Holiday Retirement

  www.holidaytouch.com
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Holiday Retirement Reviews

Updated Jul 29, 2014
All Employees Current Employees Only

1.8 369 reviews

18% Approve of the CEO

Holiday Retirement President & CEO Kai Hsiao

Kai Hsiao

(119 ratings)

17% of employees recommend this company to a friend

Review Highlights

Pros
  • I love the community and what it offers our residents and love working with seniors (in 30 reviews)

  • It's great to be able to in some small way make a difference in the lives of people in their later years (in 17 reviews)


Cons
  • Read this upper management do something about your power hungry regionals (in 50 reviews)

  • You work long hours and tired by the time your day off hits (in 26 reviews)

More Highlights
369 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Could've been great

    Sales Leader (Current Employee)

    ProsLike working with seniors. Seeing someone happy being in a community is what it's all about. Hitting your bonus pay was pretty nice too. When it happened.

    ConsTo many reports and incompetent management. Complete lack of understanding about cyclical sales. Good managers get run off at the community. It leaves the sales team with doing to many jobs. Did I mention the reports?

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Be prepared for the worst and you may survive - Community Manager

    Community Manager (Current Employee)

    ProsI personally enjoy most residents and most staff. I also enjoy working with my spouse. I am a very positive person and also really enjoy the sales side including making calls and tours. You can save a lot of money/pay off debts as there are almost no expenses: housing, utilities, meals, housekeeping provided...and you walk to work (no driving or weather).

    ConsAs a manager; you will clean up after residents (imagine the worst)! You will have to serve and bus tables when staff are late or no-shows. You will make lots of phone calls (marketing). You will deal with lazy fellow managers. Some managers are so obese or unable to do the job that you will be doing their work also. You will have to do reports and be on conferance calls multiple times per day. Your training will not prepare you for all this happening to you. Imagine having a server not show up for lunch on Saturday (common occurrence). You are serving, your spouse/partner is pouring coffee (holiday touch), the phone is ringing (no receptionist), a family walks in and wants to take a tour and the emergency system sounds (a resident needs you in their apartment). You finally get through all this and a resident comes in to say a resident has had diarrhea in the elevetor. You get to clean it up (no help on weekends). Oh, yea, don't forget to get back in the office and make those marketing calls and be on the regional conference call. This has happend to us several times with variations. If you can handle this, this is the job for you!!

    Advice to Senior ManagementI have no advise as this is the job and no one is willing to change it from above.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    If you like being micromanaged to the point of anxiety, then this is the job for you!

    Sales Leader (Former Employee)

    ProsServing the Senior Population. The residents and prospective residents you work with.

    ConsMicromanagement. Unrealistic expectations. Poor direction from upper management. High turnover. Corporate is bipolar.

    Advice to Senior ManagementProvide the "Holiday Touch" to your employees. Value them. Value the benefit of employee retention. You lose good employees by the way you treat your employees. The constant "restructuring" and micromanaging is belittling to your employees. Also, consider your pricing. Not every market is the same. Your smaller markets should not have the same requirement expectations as your larger metropolitan areas. Be realistic.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Growing company with great values

    Anonymous Employee (Current Employee)

    ProsThe company is making major changes that positively impact the employee and residents. They have surveyed both employees and residents to find ways to make improvements. Some recent positive changes:

    1. New senior leadership that is committed to making a positive difference in employee and residents lives.
    2. New rewards and recognition programs that are providing cash and certificates to the front line employees.
    3. Active campaigns to give back to veterans and local communities both in money and volunteer time.
    4. Increased facility improvement budgets.
    5. Pay and benefits are great.
    6. Over the last year communications have improved. We hear a lot more about what is going on in the company.

    Additionally, the company is growing, stable, and in the right demographic for the future. If you like connecting with people, love customer service, and are not afraid of hard work the communities are a great place. Holiday is making a difference for thousands of individuals everyday.

    ConsThe company like many companies during the recession had to put a larger focus on sales. This is changing as the company now has high occupancy. The community manager and sales roles are hard positions. Those dedicated to the residents will find the rewards, but those in it just for a job will struggle. Many negative reviews are from people who were not successful.

    Advice to Senior ManagementContinue the cultural changes. In the last year there have been a lot of positive changes.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    7 people found this helpful  

    Worst company I've worked for in 30 years--micromanagement at its worst!

    Community Sales Leader (Current Employee)

    ProsI love the community and what it offers our residents and love working with seniors. It's a nice product and good value. Good health plan.

    ConsAs a sales professional with degrees and years of health care experience, I've never been treated so poorly. You spend 1/4 of the day telling three supervisors the same thing. There are one-on-one coaching calls, reporting calls, a model of selling that sometimes make me feel like I'm in the used car business. Supervisors think they have all the answers. But the bottom line is family and residents make up their mind in their own time, not Holiday time. Difficult to take holidays off when you work in a community. Lots of management turnover and personality issues. Employees are not value and respected even though we all give the best to our residents.

    Advice to Senior ManagementRespect and value your employees. It's good business sense and reducing turnover saves money. Employees feel so little value--even lead community managers and co-managers. Sales leaders are monitored and beaten up on a consistent basis. Many managers are leaving for career with Hawthorne because they feel the old Holiday management run a more effective organization. In my entire 30 year career, I've never worked so many hours for so little pay. Commissions were reduced in company's favor. How are employees ever going to feel valued? The company is nothing without its managers and staff.

    No, I would not recommend this company to a friend

    2 people found this helpful  

    Sucks the life out of you

    Manager (Former Employee)

    ProsWorking around the wonderful residents. They provide housing for management team so you can save some money.

    ConsSome residents can be very mean, you are pushed to the end of your ability and that's still not enough all the while it is made clear to you that you can be replaced. Total secrecy on matters that are important to you. General air of pitting one against the other while singing the "team spirit song". Unbearably long hours but since managers are "salaried" you get no overtime and have to cover for others that are hourly so there is no overtime.

    Advice to Senior ManagementGo back to the basics of how Holiday was founded. Appreciate your employees and your residents.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    3 people found this helpful  

    long hours

    Anonymous Employee (Current Employee)

    Proslove the residents and the loction

    Conshate the hours and the pay

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Never fully staffed made the hours seem unending

    Co Manager (Former Employee) Memphis, TN

    ProsWe found that working with the seniors was great. There was different things to do different days, not boring.

    ConsNever fully staffed so could barely have any time off. Other managers didn't share the on call duties. Was more of a nursing home, rather than "independent living".

    Advice to Senior ManagementBe sure to get relief managers if there isn't 2 sets of managers to run things. Less meetings, more hands on activities.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Worst experience of my life

    Community Sales Leader (Former Employee)

    ProsWorking with seniors and making them happy.

    ConsThis company is run by people who have no knowledge of senior living nor do they care. All they care about is money. They treat their employees horribly with pressure and intimidation. They know how badly they treat people and don't care. Upper management is a joke. I saw a lot of drunken partying by upper management and some real bad examples, but this is what they do best. Their are no morals or ethics and no one cares about the residents. The pressure they put on the sales people borders on abuse and I only hope that no one is desperate enough to take a job with this company.

    Advice to Senior ManagementI have no advice. They don't care.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    don't work here!!!

    Co Manager (Former Employee) Simi Valley, CA

    Proslove residents . love working with residents

    Conslots of stress to sell instead of supporting current residents.no support for managers!

    Advice to Senior Managementtry to stop moving or deleting managers because upper management is inefficient!!

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