Home Care Delivered

www.homecaredelivered.com
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Home Care Delivered Reviews

Updated January 31, 2015
Updated January 31, 2015
26 Reviews
2.0
26 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Craig Weber
3 Ratings

Employee Reviews

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  1.  

    Customer Care Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Home Care Delivered full-time

    Pros

    This company has a lot going for it. The industry is constantly changing and there are knowledgable, experienced leaders in place to manage change and focus on future growth. The corporate culture is also evolving and while it may not be perfect, it is moving in the right direction. The physical work environment is clean and close to major highways.

    Cons

    Technology and systems are a little behind the times for key departments. Software used needs a radical upgrade so that employees can focus on the needs of the customer and not be distracted by limitations.

    Advice to ManagementAdvice

    Invest in 21st century technology and applications. Take action to create systems that are flexible, user-friendly and beneficial to the future of the organization.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Through The Looking Glass

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA

    I worked at Home Care Delivered full-time (more than 3 years)

    Pros

    You will receive timely paychecks
    Innsbrook is lovely in the Spring and Fall

    Cons

    This organization is like an alternate universe. You will hear a lot of talk about "Integrity" and about their culture and mission and you might even be tempted to believe it. For about 30 days. Maybe. Until you get to know the COO and his cronies in HR and realize they are frightening examples of mismanagement. Frankly, I'm surprised the company hasn't closed its doors yet. Plan to be given unrealistic expectations, check your creativity at the door, prepare for shape shifting in your job description and watch out for fraud which they will sweep under the rug. Better yet, do yourself a favor and find another fox hole to hide in. There are much better places to work; Haven't heard of any worse.

    Advice to ManagementAdvice

    Gordy -- watch your back; You're not running the company you say you are.

    Doesn't Recommend
    Negative Outlook
  3.  

    Small company trying to do good things but not offering much to its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Home Care Delivered full-time

    Pros

    Friendly co-workers, set hours, you're helping your customers

    Cons

    No opportunity growth, micro managed, poor pay and compensation

    Advice to ManagementAdvice

    Invest in your employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    There are much better places to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Stated in Richmond, VA
    Current Employee - Not Stated in Richmond, VA

    I have been working at Home Care Delivered full-time (more than a year)

    Pros

    It has a good location, casual dress code, and a mission that is good

    Cons

    There is no leadership and no communication. There are serious problems with the COO. And HR is no help

    Advice to ManagementAdvice

    Get rid of him. He is not helping the company. He is driving people away. If you are not one of his pets you can count on a miserable experience. Please pay attention to this.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Friendly, but not completely flawless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Logistics Associate in Glen Allen, VA
    Former Employee - Logistics Associate in Glen Allen, VA

    I worked at Home Care Delivered full-time (more than 3 years)

    Pros

    Friendly coworkers, plenty of work to do, decent benefits, fair pay for the experience level, semi-casual dress code, generally felt like you were making a positive impact, CEO is a genuinely good person.

    Cons

    PTO accrual is not ideal for planning out the year, mixed signals from certain members of upper-management, newly implemented processes not always tested or trained properly.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    The best company to work for in Richmond... not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Clarksville, VA
    Current Employee - Anonymous Employee in Clarksville, VA

    I have been working at Home Care Delivered full-time (more than a year)

    Pros

    You get your paycheck in time.

    Cons

    -Disrespectful upper management, who in order save money to come up with incentives their employees would actually care about, they use bullying techniques to pressure there workers to perform and once they cant hold up under the pressure or have an emergency for which they do not have the accrued time are just discarded like trash.
    - PTO and sick time they say! But they don't disclose the fine print: Surprise: they are one and the same, you get less than 4 hours of sick time/pto every two weeks for the first year, then it goes up to an amazing 4 hours every two weeks after that and stays that way for 4 years! You better don't think about getting sick, having a family emergency or having to go to the doctor. You can't make up time, HAVE to use that PTO. Funny fact: the CFO of the company sent an e-mail not long ago saying on how the company gives enough time off, sick time and holidays for their employees to take vacation, care for them or their loved ones when they are sick and any other emergencies. Bottom line: they are either completely out of touch with reality or just have a very sick, and not funny, sense of humor.

    Unless you are very desperate to get a job, keep on looking, you will save yourself a lot of headaches and frustration.

    Advice to ManagementAdvice

    If the owner of the company reads this: OPEN YOUR EYES AT THE REALITY OF HOW YOUR EMPLOYEES FEEL THEY ARE BEING TREATED BY YOUR UPPER MANAGEMENT.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Most unprofessional company I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Care Representative in Glen Allen, VA
    Current Employee - Patient Care Representative in Glen Allen, VA

    I have been working at Home Care Delivered full-time (more than a year)

    Pros

    Cool co-workers and free lunch every so often.

    Cons

    Read the reviews previous to this and you will see why employees are so dissatisfied with this company. I will elaborate on a few other points:

    Unorganized and dysfunctional. Training is poorly and ineffectively done. In many cases training is never completed or does not happen. When you have a question or a problem, upper management doesn’t know the correct answer either. Trying to get a straight story regarding product changes, changes in policy, etc are extremely difficult and kept secretive for no apparent reason.

    Unprofessional and immature treatment of employees from upper management. Expect to be verbally harassed and berated via e-mail and phone every day. It does not matter how hard you work, they will never recognize or address the time and effort you put into your job. HCD does not treat employees with respect and when you try to bring up a problem to your manager they will see it as a complaint and pay no attention to you. This obviously gets very frustrating and annoying.

    Quantity of work over quality. Ridiculous and ineffective metrics that do not consider the quality of service representatives give to the customers. Instead they base performance on irrelative statistics such as paperwork time. You end up having to sacrifice quality of service given to the customer which leaves them yelling at you and you feeling helpless. It makes the job even more confusing when changes made to the product line are not explained and when you try to ask you are ignored.

    HR does not address serious issues when they are brought to them. They look out for their friends at the company and for the upper management. Depending on what position you have they will not handle any of your concerns or will write you off. Good luck getting through to them with serious complaints. I was told by HR after 90 days on the job I would have a one-on-one review with HR and my immediate supervisor. Never happened. I was also told by HR I would have a review after working with the company for one year to discuss a raise in salary. Never happened. Very untrustworthy and deceiving.

    I was hired for one position but then a couple months after being on the job they decided to all of a sudden switch me to another department which was sudden and unexpected. During the interview process, they were also deceiving about the job description. Many things they said I would be doing never happened and were far from what my job description actually is.

    Another point to make is asking or requesting PTO. Trying to get more than 2 or 3 days off at a time is very difficult, which makes planning a vacation or taking extended time off practically impossible. There are also no sick days, so you are forced to use your accrued PTO.

    In sum, this company is upsetting, disappointing, unprofessional and frustrating. If you're looking for job, keep looking.

    Advice to ManagementAdvice

    Start listening to the questions and concerns from your employees. And actually address them. Perhaps then you wouldn't have so many negative reviews on here. Quit treating employees like children. Start listening to and taking ideas. Quit being so rude and disrespectful to your employees. There is a reason so many people are leaving this company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    It was OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Home Care Delivered full-time (less than a year)

    Pros

    The coworkers were some of the most helpful people. I enjoyed helping customers. I liked the challenge of the work at times.

    Cons

    Too much emphasis on metrics and paperwork time. Lack of product choice for customers and getting rid of products that customers liked for unknown reasons. Lack of training on products and conditions.

    Advice to ManagementAdvice

    Better communication about changes is needed. More training on products is needed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    A career with HCD allows the opportunity to improve the quality of life of the customers we serve each day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Home Care Delivered full-time

    Pros

    Great job close to home. Great benefits. Opportunities for growth if you are willing to keep a positive attitude, work hard, and remain focused. The opportunity to provide customers/caregivers with the supplies they need (for some tough conditions) to improve the quality of life for themselves or their loved ones. The opportunity to help others makes you thankful every day for good health and the things that we often take for granted each day.

    Cons

    Lack of communication concerning changes. Unhappy customers due to lack of choices in providers, products, and delivery issues.

    Advice to ManagementAdvice

    Better communication is essential.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    worst experience ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Home Care Delivered full-time (more than a year)

    Pros

    Co-workers and most of the patients. Co-workers are just like family

    Cons

    Overworked beyond the point that you feel you have to quit. Providing poor service to patients due to: no paperwork time in between calls, causing staff to rush instead of listening to the patients and what they need, the unnecessary emails about "calls holding", and very limited training time on products and conditions. In order to run a successful call center you need an inbound center to go along with the outbound center. Taking on bids with not enough staff in place to service those needs. Expecting people to work not only their work but to also expect them to do the work of others when they are out sick or on vacation causing a back load of work and a disservice to the patients.

    Advice to ManagementAdvice

    The owner and ceo need to revamp their upper management team and start over, then actually sit down one on one with the employees and value what they have to say with out a threat of being fired.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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