Holiday Retirement Reviews

Updated April 16, 2015
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467 Reviews
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Holiday Retirement President & CEO Kai Hsiao
Kai Hsiao
172 Ratings

Pros
  • I love the community and what it offers our residents and love working with seniors (in 34 reviews)

  • It's great to be able to in some small way make a difference in the lives of people in their later years (in 17 reviews)

Cons
  • There is no respect for the upper management or trainers of the company (in 57 reviews)

  • Before I took the job I was encourage to talk to present community managers (in 35 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. No Hiring from Within

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Manager
    Current Employee - Community Manager

    I have been working at Holiday Retirement full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Residents are awesome
    Everything promised was delivered by the company
    Great Benefits
    Working with my beautiful wife
    Our Regional Manager is awesome
    Great support from the regional managers

    Cons

    The company does not have a career advancement program
    Need more training than the training at the beginning
    Very physically demanding, pouring coffee is a drag (3 times a meal)
    Telemarketing calling endless is a drag but necessary

    Advice to Management

    Have a tuition reimbursement program
    Develop a training program teaching skill sets needed for advancement in the company
    Hire from within
    Drop managers doing coffee so they can spend more time with the residents during meals

  2. Helpful (3)

    manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Manager
    Current Employee - Community Manager

    I have been working at Holiday Retirement full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    the residents; making a positive impact on their lives on a daily basis. It is not wonderful EVERY day but it is about 90% of the time.

    Cons

    upper management. We are supposed to be managing our community & taking care of our residents. Hire a sales team. Keep the community management team out of the sales process except for giving tours. We are NOT sales people!!!! We don't care about all the numbers, percentages, & sales expectations. That is not why we took this job. As you read all of these reviews, you will notice that the vast majority say the same thing. There is about a 2 year cycle for these jobs because it is all sales, sales, sales. You get so sick of being pounded on a daily basis about more move ins that the average person can only take it for about 2 years. You would think upper management would ask themselves, "Why do we have so much turnover?" We have been doing this for about 2 1/2 years & we just sent our resume to Hawthorn (our #1 competitor who is owned & operated by the former owner of Holiday Retirement). The majority of their current managers are former Holiday employees.

    Advice to Management

    Listen to your community management teams. We are here with these people 24/7. We know what they like & dislike. If you keep your annual rent raises to $25 to $50 every year, you would not have anyone move out. Put the residents #1 instead of sales. Treat these people like you would your parents.

    Holiday Retirement Response

    Apr 10, 2015Human Resources Representative

    Our residents are our number one priority. Holiday Retirement has an industry leading value proposition for our residents, which we rely on community managers and staff to create. As a leading ... More

  3. Helpful (2)

    Fulfilling job that allowed me the opportunity to spend quality time with our greatest generation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holiday Retirement full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Pays well offer good benefits and ability to schedule ones work, ability to work from home as needed.

    Cons

    Work culture is one of micro management which is counter productive and often leads to people leaving for opportunities that provide more work life balance.

    Advice to Management

    Find a direction for the company and stick with it, there have been so many senior leadership changes which makes it difficult to believe in the companies future.

    Holiday Retirement Response

    Apr 10, 2015Human Resources Representative

    All healthy organizations need to adapt and grow to meet the demands of their customers, and Holiday is no different. Our future looks incredibly bright in part to the new leadership we have been ... More

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  5. Ok, good work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holiday Retirement

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Very flexible hours, wonderful managers, nice coworkers, positive environment, fulfilling

    Cons

    Very low pay, low hours, sometimes frustrating residents

    Advice to Management

    N/a, schedule more hours

    Holiday Retirement Response

    Apr 10, 2015Human Resources Representative

    At Holiday, we pride ourselves in the compassionate work we do to enrich the lives of thousands of seniors every day. This is no small or easy task, and we thank you for your contribution.

  6. Helpful (1)

    Sales Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader
    Current Employee - Sales Leader

    I have been working at Holiday Retirement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working with wonderful seniors helping change their lives

    Cons

    Long hours. Lack of support from upper management. Managers that lie and miss treat residents. Constant change of pay structure

    Advice to Management

    listen to your employees. Visit the communities more that once every 6 months.

  7. Helpful (2)

    current EC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community EC
    Current Employee - Community EC

    I have been working at Holiday Retirement full-time (more than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    I have worked for the company for almost 2 years as an enrichment coordinator and I adore my time with the residents! It is a gift to come to work everyday knowing that my job is to bring joy. And I am pretty good at it. The hours are pretty flexible which works well with a home life. I feel that for the job I do I get paid fairly well... though who doesn't want more?

    Cons

    Allowing the EC only 32 hours is ridiculous. My position is what keeps the back door closed. A family environment is promoted (and certainly what sells our community since the carpet is old, the paint is old, the furniture is old, and the higher ups have no interest in fixing it), but the salaried employees are so busy on conference calls, and sales that they don't have anytime at all to spend loving on these amazing people. What I do may seem superficial but I assure you it isn't. When I come in after two days off I am told I am never allowed to leave again. I end up having to hand off events and activities to residents and letting them get done at a substandard level to stay within my hours. None of which makes since to me since that extra 8 hours a week would not be much of an investment in the long run. The other con I have noticed is a micro managing regional management. If we have been given budgets why do we have to run every expenditure past the RD? I am perfectly capable of staying in a budget, and much time is wasted approving every 50 dollars I need to spend.

    Advice to Management

    let up on the control. if you have hired a good team give themselves a chance to prove their worth. Realize that the "back door" is just as important as sales. If we manage to retain the happy residents then the building will stay full. There is no point pushing for sales and then making it impossible to keep the ones we have.

  8. Helpful (3)

    Commitment and High Energy Needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Manager in Manassas, VA
    Current Employee - Community Manager in Manassas, VA

    I have been working at Holiday Retirement full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great benefits and opportunity to serve seniors.

    Cons

    On call 24 hours, long hours, constant change to goals, company's expectations to meet sales calls while managing residents and daily tasks difficult. Asked almost to achieve the impossible.

    Advice to Management

    Re-organize upper management structure allow more personnel for running the job site. Have less managers and add an office assistant/receptionist to answers phone etc. ie.

    Holiday Retirement Response

    Mar 20, 2015Human Resources Representative

    Thank you for taking the time to provide your feedback. We recognize your frustration and will look into ways to improve upon the suggestions you've provided. It's nice to hear you are taking ... More

  9. Helpful (1)

    Loved the job and the residents.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Manager in Santa Rosa, CA
    Former Employee - Community Manager in Santa Rosa, CA

    I worked at Holiday Retirement

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Working with the residents is fulfilling. It feels great to add to their enjoyment of life.

    Cons

    Upper management is chaotic, disorganized and have no focus.

    Advice to Management

    Get someone that knows how to manage.

    Holiday Retirement Response

    Apr 1, 2015Human Resources Representative

    Thank you for your feedback. I can see how frustrating it might be if you feel your leader is disorganized. Over the last year Holiday has invested in developing our leadership through an industry ... More

  10. Helpful (1)

    General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Waterbury, CT
    Former Employee - General Manager in Waterbury, CT

    I worked at Holiday Retirement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bonuses were good and that's about it.

    Cons

    Job description is not true. Hours worked were unbelievable. I worked 10 months without a full day off. Being I was on salary, no extra pay for my time.

    Advice to Management

    Provide more support for your Managers. Restructure your initial training with instructors that have been out in the field and done the job. Not someone that opens a book and is not sure of the information they are putting out.

  11. Helpful (1)

    Overwhelming, rewarding, exhausting and totally unrealistic!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Lead
    Current Employee - Community Lead

    I have been working at Holiday Retirement (more than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Residents, Associates and working with your spouse ! Gives you an opportunity to save for your retirement. However you will never be able to Live at a Holiday Community in your future !!. This has to be your committed Lifestyle ! Be willing to be their day in and day out for your Community. We love all the challenges and opportunity we have, but need a VACATION....

    Cons

    There is NO work life balance. When and IF you get time off you will be absolutely exhausted. Slave labor at best.
    You are an Exempt employee therefore 24/7 is a reality. As every Community is understaffed and FLEX managers are worthless.. as they only pour Coffee .. and have some slide the key under the door so they can have free time. While you have to stay available 24/7 to help protect your residents. Take the Salary divided by hours and you make 1/2 of minimum wage. But Federal Wage and Hour can not protect you. Sales Sales Sales.. while residents are moving out the back door because they can not get the attention they deserve....
    Our Communities are dated... can not get stained worn carpet replaced. It is very embarrassing to tour folks who say "what wrong with this flooring" .. it is too filthy for my MOM.
    A lot of NEW Competition arriving in our area ... we need to get with it and give our residents a HOME they can brag about and show off.. the Referrals will come. Instead if a referral folks at us and down the road they convince their friend to join them elsewhere , cleaner, updated 21st century...
    As the 70-80's boomers etc see even no Internet they laugh. So much needs improvement.. Mangers need RESPECT and more realistic hours and pay.

    Advice to Management

    PLEASE Listen... have the RD's say more than " We are here to support you" .. but we can't. Our hands are tied.
    Run the business .... but not without MY Approval ! Work on a way to be certain Managers get their time OFF. We have been unable to have more than 2 days off at a time in 3+ Years. We earn VAC but a every time we plan to
    take a week... all hell breaks loose and it is canceled.

    Holiday Retirement Response

    Mar 20, 2015Human Resources Representative

    Thank you for taking the time to highlight all the positive benefits that Holiday provides to our associates. We work hard to make sure our employees are cared for the same way we care for our ... More

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