Hinduja Global Solutions

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Hinduja Global Solutions Reviews

Updated February 25, 2015
Updated February 25, 2015
141 Reviews
2.9
141 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hinduja Global Solutions CEO Partha De Sarkar
Partha De Sarkar
72 Ratings

Review Highlights

Pros
  • Friendly Working environment with well knowledge d Seniors (in 12 reviews)

  • Good people focused on providing excellent service to their customers (in 5 reviews)


Cons
  • Low salary for support and very slow career growth (in 5 reviews)

  • Low Salary compared to the compitator companies (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun and Relaxing at times

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hinduja Global Solutions

    Pros

    Great people to work with and great benefits.

    Cons

    the lack of communication between supervisors

    Advice to ManagementAdvice

    I hate that you have to work somewhere else for 6 months before you can reapply.

  2.  

    Good place to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Peoria, IL
    Current Employee - Customer Service Representative in Peoria, IL

    I have been working at Hinduja Global Solutions

    Pros

    Always opportunities available for promotions.

    Cons

    High turnover rate. Pay is not great.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Saying the right things but not following through

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hinduja Global Solutions full-time (more than a year)

    Pros

    The company is easy to work for if you aren't looking to evolve in your career. If your goal is to find a company where you can work for 30 years and retire HGS is the company. The work isn't challenging and it is fairly consistent without any pressure.

    Cons

    If you are looking to have a voice in how things are done - this is not the place for you. Even through they bill themselves as a true international team if the idea doesn't come out of India they don't listen.

    Advice to ManagementAdvice

    If you want to be the international company you talk about learn to work with the other cultures instead of acting like they don't exist.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Short review for HGS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hinduja Global Solutions full-time (more than 3 years)

    Pros

    human resources dept team is excellent. personal growth, none. there are employees who have been in the company for more than 10 years and still in the same position. compensation and benefits are okay. other call center can still offer more than what this company can.

    Cons

    personal growth, none. leadership, ok.

    Recommends
    No opinion of CEO
  6.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAR in Peoria, IL
    Current Employee - CAR in Peoria, IL

    I have been working at Hinduja Global Solutions full-time (more than 3 years)

    Pros

    Good co workers to work with

    Cons

    low wages hard to work with

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Entry level jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Peoria, IL
    Former Employee - Customer Service Representative in Peoria, IL

    I worked at Hinduja Global Solutions full-time (more than 3 years)

    Pros

    Decent job to learn how to interact with people for someone just entering the workforce.

    Cons

    Company pays similarly low wages for CSRs who field complaint calls and CSRs who are required to do complex troubleshooting. Few opportunities for actual advancement.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    csr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Peoria, IL
    Current Employee - Anonymous Employee in Peoria, IL

    I have been working at Hinduja Global Solutions full-time (more than 5 years)

    Pros

    Its a comfertable job. As long as you show up and do what your supposed to things go smoothly.

    Cons

    Pay is really bad. This is customer service. Starts out at 8:50 - 9:00 an hour. The amount of learning and changing rules that happen, its truly just not worht the pay. This job could be a lot better, with better pay. Make it worth it....

    Advice to ManagementAdvice

    Direct management to me, great! Even so after that. Its the bosses bosses boss. The higher ups dont seem to care about employees.

    Recommends
    Negative Outlook
    Disapproves of CEO
  9.  

    Great opportunities, but not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Peoria, IL
    Former Employee - Team Leader in Peoria, IL

    I worked at Hinduja Global Solutions full-time (more than 5 years)

    Pros

    Excellent health insurance and opportunities for growth are here. If you put forth the effort into your job, you can move up quickly. I was in many different positions here including CSR, Real Time, and Team Leader.

    Cons

    Extremely strict attendance and scheduling policy. If your car breaks down or you encounter a really difficult family situation you might as well look for another job. Also depending on the client you work for, expect to be belittled all the time by the client and upper management. There is no such thing as positive feedback here.

    Advice to ManagementAdvice

    Upper management really needs to work on their people skills.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    HGS is not a place where you want to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Peoria, IL
    Current Employee - Customer Service Representative in Peoria, IL

    I have been working at Hinduja Global Solutions full-time (more than a year)

    Pros

    Great starting pay. FMLA and Maternity leave. Team Leaders.

    Cons

    Attendance policy. Coworkers. Cleanliness. Real time is constantly coding attendance information incorrectly

    Advice to ManagementAdvice

    Change the 32 hour attendance policy and maybe you wouldn't have such a high turn over rate. Also, advise the cleaning staff to actually clean the floors of the call center so there would not be ants crawling on people's desks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    It has been a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Peoria, IL
    Current Employee - Customer Service Representative in Peoria, IL

    I have been working at Hinduja Global Solutions full-time (more than 10 years)

    Pros

    I think the leadership at HGS is very good and they listen to you if there is a concern. There is plenty of room for both professional and personal growth at this company.

    Cons

    I'd say one the biggest challenges of working for this company depends on the client you work for. Due to the hours some clients are open, it can make it hard to spend time with your family.

    Recommends
    Neutral Outlook
    Approves of CEO

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