Hilton Worldwide

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Hilton Worldwide Reviews in Tennessee

Updated April 15, 2014
Updated April 15, 2014
689 Reviews

3.5
689 Reviews
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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
301 Ratings

Review Highlights

Pros
  • if you enjoy travelling, the team member travel plan is awesome (in 22 reviews)

  • Good benefits such as discount room rates and employment growth (in 27 reviews)


Cons
  • There was not an appropriate work/life balance - especially for contractors (in 22 reviews)

  • long hours - large events can be difficult to work with (in 33 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Challenging projects and wonderful teams - the Website / Digital Design & Delivery leadership team is phenomenal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Memphis, TN
    Former Employee - Project Manager in Memphis, TN

    Pros

    I was fortunate to work with such a wonderful leadership team in the Website / Digital Design & Delivery group. I worked as a PM for a number of years and for large organizations prior to HWI so I was pleasantly surprised by how much I learned from this team and the individual leaders. It was challenging and very demanding work when we launched the next-generation websites but it was an awesome experience - very satisfying.

    Cons

    There was not an appropriate work/life balance - especially for contractors.

    Advice to ManagementAdvice

    Work harder to ensure your team members are not getting burned out from working very long hours.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Hilton has taken me from an entry level employee and promoted me to a Corporate position over the last 13 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Manager  in  Memphis, TN
    Current Employee - Quality Assurance Manager in Memphis, TN

    Pros

    Ability to travel and meet new people everyday

    Cons

    As a woman, I get paid a little less than what I am worth

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    My job was in a new area for me and I felt like I was able to make a difference.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Memphis, TN
    Former Employee - Business Analyst in Memphis, TN

    Pros

    Benefits, particularly paid leave, for new employees have been revamped and are very generous. Also Hilton encourages employees to give back to the community and has community partners that the corporation supports.

    Cons

    There have been a lot of organizational changes going on so, while it was interesting work, it was sometimes tumultuous. Some levels of management act as though they do not believe the changes are necessary so it is sometimes hard to determine what the focus is.

    Advice to ManagementAdvice

    make sure corporation goals are filtered down through management ranks

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Poor paying job with dysfunctional organization and incompetent management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - ECommerce Manager  in  Memphis, TN
    Former Employee - ECommerce Manager in Memphis, TN

    Pros

    Hilton has some great travel benefits, if you can get them. I've stayed in downtown Chicago for $39 a night. The problem is each hotel holds 2 rooms max for employees and you have to book a year in advance.

    Cons

    The senior management isn't the strongest and seems to focus on outdoing each other instead of working together. Hilton Worldwide has competition between its brand teams when they should be working together with Marriott and Starwood as their competition. Looking at any recent ranking of hotel brands, either overall or by category, you quickly notice that the Hilton brands are near the bottom. This is the result of a lack of clear direction and a focus on the bottom line and not service.

    Advice to ManagementAdvice

    Find a better leadership staff who has hospitality experience and knows how to hire and manage agencies.

    Doesn't Recommend
    Disapproves of CEO
  6. 2 people found this helpful  

    Not a bad place to work but Blackstone is gutting them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN

    Pros

    Friendly, nice facilities, not bad pay, good benefits, decent employee purchase plans

    Cons

    Hilton Corporate was a great place to work, but since Blackstone bought the company they have been cutting costs and corners and outsourcing.

    Advice to ManagementAdvice

    Just because things are winding down don;t abandon the lower level employees, recognition, or incentives. They need to stay motived even more when times are hard.

    Disapproves of CEO
  7. 3 people found this helpful  

    Company has lost focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Hotel Manager  in  Memphis, TN
    Current Employee - Hotel Manager in Memphis, TN

    Pros

    Strong brands and a lot of cohesion throughout the company. There is a lot of pride in the name and the hotels are very nice.

    Cons

    This compnay seems to have lost focus after they were bought by Blackstone. The layoffs and service cuts are distressing. Staff is not supportive. The brands linger with a lot of technology and no knowledge of how to use it.

    Advice to ManagementAdvice

    Take more time to support your hotels. If a hotel has a problem or question there is almost no way to get an answer. the 800 help line is only for IT issues, and their seems to be virtually NO operations support, unlike other hotel brands I have worked with.

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Company Info

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN

    Pros

    Great work environment, strong team members, technology is currently exceptional.

    Cons

    Change in culture, leadership team has extensive turnover, office move has caused new team members that do not have experience in industry.

    Advice to ManagementAdvice

    Focus on employee development and continue to offer educational assistance to employees, foster feedback and communications with team members.

    Recommends
    Approves of CEO
  9. 2 people found this helpful  

    Hilton Hotels - A Company in Transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN

    Pros

    I had the great pleasure of working for Hilton Hotels while it was still the preeminent hotel company in the world. Many of the finest people I've known and worked with came through Hilton's corporate structure. It was a very large family, where everyone had a stake in our collective success.

    Cons

    Since the acquisition by Blackstone, the very structure of the company is changing. While I'm confident the company will once more be a world leader, it has not yet found it's footing. Many great people have moved on, voluntarily and otherwise, with an air of uncertainty weighing heavily upon those who remain.

    Advice to ManagementAdvice

    Communication is key in times of transition. The manner in which news was provided to team members left an impression that senior management was making the rules on the fly. You have extremely talented employees, providing them with an active role in the transition will result in a stronger company in the end.

    No opinion of CEO
  10. 4 people found this helpful  

    All hands abandon ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Programmer  in  Memphis, TN
    Current Employee - Programmer in Memphis, TN

    Pros

    co-workers are friendly
    very little office politics at the staff level

    Cons

    The company has laid off a lot of people here at the IT center. There are more job cuts on the way. Very few senior management is being laid off. No promotions, no raises, poor morale, the only transfers are one-way through the exit door.

    Advice to ManagementAdvice

    Get someone else to buy th company.

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Pay us what we deserve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Guest Service Representative/Sales Coordinator  in  Nashville, TN
    Current Employee - Guest Service Representative/Sales Coordinator in Nashville, TN

    Pros

    Benefits are great and the hotel guests are the best. They are the true reason why I keep coming back to work. Besides the fact I have to work I choose hospitatility because it is in my blood

    Cons

    TOO much Drama at our location with management lots of backstabbing.....always asked to step out of your job description but not getting paid for it

    Advice to ManagementAdvice

    Communicate more stop being so greedy with money that is not yours...we make guests happy up front we should be paid what we are worth

    Disapproves of CEO

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