Holiday Retirement

  www.holidaytouch.com
  www.holidaytouch.com

Holiday Retirement Reviews

Updated October 20, 2014
Updated October 20, 2014
397 Reviews
1.9
397 Reviews
Rating Trends

Recommend to a friend
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Holiday Retirement President & CEO Kai Hsiao
Kai Hsiao
136 Ratings

Review Highlights

Pros
  • I love the community and what it offers our residents and love working with seniors (in 28 reviews)

  • It's great to be able to in some small way make a difference in the lives of people in their later years (in 17 reviews)


Cons
  • Read this upper management do something about your power hungry regionals (in 55 reviews)

  • The community managers don't seem to want to work as a team; very dictatorial (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Love working for Holiday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Manager
    Current Employee - Community Manager

    I have been working at Holiday Retirement full-time (more than an year)

    Pros

    We started out as co-managers (assistant managers) and were promoted to community managers 4 months later. Excellent training they put you up at a Hilton for a week during training. The trainers are fun and engaging. Love working with the seniors! Food is amazing.

    Cons

    Must love seniors and serving others. Not a job you should take if you just want a paycheck. Love of the seniors always keeps you motivated.

    Advice to ManagementAdvice

    Thank you for being able to communicate with upper management and the communication through the weekly and monthly newletters. We hope they continue to promate from within...

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    My experience was great, in the first couple of years until the department head changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Trainer in Lake Oswego, OR
    Current Employee - District Trainer in Lake Oswego, OR

    I have been working at Holiday Retirement full-time (more than 5 years)

    Pros

    No work-life balance always working and not valued enough, they did promote from within a lot

    Cons

    Some personal growth in the beginning, compensation was ok

    Advice to ManagementAdvice

    Value and show appreciation to the associates that are on the front- line out in the trenches that you do care about them and are concerned and offer more training in all areas.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Micromanagement to a new level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Manager
    Current Employee - Community Manager

    I have been working at Holiday Retirement full-time (more than 5 years)

    Pros

    Housing and food is supplied so you have low debt which allows you to save money. The work is rewarding working with Seniors. It is exciting to see what an impact we have on their lives to help them have a better quality of life. They also offer an above average the plan and are self insured.

    Cons

    Managers are not allowed to manage. Every move made and dollar spent has to be approved by several levels of management. Everything in the company is micro managed to the max. Money is the bottom line and all that is cared about. The Seniors come here for a new lifestyle and hope to stay until the end. This very rarely happens due to greed of massive yearly rent increase and multiple fees being added all the time.
    Even though health insurance is provided and part is paid by the company, the prescription drug coverage and company that is used to manage it is a very poor disorganized company. We have not received our medication in time several times which has cause some health issues.
    Very few opportunities for advancement if you are not on the sales side of the business.
    They layoff employees as soon as they have gotten what the need from them.
    Burn out level is high and the Companies own report of turnover rate for managers is 67%.

    Advice to ManagementAdvice

    Let the Managers manage their property
    Put more focus on retaining residents
    Partner with groups to help residents that need assistance rather than just move them on
    Pay the managers a decent salary for the hours that are worked
    Have floating couples so teams can take vacations without work the other team OT.

    Not sure any of these things will be take. Into consideration. I believe the company is headed down a path of no return. Residents stay because of the managers, not the company!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Getting better everyday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Talent Acquisitions Manager in Lake Oswego, OR
    Current Employee - Talent Acquisitions Manager in Lake Oswego, OR

    I have been working at Holiday Retirement full-time (more than 3 years)

    Pros

    Attention towards improving overall culture both in the Home Office and in the field is present in every meeting and conversation within the HR department
    We've hired a lot of really good people in key areas who not only possess a strong skill set to do the job....but also has a passion working with seniors and getting this company to be where it needs to be
    A vast majority of our department has been together for over two years now, which helps tremendously with chemistry and understanding how to achieve the best candidate experience possible

    Cons

    This hasn't always been a great company....but we're a good company now with aspirations of being a great company in the future
    The transformation from privately owned to being owned by a large PEG has led to natural bumps in the road
    The term '40 year old start-up' is used so often because it's true....we have a lot of work to do

    Advice to ManagementAdvice

    Keep doing what you're doing...the growth I've seen in the last 2.5 years is very promising

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Enjoyed the work, disliked the regional management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Sales Leader in Denver, CO
    Former Employee - Community Sales Leader in Denver, CO

    I worked at Holiday Retirement full-time

    Pros

    Loved getting to know the residents in the communities. Work with their families. Great work satisfaction helping solve family issues by providing a safe place for their loved one to live.
    Fun working environment being surrounded by the residents.
    Between the salaries and bonuses, nice pay check when they would calculate properly.

    Cons

    It seemed as if management was always in a panic mode. Even being a top producer did not matter to the team management. They were always moving the sales staff around to various communities. Too many meetings. Let the team do their work!

    Advice to ManagementAdvice

    Stop making so many last minute changes with your community leaders!
    Micro manage a little less!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    stretching people to thin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Housekeeper
    Current Employee - Server/Housekeeper

    I have been working at Holiday Retirement full-time (less than an year)

    Pros

    i like working there because of the residents without them i would have quit by now

    Cons

    they expect way to much of their employees,the combination of serving and housekeeping is just to demanding it is not possible to do a good job for one or the other it is to stressful and the residents are the ones sufferring they need to seperate jobs so that things would run more smoothly and efficiently it is probably the most stressfull job I have ever had and I like to do my work to the best of my ability and its not possible here.

    Advice to ManagementAdvice

    make these two seperate jobs and there wouldnt be such a big turnover or such high stress the girls I work with bust there butts and we still come up short you can do both jobs and do them well.

    Doesn't Recommend
    Disapproves of CEO
  8. 2 people found this helpful  

    Community Sales Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holiday Retirement full-time

    Pros

    The company allows the seniors to live as independently as possible. If the building has a lower census then you can negotiate the cost of the apartment.
    Better Closing Opportunities!

    Cons

    The demands of the business require long hours and high levels of stress because most people don't communicate with each other or flat out disregard the needs of the business. The management teams and sales leaders rarely get along. The position is extreemly micromanaged, demanding and most valued employees are gone by choice.
    Expect a high turn over in most departments.

    Advice to ManagementAdvice

    I will pray for you and the seniors in the community.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Manager with a Resident Mom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floating Manager
    Current Employee - Floating Manager

    I have been working at Holiday Retirement part-time (more than 10 years)

    Pros

    As co manager & floating manager in about 30 Holiday units over a 15 year period, I am proud to say Holiday has been very good to us. We have full benefits, no traffic jams, are well fed and housed with wonderful staff & residents wherever we go, even on vacation in our units across the US. When mom became a resident, I learned the family and resident side of the story, and must say mom has thrived. Health, social life, and financially, Holiday has bent over backwards to make her life comfortable. She says "I never dreamed I could be living this well at 96." Most of our residents are quite happy and thankful.

    Cons

    Management teams who micro manage and don't follow the Holiday guidelines. Some residents are very needy & management is so pressured to rent apartments, many come needing more care than we are legally allowed to give them. Need to clarify those concerns when doing discovery.

    Advice to ManagementAdvice

    Too many power struggles between managers & co-managers. Need smart pairing of management teams. Peace & joy in the building is the main goal and management must get along better....maybe people skill classes..
    Quarterly mandatory training for servers who work weekends & evenings would maximize efficiency and avoid unfinished tasks & working past end of shift.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    On a scale of 1-5, 1.5 Rating is a WAKE-UP CALL!! YOU DO NOT WANT TO WORK FOR HOLIDAY!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Manager in Fort Lauderdale, FL
    Former Employee - Community Manager in Fort Lauderdale, FL

    I worked at Holiday Retirement full-time (less than an year)

    Pros

    Other than relationships you form with residents, absolutely NO PROS....because when you leave as Manager, and believe me YOU DO LEAVE, usually WITHIN THE YEAR, especially those of us who OWN HOMES and those of us who have professional background experience.. we leave behind the residents and relationships! The only Managers who do stay are those who DO NOT OWN HOMES and have no choice but to stay!

    Cons

    Micro-Managed by Regional Director, Sales Director, Maintenance Director, etc!!
    You think as a Manager you have some control over your community, what a JOKE, you soon realize that the MANAGERS are the lowest on the totem pole! Also, it doesn't help when you speak w/home office staff and they tell you they would NEVER EVER want the job as a Community Manager because they see how overworked and underpaid they are!!
    Over worked 60+ hr/week
    Underpaid - Avg salary $25,000 yr
    You work ALL HOLIDAYS and do not get paid; although you are told you can take the extra time time off but you must do so ' within the next week' so that means your co-mgr or mgr must work in your place, which translates you don't get that Holiday off because you never do!
    Almost impossible to get housekeeping staff to do their jobs properly without expecting TIPS from the residents.
    Also, speaking of Housekeeping/Kitchen staff their HOURLY WAGE is more than most MANAGERS earn if you divide the hours most Managers work divided by 60+ hr week!

    Advice to ManagementAdvice

    Practice what you preach the "Holiday Touch" to your Management Team.
    Then, perhaps you can RETAIN a Professional Management Team.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    HOME OFFICE HELL !!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holiday Retirement full-time (more than 5 years)

    Pros

    Flexible schedule, work from home one day a week, casual work environment

    Cons

    Restructure going on. Many lay offs and it seems as though the majority of the ones let go are the older workers. Over 40. The ones with work ethics and real skills. One lady was walked out of the building on a walker. She had been here 12 years and she never missed days or caused problems, she just did her job and was loved in the department. If you are young , good looking and have minimal skills then you are safe. They transfer people from a Community Mgr role (who did a horrible job) and put them into a Sr Manager role and he is the last person to arrive in the office, and the first person to leave and he has been out more than 4 weeks either sick or vacation. All he talks about is vacation. Two weeks vacation a year until 5 yrs does not apply to him He talks down to his staff, reminding them that they are not to speak up in meetings as he is the boss. Unfortunately he does not do his job and he has to ask his staff about the processes so that he can present the info to the RD's. If you are friends with CHRO you are in good. If not, they can walk up to you at any point and let you go. Not exactly motivating to think it might be you getting the ax next. Many people looking to leave. This is not a great company and based on what is going on now, I do not have any hope that things will get better.

    Advice to ManagementAdvice

    Give the "Holiday Touch" to the home office employees. The people in the field think we have it great, we do not. Make good hiring decisions based on skill and not because you like the person. Dont lay someone off and then replace them with temps or someone younger. That is just wrong.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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