Hollywood Casino Aurora

www.hollywoodcasinoaurora.com
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Hollywood Casino Aurora Reviews

8 Reviews
2.2
8 Reviews
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Recommend to a friend
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Peter M. Carlino
2 Ratings

Employee Reviews

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  1.  

    Will not invest in the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Casino Games in Aurora, IL
    Former Employee - Casino Games in Aurora, IL

    I worked at Hollywood Casino Aurora full-time (more than 10 years)

    Pros

    Great people to work with. Nice, clean environment.

    Cons

    You are a slave to their schedule. Many of the people in upper management lack experience and knowledge. Company will not invest money into its employees. The main concern is dollars brought into the company. They are more concerned with other properties. They have been understaffed for years, but refuse to hire people in a timely manner.

    Advice to ManagementAdvice

    If you can't make the employees happy, how can the employees make the customers happy?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Horrible Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hollywood Casino Aurora full-time

    Pros

    Some of my co workers made it easier to go to work.

    Cons

    Management does not care about you or your family. You are there to do a job and that is it. There is no work / life balance. If you have a family you are to work late all the time and live and breathe the Casino.

    Advice to ManagementAdvice

    Care about the people who work for the company and believe in them. You would be amazed in how much work they will give you in return.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Managers take care of subordinates; VPs take care of each other. No one takes care of the managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Aurora, IL
    Former Employee - Marketing Manager in Aurora, IL

    I worked at Hollywood Casino Aurora full-time (more than 8 years)

    Pros

    Penn National Gaming is a great parent company to work for.

    Cons

    Pay is not based on performance. A ton of favoritism. If you are liked because of your personality, it doesn't matter if you do your job well.

    Advice to ManagementAdvice

    Stop focusing all of your attention on personality and appreciate the people who work hard and do a good job.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Friendly co-workers, beware of management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cast Member in Aurora, IL
    Current Employee - Cast Member in Aurora, IL

    I have been working at Hollywood Casino Aurora full-time (more than 10 years)

    Pros

    Most of the hourly employees and supervisors are friendly and great to work with. They are the reason most employees still work there.

    Cons

    Poor underqualified management.
    Management is quick with the stick slow with the carrots dispite all their talk about being pro employee.
    Managers take credit for the accomplishments of others.
    Management will not even say job well done when an employee goes above and beyond.
    Management talks about providing "A" service, but what they mean is for the front line employees to do so, it doesn't apply to them.
    Very little career advancement unless your a pet of management.
    Pay is subpar lowest in the industry.
    You say you want to follow what others in the industry are doing, so step up and pay like the rest of the industry.

    Advice to ManagementAdvice

    Manager really listen to your employees and customers. Don't pretend to listen and care about what they are saying and then do something entirely different. Give your employees the "A" service they deserve!
    Respect your best employees with better treatment and much better pay.
    The only reason you are still in business is that a casino is a money printing machine. If not HCA would have been out of business a long time ago.

    Doesn't Recommend
    Negative Outlook
  6.  

    Very cutthroat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Database Marketing in Aurora, CO
    Former Employee - Director of Database Marketing in Aurora, CO

    I worked at Hollywood Casino Aurora full-time (less than a year)

    Pros

    Nice perks if you're a director - you can eat for free in the buffet any time; your gaming license is paid for; and nice deferred compensation program.

    Cons

    Health benefits are quite scant. Clearly a divide between top and bottom employees. Employees do not get paid holidays, as casino is open 7 days per week. Management can be very impatient and cutthroat. Atmosphere is distrustful.

    Doesn't Recommend
    Positive Outlook
  7.  

    My boss was the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Aurora, IL
    Former Employee - Anonymous Employee in Aurora, IL

    I worked at Hollywood Casino Aurora

    Pros

    For a first job this place is great.

    Cons

    The pay is just awful.

    Advice to ManagementAdvice

    Pay better and you will get a better group to chose from.

  8. 1 person found this helpful  

    A Tale of Two Faces

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hollywood Casino Aurora

    Pros

    Generally friendly staff, varied environment.

    Cons

    Management is under handed and avoidant of issues that face the general employees. Many managers, leads, and VPs will play fruendly until issues are brought to their attention. Upper management is only concerned with saving money and generating revenue. Human Resources employees live in the VP and Managers pockets and are for the most part unreliable with assisting employees in issues. Communication within and between departments is virtually non existant and only partially reliable when received.

    Advice to ManagementAdvice

    Management needs to be replaced. They are too stuck in their ways and will not empathize with those that work under them.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    Great Place to work, but a dead end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hollywood Casino Aurora

    Pros

    Union - many of the positions are union based, giving employees protection from management backlash and providing medical benefits

    Flexible schedules - even though most schedules go by seniority it seems that many managers are friendly and open and willing to work with employees to give the days off they need

    Medical - many of the union positions provide blue cross blue shield medical benefits

    Friendly atmosphere - This is the friendliest place I have ever worked. The casino is big and their are a vast number of departments. Sometimes it feels as a whole city works here. But everyone is open and works like a family, within weeks I knew everyone and felt welcomed into their community.

    Tipped positions - A good number of the positions are tipped so you feel like you are getting rewarded for working harder.

    Cons

    Management - The supervisors and lower level management are perfect for looking after employees and knowing how operations are run but the upper level are a different story. They truly only care about the bottom line income and do will do anything to make a quick buck. They hardly ever show their faces around lower level employees and when they do it is to make changes for their benefit that messes up the whole system.

    No room for advancement - If you want to stay a server or a dealer your whole, which you can make a good living at, this job is fine. It is very possible to transfer departments but in the 5 yeahs I have been around I haven't seen anyone move from a lower level position into management, but I have seen many try. They always seem to be moving people in from other casinos instead of hiring from within their own.

    Advice to ManagementAdvice

    Get out of your office and interact with some of the lower level employees. If you were able to take the time to find how the dealers operate maybe you could think of changes that help business instead of hurting it.

    Recommends

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