Holt Renfrew Reviews

Updated March 18, 2015
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2.3
57 Reviews
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Recommend to a friend
Approve of CEO
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Mark Derbyshire
24 Ratings

Pros
  • great discount, generally easy going co-workers (in 6 reviews)

  • very generous employee discount (in 5 reviews)

Cons
  • lots of stress on making numbers and CVS scores (in 2 reviews)

  • lots of sales pressure from management, lots of event calling (in 2 reviews)

More Pros and Cons

Employee Reviews

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  1. Department Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holt Renfrew

    Pros

    Fun, fast paced environment with top leading fashion. Exclusive brands with lots of product knowledge and special events.

    Cons

    Very demanding. High maintenance staff and clientele.

    Advice to ManagementAdvice

    Managers should spend more time on the floor working closer with staff building and maintaining customer relationships.

    Doesn't Recommend
    Neutral Outlook
  2. Great time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Assistant Buyer in Toronto, ON (Canada)
    Former Intern - Assistant Buyer in Toronto, ON (Canada)

    I worked at Holt Renfrew as an intern (less than a year)

    Pros

    surrounded by like minded people

    Cons

    slow pace, environment was semi-highschool - lots of cliques

    Advice to ManagementAdvice

    create a program for quicker growth and advancement

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. Audit and Control

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Audit and Control
    Current Employee - Audit and Control

    I have been working at Holt Renfrew

    Pros

    Good Teamwork
    Very friendly people
    Employee benefits with full health coverage

    Cons

    Poor compensations
    No opportunities to grow
    If you are not a sales associate you are regarded as useless

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Dissappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holt Renfrew full-time (more than 3 years)

    Pros

    The clothes are to die for, and the discount helps, there is potential to make great money in sales if you are in it for the long term.

    Cons

    terrible corporate culture, bad management, everybody works against each other and it's so competitive that is was exhausting

    Advice to ManagementAdvice

    problems start from the top, you can't be patted on the back for having a great attitude and then be asked how you are going to improve sales. Having managers fly at you with sales expectations is not motivating.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Best company to work for.

    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Holt Renfrew as a contractor (less than a year)

    Pros

    If you love fashion this a great place to work

    Cons

    If you love fashion this a great place to work only con is that everythibg is pricey

  7. Politics and more politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holt Renfrew

    Pros

    Fabulous marketing, willing to invest in sales associates

    Cons

    Personality seemed to be more important than ability.

    Advice to ManagementAdvice

    Focusing on top tier clients almost exclusively and neither growing mor appreciating middle tier is going to cause losses

    Doesn't Recommend
    Negative Outlook
  8. An incredible experence, a very creative work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandiser in Quebec, QC (Canada)
    Current Employee - Visual Merchandiser in Quebec, QC (Canada)

    I have been working at Holt Renfrew full-time (more than a year)

    Pros

    Grest Employee discount, insured and médical adventage.

    Cons

    Be very creative, meed deadlines for store windows according to a theme. Being able to paint store Windows and large Space in the store.

    Recommends
    Positive Outlook
    Approves of CEO
  9. They try

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holt Renfrew full-time (less than a year)

    Pros

    Sales are obviously a constant priority and tools are offered to the Sales Associates.

    I found the staff to be generally amiable (though after my departure very few reached out). Whilst knowledgeable and very fashion forward, for the most part, their feet were on the ground and genuinely wanted to help their clients and not just sell the most expensive thing they could.
    To that end, very client-focused.

    Cons

    The company itself seems to be fairly dysfunctional; the relationship with the Head Office is civil, neither store nor Head Office have respect for one another. A constant battle that seems to be based on personality rather than ability.

    At store-level (where I was), it was a bit of a snake pit. If you were liked, you were set. If not, life was difficult. This felt like it was judged more on personality again, rather than ability. Though lip service was paid, it was often insincere.

    Advice to ManagementAdvice

    All focus was on top tier clients. 'B', 'C' and lower is where energies should be focused and growing that client base rather than relying on maintaining the current 'a' clients.

    While Sales Associates understood this, it seemed, that Management focused only on top tier and little tools were given to service this potential base.

    Doesn't Recommend
    Negative Outlook
  10. 2 people found this helpful

    Great people, company stifles creativity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Toronto, ON (Canada)
    Former Employee - Intern in Toronto, ON (Canada)

    I worked at Holt Renfrew (less than a year)

    Pros

    The discount is great, although 50% off really expensive is still really expensive. The people are all young and motivated, with incredible work ethic.

    Cons

    Because everyone is young and happy to be there, they tend to work incredibly long hours with no apparent pay-off or thanks. There doesn't seem to be a lot of wiggle room when it comes to creative thinking, orders come from the top and are executed.

    Doesn't Recommend
  11. Name with great prestige, hellish work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Manager in Toronto, ON (Canada)
    Former Employee - Corporate Manager in Toronto, ON (Canada)

    I worked at Holt Renfrew full-time (more than 3 years)

    Pros

    Generous discount policy (for now...slowly eroding). High quality products. Great name recognition.

    Cons

    Where to start?
    Cut throat office environment. Bullies galore. Subject matter experts are not utilized for their skills because others undermine them all the time. Very deflating to do and redo and do again the same projects and be forced into using creative math to discredit the right thing to do and make whatever whim your manager has look good. It's a very toxic work environment of a few group of people who have been there a long time who effectively dictate everything to everyone and the rest of the office is a revolving door of talented people who by the end of it have basically lost all hope in humankind. Annual mass layoffs and mid-year department shuffles are guaranteed. Too many people who don't have the experience or the credentials to do the job that they are "doing" but they're in their manager's good books so they are protected.

    Advice to ManagementAdvice

    You claim you want to change and be prepared for the competition but nothing has changed. VP's, SVP's and Directors who have been there too long (as well as some who have come on recently) will not allow you to progress and failure seems unavoidable. Take a good look at the company, listen to employee voice surveys and do something. Forget the empty promises, just act and remember that the almighty dollar is not the end all and be all, there are things thatneed to happen and money should be no option.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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