Home Decorators Collection

  www.homedecorators.com
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Home Decorators Collection Reviews

Updated July 20, 2014
Updated July 20, 2014
8 Reviews

3.3
8 Reviews
Rating Trends

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Approve of CEO
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Frank Blake
3 Ratings

Employee Reviews

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  1.  

    HDC is a brand that gives the décor savvy consumer a lot of bang for the buck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandsing Manager  in  Atlanta, GA
    Current Employee - Visual Merchandsing Manager in Atlanta, GA

    Pros

    Product line is ever evolving and reflects current trends in the market place.

    Cons

    At times product availability can be a challenge.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Great place to work, growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great work environment, part of a growing company, lots of opportunities

    Cons

    Starting to feel some of the constraints of working under the HD umbrella, but overall a great company

    Advice to ManagementAdvice

    Promote more from within, update technology, hire more people and use contractors less.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Run, far, far away from this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    Pros

    The job itself it’s relatively easy. It's sales 101, plus they offer benefits and a nice discount.

    Cons

    Corporate has no clue what they are doing, the furniture is poorly made, and the pay is nonexistent.

    Advice to ManagementAdvice

    Don’t be lured in with their lies. They will tell you that there is room to grow with the company because they are expanding. They will tell you that you might even become a store manager and have your own store one day, but the truth is that they are not expanding but in fact closing stores, so much so, that some of the corporate higher up have jumped ship and have transferred to the parent company which is The Home Depot. The strategy is to get bodies into the store to cover shifts because it’s very hard to keep people employed once they realize the mess they have gotten into.

    I believe that The Home Decorators Collection days are numbered, soon they will be liquidating the stores or perhaps they will be completely under The Home Depot domain because The Home Decorators corporate division has no idea what they are doing. This company has tried to portrait itself as an affordable furniture company but it runs as a glamorized dollar store. Most items arrive to customers either defective or damaged. They don’t have the necessary resources/skills to operate as a brick and mortar store. Without the backing of The Home Depot this company wouldn’t be doing business today, because it’s an ongoing disaster.

    First of all, the whole operating/ordering system is so antiquated (it’s a DOS system from the 1980’s) that most of the time it gives incorrect prices and discounts, charging customer more or less than expected. The ordering process is also spoiled by the fact that the catalog is always misprinted. When I say always I’m not exaggerating, this happens 90% of the time, and the website is no help either: wrong sizes, item numbers, colors, prices, descriptions etc. There is also the issue of so many ongoing sales during a single period of time. In fact so many, that you cannot figure out the math because the operating system cannot compute it nor can your brain. There is always a sale of 20% off, plus half shipping, plus another 15% off, plus a special coupon of $20 off every $500 you spend. It’s insane, because no matter what, the furniture still has a 70% chance of arriving damage. Corporate has been made aware of all the glitches in system but refuse to upset the status quo.

    There is also the issue with getting samples of the fabrics into the store or to the customer service center. How can someone sell something to a customer that is so personal and yet you have never seen yourself. Wouldn’t you think it would be a monumental help to your staff if they had the necessary resources to increase sales? I believe that a good furniture manufacturer would be incline to provide samples if it meant an increase in orders. Why is it so difficult to get these samples? There is no excuse.

    Another issue is that the furniture constantly arrives damaged and is frequently delayed, so much that designers have refuse to do business with us at all, all they will purchase are rugs. Most of the time is spent calming customer down due to all of the issues with the sales process, shipping delays and most of all, dealing with customer that have received a damaged order. Be prepared to be screamed at and reprimanded by customer when in fact these issues are out of your control. There is also no training on any of these pieces so talking you way thru a sale pure luck! Hopefully a customer won’t be the wiser and ask important question like to how prolong the life of the product or what is this piece made of, and forget about a warranty, it does not exist.

    Corporate has been made aware of all these customer service issues but they continue to turn a blind eye. A perfect example of this was during autumn 2013, when a designer placed an order for custom chairs, and then the order arrived damaged. Her customer had waited 6-8 weeks to receive these items and when they finally arrived they arrived damaged. When our management team tried to expedite the replacement order, the expected turnaround time had been increased by the manufacturer to 8-12 week, needless to say, the designer was furious. Corporate was made aware of these issues but refuse to reprimand the manufacture. This was not an isolated incident either, it happened over and over again during the course of several months. The issue was not resolved until the designer twitted her discontent directed to the Home Decorators’ parent company, The Home Depot and The Home Depot’s PR Person.

    The Home Decorators Collection always likes to hire the same person, which is someone who doesn’t oppose the norm. They like to state that they are looking for someone with a design background but let’s face it you won’t need it because all they want is a mindless body to comply. The pay is close to minimum wage; the Manager makes close to $32,000 a year and a sales associate starts at around $9.00 an hour with no more than 30hrs a week. They do offer benefits at an astronomical price.

    I think the worst part of all is the unprofessional and complacent attitude from the Store Manager and higher ups especially in the Chicago locations. Their favorite phase is “If you don’t like how the company operates you can find another job”… isn’t that’s a great way to treat the people that her you reach your sales goals and help you achieve a bonus every year. As an adult I find this attitude unacceptable, especially from a Manager that has a record of being unprofessional. They refuse to let go of people that are obviously ineffective and keep them around just because they are a “yes” person. Accountability is never upheld for people that continue to fail, time and again, especially after they have been asked to improve several times over.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great Company to work for, One of the best teams Hired in the last 3 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Vauxhall, NJ
    Current Employee - Sales Associate in Vauxhall, NJ

    Pros

    Keeping friendship with not only the customers however, with our bosses to know what to expect in the upper hand.

    Cons

    Requires to be great go above and beyond in all matters. If you are not able to do so you can FIO Or YCWH.

    Advice to ManagementAdvice

    Continuing the great job.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Decent job, not many opportunities for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Warehouse Supervisor  in  Charlotte, NC
    Former Employee - Warehouse Supervisor in Charlotte, NC

    Pros

    Good work environment. Friendly co-workers and bosses. Usually got good feedback about whether I was doing a good job or not.

    Cons

    Limited opportunities. Unstructured protocols. Pay was decent but probably not inline with other jobs like the one I had. Industry is now in decline. Products were less than quality.

    Advice to ManagementAdvice

    Management relies to much on out sourced manufacturing to supply their products to minimize costs which is great for the bottom line. Ultimately the quality of the product is less than acceptable which does not lead to long term success or repeat costumers.

  7.  

    Treat you horrible and use you until they throw you away!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Manager  in  Overland Park, KS
    Former Employee - Anonymous Manager in Overland Park, KS

    Pros

    Pay was decent
    Great Discount if you want furniture items

    Cons

    Work you insane hours
    No consistency
    Higher ups change their minds and hold you accountable if you don't know that they changed their mind. Not a mind reader!!!
    Different rules and guidelines for different managers, some get by with everything while others are held to a higher stander and than fired!!

    Advice to ManagementAdvice

    Clear rules!!
    Policies written down and not varied from unless it is changed as a corporate memo.

    Doesn't Recommend
  8.  

    A Job Not a Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate  in  Overland Park, KS
    Current Employee - Sales Associate in Overland Park, KS

    Pros

    The company offers a 50% discount to employees as well as their friends and family. They have a good selection of of area rugs and unique accessories and furniture to choose from.

    Cons

    There's no commission even though they have a high expectations for the sales staff. The company does little to no advertising even though the parent company, The Home Depot, has ads for their stores all over the place. Sales associates are expected to reach certain sales goals although there's no reward, and therefore no incentive. The five stores are compared to each other, although they aren't on a level playing field. One of the stores occupies the same building as The Home Depot, which gives them exposure to a lot more customers. The sales associate position basically a slightly over minimum wage position. There's very little room for advancement and the annual raise is 25 cents per year. This isn't a company that I plan to stay at for long.

    Advice to ManagementAdvice

    Advertise, advertise, advertise! Not a day goes by without a customer making the comment that even though they've always lived in the area, they had no idea that our store existed. At the very least, the catalogs should reference the store. If sales associates are expected to acheive sales goals, it would be appropriate to compensate them with commission pay. A 25 cent raise once a year is not even close to being enough. At the very least, the raise should equal the increased cost of living.

    Doesn't Recommend
  9.  

    embroidery, wedding planner,art & design (ceramic), home deco & creative designer

    • Senior Management
    • Culture & Values
    Former Employee - Sales Associate  in  Bandar Seri Manjung (Malaysia)
    Former Employee - Sales Associate in Bandar Seri Manjung (Malaysia)

    Pros

    Degree in Art & design. (ceramic)

    Cons

    home make decoration like tile, landscape , play garden, flower .

    Recommends

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