Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com
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Hilton Worldwide Reviews

Updated September 18, 2014
Updated September 18, 2014
703 Reviews
3.5
703 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
314 Ratings

Review Highlights

Pros
  • if you enjoy travelling, the team member travel plan is awesome (in 22 reviews)

  • Good benefits such as discount room rates and employment growth (in 27 reviews)


Cons
  • There was not an appropriate work/life balance - especially for contractors (in 22 reviews)

  • long hours - large events can be difficult to work with (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Minneapolis, MN
    Former Employee - Manager in Minneapolis, MN

    I worked at Hilton Worldwide full-time for more than a year

    Pros

    Great training, hire from within, good employee recognition program, free food, mgmt is very approachable, everyone works as a team.

    Cons

    Long ours, 24 hour operation, union environment, below average pay, mgmt can something be unfair. sometimes feels like guests are more important than team members.

    Recommends
    Positive Outlook
  2.  

    An excellent place to work if someone is interested in improving on customer service skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator  in  Fairfax, VA
    Current Employee - Coordinator in Fairfax, VA

    I have been working at Hilton Worldwide full-time for more than 3 years

    Pros

    Benefits are robust and extensive, especially the Team Member Travel Program.
    Job stability

    Cons

    Advancement is a huge challenge, especially if you start hourly and want to move into management.
    Senior team members who are part of the union have first choice for holidays and weekends off.
    Pay is average for an international hotel enterprise.

    Advice to ManagementAdvice

    Open more doors for non-management workers as they are usually the eyes and ears of every hotel.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Good environment and teamwork atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cluster Sales MAnager
    Current Employee - Cluster Sales MAnager

    I have been working at Hilton Worldwide full-time for more than 5 years

    Pros

    International and multicultural company with big opportunities Worldwide. Depend con the región os easier to grow and languages is a must In Europea and Latam.

    Elevator program and shine develop people with a fast track to management positions

    Cons

    Salary, they are not the best paying in hospitality industry. The s

    Advice to ManagementAdvice

    More recognition to internal people offering better salaries and businessman opportunities.

    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Ok. Nothing great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide for more than 5 years

    Pros

    Great savings for hotel stays.

    Cons

    Not much earning potential. Bonuses are small.

    Advice to ManagementAdvice

    Good opportunity to get procurement experience and then jump ship to somewhere with more growth and earning potential.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Pros & Cons to working in Hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Analyst
    Current Employee - Operations Analyst

    I have been working at Hilton Worldwide full-time for more than 3 years

    Pros

    Travel Perks are good, free hotels in cities

    Cons

    Salary is low until you get to Director positions

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great place to work, but can be hard to move about in the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Revenue Coordinator  in  Addison, TX
    Current Employee - Revenue Coordinator in Addison, TX

    I have been working at Hilton Worldwide full-time for more than a year

    Pros

    Great benefits and paid time off, upper management appears to care about how the employees. The company is always striving for higher customer satisfaction. The company continues to grow, especially internationally. It is very normal for the company to have "random pizza day" or some other type of specialized snacks (smoothies, ice cream, or craft popsicles). The company wants you to continually improve yourself with Personal Development Plans, but it is difficult to get time to pursue those plans.

    Cons

    Lower level management doesn't appear to care if everyone is putting for the most effort, allowing many to do the minimum to get by. Too many people have been in the same entry level positions (10-20 yrs) and still burden other departments with inquiries they should know. Can be tough to move around in the company. Only a few departments are allowed to work from home full time or on a once a week basis. It takes FOREVER to get any type of system updates, sometimes 3-5 years and vital systems/programs seem to crash regularly and IT or the systems engineers don't know why.
    Compensation is rather low when we can see the impact we have on revenue.

    Advice to ManagementAdvice

    Invest in systems and IT architecture! 3-5 years for updates is downright ridiculous. Implement a HR policy that keeps employees from sitting in one position for more than 5-7 years so they can become more rounded in the company. Create a leadership development process that can be applied to or employees can be invited to which would be mandatory for anyone in a supervisory role.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Sous chef

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sous Chef  in  Lexington-Fayette, KY
    Former Employee - Senior Sous Chef in Lexington-Fayette, KY

    I worked at Hilton Worldwide full-time for more than 3 years

    Pros

    Lots of hours free food pleanty of breaks and great benefits

    Cons

    No work life balance...have to work six days several differant weeks..management plays favorites...management spends a lot of time in their offices...management is clueless to what it takes to get the job done...NO help when busy, you have to work thebuffets dini g room and room service its a 300 room hotel which means you get blasted when busy

    Advice to ManagementAdvice

    Try hiring employees who can cook..wait tables...whatever just hire industry people not a wanna be manager or some guy wanting to be a mailman..and jesus stop using temp services those people are worthless

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    The pay does not equal the amount of work you do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender  in  Fort Wayne, IN
    Current Employee - Bartender in Fort Wayne, IN

    I have been working at Hilton Worldwide full-time for less than a year

    Pros

    Opportunity to meet people from all over the world. Encouraged to make the best decision for the guests needs. Enjoyed working with co-workers...we helped each other when needed.

    Cons

    Long hours, not enough help, no management involvement especially at night...you were on your own. The GM needs to be more engaged with managers and guests needs.

    Advice to ManagementAdvice

    Be more involved and listen to your employees and managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Outdated computer systems and constant vpn issues but good pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Reservations  in  Tampa, FL
    Current Employee - Work At Home Reservations in Tampa, FL

    I have been working at Hilton Worldwide part-time for less than a year

    Pros

    Great pay and perks. Setting your own schedule was a great advantage.

    Cons

    Constant computer issues and training covers lots of information you never use on the job.

    Advice to ManagementAdvice

    Put money into upgrading your computer support systems

    Recommends
    No opinion of CEO
  11.  

    Needs new people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide

    Pros

    Hilton is a great company to work for. They are located around the world so you can vacation or even move if there is a position you want.

    Cons

    The management and staff have been at the same location for a long time. Managers want changes but they are the ones who let the staff do the things that need to change. If you want changes then you have to start at the top.

    Advice to ManagementAdvice

    I do not believe that any manager should stay at one location for more than 5 years. This will always bring in new eyes and ideas that a manager that has only been in one location does not have.

    Recommends
    Neutral Outlook
    No opinion of CEO

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