Hogg Robinson Group Reviews

Updated July 28, 2015
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Hogg Robinson Group Chief Executive David Radcliffe
David Radcliffe
3 Ratings

7 Employee Reviews

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  1. Helpful (3)

    Get out of the customer service industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in New York, NY
    Former Employee - Financial Analyst in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hogg Robinson Group full-time

    Pros

    Best benefits in the travel industry

    Cons

    I have never seen a company run as inept as this one. There is poor communication between upper management and no support. Their back office software is cumbersome and increases the workload. If they had a better system, they could get rid of half their departments which run reports just to support the software! They also run this company too lean because they're more concerned about extra $$ to the bottom line & to the stock holders instead of customer service. Their attitude is the customer needs to adjust to how this company operates instead of the company doing what they can to make the customer happy. I can't believe they're still in business with the way they treat their clients!

    Advice to Management

    You need to start listening to the client and have some sort of urgency when it comes to providing service to them.


  2. Helpful (2)

    Get out of the travel industry - now

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in New York, NY
    Current Employee - Travel Consultant in New York, NY

    Pros

    Used to be travel benefits but those have practically dried up

    Cons

    Glass ceiling. Mgmt makes little more but with tons more work so not worth pursuing.

    Advice to Management

    treat all employees equal. special perks for "special" people is BS


  3. Helpful (1)

    Over Worked Workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None that I can See

    Cons

    Too much work load on the people its just number crunch game to them, employees are often stressed out, the IT and computers are real bad, the travel agents have too much lass to do and not enough time to do other admin work


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  5. Helpful (1)

    Average company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hogg Robinson Group full-time

    Pros

    Not many pros. Spent years working for this company and came out frustrated, tired and exhausted. I did however make some great friends, supporting each other through our misery. I got promoted a couple of times through my time there but this wasn't reflected in my salary or responsibilities.

    Cons

    Too much office politics. Some managers hold on to their position as if their life depended on it. Not many opportunities for progress. It's about who you know, not what you know. A lot of red tape. Conflicting expectations from various stakeholders and at the end of the day, what the CEO wants the CEO gets. Some decisions are very narrow-minded or simply budget-driven. Issues between departments affect the morale and hinder the work required to achieve objectives. Old-fashioned company.

    Advice to Management

    Be more consultative. Solve issues at all level. Open up to transparent communication. Be honest about challenges. Updated systems. Reduce red tape and processes. Give more power to middle management. Stop the "private club mentality".


  6. Nice friendly environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Toronto, ON (Canada)
    Former Employee - Travel Consultant in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at Hogg Robinson Group full-time (More than a year)

    Pros

    Friendly co-workers/nice incentives from different companies/nice office desk/

    Cons

    no room to grow/ very low salary good for single people but not for somebody with family to support/supervisors are in other locations


  7. Helpful (1)

    Painfully slow and backward thinking

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Travel and hotel offers were a nice benefit, albeit these can be hard to come by. Excellent healthcare package and flexible benefits system.

    Cons

    Painfully slow moving, no indication that the company wishes to progress out of its comfort zone (the 1980s!). Still caught up in the notion that they have been around for centuries, when this simply isn't true. Too many staff that have a too-specific focus, thus any ideas are caught up in internal processes and paperwork. Exceptionally poor training. Communication from management is non-existant.

    Advice to Management

    Try to treat employees equally. Slim down internal processes and try to embrace the 21st century (or at least the 20th!)


  8. Helpful (1)

    Call Centre Travel Agency!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Cousellor - Loyalty
    Former Employee - Travel Cousellor - Loyalty
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits package is quite comprehensive, and the travel FAM allowance is also a bonus. Some supervisors are very competent and eager to improve the work environment.

    Cons

    The staff are treated poorly. It is a call centre environment, and there is a high level of pressure placed on the employees to be as fast as possible. This tends to result in errors being made, which results in more stress for the employee.

    Advice to Management

    You have to determine if your priority is to answer calls quickly, or to provide excellent service. You cannot have both with the number of staff you have. With high call volumes come added stress and a depreciation in the quality of customer service. If you would like to ensure errors are not made, and excellent customer service is provided to your clients, you have to hire more staff.



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