Holiday Retirement Reviews

Updated August 21, 2014
Updated August 21, 2014
412 Reviews

1.9
412 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Holiday Retirement President & CEO Kai Hsiao
Kai Hsiao
121 Ratings

Review Highlights

Pros
  • I love the community and what it offers our residents and love working with seniors (in 30 reviews)

  • It's great to be able to in some small way make a difference in the lives of people in their later years (in 17 reviews)


Cons
  • Read this upper management do something about your power hungry regionals (in 50 reviews)

  • You work long hours and tired by the time your day off hits (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    In the beginning it was tough, The company operates differently than most companies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - C0-Manager  in  San Francisco, CA
    Current Employee - C0-Manager in San Francisco, CA

    I have been working at Holiday Retirement full-time for more than a year

    Pros

    First and foremost the residents make it all worth the commitment it takes for this job. The pay is very reasonable especially if your bonuses are great. The perks are great. On-site Managers only pay for their cell phone if they live on-site. On-site managers do not pay for housing, cable, utilities or food. It is hard honest work. You do earn all that you get but if you want to be able to sock away some money this is the way to go.

    Cons

    Manager's are only teams and both managers must stay on-site after office hours. Be prepared to work long hours.

    Advice to ManagementAdvice

    Only one of the team should stay on-site like the floaters. This would eliminate some of the anxiety of not being able to leave and make it more comfortable for the on-call team. More managers would stay with the company.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Rewarding, Diversified, Exhausting, Mental stress !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Manager
    Current Employee - Community Manager

    I have been working at Holiday Retirement full-time for more than 3 years

    Pros

    The fact that our Residents depend on us ! We are their family, friend, caretakers and neighbors. The benefits are good. Expenses minimal, great for saving for future. Our associates are the BEST ! They as well really CARE for the residents. Oregon upper management and regional overall try to help. The Community management TEAMS are best if they cooperate with one another.

    Cons

    The mental strain every day being pulled like taffy !! The overall expectation for the MANAGERS is really some days very overwhelming. The 50+ hour work weeks is hard on the body and soul ! By the time you may get a day off you collapse. There need t be a better work life balance. Management teams should have like the EMS or Firefighters have 48 on 48 off and rotate or 3 days on 3 days off. We are being asked to do an Associate appreciation week this month.?? When does Regional or Corp. appreciate the MANAGEMENT Teams ?? Teams used to have GETAWAY certificates ??? Now we at least can recognize our staff, with the budget for employee recognition ... but when do we get even a pat on the back ? !
    We love what we do and do a 110% effort each and every day. However it does take a toll on our health and well being as most management teams are NOT spring chickens.
    Our Regional teams is great! However, most days they are clueless as to what really goes on in a day, in the life of the front line CMT.

    Advice to ManagementAdvice

    Reward the TOP Teams better... Compensate better to retain the professional teams. Require your REGIONAL TEAMS to be more hands on in each and every Community not just the poor performing locations. The GOOD Communities NEED some recognition. We need more Regional round tables with other Managers to share our successes and discuss our challenges at least one per quarter. Not just sales meeting but operational needs. The whole Sales/Operations will be more effective and retention of Happy Residents too.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    I wish I had a better first job experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Newberg, OR
    Former Employee - Server in Newberg, OR

    I worked at Holiday Retirement part-time for less than a year

    Pros

    Server position hours are great for a student. The bonds and relationships you are able to create with the residents are priceless.

    Cons

    Bad management. Constantly firing (or people quitting) and hiring people. Too many employees for shift requirements so getting a lot of shifts is impossible. Too high of job expectations in the given shift time. Poor training. Pretty terrible working environment.

    Advice to ManagementAdvice

    You need to cut back on the amount of servers you have so everyone can get a good amount of shifts. You can't just solve all problems by firing people. The expectations on time are unrealistic. Unless you have a certain time that the residents must be out of the dining room, servers can't control how long it takes to do certain tasks. Also, if you want your servers to be time efficient they need better training.

    Doesn't Recommend
    No opinion of CEO
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  5. 4 people found this helpful  

    Be prepared for the worst and you may survive - Community Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Manager
    Current Employee - Community Manager

    I have been working at Holiday Retirement full-time for more than a year

    Pros

    I personally enjoy most residents and most staff. I also enjoy working with my spouse. I am a very positive person and also really enjoy the sales side including making calls and tours. You can save a lot of money/pay off debts as there are almost no expenses: housing, utilities, meals, housekeeping provided...and you walk to work (no driving or weather).

    Cons

    As a manager; you will clean up after residents (imagine the worst)! You will have to serve and bus tables when staff are late or no-shows. You will make lots of phone calls (marketing). You will deal with lazy fellow managers. Some managers are so obese or unable to do the job that you will be doing their work also. You will have to do reports and be on conferance calls multiple times per day. Your training will not prepare you for all this happening to you. Imagine having a server not show up for lunch on Saturday (common occurrence). You are serving, your spouse/partner is pouring coffee (holiday touch), the phone is ringing (no receptionist), a family walks in and wants to take a tour and the emergency system sounds (a resident needs you in their apartment). You finally get through all this and a resident comes in to say a resident has had diarrhea in the elevetor. You get to clean it up (no help on weekends). Oh, yea, don't forget to get back in the office and make those marketing calls and be on the regional conference call. This has happend to us several times with variations. If you can handle this, this is the job for you!!

    Advice to ManagementAdvice

    I have no advise as this is the job and no one is willing to change it from above.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Could've been great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader
    Current Employee - Sales Leader

    I have been working at Holiday Retirement full-time for more than a year

    Pros

    Like working with seniors. Seeing someone happy being in a community is what it's all about. Hitting your bonus pay was pretty nice too. When it happened.

    Cons

    To many reports and incompetent management. Complete lack of understanding about cyclical sales. Good managers get run off at the community. It leaves the sales team with doing to many jobs. Did I mention the reports?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    If you like being micromanaged to the point of anxiety, then this is the job for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Leader
    Former Employee - Sales Leader

    I worked at Holiday Retirement full-time for more than a year

    Pros

    Serving the Senior Population. The residents and prospective residents you work with.

    Cons

    Micromanagement. Unrealistic expectations. Poor direction from upper management. High turnover. Corporate is bipolar.

    Advice to ManagementAdvice

    Provide the "Holiday Touch" to your employees. Value them. Value the benefit of employee retention. You lose good employees by the way you treat your employees. The constant "restructuring" and micromanaging is belittling to your employees. Also, consider your pricing. Not every market is the same. Your smaller markets should not have the same requirement expectations as your larger metropolitan areas. Be realistic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    customer service nonexistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Resident  in  Virginia Beach, VA
    Current Employee - Resident in Virginia Beach, VA

    I have been working at Holiday Retirement part-time for more than 3 years

    Pros

    pretty buildings and good food

    Cons

    basically property managers, not people managers. They say it's your home, but really it's their home and even tell you what dress code is acceptable for the residents.

    Advice to ManagementAdvice

    remember who's paying the bills. retirees that have government pensions for the most part. population on the up and coming cannot afford the $4000/month rent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Just Beat Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Manager  in  Charlotte, NC
    Current Employee - Community Manager in Charlotte, NC

    I have been working at Holiday Retirement full-time for more than 3 years

    Pros

    The wonderful residents that you just love

    Cons

    Not enough room! So many conference calls. Feel guilty when you sell an apartment to a senior.
    The regional team is relentless. No love for the seniors or what this industry is about. Just sell sell sell They all need to get a real life outside of the company. BUT< their heart would not know how to love someone outside of money and cut throat ways. They will look at this and laugh, but what is sad is that it is true. There is no respect for the upper management or trainers of the company. Very sad, because this could be a wonderful company to work for

    Advice to ManagementAdvice

    GO sell graveyards or cars

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    work the chef to make him leave or just give up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook  in  Macon, GA
    Former Employee - Cook in Macon, GA

    I worked at Holiday Retirement full-time for more than a year

    Pros

    chef loved his job but he worked 80 hrs a week with little or no help that is the good the chef loved to cook good food

    Cons

    chef was told a lot of time he was over his budget he was given 3.75 to feed 3 meals he just cooked food that was good and not what the book said like for breakfast like oatmeal and dry toast that is it he cook eggs bacon and made cinn. rolls for them we saw on days before he got there was maybe 5 or 6 person for brakfast when he got there we had 70 to 75 persons because he cooked real food for them not junk like pre cooked chicken brest that they told him to serve he got 1/4 chicken and bake it to give them i can go on and on the chef was good than one day they fired him and gone back to the b/s food and now we are back at 10 or 12 persons at breakfast

    Advice to ManagementAdvice

    let the chef be a chef and give them a budget they can work with as he said a lot of times to corp. but they fierd him because he gave them good food to eat not crap. as corp. liked to feed them are chef was well liked by all

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Nightmare is finally finished

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Manager  in  Santa Rosa, CA
    Former Employee - Community Manager in Santa Rosa, CA

    I worked at Holiday Retirement full-time for more than 3 years

    Pros

    Personal relationships with residents developed over years. Priceless friendships.

    Cons

    Can't imagine a more incompetent senior management team from the top down through regionals of every description. Employment laws, federal and state are ignored, violated, mocked. Health and safety of residents and employees are in the policies and proceedures then ignored in the pursuit of profit. Residents are treated like misbehaving children if they complain or ask for anything. Once they sign on they are considered captive property. They are referred to as "revenue units". Holiday does not value employees. They are treated like paper towels. Use them to clean up a mess...toss them out. There is always another desperate prospect waiting to be hired. If you are unemployed, broke, homeless, desperate then this is the job for you. Work until you can escape with some cash.

    Advice to ManagementAdvice

    This section is pointless. Management is accomplishing exactly what they intend to accomplish. Hire employees who are desperate, willing to be abused and easily replaced if they complain or figure out the system. Regional managers rarely last more than a year. They burn out or blow out. For community managers, your goal is to survive your current regional manager. Each time you do that, you potentially get another year.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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