Holiday Retirement

  www.holidaytouch.com
  www.holidaytouch.com

Holiday Retirement Reviews

Updated November 20, 2014
Updated November 20, 2014
413 Reviews
1.8
413 Reviews
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Holiday Retirement President & CEO Kai Hsiao
Kai Hsiao
147 Ratings

Review Highlights

Pros
  • I love the community and what it offers our residents and love working with seniors (in 29 reviews)

  • It's great to be able to in some small way make a difference in the lives of people in their later years (in 17 reviews)


Cons
  • There is no respect for the upper management or trainers of the company (in 55 reviews)

  • The community managers don't seem to want to work as a team; very dictatorial (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Could've been great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader
    Current Employee - Sales Leader

    I have been working at Holiday Retirement full-time (more than an year)

    Pros

    Like working with seniors. Seeing someone happy being in a community is what it's all about. Hitting your bonus pay was pretty nice too. When it happened.

    Cons

    To many reports and incompetent management. Complete lack of understanding about cyclical sales. Good managers get run off at the community. It leaves the sales team with doing to many jobs. Did I mention the reports?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    If you like being micromanaged to the point of anxiety, then this is the job for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Leader
    Former Employee - Sales Leader

    I worked at Holiday Retirement full-time (more than an year)

    Pros

    Serving the Senior Population. The residents and prospective residents you work with.

    Cons

    Micromanagement. Unrealistic expectations. Poor direction from upper management. High turnover. Corporate is bipolar.

    Advice to ManagementAdvice

    Provide the "Holiday Touch" to your employees. Value them. Value the benefit of employee retention. You lose good employees by the way you treat your employees. The constant "restructuring" and micromanaging is belittling to your employees. Also, consider your pricing. Not every market is the same. Your smaller markets should not have the same requirement expectations as your larger metropolitan areas. Be realistic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    Sucks the life out of you

    Former Employee - Manager
    Former Employee - Manager

    I worked at Holiday Retirement full-time (more than an year)

    Pros

    Working around the wonderful residents. They provide housing for management team so you can save some money.

    Cons

    Some residents can be very mean, you are pushed to the end of your ability and that's still not enough all the while it is made clear to you that you can be replaced. Total secrecy on matters that are important to you. General air of pitting one against the other while singing the "team spirit song". Unbearably long hours but since managers are "salaried" you get no overtime and have to cover for others that are hourly so there is no overtime.

    Advice to ManagementAdvice

    Go back to the basics of how Holiday was founded. Appreciate your employees and your residents.

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  5. 4 people found this helpful  

    Just Beat Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Manager in Charlotte, NC
    Current Employee - Community Manager in Charlotte, NC

    I have been working at Holiday Retirement full-time (more than 3 years)

    Pros

    The wonderful residents that you just love

    Cons

    Not enough room! So many conference calls. Feel guilty when you sell an apartment to a senior.
    The regional team is relentless. No love for the seniors or what this industry is about. Just sell sell sell They all need to get a real life outside of the company. BUT< their heart would not know how to love someone outside of money and cut throat ways. They will look at this and laugh, but what is sad is that it is true. There is no respect for the upper management or trainers of the company. Very sad, because this could be a wonderful company to work for

    Advice to ManagementAdvice

    GO sell graveyards or cars

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    customer service nonexistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Resident in Virginia Beach, VA
    Current Employee - Resident in Virginia Beach, VA

    I have been working at Holiday Retirement part-time (more than 3 years)

    Pros

    pretty buildings and good food

    Cons

    basically property managers, not people managers. They say it's your home, but really it's their home and even tell you what dress code is acceptable for the residents.

    Advice to ManagementAdvice

    remember who's paying the bills. retirees that have government pensions for the most part. population on the up and coming cannot afford the $4000/month rent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    If there were a zero stars rating this company would get it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Sales Leader in Grants Pass, OR
    Former Employee - Community Sales Leader in Grants Pass, OR

    I worked at Holiday Retirement full-time (more than an year)

    Pros

    Having a positive impact on the lives of seniors by helping ease the transition from living at home to living in a retirement community.

    Cons

    This company has no heart or soul! It chews up and spits out employees at an unbelievable rate and has little regard for the concerns of its residents. If you can get the recruiter to identify the company prior to the second interview - DO NOT, REPEAT, DO NOT CONTINUE THE INTERVIEW PROCESS. RUN AWAY AS FAST AS YOU CAN.

    Advice to ManagementAdvice

    Would not waste my breath.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    work the chef to make him leave or just give up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook in Macon, GA
    Former Employee - Cook in Macon, GA

    I worked at Holiday Retirement full-time (more than an year)

    Pros

    chef loved his job but he worked 80 hrs a week with little or no help that is the good the chef loved to cook good food

    Cons

    chef was told a lot of time he was over his budget he was given 3.75 to feed 3 meals he just cooked food that was good and not what the book said like for breakfast like oatmeal and dry toast that is it he cook eggs bacon and made cinn. rolls for them we saw on days before he got there was maybe 5 or 6 person for brakfast when he got there we had 70 to 75 persons because he cooked real food for them not junk like pre cooked chicken brest that they told him to serve he got 1/4 chicken and bake it to give them i can go on and on the chef was good than one day they fired him and gone back to the b/s food and now we are back at 10 or 12 persons at breakfast

    Advice to ManagementAdvice

    let the chef be a chef and give them a budget they can work with as he said a lot of times to corp. but they fierd him because he gave them good food to eat not crap. as corp. liked to feed them are chef was well liked by all

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Nightmare is finally finished

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Manager in Santa Rosa, CA
    Former Employee - Community Manager in Santa Rosa, CA

    I worked at Holiday Retirement full-time (more than 3 years)

    Pros

    Personal relationships with residents developed over years. Priceless friendships.

    Cons

    Can't imagine a more incompetent senior management team from the top down through regionals of every description. Employment laws, federal and state are ignored, violated, mocked. Health and safety of residents and employees are in the policies and proceedures then ignored in the pursuit of profit. Residents are treated like misbehaving children if they complain or ask for anything. Once they sign on they are considered captive property. They are referred to as "revenue units". Holiday does not value employees. They are treated like paper towels. Use them to clean up a mess...toss them out. There is always another desperate prospect waiting to be hired. If you are unemployed, broke, homeless, desperate then this is the job for you. Work until you can escape with some cash.

    Advice to ManagementAdvice

    This section is pointless. Management is accomplishing exactly what they intend to accomplish. Hire employees who are desperate, willing to be abused and easily replaced if they complain or figure out the system. Regional managers rarely last more than a year. They burn out or blow out. For community managers, your goal is to survive your current regional manager. Each time you do that, you potentially get another year.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Run the opposite direction as fast as your feet will carry you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Manager in Houston, TX
    Former Employee - Community Manager in Houston, TX

    I worked at Holiday Retirement full-time (more than an year)

    Pros

    Serving and getting close to the residents, which is what drew us to the job initially.

    Cons

    There is not enough space to name all the cons.. That company is full of cut-throat, harassing people who constantly berate those on the front lines doing the work. More is never enough and regardless of how successful you are, or how loyal, they will send in "teams" whose express assignment is to find something wrong with your management style or your community so they can fire you. I witnessed that procedure numerous times with excellent managers who were very successful..
    The turnover is faster than when you're making pancakes... which is so detrimental to the residents and the communities.

    Advice to ManagementAdvice

    If you manage with ethical fortitude instead of blind greed and disregard for human beings, success will naturally follow.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Worst company I ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holiday Retirement full-time (less than an year)

    Pros

    Employees and Residents are the best part of this job.

    Cons

    Micro Management is the name of the game. Your just a number. No bonuses, Expect to do the job and not give you the tools to do them with.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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