Holiday Retirement

  www.holidaytouch.com
  www.holidaytouch.com

Holiday Retirement Reviews

Updated October 30, 2014
Updated October 30, 2014
402 Reviews
1.8
402 Reviews
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Holiday Retirement President & CEO Kai Hsiao
Kai Hsiao
140 Ratings

Review Highlights

Pros
  • I love the community and what it offers our residents and love working with seniors (in 29 reviews)

  • It's great to be able to in some small way make a difference in the lives of people in their later years (in 17 reviews)


Cons
  • There is no respect for the upper management or trainers of the company (in 55 reviews)

  • The community managers don't seem to want to work as a team; very dictatorial (in 33 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Just plain bad. Everyday is emotionally exhausted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Holiday Retirement full-time (more than 5 years)

    Pros

    Very little / just benefits

    Cons

    Micro managed, threatened, too many conference calls, run down buildings, no support, too many hours, no respect, no praise, consistent change, No decent raises always 2%, it's a burn out job! You have to keep residents no matter what even if they do not belong anymore due to illness. It's all about occupancy and cold calling. Management requires the sales staff to make up numbers and tours and they spend more time on conference calls than getting the job done. Community managers are pressured consistently. Nothing is ever good enough. Just emotionally exhausting.

    Advice to ManagementAdvice

    It does not matter they do not listen and all have huge egos. What they should do is get new upper management and empower the community management. Let them run the business and stop with every little thing needs approval. It's not working. Manage through motivation not threats!!! You have lost some really quality people due to your ignorance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Just check the turnover rate...enough said...

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holiday Retirement

    Pros

    Seniors are great..some great staff

    Cons

    too many to list..its all about the bottom line...MONEY...cuts to shave budget..staff overworked...upper management reaping the benefits..food budget for residents is a joke.

    Advice to ManagementAdvice

    Share the wealth...

    Doesn't Recommend
    Negative Outlook
  3. 4 people found this helpful  

    If you enjoy a consistent beat down and a click-ish, cool kids mentality, join in the fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holiday Retirement full-time (less than an year)

    Pros

    Meeting seniors and families who truly have a need and helping them to navigate thru the move process.

    Cons

    Senior leadership is out for themselves. Period. No direction, no training, NO INTEGRITY! Culture is dog eat dog. I'm ALL for making a buck but not at the expense of my integrity or wildly unbalanced work/play ethic. They don't care who goes or stays. It's a turn and burn culture with the mind set that they'll just put someone else in the role if things don't work out. When I started with company I trained with 6 people in my role. Only one of them is left. That was less than a year ago.............

    Advice to ManagementAdvice

    Quite sure they have no interest in my advice..... I tried that once, just before I resigned.

    Doesn't Recommend
    No opinion of CEO
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  5. 5 people found this helpful  

    Absolutely The Worst Senior Living Company in the Country!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Chef
    Former Employee - Executive Chef

    I worked at Holiday Retirement full-time (less than an year)

    Pros

    Got a pay check. Really that's it.

    Cons

    65 hour work week mostly by yourself, filthy dated buildings, lousy regional chefs, strict budget, transient managers & co-managers, REIT status,

    Advice to ManagementAdvice

    Clean house and start over. In 2014 your mission should not be to trick seniors into gobbling up sweets and sugar snacks and then serving the same leftovers 4 times in a row with frozen vegetables at every meal.

    This companies per person plate cost is $3.93 for 3 full meals. Absurd! That's why they try to bake from scratch and fill these seniors up on snacks and sugar. Because flour and sugar are cheap. Oh and the EGGs! Eggs at every freaking meal. Eggs or Jello salad.The chef recipe data base is a joke, regional chefs are old school slop cooks from the 80's, you are micromanaged to death down to your food order, you do your own laundry, clean employee break rooms and scrub all pots and pans even as executive chef. Servers are also housekeeping so they just served you your eggs bennies then they go scrub your toilet and come back and hand you a sandwich. This is by far the worst culinary operation model I have ever seen. I can't believe I ruined my career by working here. I should have stayed where I was but I thought this place was legit. Buildings are dated, smell like urine and are filled with negative staff because everyone is managed by fear. The regional chef in my area is a dirtball of a human being. Screaming at me about the budget after one week on the job. Telling me to serve same leftovers 4 days in a row. Somebody call 60 minutes on them please. I don't even believe the top level directors even exist. I think one person runs all of their outlook accounts. So many scams as listed on here by others and they are all true. Yea I got time to make a 7 layer wedding cake and ginger bread house from scratch working alone and being in charge. If you really want to know how bad this place is.....Im 35 with 2 kids and I walked right out without having another job. First time I ever did that in my entire career. Tossed the keys to the manager and bounced.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Corporate management had no regard for the community management or the seniors once they moved in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Manager in Arvada, CO
    Former Employee - Community Manager in Arvada, CO

    I worked at Holiday Retirement full-time (more than an year)

    Pros

    Enriching the lives of the seniors by giving them a better quality of life and having an extended family.

    Cons

    Corporate Management needs to train Managers and co-managers properly not just in sales but over all operations. The training is just focused on Sales. Getting the move-in.

    Advice to ManagementAdvice

    Go back to the Grass Roots. Please don't forget the residents come first not just tours and move-ins because without the resident being happy you'll have no move-ins.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Greedy company with NO respect, NO support, and NO trust for their Community Managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Manager in New York, NY
    Former Employee - Community Manager in New York, NY

    I worked at Holiday Retirement full-time (more than 5 years)

    Pros

    Working for 80 and 90 year old residents is VERY rewarding. We stayed with the company longer than we should have because of the residents. They trusted and cared for us as much as we did for them. They are indeed the "Greatest Generation". We very much enjoyed working for and interacting with them.

    Company pay and benefits were good.

    Cons

    ALL Managers are treated the same - they are micro-managed to the hilt! 3 sales conference calls per day and 2 daily written sales reports - even if your community is 100% occupied! As a manager of a multimillion dollar building/business, the Managers cannot order anything over $50 without written approval and at times, this level is dropped to zero. Regional Director was very weak, often allowing regional Chefs, and others to run ruff shot. Lots of egos at the regional level. All Holiday (Fortress Investment Group) is interested is how much money they take from senior citizens. 4 - 5.5% rent increases are given to existing residents EVERY year. Market rates for new residents increase 8 - 10% EVERY year. Meanwhile, yearly pay raises for employees average 2%, and increases to resident services (such as food, activities, etc.) increase 0 - 3%. This is a very shameful company preying on our senior citizens. (NOTE: The work week is 50+ hours AND at least 3 on-call nights per week, which we became accustomed to, and were fine with - but could be a negative to others).

    There are NO career opportunities for Community Managers. Jobs are not posted, and I've never seen or heard of a Community Manager being promoted to a regional position.

    Advice to ManagementAdvice

    1. Stop GOUGING our senior citizens. Yes, you should be able to make a fair profit, but you should NOT be able to GOUGE your residents. 2. Treat your best Managers with more respect, support and trust - particularly long term managers who keep your communities full and profitable. These managers are the daily face of your company. They sell and service your customers each day. Treat them better! The constant turnover of GOOD Managers costs the company a LOT of money. It is no wonder the turnover rate for Managers at Holiday Retirement is close to 50% per year! Consider making your better Managers - SENIOR Managers - and give them higher spending limits, more leeway, etc. TRUST THEM!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Sales Leader

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader
    Current Employee - Sales Leader

    I have been working at Holiday Retirement full-time (more than 3 years)

    Pros

    People at the community level. Holiday has some really great and caring people.

    Cons

    Corporate. Micromanagement is the name of the game. Holiday abandoned it's mission statement and the cornerstones of the company long ago for the all mighty dollar!
    I really love the model that Holiday had in their communities, but they run the risk of losing really great talent with their new company culture. They tie the team up with calls and meetings and unrealistic tour volume and move in expectations but won't look at the big picture.
    They don't value the resident anymore, it's just money. I've seen 3 different CEO's in the short time I've been with Holiday and every change has been worse for the associate and resident. The message now is "do it or you will be held accountable". aka fired
    Regional and corporate need to focus on positive reinforcement and appreciation and value the growth we've had and the team that got them there. Stop being so reactionary and put together a long term strategic plan for continued growth.
    If not, they run the risk of losing all the great talent they have.

    Advice to ManagementAdvice

    Make your employees happy to work for Holiday again. Everyone I know is looking for another job. ... Wake up and smell the unhappiness!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Not appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Manager in Nashville, TN
    Former Employee - Community Manager in Nashville, TN

    I worked at Holiday Retirement full-time (more than 3 years)

    Pros

    Love elderly people and wanted to make a difference

    Cons

    My wife and I worked as managers for three years. The only time you felt important is when you assisted the CSL in closing a contract. Wore ourselves out for the company which does not seem to care about the residents. Most residents pay large amounts per
    month and I was not permitted to buy steak for the valentine banquet because it was too expensive. Managers and Sales Leaders are terminated whenever they do not maintain a high census and make a huge monthly profit for the company. We finally left the company because the company was using us to PR for them to the residents (residents loved us) while the company was wanting to treat the residents poorly. Advice to prospective residents - find somewhere else to live.

    Advice to ManagementAdvice

    You have forgot who butters the bread and you are now losing so many good managers and sales leaders that the communities are suffering. Stop the greed before it eats you alive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 7 people found this helpful  

    No Holiday Touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Manager in Kawaika-A, AZ
    Current Employee - Community Manager in Kawaika-A, AZ

    I have been working at Holiday Retirement full-time (more than an year)

    Pros

    Residents and Associates are wonderful. I have nothing positive to say about the company or corporate. I wish they were the old Holiday prior to the sale in 2007.

    Cons

    Regional Director and Corporate have no people skills. They are very uncaring. Regional Director will not visit long at the community and doesn't pour coffee to residents, unlike the old Holiday. The Regional Maintenance has no respect to residents. Says they have to even carpet clean the resident's apartment even if the resident doesn't want it. Just because they live there, it isn't their building (Holiday's new motto). It's the Regional Directors Building. Even though he doesn't own it or writes the checks. P*ss poor and thoughtless is what they are. They even put people into a a mentor training and two weeks of classroom training, even if you were with the company in the past. Waste of resident's money. They have classroom training every two weeks in three different states. Has to be a clue that they constantly go through management. The regional also interviews you by Skype. They don't have the time to interview you in person. They are 100% Sales and Computers. 0% Residents. No communication skills with Corporate.

    Advice to ManagementAdvice

    Go back to the old Holiday Grass Roots. New Holiday garbage sucks to residents and staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    This company is a serious waste of anyone's time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Chef in Dallas, TX
    Current Employee - Executive Chef in Dallas, TX

    I have been working at Holiday Retirement full-time (more than an year)

    Pros

    The pay is always on time. Sorry but that's about the best thing of this crappie company. If you are a kindergarten teacher or a child care lover this is the company for you to work with.

    Cons

    No true support teams. This compay repeatedly tell their residents what ever it is that they want them to hear just to trick them into moving into a community and pay that outrageously high community fee. They love hiring kids/teens its almost like babysitting your enemies children but u cant do much about it because the pay is horrible.

    Advice to ManagementAdvice

    Support your managers or this company will always be a revolving door.

    Doesn't Recommend
    No opinion of CEO

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