Holland America

  www.hollandamerica.com
  www.hollandamerica.com

Holland America Reviews

Updated November 19, 2014
Updated November 19, 2014
114 Reviews
3.1
114 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Holland America President and CEO Stein Kruse
Stein Kruse
60 Ratings

Review Highlights

Pros
  • a chance to see many different exotic beautiful scenery around the world (in 5 reviews)

  • Travel benefits great people who enjoy thete job (in 5 reviews)


Cons
  • Most people are overworked (hence the lack of lay offs) and it's easy to get burned out if you make an effort for some work/life balance (in 4 reviews)

  • Passengers are very demanding and love to see crew members run around for them to make them happy (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Don't take on-board job too seriously, and you will have a good time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holland America as a contractor (more than an year)

    Pros

    The travel opportunities are amazing!! Even if you get stuck with a repetitive itinerary, you really can't beat it and it is the main reason why most people do this job. Most of the crew members are friendly and just want to have a good time. Enjoy the experience but don't take the job too seriously. Onboard HR tries hard to make things entertaining for crew members of all ranks. Good for a short time but have other plans for your future.

    Cons

    Pay for most of the non-management jobs are pretty bad, so it can be difficult to save. A large majority of the passengers are really really really really mean and nasty. You may think that they just went on vacation to complain, frown, and be nasty to cruise ship staff. Passengers are very demanding and love to see crew members run around for them to make them happy. Lack of advancement opportunities. You can probably tell on your first day who will advance onboard to a higher position because they are hooked-up or the 'favorite' of the managers already, which results in many others wasting their time trying to work hard for a better position. Easy to get burnt out.

    Advice to ManagementAdvice

    Make the staff happy! Increased understanding between land-based and on-board staff of what the job entails and what we deal with.

    Recommends
    No opinion of CEO
  2.  

    Travel Unbeatable, HAL doesn't value onboard workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Shore Excursion Manager in Seattle, WA
    Former Employee - Assistant Shore Excursion Manager in Seattle, WA

    I worked at Holland America as a contractor (more than 3 years)

    Pros

    You get to travel for free all over the world. Depending on your job you may get a fair amount of time in port. Flights to and from the ship are free for employees and contract end/beginning. Also you will meet people/crew from all over the world and learn valuable lessons about cultural diversity and how to work with all different types of people/religions/customs!

    Cons

    There is naturally high turn over in this tourism/travel industry onboard the ships, so the company has very little incentive to give you a raise, or comply with requests for time off. They will ask you to drop everything in your life to get to a ship tomorrow, but then won't necessarily return the favor when you make requests. As long as you know this going in and don't bend over backward for this company becuase you think you are building loyalty, then just enjoy the perks and have fun! Also when you are on a ship you are away from your life at home on land.

    Advice to ManagementAdvice

    More communication between land based people and ship based people.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Travel the world!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holland America

    Pros

    Loved traveling! Woke up in a different place every day!

    Cons

    Long hours (but you know that going into working onboard)

    Advice to ManagementAdvice

    Keep the staff happy!

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Management direction was poor. Employee safety concerning. Tech Systems produced significant challenges, outdated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Seattle, WA
    Former Employee - Analyst in Seattle, WA

    I worked at Holland America full-time (more than an year)

    Pros

    Varying experience opportunities, many hats.

    Cons

    Overwhelming workload, low wages especially for ship crew.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Don't be fooled by the size of the company. Opportunities for advancement are
    few and far between--good luck to anyone who tries to go for a promotion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Holland America

    Pros

    Fancy cafeteria, generous pto, company wide celebrations for Halloween and holidays, as well as happy hour hosted by the company, (drinks aren't included). A little bit of tuition reimbursement

    Cons

    Pay, hard to advance, too much micromanaging.

    Advice to ManagementAdvice

    The pay is horrible--it needs to be improved for anyone who isn't in upper management. Promote from within.

  7.  

    Growth Opportunities partnered with disorganization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Talent Scout in Seattle, WA
    Current Employee - Talent Scout in Seattle, WA

    I have been working at Holland America full-time (more than 5 years)

    Pros

    Traveling the globe, constantly evolving tourism industry, always challenges that are typically manageable. I have worked my way up from a seagoing musician to running my own program in the corporate office. If you are hard working and have the right attitude you will make it far as there are always opportunities for upward movement & professional growth.

    Cons

    NOT a forward thinking company. Stuck in the dark ages on technology and mindset. Politics are in every work environment but Holland America seems to be particularly bad.

    Advice to ManagementAdvice

    Pull this company into the 21 century with technology, office amenities, work spaces, etc.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Steeped in tradition....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holland America full-time

    Pros

    Traditional old-fashioned corporate culture - weekly treats, holiday potlucks, attempts to engage employees through "fun" activities which are hit or miss. 9/80 schedule (every other Friday off).

    Cons

    Not innovative and lots of whiners who have been there so long they are afraid to quit their jobs but don't work to change the culture/environment in a positive way.

    Advice to ManagementAdvice

    Get engaged with those below you and help improve systems - you've worked hard to get where you are OR you've been there a long time and are simply waiting to retire. Make space for the new or be open to necessary changes so that this company doesn't become a sinking ship.

    Neutral Outlook
    No opinion of CEO
  9.  

    IT Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Seattle, WA
    Current Employee - IT Manager in Seattle, WA

    I have been working at Holland America full-time (more than 3 years)

    Pros

    Generally good place to work

    Cons

    no cons. I was happy

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    if you are looking for money you need to be strong and you will definitely survive. The crew members are 90% philipinos.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - International Concierge in Miami, FL
    Former Employee - International Concierge in Miami, FL

    I worked at Holland America full-time (more than an year)

    Pros

    The only reason I moved to Holland America Line was the salary, it is much better than Royal Caribeean (same position). Other type of guests.

    Cons

    There is too much discrimination. Philipino crew members specially. the working conditions of those are harder. They have to work longer than other nationalities for example.

    Advice to ManagementAdvice

    leadership, personal growth. Actually they do not care about the employees. The only great manager was Mila Castenon, she was great, smart, brilliant and much more.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great Benefits, poor time management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Reservations (Inbound) At Holland America in Seattle, WA
    Current Employee - Direct Reservations (Inbound) At Holland America in Seattle, WA

    I have been working at Holland America full-time (more than an year)

    Pros

    - Benefits
    - Great and understanding Direct Management
    - Very ethical!
    - They really try to bring in fun things to do to keep the staff happy
    - Great for advancement

    Cons

    - Most vacation/days off aren't approved when you would like
    - They make the money, why not pay more!
    - Hours available to work aren't desirable.
    - High Turnover

    Advice to ManagementAdvice

    Stop pushing requests and opinions to the wayside. We want to help, just communicate with us why something can't be done, we will understand.

    Doesn't Recommend
    Approves of CEO

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