Holland America

  www.hollandamerica.com
  www.hollandamerica.com
Work in HR? Unlock Free Profile

Holland America Reviews

Updated September 17, 2014
Updated September 17, 2014
103 Reviews
3.5
103 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Holland America President and CEO Stein Kruse
Stein Kruse
57 Ratings

Review Highlights

Pros
  • a chance to see many different exotic beautiful scenery around the world (in 4 reviews)

  • Travel benefits great people who enjoy thete job (in 5 reviews)


Cons
  • Most people are overworked (hence the lack of lay offs) and it's easy to get burned out if you make an effort for some work/life balance (in 4 reviews)

  • Company is pretty traditional with upper management being primarily male (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    So happy here that I could cry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Database Administrator  in  Seattle, WA
    Current Employee - Database Administrator in Seattle, WA

    I have been working at Holland America full-time for less than a year

    Pros

    I've seriously never been in such a great work environment. The people are friendly, we have fun doing what we do, and there are a lot of smart people making great business decisions.

    If you get an offer to work here, jump at it.

    Cons

    The chance to get promoted is probably slower than other places you could work, but that's not really a big deal to me. I feel appreciated in how they treat me day to day, not just at review time.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Benefits, poor time management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Reservations (Inbound) At Holland America  in  Seattle, WA
    Current Employee - Direct Reservations (Inbound) At Holland America in Seattle, WA

    I have been working at Holland America full-time for more than a year

    Pros

    - Benefits
    - Great and understanding Direct Management
    - Very ethical!
    - They really try to bring in fun things to do to keep the staff happy
    - Great for advancement

    Cons

    - Most vacation/days off aren't approved when you would like
    - They make the money, why not pay more!
    - Hours available to work aren't desirable.
    - High Turnover

    Advice to ManagementAdvice

    Stop pushing requests and opinions to the wayside. We want to help, just communicate with us why something can't be done, we will understand.

    Doesn't Recommend
    Approves of CEO
  3.  

    Shipboard employment: Amazing travel - dismal job satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Shore Excursion Manager
    Former Employee - Assistant Shore Excursion Manager

    I worked at Holland America full-time for more than 3 years

    Pros

    Travel for free all around the world!

    Cons

    The land based side that makes all planning and job decisions is not completely informed of what works on the ship-based side

    Advice to ManagementAdvice

    Take care of your ship board employees more! If they are loyal and performing try to accommodate them more or offer benefits

    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Driver and Guide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Driver Guide  in  Juneau, AK
    Former Employee - Driver Guide in Juneau, AK

    I worked at Holland America full-time for less than a year

    Pros

    The benefits of going on some of the tours are great. You get to meet people from across the globe. Depending on the ship, tips can be great.

    Cons

    Hours change all the time, and tips are never a sure thing. Lots of drama between the managers

    Advice to ManagementAdvice

    Worry less about getting promoted and more about getting the job done.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    A great professional experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holland America as a contractor for less than a year

    Pros

    It was a very professional and respectful environment to work in. The people I worked with were great, and I got paid on time... which is always a plus. It was challenging but enjoyable. There was great communication with management.

    Cons

    It is a very oldschool environment. To give you a sense of things there were still shag carpets on the floor, and the computer system was pretty outdated. This causes all the processes in the company to be outdated and leads to redundant because the system has not been improved.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Just don't!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Seattle, WA
    Former Employee - Sales Manager in Seattle, WA

    I worked at Holland America full-time for more than 3 years

    Pros

    -great benefits (401k, profit sharing, stock options, & Health insurance)
    - cafeteria is decent
    - small Christmas bonus

    Cons

    Management is extremely top heaving and the CEO is only concerned with profits. Lots of the procedures in place are redundant and require several signatures for simple requests. While the attitude in the office is to scale back, management makes amazing money and spends your monthly salary on a week in Europe staying at top of the line accommodations. Hostile work environments are ignored and any issues are quickly swept under the rug with a gag order. They will also lay people off but flat out tell you it doesn't happen.

    Advice to ManagementAdvice

    Please pay your employees and give a damn!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    HAL offers great benefits however it does not offer a very friendly culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cruise Sales  in  Seattle, WA
    Former Employee - Cruise Sales in Seattle, WA

    I worked at Holland America full-time for more than 3 years

    Pros

    HAL offers reasonably good salaries for employees coming into the organization yet do not offer the equivalent for employees moving up through the ranks. The health and retirement benefits are excellent.
    HAL has so many strong and talented individuals. HAL does offer "HAL University" but needs to do a better job of actually cultivating the talent that exists in their own backyard.

    Cons

    Much time is wasted at the company looking for blame and fault and instead of solutions.
    The company breeds a culture that does not encourage an "Open Atmosphere." Human Resources was really in place for the protection of the company, not so as a support to the employees.

    Advice to ManagementAdvice

    One of the biggest obstacles I encountered was that is was not acceptable for employees who were trying to complete their tasks to speak directly to other department heads to assist in matters. Employees were supposed to go to their direct report and have that person follow up. Many times, this would result in major delays. Also, as a result of this, learning the operations of the company became quite difficult and discouraging. Independence is definitely frowned upon.
    I found that the general consensus was to never admit fault, instead, protect yourself at all costs. I have always believed in admitting my mistakes, correcting them and moving forward. This was not the case with Holland America.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holland America full-time for more than 5 years

    Pros

    Holland America is great company to work especially if you are just graduating and would like to learn more!

    Cons

    Unfortunately, in certain dept. there's no direction where they would like to go. Before finishing one project, the management decided to drop it and move on to different one!

    Advice to ManagementAdvice

    Please get your act together by choosing one direction. One day this way and tomorrow will be different ways! Finish one project at the time.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Loved it....then fell out of love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator  in  Seattle, WA
    Current Employee - Coordinator in Seattle, WA

    I have been working at Holland America full-time for more than 8 years

    Pros

    SUPERB PRODUCT and the option to travel

    Cons

    They do not pay their employees very well

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Wonderful company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Headliner  in  Seattle, WA
    Current Employee - Headliner in Seattle, WA

    I have been working at Holland America as a contractor for more than 10 years

    Pros

    I was treated very well. My superiors were supportive & motivating!

    Cons

    None. It was all up to me & how I executed my job. The only downside is, it's a transient job.

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Neutral Outlook
    Approves of CEO

Worked for Holland America? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.