Holiday Inn Express

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Holiday Inn Express Reviews

Updated March 5, 2015
Updated March 5, 2015
153 Reviews
3.2
153 Reviews
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Review Highlights

Pros
  • Managers were nice to me especially the front desk manager who trained me (in 8 reviews)

  • Fast pace work environment, which can make the job fun at times (in 5 reviews)


Cons
  • management was horrible, as a front desk agent, they threatened to fire me if left the (in 11 reviews)

  • There are no benefits offered other than a vacation once you have been there a year (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Love working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Clerk in Dublin, OH
    Current Employee - Front Desk Clerk in Dublin, OH

    I have been working at Holiday Inn Express

    Pros

    Great hours, get to meet new people, & great managment.

    Cons

    Having to work holidays and being open 24/7

    Recommends
    Positive Outlook
  2.  

    Backwards beyond belief and definitely a dead end. Workers are horrible and hotel even worse. The place is irresponsible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Agent in Hazelwood, MO
    Current Employee - Guest Services Agent in Hazelwood, MO

    I have been working at Holiday Inn Express full-time (less than a year)

    Pros

    We get a great discount. Sounds great but u have to slave to even get a decent paycheck.

    Cons

    Just about everything! Horrible management. Horrible salary. Very sexist and downright just horrible. No direction from management at all. This is a dead end job with very limited possibilities.

    Advice to ManagementAdvice

    The place needs new management and as well as remodeling already. Cheap doesn't make too far in the world. Cutting corners gets u nowhere.

    Doesn't Recommend
    Negative Outlook
  3.  

    College Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holiday Inn Express part-time (more than 3 years)

    Pros

    Secure, Easy, Fast, work life balance

    Cons

    No promotional oppurtunity, low pay

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Hotel run by managers that have no clue.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk in Lucedale, MS
    Former Employee - Front Desk in Lucedale, MS

    I worked at Holiday Inn Express full-time (less than a year)

    Pros

    None that I could tell.

    Cons

    Hotel gave me bed bugs, they refused to do any proper extermination. So not only does the employees get bed bugs so do the guests. Most of the Management has no clue how to run the hotel most are in there early 20's with little to no experience.
    They have the front desk clerks do laundry because housekeeping does not get enough hours to get the to get it done on there shift. Some rooms are falling apart literally. Refuse to pay more than 7.25 per hour regardless of the amount of experience you have. I would definitely stay away.

    Advice to ManagementAdvice

    Learn what it takes to run a hotel in the small city that you are in. They do not take criticism or advice at all. I was even told that I would lose my job if I did not stop giving them advice to better the company. The have fired 6 people in a month. You need to call an exterminator for the rodents and bugs. Throw out the mattresses and all the stuff in that room that is infested ASAP. Hire some help that has experience. Take advantage of all of the awesome features Opera has to offer to keep customers from having issues with very simple issues. Implement training and allow use of all the the PMS functionality. Get a CC swiping device that works!!!

    Doesn't Recommend
    Negative Outlook
  6.  

    Night Audit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Auditor in Lubbock, TX
    Former Employee - Night Auditor in Lubbock, TX

    I worked at Holiday Inn Express full-time (less than a year)

    Pros

    Working overnight gives you all the freedom in the world if you are also a full time student. I was able to balance both with minimal problems.

    Cons

    Upper management can be forgetful. Also, they tend to keep staff at bare bones so that it's harder to ask for time off without someone having to work a double shift at times.

    Advice to ManagementAdvice

    Better communication

    Recommends
    Positive Outlook
  7.  

    Not a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Manager in Syracuse, NY
    Former Employee - Front Office Manager in Syracuse, NY

    I worked at Holiday Inn Express

    Pros

    Hotel discount, and free things from IHG

    Cons

    NO room for growth in company

    Advice to ManagementAdvice

    Hire better mangers

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Hard work doesn't really pay off.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager

    I worked at Holiday Inn Express full-time (more than a year)

    Pros

    I loved my job, the guest's, my staff. I was recognized for moving from breakfast attendant to AGM in a year and a half. The owners were ok to work with. The environment was good.

    Cons

    Ownership doesn't appreciate the hard work, dedication, and commitment from employees. Employee incentives were changed to make it almost impossible to achieve. training is at a minimum for anyone who wants to better their knowledge. Management is so desperate for attention from the owner she's willing to destroy anybody's career to get it and her work ethic is horrible. It's very irritating working with a know it all that knows nothing. I have never had a boss ask me "Are you working? Could you not work so hard, you're making me feel bad because I'm not working" I absolutely love that I gave that hotel everything and I was let go, when asked on what terms.... There wasn't an answer.

    Advice to ManagementAdvice

    Improve your work ethic and listen to the staff, maybe one day somebody will trust you. Oh, and stop throwing people under the bus to save yourself.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good place to start a hotel career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent
    Former Employee - Front Desk Agent

    I worked at Holiday Inn Express full-time (more than a year)

    Pros

    Great customer service training, room for growth

    Cons

    Varied scheduling and can be slow at times

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    Horrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holiday Inn Express

    Pros

    There are no pros for them.

    Cons

    Manager was a pompous jerk.

    Doesn't Recommend
    Negative Outlook
  11.  

    A very friendly environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Laundry Attendant in Rochester, NH
    Current Employee - Laundry Attendant in Rochester, NH

    I have been working at Holiday Inn Express

    Pros

    Definitely Love the people I work with, their not just employees, but friends, meet a lot of different people.Like helping others.

    Cons

    The wages are extremely low.The winter, off season that is, not very many hours, don't work much.

    Recommends
    Neutral Outlook

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