Hogg Robinson Group Reviews

Pros

Values employees - gone to extreme lengths to only make a small number of redundancies in the difficult economic environment in 2008 and 2009

Cons

Quite slow moving, takes a long time between announcements of change to see anything happen - a lot of people have been at the company for a long time so can be bottlenecks.

Pros

Travel and hotel offers were a nice benefit, albeit these can be hard to come by. Excellent healthcare package and flexible benefits system.

Cons

Painfully slow moving, no indication that the company wishes to progress out of its comfort zone (the 1980s!). Still caught up in the notion that they have been around for centuries, when this simply isn't true. Too many staff that have a too-specific focus, thus any ideas are caught up in internal processes and paperwork. Exceptionally poor training. Communication from management is non-existant.

Advice to Senior Management

Try to treat employees equally. Slim down internal processes and try to embrace the 21st century (or at least the 20th!)

Pros

The benefits package is quite comprehensive, and the travel FAM allowance is also a bonus. Some supervisors are very competent and eager to improve the work environment.

Cons

The staff are treated poorly. It is a call centre environment, and there is a high level of pressure placed on the employees to be as fast as possible. This tends to result in errors being made, which results in more stress for the employee.

Advice to Senior Management

You have to determine if your priority is to answer calls quickly, or to provide excellent service. You cannot have both with the number of staff you have. With high call volumes come added stress and a depreciation in the quality of customer service. If you would like to ensure errors are not made, and excellent customer service is provided to your clients, you have to hire more staff.

Pros

Used to be travel benefits but those have practically dried up

Cons

Glass ceiling. Mgmt makes little more but with tons more work so not worth pursuing.

Advice to Senior Management

treat all employees equal. special perks for "special" people is BS

Pros

Couldn't fault the fantastic working environment and facilities, handy location (right next door to station, ideal for commuting) and the general social ethic in the office.

Cons

From my experience, direct management wasn't the greatest - very little support in a new role made settling in more difficult than it needed to be. A strange mix of some absolutely fantastic employees and some who could best be described as being stuck up and having little to no time for the relative juniors in the office.

Advice to Senior Management

No advice as such - would have preferred a manager who took more of an interest in the work you were producing rather than being so hands off.