Home Instead Senior Care Reviews

Current Employee – been working at Home Instead Senior Care part-time for less than a year

Pros – This job is a very rewarding job. Office staff is very understanding.

Cons – Sometimes office staff doesn't get scheduling correct.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Home Instead Senior Care full-time for more than 10 years

Pros – I can't imagine being a part of a more professional and caring group of people. I've owned the Raleigh/Cary/Apex, NC territory of Home Instead Senior Care and it is one of the best decisions I have ever made. We are passionate about caring for, and offering hope to the seniors in Raleigh and Wake County.

Cons – Sometimes the emotional attachment we form with our clients is tough to break when they pass away or leave us because their conditions have improved.

Advice to Senior Management – Keep up the good work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Home Instead Senior Care part-time for more than a year

Pros – If you're in school or just out of school, this is a great place to learn andgrow

Cons – Constant stress, lack of resources

Advice to Senior Management – dont pinch pennies

No, I would not recommend this company to a friend

Former Employee – worked at Home Instead Senior Care part-time

Pros – Flexible schedule if you play by management's rules

Cons – Management encouraged open lying to clients and clients families by caregivers, mainly about where a caregiver was from or how long they had worked for the company, or to downplay events or situations that a client may find distressing
Management played favorites with regards to scheduling caregivers for client care, if they didn't like you you weren't getting hours
If you were unavailable for a shift on short notice they would call you back with a story (i.e. client was given advance notice by another caregiver, as was the office and they failed to find adequate coverage then lied about why the shift needed covering) about why they needed you to cover

Advice to Senior Management – Stop lying to your employees and stop telling them to lie to clients and stop charging your employees for the training you deem necessary to do their job

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Home Instead Senior Care part-time for more than a year

Pros – Very flexible scheduling
Nice bunch of people to work with
you get to decide who you work for

Cons – low pay especially for the work
low hours barley got 12 a week
lots of driving all over the area

Advice to Senior Management – try to give people more hours

No, I would not recommend this company to a friend

Former Employee – worked at Home Instead Senior Care part-time for more than a year

Pros – Flexibility, meet few families you would like to see on a regular basis

Cons – Phone calls of an insane amount, too much pressure on caregivers, does not listen to the employees, pressuring employees into shifts when employees clearly says their availability and where/with who they want to work

Advice to Senior Management – Do not continue to ignore employees when you are suppose to respect them. Do not pressure people into things they are uncomfortable with. Do not discipline or dismiss employees on unfair, unsafe, disrespectful grounds that have nothing to do with their job expectations but on personal opinion.

No, I would not recommend this company to a friend

Current Employee – been working at Home Instead Senior Care full-time for less than a year

Pros – I enjoy the work. BUT working shift pay allows me to benefit from Food Stamps and earning under minimum wage. It is all legal and by the book. I guess next benefit is being part of Obamacare.

Cons – Working 12 hours only paid for 10. There is no pay difference even though it exists in payment made to company. i.e. difference in insurance compensation and Veterans compensation. I realize that as a CNAll my skills are not utilized as such and when the opportunity presents itself HI will be behind me. My clients will be taken care of but I will not assume responsibility as anything more than a babysitter.

Advice to Senior Management – Remember, you get what you pay for. As far as the office I work thru why not at least have a group insurance plan that would let insurance cost be a little bit more affordable as self payer. I don't know if all franchises are the same. Even if it is legal ( the pay and lack of benefits) is there no moral obligation to try to provide some consideration to employees? There is certainly some disconnect between how wonderful the company is to families in the company literature and how the caregivers are compensated.

No, I would not recommend this company to a friend

Current Employee – been working at Home Instead Senior Care part-time for less than a year

Pros – The care and love that HISC CareGivers provide for their clients is above and beyond most nursing organizations. The CareGivers have the time to get personal with their clients and care for them as if they were their own family. The owners are so dedicated to this type of care due to the needs of their own family and they deserve many thanks for creating such an organization such as this to care for our ill and elderly family members and friends.

Cons – I have no cons about this company. Everything is done for the client to make them happy and comfortable in their home environment or wherever they may be living.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Home Instead Senior Care full-time for less than a year

Pros – Clients of this franchise get great care. There are a lot of excellent, dedicated caregivers working here. The company offers paid training, health insurance and dental, and a matching 401K. The office is decent and you are given the tools needed to do the job. Clients of this franchise will get good service.

Cons – Cons: Owner and management of this company treat the caregivers with kid gloves, but office staff is micro-managed. Top management records every mistake employees make, no matter how trivial, and holds it against them. There is daily pressure to reach performance quotas not mentioned in the job description (not for a sales position because sales positions do not exist here). Such pressure forces you to compete with co-workers you would rather work with as a team. There is never any praise for a job well done given by the owner to any of the office staff, at least not that I ever heard. You only get a half hour for lunch.

Advice to Senior Management – Advice to Management: Stop counting every mistake and instead focus only on the truly important ones. The way you do things now, you simply wear people down. Your high-pressure tactics and condescending management style only make employee performance worse. Consider taking some classes or going to seminars on how to successfully motivate employees and keep them happy. Motivated, happy employees perform better.

No, I would not recommend this company to a friend

Former Employee – worked at Home Instead Senior Care full-time

Pros – Great home healthcare
Taking care of seniors in need
Be a Santa to a Senior program is great!
24 client access to on-call employee is good support

Cons – Owner is not a people-person--can be very harsh at times
Owner and Manager don't provide clear direction, but they yell at you when you did something wrong
very uncomfortable working environment--like walking on eggshells
they fire employees with no warning for the smallest mistake, and then claim they provided "verbal" warnings

Advice to Senior Management – need some leadership changes
need salary increase! client coordinator for dozens of clients only getting 27K??

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company