Hilton Worldwide full-time (less than an year)

    Pros

    training, moral, environment, opportunities, management,

    Cons

    compensation, salary, long hours, benefits, time

    Advice to ManagementAdvice

    More development

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Over worked and unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Manager in Charlotte, NC
    Current Employee - Night Manager in Charlotte, NC

    I have been working at Hilton Worldwide full-time (more than 5 years)

    Pros

    Competitive pay, Competitive pay

    Cons

    Terrible management, dont promote from within

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Austin, TX
    Former Employee - Hostess in Austin, TX

    I worked at Hilton Worldwide part-time (less than an year)

    Pros

    Benefits are good, growth in the company is available if desired

    Cons

    Terrible company evnironment, feels unorganized and just an all around mess with bad attitudes

    Advice to ManagementAdvice

    Match the environment with what you preach that it is

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Not good for anyone who doesn't fit neatly into Hilton's limited definition of a good employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Coordinator in Dallas, TX
    Former Employee - Customer Care Coordinator in Dallas, TX

    I worked at Hilton Worldwide full-time (more than 3 years)

    Pros

    Good travel benefits, ability to work at home.

    Cons

    Limited ability to get time off. Difficult to change schedules. Makes you feel like you've lost control of your own life. Employees who think outside the box--even when it is to the advantage of the company--are discouraged. Tools for further empowerment are repeatedly promised, but they are the proverbial pot at the end of the rainbow.

    Advice to ManagementAdvice

    Recognize employees who have a great deal to offer, even if they do not fit into your precise metrics. Management needs to do more than talk the talk; it needs to start walking, too. Management preaches customer service, but it always gets down to the bottom line, which the last time I checked was at a pretty healthy level.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Not very good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide

    Pros

    -good benefits
    -it has a flexible schedule

    Cons

    -need to have the right attitude to enjoy it
    -long hours

  11.  

    A great company gone down the tubes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN

    I worked at Hilton Worldwide full-time (more than 8 years)

    Pros

    Before Blackstone, the culture, opportunity for advancement and the overall "people" aspect were great. It used to be a fun company to work for. Now, not so much.

    Cons

    I worked for Hilton before Blackstone bought them. True, the company needed reorganizing but Blackstone gutted it and are still trying to rebuild it. Too many new people from outside the company changing the company and its culture.

    Advice to ManagementAdvice

    Regain the pre-Blackstone company culture of true hospitality and not one of just looking at the bottom line.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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