Holland America

www.hollandamerica.com

Holland America Reviews

Updated January 23, 2015
Updated January 23, 2015
124 Reviews
2.8
124 Reviews
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Holland America President and CEO Stein Kruse
Stein Kruse
63 Ratings

Review Highlights

Pros
  • a chance to see many different exotic beautiful scenery around the world (in 5 reviews)

  • Travel benefits great people who enjoy thete job (in 5 reviews)


Cons
  • Most people are overworked (hence the lack of lay offs) and it's easy to get burned out if you make an effort for some work/life balance (in 4 reviews)

  • Passengers are very demanding and love to see crew members run around for them to make them happy (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Humanr Resources Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HRM Benefits Are Ok in San Juan, PR
    Current Employee - HRM Benefits Are Ok in San Juan, PR

    I have been working at Holland America

    Pros

    There is a lot to do in HR. The role is well positioned, cruise privilege/Friends and Family benefits are great, Return bonus, seniority, vacation pay.

    Cons

    HR Headoffice does not communicate properly with HRM's on board. Since I joined until now I feel some changes. There is NO consistency. Only 2 stripes, reporting to Hotel Director.

    Advice to ManagementAdvice

    HRM role should report to the Captain.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    leave when you can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holland America

    Pros

    travel for free! free food, free tiny cabin, free seasick pills.

    Cons

    low pay, more than 8 hour shifts without overtime pay, irregular shift schedule 7am-10am Then 5pm-10pm. no off days on board.

    Advice to ManagementAdvice

    pay your foreign workers better. don't discriminate against them and stop hiring/promoting Dutch people just because they are Dutch!

    Doesn't Recommend
    Negative Outlook
  3.  

    in for the money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Chef in Seattle, WA
    Former Employee - Executive Chef in Seattle, WA

    I worked at Holland America full-time (more than 5 years)

    Pros

    If you are living in a country that has a currency that benefits from a high US dollar then big bucks
    travel to Europe and see some great cities
    free room and board

    Cons

    150 days straight
    12-14 hours a day
    your heads of dep will always take the glory and blame you for the failures
    equipment takes forever to get repaired

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    DO NOT WORK HERE DON'T DO IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Entertainment Staff in Fort Lauderdale, FL
    Former Employee - Entertainment Staff in Fort Lauderdale, FL

    I worked at Holland America

    Pros

    - travel
    - meet people from all over the world

    Cons

    - treated like a slave
    - no work/life balance
    -high expectations with no training
    - incompetent management
    -impossible communication

    Advice to ManagementAdvice

    Listen to your employees and respond to their emails!!! You people sitting in an office in Seattle don't see what those of us working aboard the ship see so it would be in your best interest to communicate and learn from US!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    IT - Run....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Engineer in Seattle, WA
    Former Employee - IT Engineer in Seattle, WA

    I worked at Holland America full-time (more than 8 years)

    Pros

    I wish I could give zero star.

    Cons

    Bad management + bad culture. Management don't know how to treat and respect employees. Management intimidates employees.

    Advice to ManagementAdvice

    Be nice to your employees. They are not your slaves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Better than no job at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Revenue Management in Seattle, WA
    Current Employee - Revenue Management in Seattle, WA

    I have been working at Holland America full-time

    Pros

    Most people are smart and genuinely love what they do and constantly strive to help others, and do whats best for the company.

    Cons

    Very old school traditional company. Very formal work-place atmosphere. Frequent incidents of nepotism vs. hiring from within, or the best & brightest externally. Has a VERY outdated dress code policy. They say it's business casual, but suits are the norm for all levels except Phone Agents and IT. Vacation/PTO policy is archaic and the company BARELY recognizes holidays. (i.e. Most similarly sized corporations recognize Thanksgiving and the day after thanksgiving, or New Years eve and New Years day where HAL doesn't, and expects you to use your limited vacation days or work. Fair enough but this can be an unexpected paradigm shift if you're arriving from another company. On-site cafeteria is awful and there are no other walkable alternatives. There is no onsite parking. There are a couple lots that employees can sign up for a space, but the spots are very limited, and there is a very long waiting list. Those on the waiting list and contractors are limited to street and other high-priced pay lots in a very congested neighborhood. Bus service to building is limited. Tends to higher contractors instead of investing in personnel, the high turn over can making working with some groups difficult.

    Advice to ManagementAdvice

    Senior management touts HAL values and ethics, but seems like PR lip-service. Relax dress code for non-client facing positions. Very senior management tends to lock themselves away in the Executive Suite. Come out of your "ivory tower" and associate with the commoners.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Don't take on-board job too seriously, and you will have a good time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holland America as a contractor (more than a year)

    Pros

    The travel opportunities are amazing!! Even if you get stuck with a repetitive itinerary, you really can't beat it and it is the main reason why most people do this job. Most of the crew members are friendly and just want to have a good time. Enjoy the experience but don't take the job too seriously. Onboard HR tries hard to make things entertaining for crew members of all ranks. Good for a short time but have other plans for your future.

    Cons

    Pay for most of the non-management jobs are pretty bad, so it can be difficult to save. A large majority of the passengers are really really really really mean and nasty. You may think that they just went on vacation to complain, frown, and be nasty to cruise ship staff. Passengers are very demanding and love to see crew members run around for them to make them happy. Lack of advancement opportunities. You can probably tell on your first day who will advance onboard to a higher position because they are hooked-up or the 'favorite' of the managers already, which results in many others wasting their time trying to work hard for a better position. Easy to get burnt out.

    Advice to ManagementAdvice

    Make the staff happy! Increased understanding between land-based and on-board staff of what the job entails and what we deal with.

    Recommends
    No opinion of CEO
  9.  

    Travel Unbeatable, HAL doesn't value onboard workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Shore Excursion Manager in Seattle, WA
    Former Employee - Assistant Shore Excursion Manager in Seattle, WA

    I worked at Holland America as a contractor (more than 3 years)

    Pros

    You get to travel for free all over the world. Depending on your job you may get a fair amount of time in port. Flights to and from the ship are free for employees and contract end/beginning. Also you will meet people/crew from all over the world and learn valuable lessons about cultural diversity and how to work with all different types of people/religions/customs!

    Cons

    There is naturally high turn over in this tourism/travel industry onboard the ships, so the company has very little incentive to give you a raise, or comply with requests for time off. They will ask you to drop everything in your life to get to a ship tomorrow, but then won't necessarily return the favor when you make requests. As long as you know this going in and don't bend over backward for this company becuase you think you are building loyalty, then just enjoy the perks and have fun! Also when you are on a ship you are away from your life at home on land.

    Advice to ManagementAdvice

    More communication between land based people and ship based people.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    like watching paint dry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Manager
    Former Employee - Content Manager

    I worked at Holland America

    Pros

    The people at Holland, though a group of total misfits, were nice enough.

    Cons

    It was the most boring and thankless job I have ever had. Two weeks in, a woman walked onto the elevator with me and I say is it really Tuesday. She responds you know it should be Friday. This place sucks the life right out of you. And I agree. Upper management changes their minds at the drop of a hat without any interest in how that will affect your workflow. Everyone is looking for someone to blame. The technology is archaic. The system is repetitive and cumbersome. Management is not even remotely concerned with you, just appeasing their bosses.

    Advice to ManagementAdvice

    Invest in a system that works. Invest in managers that understand how to motivate as opposed to demoralize others.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Review of Holland America as of December 2014. Holland America a once great company is now moving in the wrong direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Seattle, WA
    Current Employee - Manager in Seattle, WA

    I have been working at Holland America full-time (more than 8 years)

    Pros

    Travel Benefits are the only reason to work at Holland America Line

    Cons

    Senior management are out of touch

    Advice to ManagementAdvice

    listen to your employees and customers more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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