Hogg Robinson Group

www.hoggrobinson.co.uk

Hogg Robinson Group Reviews

Updated January 19, 2015
Updated January 19, 2015
19 Reviews
3.0
19 Reviews
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Hogg Robinson Group Chief Executive and Board Member David J.C. Radcliffe
David J.C. Radcliffe
7 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Travel Consultant in Charlotte, NC
    Current Employee - Senior Travel Consultant in Charlotte, NC

    I have been working at Hogg Robinson Group full-time (more than 3 years)

    Pros

    Good company good benefits I like working with fellow team members rewarding always feel good about coming to work everyday

    Cons

    One of the top travel companies in country, well managed and growing so no Cons to speak of so far and would recommend it to anyone

    Advice to ManagementAdvice

    Stay on top of new technology and travel tools watch competition and never lose accounts

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Stay away from the Charlotte office!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Charlotte, NC
    Former Employee - Operations Supervisor in Charlotte, NC

    I worked at Hogg Robinson Group full-time (more than 5 years)

    Pros

    Great salary for industry, nice office, frequent visits from Canadian management

    Cons

    Nepotism!! Management hires friends and family, where favorites are rampant. Regular scuffles with coworkers that date each other as well as management in domestic partnerships together. It is a pressure cooker environment that does not justify the higher salary.

    Advice to ManagementAdvice

    It all starts at the top. The only way to eradicate the horrible environment is to totally clean house and start over. The Charlotte office is a domino effect that will never stop until headquarters is involved. It's way past any repair.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Get out of the customer service industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst in New York, NY
    Former Employee - Financial Analyst in New York, NY

    I worked at Hogg Robinson Group full-time

    Pros

    Best benefits in the travel industry

    Cons

    I have never seen a company run as inept as this one. There is poor communication between upper management and no support. Their back office software is cumbersome and increases the workload. If they had a better system, they could get rid of half their departments which run reports just to support the software!

    They also run this company too lean because they're more concerned about extra $$ to the bottom line & to the stock holders instead of customer service. Their attitude is the customer needs to adjust to how this company operates instead of the company doing what they can to make the customer happy. I can't believe they're still in business with the way they treat their clients!

    Advice to ManagementAdvice

    You need to start listening to the client and have some sort of urgency when it comes to providing service to them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Run WAY too lean.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Manager in New York, NY
    Current Employee - Business Manager in New York, NY

    I have been working at Hogg Robinson Group full-time (more than 3 years)

    Pros

    Some of the best benefits I have ever had.

    Cons

    Management need to stop managing the company to the stock price and manage based on the needs of the clients. They are running way to lean. There are just not enough people to do their jobs correctly. Everyone is completely overwhelmed. The emphasis is build revenue, but they are not building the infrastructure to support the increase in revenue.

    Advice to ManagementAdvice

    Manage the needs of the clients and the stock pricess will follow.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Get out of the travel industry - now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Travel Consultant in New York, NY
    Current Employee - Travel Consultant in New York, NY

    I have been working at Hogg Robinson Group

    Pros

    Used to be travel benefits but those have practically dried up

    Cons

    Glass ceiling. Mgmt makes little more but with tons more work so not worth pursuing.

    Advice to ManagementAdvice

    treat all employees equal. special perks for "special" people is BS

  7.  

    Average company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hogg Robinson Group full-time

    Pros

    Not many pros. Spent years working for this company and came out frustrated, tired and exhausted. I did however make some great friends, supporting each other through our misery. I got promoted a couple of times through my time there but this wasn't reflected in my salary or responsibilities.

    Cons

    Too much office politics. Some managers hold on to their position as if their life depended on it. Not many opportunities for progress. It's about who you know, not what you know. A lot of red tape. Conflicting expectations from various stakeholders and at the end of the day, what the CEO wants the CEO gets. Some decisions are very narrow-minded or simply budget-driven. Issues between departments affect the morale and hinder the work required to achieve objectives. Old-fashioned company.

    Advice to ManagementAdvice

    Be more consultative. Solve issues at all level. Open up to transparent communication. Be honest about challenges. Updated systems. Reduce red tape and processes. Give more power to middle management. Stop the "private club mentality".

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Interesting experience with lots of challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hogg Robinson Group

    Pros

    Travel agency and airline connections, personal growth, leadership possibilities, direct regional manager was very structured and well educated, also good in people management, regular abroad travels.

    Cons

    Felt overloaded all the time and it was difficult to manage the work-life balance. Too much overtime and no compensation. Demotivated employees.

    Advice to ManagementAdvice

    Motivation system might be a good idea

  9.  

    Great job for somone who likes to work from home and does not need much money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Consultant
    Current Employee - Travel Consultant

    I have been working at Hogg Robinson Group full-time (less than a year)

    Pros

    Working from home, good benefits, travel discounts with IATA card. Good start up job for someone right out of school to gain experience.

    Cons

    Very law pay with not much potential growth, no commission, no opportunities for advancements, at least in this area where there is no office, everyone works from home

    Advice to ManagementAdvice

    Would love to see opportunities for advancements so there is a reason to stay with this company. Would have more reasons to stay if the pay was higher as well. After all the company is saving tons of money on not having an office.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Travel Consultant in Zürich (Switzerland)
    Former Employee - Business Travel Consultant in Zürich (Switzerland)

    I worked at Hogg Robinson Group full-time (more than a year)

    Pros

    Excellent benefits for employees and opportunities to travel

    Cons

    Possibility to grow is limited

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great environment with an open culture, focus on looking after employees, good worklife balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hogg Robinson Group full-time (more than a year)

    Pros

    Flexible work arrangements
    Good staff benefits relative to companies of a similar size
    Easy to communicate with management

    Cons

    Weak IT systems
    Tough business climate

    Advice to ManagementAdvice

    Invest in IT, leverage the global network of the company, do not just run each country seperately.

    Recommends
    Negative Outlook
    Approves of CEO

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