Hinduja Global Solutions

  www.teamhgs.com
  www.teamhgs.com

Hinduja Global Solutions Reviews

Updated December 16, 2014
Updated December 16, 2014
129 Reviews
3.1
129 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hinduja Global Solutions CEO Partha De Sarkar
Partha De Sarkar
66 Ratings

Review Highlights

Pros
  • Friendly Working environment with well knowledge d Seniors (in 12 reviews)

  • Good people focused on providing excellent service to their customers (in 5 reviews)


Cons
  • Low salary for support and very slow career growth (in 5 reviews)

  • Low Salary compared to the compitator companies (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAR in Peoria, IL
    Current Employee - CAR in Peoria, IL

    I have been working at Hinduja Global Solutions full-time (more than 3 years)

    Pros

    Good co workers to work with

    Cons

    low wages hard to work with

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Short review for HGS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hinduja Global Solutions full-time (more than 3 years)

    Pros

    human resources dept team is excellent. personal growth, none. there are employees who have been in the company for more than 10 years and still in the same position. compensation and benefits are okay. other call center can still offer more than what this company can.

    Cons

    personal growth, none. leadership, ok.

    Recommends
    No opinion of CEO
  3.  

    Entry level jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Peoria, IL
    Former Employee - Customer Service Representative in Peoria, IL

    I worked at Hinduja Global Solutions full-time (more than 3 years)

    Pros

    Decent job to learn how to interact with people for someone just entering the workforce.

    Cons

    Company pays similarly low wages for CSRs who field complaint calls and CSRs who are required to do complex troubleshooting. Few opportunities for actual advancement.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    csr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Peoria, IL
    Current Employee - Anonymous Employee in Peoria, IL

    I have been working at Hinduja Global Solutions full-time (more than 5 years)

    Pros

    Its a comfertable job. As long as you show up and do what your supposed to things go smoothly.

    Cons

    Pay is really bad. This is customer service. Starts out at 8:50 - 9:00 an hour. The amount of learning and changing rules that happen, its truly just not worht the pay. This job could be a lot better, with better pay. Make it worth it....

    Advice to ManagementAdvice

    Direct management to me, great! Even so after that. Its the bosses bosses boss. The higher ups dont seem to care about employees.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Great opportunities, but not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Peoria, IL
    Former Employee - Team Leader in Peoria, IL

    I worked at Hinduja Global Solutions full-time (more than 5 years)

    Pros

    Excellent health insurance and opportunities for growth are here. If you put forth the effort into your job, you can move up quickly. I was in many different positions here including CSR, Real Time, and Team Leader.

    Cons

    Extremely strict attendance and scheduling policy. If your car breaks down or you encounter a really difficult family situation you might as well look for another job. Also depending on the client you work for, expect to be belittled all the time by the client and upper management. There is no such thing as positive feedback here.

    Advice to ManagementAdvice

    Upper management really needs to work on their people skills.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    HGS is not a place where you want to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Peoria, IL
    Current Employee - Customer Service Representative in Peoria, IL

    I have been working at Hinduja Global Solutions full-time (more than an year)

    Pros

    Great starting pay. FMLA and Maternity leave. Team Leaders.

    Cons

    Attendance policy. Coworkers. Cleanliness. Real time is constantly coding attendance information incorrectly

    Advice to ManagementAdvice

    Change the 32 hour attendance policy and maybe you wouldn't have such a high turn over rate. Also, advise the cleaning staff to actually clean the floors of the call center so there would not be ants crawling on people's desks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    It has been a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Peoria, IL
    Current Employee - Customer Service Representative in Peoria, IL

    I have been working at Hinduja Global Solutions full-time (more than 10 years)

    Pros

    I think the leadership at HGS is very good and they listen to you if there is a concern. There is plenty of room for both professional and personal growth at this company.

    Cons

    I'd say one the biggest challenges of working for this company depends on the client you work for. Due to the hours some clients are open, it can make it hard to spend time with your family.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    It isn't for everyone. You either like it or you don't.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Peoria, IL
    Former Employee - Customer Service Representative in Peoria, IL

    I worked at Hinduja Global Solutions full-time (less than an year)

    Pros

    Very comfortable with pleasant surroundings. Doesn't look like the typical office environment.

    Cons

    Borderline between high stress from the incredible call volume and sheer boredom when there are no calls at all during slow times during the year.

    Advice to ManagementAdvice

    Alleviate worker burnout by having more flexibility in shift assignments.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Don't know what they want to be when they grow up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at Hinduja Global Solutions full-time

    Pros

    Global company with a lot of locations.

    Cons

    Constantly changing management, commodity services, management changes direction and focus constantly.

    Advice to ManagementAdvice

    Figure out what kind of company you want to be and go do it. Quick changing direction everytime the wind blows.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Growing Comany

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BDM in Warrenville, IL
    Current Employee - BDM in Warrenville, IL

    I have been working at Hinduja Global Solutions full-time (more than an year)

    Pros

    HGS is a growing company with alt of opportunity for the right person.

    Cons

    There has been changes since my time at HGS. There were a lot of promise that were not kept. Also, you could find yourself taking on projects that may fit higher salaried employees. Also the office politic game was in full effect. I would probably still be there if the promises and other things I was told were fulfilled. As for salary I was making below industry standard even though I felt my contribution was above expected. As mentioned, have been told things have changed.

    Advice to ManagementAdvice

    Don't promise someone things that can't be met. Also, I feel individuals should be rewarded based on the work they do and not be held back because of low expectations from a position. I was told I was the top performer in my role and I would be paid more than other reps. Only to find out at the time new hires for the same role were being paid almost 10,000 more based on me and another employee's work. That is not right.

    Recommends
    Approves of CEO

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